We stayed at this hotel Aug. 31.- Sept 3. 2021. The hotel is older and in need for repairs. We stayed there a few years back and it was much better at that time because it was newer. They did not perform basic maintenance. Mould in several places in the bathroom, no chairs and/or tables on the outside patio, rooms are small and dark. Dog poo all over the lawn in front of our patio door. No service at all (they claim because of COVID). The price they charge is way too high for this facility. We will not go there again.
We had the good fortune of securing a lodge right across the street from most of the downtown 'action' in Waterton Lakes. Our room was almost directly across from the best breakfast in town (at the "Pizza of Waterton), and within walking distance of all the other restaurants too. Our room had all of the amenities and the much needed air conditioning. It's a very small space but we expected that. The only thing that must be said is that we both needed a chiropractor after sleeping on that hard bed. It was be awesome is they could get a pillow top mattress....we'd book again FOR SURE. The front staff were very amenable to our requests (more t.p. and an extra towel) and Waterton itself is the most gorgeous place (despite the smoke from the B.C. forest fires).
The location is amazing: less than 10 minute walk to the marina and downtown restaurants and quick bike ride to Cameron Falls. It is also the closest hotel to the town playground and spray park. However other than location, not a great hotel. We were booked in the Full Kitchen Three Queen Suite. The website is very deceiving and says has settings for six people - lie! There was barely any space to move. The table is good for four people. There is NO couch for you to hang out in. There is one room with 2 queen beds (does have good a/c) and another with a queen murphy bed that didn't have AC. Smelled musky when we first got in but did go away after ventilating. The swimming pool was also under renovation which was incredibly disappointing. I mean who renovates the pool in the middle of summer when it's their busiest season and the town closes in winter? The MOST disappointing is the management. When we checked in, there was no mention and no warning that they will be doing construction so at 0900 am the next day after check in, construction workers started roof renovation on our building. It was hard to put my kids to bed with the pounding and they also didn't have a long nap because of the noise construction. When I went to the front desk and spoke to the manager (his name was Cameron?) and explained the situation, he gave zero crap and zero empathy and basically said meh, theres nothing he can do. At least if they had given us a warning that there will be construction, then maybe we could've better prepared not to be in the room during? We were also in the first floor and you can definitely hear the footsteps of people above. All in all, if you need a kitchen or a pet hotel, theres not a lot of options in town so this place will have to do. Just be ready for a not so great stay!…
We were looking forward to a very nice stay in waterton with my family, but we got room 1406 in The Founders House, As soon as we twisted the key in the keyhole, it snapped. Although It Is Very Close To Parks and The Street. The Industries Near Are Welches Chocolate Shop, Beavertails/Moozoo Gelato, World Famous Fried Chicken, And The Big Scoop Ice Cream. The Pool Was Closed, My Family Was Dissapointed, Even My 9-Year Old Son. Although Really Close To Cameron Falls. The Flowers In The Drive In Area Are Dead. Also Really Close To The Lake And Beach. Overall I Would Not Reccomend!!
We’ll have to say was disappointed. Room was small but comfortable. Pillows were very flat but did get more no problem. They did not come in to tidy the room for the 3 nights we stayed. Had to get our own toilet paper and coffee when we ran out. Not great service at all for the price. Not enough seating with chairs or picnic tables outside for guests. Most rooms did have balconies or patios. Overall would not recommend this hotel and wouldn’t stay again.