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Lake Crackenback Resort & Spa

Certificate of Excellence
1650 Alpine Way | Snowy Mountains, Crackenback, New South Wales 2627, Australia (Formerly Novotel Lake Crackenback Resort)
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556 Reviews from our TripAdvisor Community

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Showing 551: English reviews
Newcastle, NSW
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

we stayed in a chalet studio which was self contained & had everything we needed. The studio was clean, the bed was comfortable & the shower pressure & temperature was always spot on. The location is great - less than 10 mins to Thredbo, 5 mins to ski tube & 20 mins to Jindy. Staff are very warm & friendly,... More 

Helpful?
Thank SwayAway
Kyoto, Japan
2 reviews
3 of 5 stars Reviewed 1 week ago via mobile

Location is great and the overall area is beautiful but the service is not what you expect for what you pay. We stayed in a 3 bed chalet for 3 nights. Unfortunately the dryer was broken and despite several complaints was not going to be fixed until after we left. With 2 kids this was pretty poor and no compensation... More 

Helpful?
Thank Trisha G
CrackenbackResort, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Trisha G, Thank you for providing feedback on your stay with us. Although never pleasant to receive negative feedback, we are always grateful for the opportunity to resolve any issues and to make improvements and adjustments where feasibly possible in order to maintain our high level of product and service at all times. We apologise that the dryer wasn't... More 

Byron Bay
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Lake Crackenback Resort is perfectly located near Bullocks Flat Tube Station to access Perisher. The resort offers complementary bus shuttle to station. Our unit was located on the Lake with excellent views of lake & mountains. The units are modern & very well equipped. There is a wood fire in each unit with the wood supplied. Nothing better after a... More 

Helpful?
Thank toni194
CrackenbackResort, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear toni194, Thank you for your fantastic feedback regarding your recent stay at the Resort. We love hearing our guests sharing details of their stay with other's. Thanks once again and we look forward to seeing you again soon. Kind regards The Team at Lake Crackenback Resort & Spa More 

Level Contributor
9 reviews
5 of 5 stars Reviewed 1 week ago via mobile

Crackenback and the snowy mountains is beautiful in the summer. A holiday up here is all about the fresh air, cool nights and natural beauty. Bush walking , horse riding, mountainbiking, fly fishing and just relaxing in the tranquility of the mountains. We are gong again this summer.

Helpful?
Thank Rohan J
CrackenbackResort, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Rohan J, Thank you for your 5 star review of Lake Crackenback Resort & Spa. There is something in every season to enjoy in the Snowy Mountains and we are happy you got to experience our summer with all the activities to enjoy. See you again next summer. Kind regards The Team at Lake Crackenback Resort & Spa More 

Sydney, Australia
1 review
5 of 5 stars Reviewed 2 weeks ago

We didn't want to leave. Such a beautiful spot, very relaxing and peaceful. Comfortable and we loved the fire place,breathtaking and beautiful... We went to Periher ski's abaout very close 20 minute.Great accommodation, the best! Thank you

Helpful?
Thank Funda A
CrackenbackResort, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Funda A, We appreciate your 5 star rating of the Resort. We are very lucky to be situated where we are with our beautiful surroundings and its nice that you made mention of this along with the peacefulness and relaxing feel to the Resort. I know you didn't want to leave however just think about the next time you... More 

Australia
2 reviews
5 of 5 stars Reviewed 2 weeks ago

This is our second stay in the resort for ski holiday in Perisher. Same as our last visit, the apartment is modern, beautiful and warm. It's only 3 mins away from ski tube, perfect location with lovely restaurants and facilities.

Helpful?
Thank LittleLamb2015
CrackenbackResort, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear LittleLamb2015, WOW! 5 stars thank you very much. We will see you again soon. Kind regards The Team at Lake Crackenback Resort & Spa More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

We recently spent a week in a lake view apartment. We absolutely loved it. There was plenty to do and time for relaxation. A great introduction to the snow for our kids as well. We were so fortunate to have enough snow fall for the kids to play and toboggan.

Helpful?
1 Thank Nicole E
CrackenbackResort, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Nicole E, Thank you for your review of Lake Crackenback Resort & Spa. The Resort is a great base for anyone wanting to have the best of both worlds, with close proximity to the snowfields aswell as a great range of activities on-site if you aren't hitting the slopes every day. Thanks again Kind regards The Team at Lake... More 

Level Contributor
84 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Given the high price of the resort, I expected correspondingly high standards, but I suspect the management are starving it of cash. We found it lacking in maintenance - lots of little signs like broken arrows for archery, leaking water scoop in the sauna, and the most awful smell from the toilets in the main restaurant. It also lacks a... More 

Helpful?
Thank David H
CrackenbackResort, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear David H, Thank you for your feedback on your recent stay with us here at the Resort. We are sorry to hear that you didn't feel the Resort was good value for money. We often have guests state how happy they are with the value they receive considering the activities available and the inclusion of breakfast during their stay.... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

Just be aware their problems will be yours if it comes to the CRUNCH. So this is a common shared driveway to several chalets that are privately owned but hired out to people like us through lake crackenback spa and resort. We were heading out to the skifields driving very slowly but hit a sheet of black ice on the... More 

Helpful?
2 Thank Tonyx1
CrackenbackResort, General Manager at Lake Crackenback Resort & Spa, responded to this review

Thank you for the time you took to write this review. I can appreciate it was a difficult situation and would have been frightening to lose control of the car. As I am sure you can appreciate during this time of year in the mountains driving on the roads with ice can be very challenging. The dangers of the potential... More 

Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had a three day stay at Lake Crackenback Resort and Spa, and we didn't want to leave. Such a beautiful spot, very relaxing and peaceful. Staff are very friendly and helpful, and there is so much to do for the whole family. Our apartment was very spacious and comfortable and we loved the fire place.

Helpful?
Thank alexb002016
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Internet
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Ski-In / Ski-Out
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Golf course
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
Internet
  • Public Wifi
  • Free Internet
  • Paid Internet
Services
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Self-Serve Laundry
  • Conference Facilities
  • Free Parking
  • Banquet Room
Official Description (provided by the hotel)
Located on the border of the Kosciuszko National Park, Lake Crackenback Resort & Spa is a natural playground nestled in the Thredbo Valley surrounded by the spectacular Snowy Mountains. Just 15 minutes from Thredbo and Perisher Resorts. Its unique setting and many complimentary activities appeal to both couples and families to relax and absorb the scenery or experience the many mountain activities on resort and in the local area. Lake Crackenback is a perfect base to explore the region from sightseeing, local attractions, snowsports in winter and the many summer activities including walking trails, mountain bikes, Segway Eco Tours, canoeing or fishing. ... more   less 

Additional Information about Lake Crackenback Resort & Spa

Address: 1650 Alpine Way | Snowy Mountains, Crackenback, New South Wales 2627, Australia (Formerly Novotel Lake Crackenback Resort)
Location: Australia > New South Wales > Crackenback
Price Range: $236 - $615 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Lake Crackenback Resort & Spa 4.5*
Number of rooms: 110
Reservation Options:
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Also Known As:
Novotel Lake Crackenback Hotel Crackenback
Novotel Thredbo Village
Jindabyne Novotel
Accor Lake Crackenback Hotel
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