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Mercure Bristol Grand Hotel

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Traveler (175)
Room & Suite (101)
Dining (19)
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Overview
  • Excellent25%
  • Very good31%
  • Average19%
  • Poor16%
  • Terrible9%
Travelers talk about
“concierge paul”(6 reviews)
“steam room”(14 reviews)
Free Wifi
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
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Offers from Mercure Bristol Grand Hotel
Special Offer: CHEAPEST ONLINE RATES!
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Offers from Mercure Bristol Grand Hotel
Special Offer: CHEAPEST ONLINE RATES!
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Rooms
May 6May 7
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (462)
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444 results
Traveler rating
112
131
86
74
41
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LanguageEnglish
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112
131
86
74
41
Show reviews that mention
All reviewsconcierge paulsteam roomleisure facilitiescentral locationshower headfantastic staywalk in showerlong weekendthe hotel car parkcoffee machinestayed for two nightsfull englishone night staycabot circusrefurbearplugs
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1 - 5 of 444 reviews
Reviewed yesterday via mobile

I think the last person that stayed in room 117 might have died, based on the smell and the missing twin bed that I had paid for. Or it could just be the carpet that didn’t seem to have been vacuumed since it had been...More

Thank James B
Hotel's Favorite
Reviewed January 1, 2018 via mobile

Just come back from staying at this hotel. The hotel is in a central location which is great for exploring Bristol. The hotel looks lovely from the outside and has a fresh modern look inside. Two of us stayed in there standard room, this was...More

1  Thank pinkbanana16
Response from ManagementTeam_om, General Manager at Mercure Bristol Grand HotelResponded January 9, 2018

Dear pinkbanana16, Thank you for sharing your experience following your New Year's Eve stay with us. It is pleasing to learn that you found the hotel, your bedroom and the leisure facilities to your satisfaction. Your comments will serve as an encouragement for the team...More

Reviewed 2 days ago via mobile

Hazel & Sara made a great choice of the BLT.. Smiley faces all round.! Nicholas the boss even bought the cider..! Fantastic decor and staff made sure my stay was enjoyable, great location! :) :) Bristol on a Monday .!More

Thank PaulAllaway
Response from ManagementTeam_om, General Manager at Mercure Bristol Grand HotelResponded yesterday

Dear PaulAllaway, Many thanks for your review and we are delighted you enjoyed your experience with us. I was happy to read that you were met with "smiley faces all round" and i will be sure to let Hazel and Sara know you enjoyed their...More

Reviewed 3 days ago via mobile

This was, quite simply, the worst hotel experience I have had for some years. It starts with the dour, scruffy public areas, continues into the dull bar restaurant and through to the (when I used them) disgusting public lavatories. Breakfast was bedlam and not great...More

Thank JohnRBro
Response from ManagementTeam_om, General Manager at Mercure Bristol Grand HotelResponded 2 days ago

Dear JohnRBro, Thank you for your review and I was disappointed to read that you do not like the recent refurbishment of the hotel. Thank you for your feedback regarding the bar prices and this will be considered at our next competitive pricing review. Housekeeping...More

Reviewed 4 days ago via mobile

Room ok, clean , tidy and not a bad size. staff mostly polite however .......the noise from the extractor fan meant we couldn’t open the window and on top of that the thud thud thud base music from either an event or party meant we...More

Thank Helen L
Response from ManagementTeam_om, General Manager at Mercure Bristol Grand HotelResponded 2 days ago

Dear Helen L., I am disappointed to read that your stay did not meet your expectations. Your comment regarding the noisy extractor fan is being addressed and a resolution has been found. I apologise that you were kept awake by the noise from one of...More

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Most Booked Properties in Bristol, United Kingdom
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About
Amenities
Top amenities
Restaurant
Fitness Center with Gym / Workout Room
Room Service
Bar/Lounge
Pool
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Business Center with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Pool
Spa
Heated pool
Indoor pool
Details
Price range
$103 - $211 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Spa Hotel in Bristol
#16 Luxury Hotel in Bristol
Room types
Suites, Non-Smoking Rooms
Details
Price range
$103 - $211 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Spa Hotel in Bristol
#16 Luxury Hotel in Bristol
Room types
Suites, Non-Smoking Rooms
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Traveler (175)
Room & Suite (101)
Dining (19)
Pool & Beach (2)
Amenities (34)
Business Center & Event Rooms (4)
Questions & Answers
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catey68
April 12, 2018|
AnswerShow all 2 answers
Response from PLowndes | Reviewed this property |
Checkout is 12. Late checkout may be available if you ask on the day; sometimes there is an additional charge. If you have the Accor loyalty card and are Platinum status (and Gold too I think) then late checkout is not... More
0
Votes
SarahDenness
February 26, 2018|
AnswerShow all 2 answers
Response from vandapereira110 | Reviewed this property |
As far as i remember it was from 6h30am on but please confirm. You can call them directly - keepers bar serves their delightful breakfast.
0
Votes
MazP73
January 12, 2018|
AnswerShow all 4 answers
Response from Widiarto W | Reviewed this property |
Parking lot at beside the hotel, just ask hotel staff for information..for hotel guests parking fee about 10 pounds, i don’t think so if you have many car, just ask for availabilty space and discount fee to reception
1
Vote
Room Tips
"If you have any issues seek out Paul he's a great help"
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"If you want a double bed make sure it is double and not three-quarter"
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"quiet, good bed, good breakfast"
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"Don’t bother!"
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