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Mercure Bristol Grand Hotel

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Traveler (184)
Room & Suite (102)
Dining (19)
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Overview
  • Excellent24%
  • Very good31%
  • Average19%
  • Poor16%
  • Terrible10%
Travelers talk about
“concierge paul”(6 reviews)
“steam room”(14 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
Offers from Mercure Bristol Grand Hotel
Special Offer:CHEAPEST ONLINE RATES!
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Rooms
Jun 3Jun 4
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (486)
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Traveler rating
115
137
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115
137
92
77
47
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All reviewsconcierge paulsteam roomleisure facilitiescentral locationshower headfantastic staywalk in showerlong weekendthe hotel car parkcoffee machinestayed for two nightsfull englishone night staycabot circusrefurbearplugs
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11 - 15 of 468 reviews
Reviewed 1 week ago via mobile

Due to an error with my breakfast order I didn’t have time to correct THEIR mistake, I had to get to an early work meeting.. no brekkie for me. I went to use the soap I’d opened on the first day and house keeping had...More

Thank Jennifer S
Response from ManagementTeam_om, General Manager at Mercure Bristol Grand HotelResponded 1 week ago

Dear Jennifer S., Please accept my sincere apologies for the miscommunication regarding your room service breakfast delivery time. I have today addressed this with my Food and Beverage Manger for his immediate follow-up and resolution for the future. Thank you for bringing this to my...More

Reviewed 1 week ago

The only reason this establishment has a fourth star, is because they have a pool/gym in an adjacent building. Unfortunately, it was slightly however on the way to these facilities to find a huge, used sanitary towel. Utterly revolting. I was hoping it would be...More

Thank Kiaralaetitia1990
Response from ManagementTeam_om, General Manager at Mercure Bristol Grand HotelResponded 1 week ago

Dear Kiaralaetitia, Thank you for your review. I was concerned with your findings in our leisure club and will be addressing this directly with the Leisure Manager to ensure that the proper cleaning checks are taking place. Cleanliness is of the highest priority and so...More

Reviewed 1 week ago via mobile

Well I have to say the room was beautiful and it is a nice hotel, after staying the night and then going down to breakfast I notice a hen party which I recognised from the night before having breakfast and her foot was on the...More

Thank Gary J
Response from ManagementTeam_om, General Manager at Mercure Bristol Grand HotelResponded 1 week ago

Dear Gary J., Thank you for your review. Our breakfast is currently under review and the variety of options for Vegans is one of the core areas of focus for us in this process. I am pleased to note that you found the rooms and...More

Reviewed 2 weeks ago via mobile

Terrible customer service !!! We followed a large coach trip into the hotel waited in line to be served at reception. When eventually we reached reception were told to wait on the side as we should not be in the coach que ????? How did...More

Thank akounnou
Response from ManagementTeam_om, General Manager at Mercure Bristol Grand HotelResponded 1 week ago

Dear Akounnou, Thank you for your review. I was concerned to read of your check-in experience and i will be addressing this personally with my Front Office Manager. Rest assured that the appropriate action will be taken with the individual/s concerned. Thank you for bringing...More

Reviewed 2 weeks ago via mobile

We stayed for two nights mid April had had a greay stay in this hotel. The decor is great, the mural in the reception fits well with the street art photographs throughout the hotel. Our check in was nice and simple. As the receptionist found...More

Thank DeepaVee
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About
Amenities
Top amenities
Restaurant
Fitness Center with Gym / Workout Room
Room Service
Bar/Lounge
Pool
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Business Center with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Pool
Spa
Heated pool
Indoor pool
Details
Price range
$90 - $206 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Spa Hotel in Bristol
#16 Luxury Hotel in Bristol
Room types
Suites, Non-Smoking Rooms
Details
Price range
$90 - $206 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Spa Hotel in Bristol
#16 Luxury Hotel in Bristol
Room types
Suites, Non-Smoking Rooms
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Traveler (184)
Room & Suite (102)
Dining (19)
Pool & Beach (1)
Amenities (34)
Business Center & Event Rooms (4)
Questions & Answers
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catey68
April 12, 2018|
AnswerShow all 2 answers
Response from PLowndes | Reviewed this property |
Checkout is 12. Late checkout may be available if you ask on the day; sometimes there is an additional charge. If you have the Accor loyalty card and are Platinum status (and Gold too I think) then late checkout is not... More
0
Votes
SarahDenness
February 26, 2018|
AnswerShow all 2 answers
Response from vandapereira110 | Reviewed this property |
As far as i remember it was from 6h30am on but please confirm. You can call them directly - keepers bar serves their delightful breakfast.
0
Votes
MazP73
January 12, 2018|
AnswerShow all 4 answers
Response from Widiarto W | Reviewed this property |
Parking lot at beside the hotel, just ask hotel staff for information..for hotel guests parking fee about 10 pounds, i don’t think so if you have many car, just ask for availabilty space and discount fee to reception
1
Vote
Room Tips
"Stay in a different hotel"
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"Nothing Positive!!"
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"Go elsewhere"
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"Can't say but should not have to upgrade to get a decent room."
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