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Lake Crackenback Resort & Spa

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Lake Crackenback Resort & Spa
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592 Reviews from our TripAdvisor Community

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Showing 587: English reviews
Chittaway Bay, Australia
1 review
5 of 5 stars Reviewed 4 days ago NEW

We recently stayed at this beautiful resort. The resort is breath taking, the staff super friendly, the views amazing, the wild platypus in the lake so enjoyable to watch while you eat at the restaurant and so very close to Thredbo. I so enjoyed our visit we are booking a longer stay in 2017.

Helpful?
Thank _plsaggers
CrackenbackResort, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear _plsaggers, Thank you for taking the time and energy to write such a glowing review of your recent stay with us at Lake Crackenback Resort & Spa, it is very much appreciated. We are so pleased to hear that you were lucky enough to spot the platypus in the lake, they truly are a rare and beautiful sight. We... More 

1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

Lake crackenback resort was exerlant the staff were very frendly and helpful, on late a rival the place was warm and inviting as staff had made sure that the heat was on, the accommodation was first class with it own fire place and kitchen every thing was clean when you wake in the morning and look out the bedroom you... More 

Helpful?
Thank bunyip2
CrackenbackResort, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear bunyip2, Wow what wonderful feedback. We really appreciate you taking the time to write a post on your recent holiday here with us at Lake Crackenback, thank you! We hope to see you back at the resort some time soon. Thank you, From all the team at Lake Crackenback Resort & Spa More 

Sydney, Australia
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Our family came here for a week to do some skiing and relaxing and lake crackenback resort really went above and beyond! I'm a wildlife lover, so whilst on my beautiful scenic walk it was amazing to see wallabies, microbats, and even platypus! The accommodation was warm and clean! Will definitely come back soon!

Helpful?
Thank Bree357
CrackenbackResort, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Bree357, Thank you for your 5 star review of Lake Crackenback Resort & Spa! This is definitely the place for you with our proximity to the Kosciuszko National Park we are constantly seeing wildlife throughout the Resort grounds. Happy to hear you spotted a few of our friends. Look forward to welcoming you back soon. Kind regards The Team... More 

Sydney
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

We visited for my brothers wedding so were only there for the 4 days for celebrations, but it was a lovely place. Very much aimed at family holidayers, although we were all adults in a 2 bedroom apartment on the lake that took in the beauty of the area. The apartment had a wood fire with wood provided, and was... More 

Helpful?
Thank sallya457
CrackenbackResort, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear sallya457, Thank you for your 5 star rating for Lake Crackenback Resort & Spa. We love hearing what people enjoyed whilst staying with us. Thanks once again for the visit and we hope to see you again sometime soon. Kind regards The Team at Lake Crackenback Resort & Spa More 

Sydney, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We chose Lake Crackenback resort at short notice to catch some end of season snow. We got rain not snow, but the 3 bedroom house we rented was super spacious, warm and inviting to stay in whilst the weather blew over. All the the things we needed were there and we even decided to stay at home and cook for... More 

Helpful?
Thank Guy S
CrackenbackResort, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Guy S, WOW! 5 Stars... thank you so much. We appreciate you taking the time to share your experience with others. We are so happy to hear that you loved the location and accommodation at the Resort. You definitely need to stay longer next time. Looking forward to seeing you again. Thank you Kind regards The Team at Lake... More 

Adelaide, Australia
Level Contributor
114 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 stars Reviewed 1 week ago

After a recommendation for the visitor centre for good walking tracks we headed here to their reception for some info. After speaking to the very helpful mountain bike hiring person he recommended which tracks to walk and due to wet weather of previous day's not worth hiring bikes. We also got given a map which was great service. The facilities... More 

Helpful?
Thank Karen E
CrackenbackResort, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Karen E, Thank you for your 5 star rating of the Resort. We pride ourselves on great customer service and we are happy to hear you found our service helpful. You will need to come back another time and stay next time to experience the whole Resort. Thank you once again. Kind regards The Team at Lake Crackenback Resort... More 

Brisbane, Australia
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The resorts location and setting must be what you pay the very high accomodation price for. The lake side apartments are not of the quality you would expect. Have read some other reviews experiencing the same. The bed was worse than bad the springs were shot the place felt old and outdated .. Toilet would get stuck on flush.. Windows... More 

Helpful?
Thank Jach0r
CrackenbackResort, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Jach0r, Thank you for taking the time of sharing your feedback. We are sad to hear your expectations were not met in regards to the accommodation. We have passed your feedback onto our housekeeping department to look further into these issues. Thank you for bringing these issues to our attention. We are happy to hear you enjoyed the bike... More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great location, beautiful studio that was fitted out beautifully! Very helpful staff. But the icing on the cake is Kellie at the Day Spa! First class service and the most relaxing treatment. The dinner we had a Cuisine was amazing! Well worth a visit. We will go back.

Helpful?
Thank Maureen G
CrackenbackResort, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Maureen G, Thank you for your great review of the Resort. Sounds like you made the most of your time away. Kellie, our spa manager is fantastic and we will definitely pass your feedback onto her. Thanks once again for taking the time to share your feedback and we look forward to the next time we see you. Kind... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

We just spent 4 nights in a 2 bedroom mountain view chalet and absolutely loved our stay. Lots of room for our two children to play inside and outside, with large lovely bathrooms and well equipped kitchens. A beautiful open fireplace kept us warm inside as we relaxed and enjoyed the amazing views of the mountains. Harros was great to... More 

Helpful?
Thank Sarah C
CrackenbackResort, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Sarah C, Thank you for your 5 star rating of Lake Crackenback Resort & Spa. We are happy to hear the children enjoyed all the places to play and also enjoyed their snowman kit. The wildlife that frequents the Resort is definitely a highlight and we are sure the kids loved seeing the deers and kangaroos. We look forward... More 

Sydney, Australia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Spent two nights here in a bed/sit apartment. Lots of nice little luxury features such as heated bathroom floor, heated towel rails, effective gas heater.Resort has lots of activities (which we weren't able to utilize due to the weather). Close to the ski tube, with the benefit of a shuttle bus to take you to and from. Looking forward to... More 

Helpful?
Thank grey0ne58
CrackenbackResort, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear grey0ne58, Thank you very much for taking the time and energy to post such a positive review of Lake Crackenback Resort & Spa, it is very much appreciated. We look forward to welcoming you back during the summer months so you can enjoy all the resort has to offer. Kind regards, the Lake Crackenback Resort & Spa team More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Ski-In / Ski-Out
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf course
  • Tennis Court
Room types
  • Kitchenette
  • Family Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Self-Serve Laundry
  • Conference Facilities
  • Banquet Room
Official Description (provided by the hotel)
Located on the border of the Kosciuszko National Park, Lake Crackenback Resort & Spa is a natural playground nestled in the Thredbo Valley surrounded by the spectacular Snowy Mountains. Just 15 minutes from Thredbo and Perisher Resorts. Its unique setting and many complimentary activities appeal to both couples and families to relax and absorb the scenery or experience the many mountain activities on resort and in the local area. Lake Crackenback is a perfect base to explore the region from sightseeing, local attractions, snowsports in winter and the many summer activities including walking trails, mountain bikes, Segway Eco Tours, canoeing or fishing. ... more   less 

Additional Information about Lake Crackenback Resort & Spa

Address: 1650 Alpine Way | Snowy Mountains, Crackenback, New South Wales 2627, Australia (Formerly Novotel Lake Crackenback Resort)
Location: Australia > New South Wales > Crackenback
Price Range: $208 - $493 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Lake Crackenback Resort & Spa 4.5*
Number of rooms: 110
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Also Known As:
Novotel Lake Crackenback Hotel Crackenback
Novotel Thredbo Village
Jindabyne Novotel
Accor Lake Crackenback Hotel
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