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Mercure Bristol Grand Hotel

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Broad Street, Bristol BS1 2EL England
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Traveler (439)
Room & Suite (49)
Dining (26)

About

#38 of 38 hotels in Bristol
Location
Cleanliness
Service
Value
The Mercure Bristol Grand Hotel is a magnificent Victorian building in the heart of Bristol, close to the city's Temple Meads railway station. The Grand Hotel is an elegant, convenient base from which to explore Bristol's rich history. Local attractions include Brunel's engineering masterpieces, the ancient cathedral, and one of the region's finest shopping malls.
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Room & Suite (49)49
Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Hot tub
Bar / lounge
Taxi service
Business Center with Internet Access
Conference facilities
Baggage storage
Secured parking
Wifi
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Kids' meals
Special diet menus
Wine / champagne
Banquet room
Meeting rooms
Fax / photocopying
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Iron
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Centrally Located
Languages Spoken
English, French, Russian, Spanish and 2 more
1,033Reviews19Q+A100Room tips
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Popular mentions
Alyson P wrote a review Aug 5
Chesham, United Kingdom3 contributions2 helpful votes
Whilst I totally understand the challenges in the current climate, I feel customers should have been made aware of of amendments to specific services prior to booking so they can make an informed decision as to whether to book. -The take away breakfast was not highlighted until check in and certainly not worth the money. I would have booked room only and made alternative arrangements -hiding the bar opening hours (5pm -9pm)in a QR code not available until you’re in your room wasn’t helpful. Even then, in amongst all the other information, I didn’t notice the closing time. It also didn’t state that there was a very reduced range of beverages. We had arranged to meet family at 8pm in the bar, this was the actual reason for our visit. Again we would have made alternative arrangements had we known. - bar staff not highlighting that the bar was closing at all. We went to order a round of drinks to be informed that the bar was closed. Not in the least customer friendly. In all we were made to feel like an inconvenience. This could have been avoided if the website had stated that there was no reception/lounge seating areas, takeaway pre packed breakfast only and very limited bar service. None of these are deal breakers but allow customers to plan their stay accordingly.
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Review collected in partnership with Accorhotels.com
Date of stay: August 2020
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youngryan100 wrote a review Aug 2
Rhondda Cynon Taf, United Kingdom1 contribution
excellent location reasonably priced car park next to hotel run by hotel payable staff very friendly, professional and welcoming. rooms decore was good as expected. i will definetly consider this hotel again next time i stay in bristol. location is excellent for shopping, night life, access from public transport.
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Review collected in partnership with Accorhotels.com
Date of stay: July 2020
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Hollie E wrote a review Aug 1
1 contribution
Thought I’d give this a chance after reading all of the bad reviews, my god am I kicking myself. Worst nights sleep ever. Confusing check in, couldn’t understand the person checking us in at all. Confusing parking situation. Room was okay size, though the bath had cracks in it so no chance of using it, would’ve all poured straight back out again. Bed was like sleeping on pure springs. TV sound was echoey, clearly needs replacing. The worst though is the walls are absolutely paper thin, as are the windows so you hear EVERYTHING, inside and out. Only positive was the location and the air conditioning. Great for drunk people, absolutely dire for anyone remotely sober. Honestly other than for a night out, DO NOT STAY HERE.
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Date of stay: August 2020Trip type: Traveled as a couple
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Michael S wrote a review Aug 1
4 contributions2 helpful votes
I stayed in this hotel for 3 nights from 26th February. For a friends wedding. The room was lovely and I really appreciated the nespresso coffee machine felt like a home from home. They brought me more as we had a family room and my children enjoy an espresso in the morning it was no trouble. Room was different then a hotel and was comfortable. The staff from start to finish where exceptional. I returned home to find a special pair of shoes missing, I thought I had just misplaced them at home as I was about to move house and assumed they where packed. I moved unpacked and still couldn’t find my shoes. I emailed them during lockdown, I almost gave up hope not knowing where they was. I sent another email a couple of weeks ago and the manager replied and had my shoes. I was overjoyed, they are irreplaceable and limited edition. The cleaning staff are nothing but honest and full of integrity. I cannot thank the entire staff from the bottom of my heart enough for keeping those shoe’s. If you wasn’t fully booked today I would have stayed another night after just returning from the south of France. Bravo and thank you so much for looking after us and some prized possessions.
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Date of stay: February 2020Trip type: Traveled with family
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dean p wrote a review Aug 1
London, United Kingdom67 contributions20 helpful votes
+1
Good location for nightlife and city. Service pleasant, but room not so much. An old sock stuck to the roof, fag butts on the balcony, charity-shop decor with military green walls, empty fridge, and this was a premium room! Also stitched up on price. Booked by phone for one price... It was doubled on arrival.
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Date of stay: August 2020Trip type: Traveled as a couple
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PRICE RANGE
$61 - $162 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the grand, bristol hotel bristol, thistle hotel bristol
FORMERLY KNOWN AS
The Grand Hotel
LOCATION
United KingdomEnglandBristol
NUMBER OF ROOMS
186
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Frequently Asked Questions about Mercure Bristol Grand Hotel
Which popular attractions are close to Mercure Bristol Grand Hotel?
Nearby attractions include Smoke & Mirrors (0.3 miles), Bristol Escape Rooms (0.2 miles), and Hell In A Cell (0.1 miles).
What are some of the property amenities at Mercure Bristol Grand Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Mercure Bristol Grand Hotel?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at Mercure Bristol Grand Hotel?
Yes, paid private parking on-site, paid public parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to Mercure Bristol Grand Hotel?
Conveniently located restaurants include Matina, Mugshot Restaurants, and Eatchu.
Is Mercure Bristol Grand Hotel located near the city center?
Yes, it is 0.3 miles away from the center of Bristol.
Are any cleaning services offered at Mercure Bristol Grand Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Mercure Bristol Grand Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Mercure Bristol Grand Hotel?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, and Russian.
Are there any historical sites close to Mercure Bristol Grand Hotel?
Many travelers enjoy visiting John Wesley's Chapel & New Room Museum (0.3 miles), Cabot Tower (0.6 miles), and St Mary Redcliffe Church (0.5 miles).
Is Mercure Bristol Grand Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.