Prince Of Wales Hotel
Alberta 5, Waterton Lakes National Park, Alberta T0K 2M0 Canada
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Room & Suite (234)
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About
4.0
#2 of 8 hotels in Waterton Lakes National ParkLocation
4.9
Rooms
3.6
Value
3.6
Cleanliness
4.2
Service
4.3
Sleep Quality
3.9
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Built in 1927, the Prince of Wales Hotel is located on the bluff overlooking picturesque Waterton Lakes and the township of Waterton, Alberta Canada. This stately hotel, named after Prince Edward, offers 86 guest rooms and a traditional British atmosphere complete with Afternoon Tea, the Royal Stewart Dining Room, Windsor Lounge, and the distinctive gift shop, Princess Gifts. The Prince of Wales Hotel is a smoke free, 7-story facility with designated outdoor smoking areas. Check-in time is after 3:00 p.m. and checkout time is 11:00 a.m. All rooms are accessed via stairs and are sold based on view or room size. An antique elevator is available for floors 2 through 4 and requires assistance to operate. There are no ADA-accessible rooms available at Prince of Wales Hotel. The self parking lot is located a short walk from the hotel.
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Property amenities
Paid public parking on-site
Free internet
Internet
Bar / lounge
Entertainment staff
Concierge
Gift shop
24-hour front desk
Coffee shop
Restaurant
Vending machine
Non-smoking hotel
Shops
ATM on site
Room features
Telephone
Wake-up service / alarm clock
Room types
Mountain view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Romantic
Luxury
Languages Spoken
English
Location
Alberta 5, Waterton Lakes National Park, Alberta T0K 2M0 Canada
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 67 out of 100
67
Calgary Intl Airport
142.8 mi•
See all flights
20 Restaurants
within 0.75 miles
Reviews
4.0
2,562 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Nestled in a location that guests find breathtaking, the Prince of Wales Hotel captivates with its historical charm and picturesque setting. While the hotel's ambiance and clean, renovated bathrooms are frequently praised, some travelers express disappointment with the small, dated rooms and the lack of modern conveniences.
The service is generally commended for its friendliness, though there are occasional lapses. Despite the allure of its historic character, reviewers often consider the hotel overpriced, particularly when factoring in additional charges like parking.
Location
Picturesque
Atmosphere
Charming
Rooms
Cramped
Value
Expensive
Cleanliness
Mixed
Service
Friendly
Amenities
Limited
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Detailed Reviews
We loved our experience at the Prince of Wales Hotel. All the staff were helpful and accommodating, they went out of their way to make our stay extra special. The rooms were spotless and you could tell they had been thoroughly cleaned with attention given to all details. While the standard lake view rooms are small they are well preserved and maintained given their age. On the last night of our 3 night stay we were able to upgrade to the Princess Suite, which was a special treat! The rooms were beautiful with large sitting area and spacious bathroom. The decor was well thought out and the large hand coloured vintage photograph prints on the wall added to the ambiance. We loved the large balcony and were grateful for the ceiling fans during this heat wave! Staying at the Prince of Wales feels like stepping back in time, with the type of care and service you would imagine of travel from days gone by. The entire experience was peaceful and relaxing. We also saw plenty of wildlife during our stay, including deer wandering around the property daily. We thoroughly enjoyed our stay and look forward to visiting again!
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Date of stay: June 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Norm Duchaine, General Manager at Prince Of Wales Hotel
Responded Jul 5, 2021
Dear Luckytouvaille, Thank you for your review. I am happy to see you enjoyed your stay with us and got to enjoy a special stay and night in our Princess Suite. We hope to welcome you back to Waterton again soon! Regards, Norm Duchaine General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Was at the Prince of Wales for 3 nights and ate breakfast and dinner there everyday. First, they take Covid seriously, I felt safe and did not feel my experience was impaired. The hotel was quite busy, so managing Covid at the same time is quite a feat. The meals were of exceptional quality. The breakfast sandwich was fantastic, the chicken, steak, fish and chips were all excellent. All the meals were served freshly cooked. Also, the salad greens and fresh fruit were so fresh you would think they had a garden next door! The staff at the hotel are a well oiled machine, they greatly enhanced my experience. I would like to call out Banyardo and Jenique in the Windsor Lounge, Banyardo is a great bar tender and Jenique is always busy making sure everything runs smoothly. Over in the Royal Stewart dining room Katie and Kelsey are fantastic servers, the service is of high quality. Heather and Caitlin run the front desk in the morning. Heather is a treasure, my custom is to get to the lobby for 6am to see the sunrise, after my first day, coffee was started earlier so I could have a cup sooner! What great experience! During Covid breakfast is takeout but you can eat in the lobby. Caitlin was eager to help with the disposal of the take out containers, which made the clean up easy. Also, Seth was great with the historical presentation in the evening. Our 3 days at Prince of Wales will be a treasured memory!
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Date of stay: September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Norm Duchaine, General Manager at Prince Of Wales Hotel
Responded Sep 12, 2020
Dear Andrew, Thank you for your review. I am happy to see you enjoyed your stay with us and got to experience our amazing front desk agents, I will be sure to pass on your comments to the rest of the team. We hope to welcome you back to Waterton again soon! Regards, Norm Duchaine General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
We just had our 4th visit to the Prince Of Wales Hotel. We always book the Prince or Princess room. To our surprise somethings have changed and not for the better.
1. They now charge 12 dollars a night for parking. That was not told to us when we booked. We did not book online, we called the reservation line. We only found out that we had to pay for parking, when we arrived in the parking lot of the hotel. To our surprise, we seen a small booth and the person came out of that booth and said "What is the purpose of your visit? We told him that we were staying at the hotel. He said there is a charge to park here now, it will be 12 dollars per night, plus tax. If we were just doing a quick visit to the area, it would of been 10 dollars plus tax. I would like to know why over night guests to the hotel are paying more for parking, then ones who just come for a bit? Last year, June 2021 and before, there was no parking fee.
2. The Prince and Princess rooms are the most expensive in the hotel and they used to come with a small perk,,, a complimentary breakfast. That is no longer is offered, but they still charge the same amount for the room.
3. We were told at check-in there would be complimentary coffee/tea in the am. Yay, that is nice! So the next morning my hubby went down at 9am to get a nice cup of coffee and he was told he was to late. The coffee and tea are only served between 6am and 8am. Ok, not a problem. So the next morning my husband went down stairs at 7:45am and there was no coffee left. Disappointed but not angry.
4. Check out time is at Noon. At 11:45, we get a knock on our door. The bell hop was there, saying I am here to get your bags. We did not ring for a bell hop to help us with our bags.? So, why was he at our door? We were NOT past check out time, which is Noon.
5. We noticed the "do not disturb" door hanger was not on the door anymore?
On a to push through and he told a short but good story.
I love the hotel it self! All of its creaky stairs, the wind that sometimes howls through the windows and doors and the games that they put in the rooms to play. There is no tv in the rooms and that to me, just adds to the charm of such a wonderful old building
1. They now charge 12 dollars a night for parking. That was not told to us when we booked. We did not book online, we called the reservation line. We only found out that we had to pay for parking, when we arrived in the parking lot of the hotel. To our surprise, we seen a small booth and the person came out of that booth and said "What is the purpose of your visit? We told him that we were staying at the hotel. He said there is a charge to park here now, it will be 12 dollars per night, plus tax. If we were just doing a quick visit to the area, it would of been 10 dollars plus tax. I would like to know why over night guests to the hotel are paying more for parking, then ones who just come for a bit? Last year, June 2021 and before, there was no parking fee.
2. The Prince and Princess rooms are the most expensive in the hotel and they used to come with a small perk,,, a complimentary breakfast. That is no longer is offered, but they still charge the same amount for the room.
3. We were told at check-in there would be complimentary coffee/tea in the am. Yay, that is nice! So the next morning my hubby went down at 9am to get a nice cup of coffee and he was told he was to late. The coffee and tea are only served between 6am and 8am. Ok, not a problem. So the next morning my husband went down stairs at 7:45am and there was no coffee left. Disappointed but not angry.
4. Check out time is at Noon. At 11:45, we get a knock on our door. The bell hop was there, saying I am here to get your bags. We did not ring for a bell hop to help us with our bags.? So, why was he at our door? We were NOT past check out time, which is Noon.
5. We noticed the "do not disturb" door hanger was not on the door anymore?
On a to push through and he told a short but good story.
I love the hotel it self! All of its creaky stairs, the wind that sometimes howls through the windows and doors and the games that they put in the rooms to play. There is no tv in the rooms and that to me, just adds to the charm of such a wonderful old building
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Review collected in partnership with this hotel
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pursuit Collection, Other at Prince Of Wales Hotel
Responded Jul 9, 2022
Dear Kerrgreyda, Thank you for your review and for you continued loyalty at the Prince of Wales Hotel. Your feedback is important to us and we truly appreciate the time you took to write. I was happy to read that you enjoy the hotels charm and all of its history. However, I was disappointed to read that your recent stay with us was not up to your expectations. Please accept my sincerest apologizes for the issues you faced. Regarding the parking fees, this is a new implementation to the hotel and I am sorry this was not communicated to you at time of reservation. All the revenue from this will be put back into the hotel's preservation for future generations to enjoy. This also helps mitigate overcrowding in the lobby which affects our guests experience. The reasoning for the additional amount in the parking fee is due to being parked overnight. Thank you for letting us know about the complimentary coffee. This has been addressed with the team, as there certainly should have been enough coffee for our guests at 7:45am. Our check-out time at the hotel is at 11am. I apologize if this was not accurately communicated to you at time of reservation or check-in and that you were disturbed. We truly hope that you enjoyed you visit with us here in Waterton and that you will consider us upon your next trip. If you would like to further discuss your stay with us, please feel free to send me an e-mail at balbano@pursuitcollection.com. Kind Regards, Bronson Albano General Manager Prince of Wales Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
On first arrival we were aghast with the number of people all in close proximity. No awareness of six foot distance. The hand sanitizer (machine) at the front door was broken and no attempt made to find an alternative. Were told the rooms facing the lake were not available although we had a prepaid reservation. The view on the other side is of the parking lot and a mountain which had no vegetation due to a fire. Our room was dark and small but we were still excited to be in the iconic hotel. Then we realized there was no tv which we did not realize from our booking. There was dust on the window seal and hair in the corners of the window. Someone's kleenex (used) was balled up on the floor beside the bed. We opted to stay and went and got our own lysol wipes to use and wiped the room down. Furniture is old and worn and uncomfortable. Room was cold so we turned on baseboard heater by getting down on our hands and knees (no wall control). Sadly the heat worked but we then could not turn it down or off. Two good things: shower and the takeout dish of Fish n Chips. Our choice to bring food to the room as absolutely NO SOCIAL DISTANCING or enforcement of masks was happening. The staff was masked and "kilted". Time to make the Prince of Wales become a pauper as the fee is charged $289 is a rip off.
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Date of stay: August 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Norm Duchaine, General Manager at Prince Of Wales Hotel
Responded Aug 10, 2020
Dear Jill R, Thank you for taking the time to give us some constructive feedback. Our team here at the Prince of Wales hotel are always looking for new ways to enhance our Guest experience and satisfy Guests needs. I am disappointed to hear that you did not enjoy your stay with us. The hotel does have signage on our front doors, floors, and pillars regarding the social distancing. Unfortunately, in these unprecedented times, not everyone co-operates. At this time, there is no mask mandate in Waterton National Park. I can assure you that all the hand sanitizer stations we have at all hotel are in working order and in addition we have bottles of hand sanitizer at the front desk. During your stay we did not have any lake view rooms available as they were already pre-booked. You booked a standard with a queen bed, which was indeed the room you were provided. Our hotel has no T.V.’s on the entire property as we stay true to our original roots and give the experience of a historical hotel stay. In addition, the issues with the housekeeping team have been addressed and will be handled accordingly. We are committed to continuous improvement to deliver the best experience possible. I sincerely apologize for the issues you encountered. Please be confident that we have heard your concerns and will take action to improve our operations. We sincerely appreciate your feedback and your business. If you would like to further discuss you stay here with us please feel free to contact me directly at nduchaine@pursuitcollection.com Regards, Norm Duchaine General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautiful building and views, historically very interesting, but if you expect to stay at a hotel, this is NOT!
You expect a minimum amount of feeling to be in a hotel.
Apart from not having a TV (which is understandable), there is no fridge, no coffee maker in the room. We asked for a tooth paste (which is provided in a 80 $/night hotel) and we were directed where we can buy one??!
There was no toilet paper (and were provided later) and guess what was the reason: COVID 19!!! you will use the bathroom with or without infectious diseases.
The dirt on the furniture in the hallway and the stair well are also historical.
You expect a minimum amount of feeling to be in a hotel.
Apart from not having a TV (which is understandable), there is no fridge, no coffee maker in the room. We asked for a tooth paste (which is provided in a 80 $/night hotel) and we were directed where we can buy one??!
There was no toilet paper (and were provided later) and guess what was the reason: COVID 19!!! you will use the bathroom with or without infectious diseases.
The dirt on the furniture in the hallway and the stair well are also historical.
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Date of stay: July 2020
Value
Service
Sleep Quality
Room Tip:Â Historic,beautiful building & view, no AC, no TV, no coffee maker, no fridge, uncomfortable...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Norm Duchaine, General Manager at Prince Of Wales Hotel
Responded Jul 29, 2020
Dear Inspiration813434, Thank you for your review. I am disappointed to see that we did not provide a better experience for you during your visit to Waterton. As for your comments, I will be taking a much closer look into these, as you most certainly should have had toilet paper in your room. Regards, Norm Duchaine General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The location and view is beautiful and the building striking. We stayed in this hotel for 3 nights with another couple and were disappointed with the lack of attention to customer service, poorly equipped room and overall poor value. Staff are friendly, but seem to lack authority to meet basic requests that are standard in much less expensive hotels.
No coffee makers in rooms and coffee only available until 8 am in the lounge. Only other option is to purchase full breakfast buffet. No daily housekeeping of any sort.
No outdoor seating at all on patio to enjoy the lovely view and all access doors to area marked "emergency exit" only. Our balcony off the room had one seat only, we requested additional chairs to visit with family but these never arrived.
Trip advisor indicates parking is free; hotel charges 12.00/night for outdoor parking. There is no shortage of space in town or area.
Room not secure: we accidently walked into the occupied neighboring suite adjoining our room. The lock could be unlocked from both sides.
Room poorly equipped, no coffee maker, minifridge, hairdryer, clock, TV or extra toilet paper (we ran out). No TVs in entire hotel.
Although bathroom had been updated, hotel in need of basic upgrades including new carpets, secure locks etc.
Recommend staying elsewhere in Waterton and perhaps visiting for a meal or drink in the lounge.
No coffee makers in rooms and coffee only available until 8 am in the lounge. Only other option is to purchase full breakfast buffet. No daily housekeeping of any sort.
No outdoor seating at all on patio to enjoy the lovely view and all access doors to area marked "emergency exit" only. Our balcony off the room had one seat only, we requested additional chairs to visit with family but these never arrived.
Trip advisor indicates parking is free; hotel charges 12.00/night for outdoor parking. There is no shortage of space in town or area.
Room not secure: we accidently walked into the occupied neighboring suite adjoining our room. The lock could be unlocked from both sides.
Room poorly equipped, no coffee maker, minifridge, hairdryer, clock, TV or extra toilet paper (we ran out). No TVs in entire hotel.
Although bathroom had been updated, hotel in need of basic upgrades including new carpets, secure locks etc.
Recommend staying elsewhere in Waterton and perhaps visiting for a meal or drink in the lounge.
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Date of stay: June 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pursuit Collection, Other at Prince Of Wales Hotel
Responded Jul 9, 2022
Dear judyhX6684WR, Thank you for your review for for joining us at the Prince of Wales Hotel on your Waterton getaway. Your review is important to us and we appreciate the time you took to write. I was happy to read that you enjoyed our hotels location and architecture. However, I was disappointed to read that we did not meet your overall expectations during your stay. Please accept my sincerest apologizes for the short comings you experienced with us. I have used your comments to address with the team for future improvements. Unfortunately, we do not have any coffee makers in the rooms. We do not display this amenity nor any of the other amenities you mentioned on any of our websites besides clocks and hair dryers. We do serve complimentary coffee to our guest in the lobby between 6-8am. After that time frame, our café is open in the back of the gift shop for guests to enjoy. Hairdryers are upon request at the front desk and all rooms come equipped with an electronic clock. We look to provide our guests with a disconnection to technology and a reconnection to nature just as it was when the hotel was opened in 1927. Stayover service is upon request only. I hope this was communicated to you at the front desk at time of check in. We are not able to provide outdoor seating due to the nature of the wind in the area and safety concerns. This goes hand in hand with any seating on the fire escapes from the guest rooms. We appreciate your understanding. Thank you for letting me know of the verbiage on TripAdvisor regarding the parking. I will ensure that it is updated. We sincerely appreciate your constructive feedback and hope your enjoyed your time in Waterton. Kind Regards, Bronson Albano General Manger Prince of Wales Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The building is cool, the room was tired and needed a refresh (although the bathroom was generous for the room we stayed in). Some strange things that don't add up to a luxury experience, ie. not having the same tea available all the time (afternoon tea serves one brand, while other points of the day you get Bigelow or bulk generic tea bags). The toiletries are not good, definitely felt cheap. The mattress was tired and needed replacing (very poor sleep because of it). The rooms are not soundproofed at all (which we kind of expected because of the buildings age). The portions in the Dining room are very inconsistent, one item will leave you hungry, while another will be too much.
On the positive side, the staff were great, every person was cheerful, helpful and knowledgeable, they were able to resolve issues quickly (no one had vacuumed our room, so they were quick to remedy it when we let them know). The staff is what saves this place, I hope they are well compensated. The afternoon tea was good (I'd prefer a more luxurious tea brand, Mighty Leaf doesn't count as luxury to me). The scones were excellent and for the price of the afternoon tea, I can't really complain. I'd suggest upping the price by a couple dollars to include a fancier tea brand. I recall a few years ago, Tea Forte was served and it felt more luxurious. We ate dinner in the Stewart Dining room twice and the meals were very good.
Please move afternoon tea back to the main lobby, the views are so much better there! The dining room is nice, but once you've had tea in the main lobby, the dining room feels like a let down.
So yeah, overall....we wouldn't stay again unless there were some improvements, but glad we opted for a cheap room (at $250/night!) to try it out instead of one of the more expensive rooms. We'd definitely go for a meal or afternoon tea again when we are in Waterton next.
On the positive side, the staff were great, every person was cheerful, helpful and knowledgeable, they were able to resolve issues quickly (no one had vacuumed our room, so they were quick to remedy it when we let them know). The staff is what saves this place, I hope they are well compensated. The afternoon tea was good (I'd prefer a more luxurious tea brand, Mighty Leaf doesn't count as luxury to me). The scones were excellent and for the price of the afternoon tea, I can't really complain. I'd suggest upping the price by a couple dollars to include a fancier tea brand. I recall a few years ago, Tea Forte was served and it felt more luxurious. We ate dinner in the Stewart Dining room twice and the meals were very good.
Please move afternoon tea back to the main lobby, the views are so much better there! The dining room is nice, but once you've had tea in the main lobby, the dining room feels like a let down.
So yeah, overall....we wouldn't stay again unless there were some improvements, but glad we opted for a cheap room (at $250/night!) to try it out instead of one of the more expensive rooms. We'd definitely go for a meal or afternoon tea again when we are in Waterton next.
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Review collected in partnership with this hotel
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pursuit Collection, Other at Prince Of Wales Hotel
Responded Sep 13, 2022
Dear Ms. Lukasewich, Thanks for visiting the Prince of Wales! I want to always improve our experience so we can serve our guests better. Thanks for taking the time to leave your feedback. I am glad that you enjoyed our updated bathrooms! While our rooms are historically designed, they are very well maintained. I am sure that many guests would be disappointed if we updated them and removed the charm that makes us unique. I am disappointed that you mentioned the pricing is too high for the experience. Many luxury brands will charge more than $800 for a single night, which is far above what we charge. We provide a historic experience, which service that will rival any luxury hotel, at a price the average family can afford. I am delighted that you enjoyed the afternoon tea! Thank you for your comment about the location of tea. We had moved the tea to the Royal Stewart Dining Room to provide our guests with a more exclusive atmosphere. Thanks for sharing your perspective from your previous visit. We'd love to welcome you back when you visit Waterton next. Kind Regards, Duncan Poulsen Assistant General Manager Prince of Wales hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Where to begin, the positives being the view is beautiful while the windows were streaky - foggy, the food was good, cocktails were okay. Two staff were lovely, one who served us breakfast from Calgary and another in the gift shop who was from TO.
The front lobby was dirty; carpet had not been vacuumed; staff were unkempt - un-ironed shirts. There was such an oddity; staff will not serve cocktails in the open area with large widows that look out the lake if u were seated in the first row closest to the door? The staff were unfriendly with little to no eye contact from the service staff in the lounge or dinning room. Staff would even outright ignore you to gain access to the dinning area while there was seating, you would have to wait ten minutes for them to eventually acknowledge and seat you. When we were checking out, we were not even asked if we enjoyed our stay. You must wonder if the moral is low due to it being an American owned company who’s cutting corners at a World Heritage Site? The room with a king size bed was small, to pay over 3 hundred bucks and not have a hair dryer and there are no TV’s? No sink in the bathroom it is in your bedroom, question the hygiene of the design, while I get this is a historic format. Their website says free parking but 12 bucks per day, when we just paid to get into the National Park. The windows in the room are small and it’s difficult to appreciate the view when you know that’s what you are paying for. A warning on their main door to note it’s heaviness would go a long way for elderly, especially when there are gale force winds in the area. Overall, a real lack of attention… poor value. A huge disappointment at a World Heritage Site and in such gorgeous part of the world.
The front lobby was dirty; carpet had not been vacuumed; staff were unkempt - un-ironed shirts. There was such an oddity; staff will not serve cocktails in the open area with large widows that look out the lake if u were seated in the first row closest to the door? The staff were unfriendly with little to no eye contact from the service staff in the lounge or dinning room. Staff would even outright ignore you to gain access to the dinning area while there was seating, you would have to wait ten minutes for them to eventually acknowledge and seat you. When we were checking out, we were not even asked if we enjoyed our stay. You must wonder if the moral is low due to it being an American owned company who’s cutting corners at a World Heritage Site? The room with a king size bed was small, to pay over 3 hundred bucks and not have a hair dryer and there are no TV’s? No sink in the bathroom it is in your bedroom, question the hygiene of the design, while I get this is a historic format. Their website says free parking but 12 bucks per day, when we just paid to get into the National Park. The windows in the room are small and it’s difficult to appreciate the view when you know that’s what you are paying for. A warning on their main door to note it’s heaviness would go a long way for elderly, especially when there are gale force winds in the area. Overall, a real lack of attention… poor value. A huge disappointment at a World Heritage Site and in such gorgeous part of the world.
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Review collected in partnership with this hotel
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pursuit Collection, General Manager at Prince Of Wales Hotel
Responded Jul 3, 2024
Dear Mexico54321, Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your comments and apologize for any shortcomings you experienced during your visit. We're glad to hear that you enjoyed the beautiful view and found the food and cocktails satisfactory. However, we apologize for the issues you encountered with cleanliness in the lobby and the demeanor of some staff members. This is not reflective of our usual standards, and we will address these concerns with our team to ensure improvements are made. Regarding amenities and service, we apologize for any inconvenience caused by the lack of hair dryer and TV in your room, as well as any confusion about parking fees. Your comments are valuable to us as we strive to enhance our guest experience. We appreciate your feedback and hope that despite these issues, you were able to enjoy the unique historic charm and natural beauty of our location. We would love the opportunity to welcome you back in the future and provide you with a more positive experience. Warm regards, Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
For the historical experience this is a fantastic, unique property. Perfectly placed in this incredibly beautiful area of the world. The rooms still give the impression of long ago but with comfortable beds and updated bathrooms. The service from check in, to bell staff, to cleaners, to wait staff attended cheerfully and intelligently to anything we observed people asked.
However, the rooms have adjoining doors and so the sound carries between rooms. Think about the sound you hear when you have two tents side by side. We could hear our neighbors breathe! When we checked out we asked if there were any rooms that would be quieter for a possible future stay and we were told it was part of the "historical charm." Touché.
Fortunately we tried to be considerate in the evening and used our white noise app after our neighbor's 3 year old seemed to be done with lullabies at 9 pm. In turn they whisked her out of the room when she woke up and started chatting before 7 am. But if a cranky baby had been involved? People who were not so considerate?
We're so glad we stayed once, but will be unlikely to return. We could not help hearing every word spoken in our neighbors room and spent any time in our room whispering.
However, the rooms have adjoining doors and so the sound carries between rooms. Think about the sound you hear when you have two tents side by side. We could hear our neighbors breathe! When we checked out we asked if there were any rooms that would be quieter for a possible future stay and we were told it was part of the "historical charm." Touché.
Fortunately we tried to be considerate in the evening and used our white noise app after our neighbor's 3 year old seemed to be done with lullabies at 9 pm. In turn they whisked her out of the room when she woke up and started chatting before 7 am. But if a cranky baby had been involved? People who were not so considerate?
We're so glad we stayed once, but will be unlikely to return. We could not help hearing every word spoken in our neighbors room and spent any time in our room whispering.
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Review collected in partnership with this hotel
Date of stay: August 2020
Value
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Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Norm Duchaine, General Manager at Prince Of Wales Hotel
Responded Sep 5, 2020
Dear Marilyn, Thank you for your review. I am happy to see you enjoyed your stay with us and got to experience our historical charm. We appreciate your comments and are always looking for ways to improve our property. We hope to have the opportunity to welcome you back to Waterton again soon. Regards, Norm Duchaine General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My family was thrilled to finally stay at this landmark hotel after many years of admiring it from a distance. It breathes history and beauty, inside and out. The vistas are incredible, the interior beautiful, stylish, and historic. The staff were attentive and helpful. The oldest operating elevator in North America was very cool. Our ghost-haunted rooms on the 6th floor were small but comfortable. Loved the balcony. The bathroom was modern; Although the water in the faucet was cold at all times, the shower did have hot water. Overall, loved the experience.
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Review collected in partnership with this hotel
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Norm Duchaine, General Manager at Prince Of Wales Hotel
Responded Jun 8, 2021
Dear Lena, Thank you for your review. I am happy to see you enjoyed your stay with us and glad that you got to enjoy the historic aspect of our property. We hope to welcome you back to Waterton again soon! Regards, Norm Duchaine General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hi Julia,
Our high tea is offered daily from noon - 4 PM. I invite you to make a reservation on OpenTable to ensure you get a spot!
(Apologies, TripAdvisor does not permit me to post a direct link to the website).
Regards,
Norm Duchaine
General Manager
Hi Debbie,
The hotel does not have air conditioning, however, each room has a box fan for use.
Regards,
Norm Duchaine
General Manager
Hi ksbk2018,
I recommend calling our reservations team at 844-868-7474 to discuss your reservation needs for your upcoming stay. We look forward to welcoming you to the Prince of Wales!
Norm Duchaine
General Manager
"Overnight guests have to pay to park. Due to the small, outdated rooms, I would just take a tour here and stay somewhere else."Read full review
"Don't stay on the fifth floor. Get the sound machine from the front desk, the walls are thin."Read full review
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ALSO KNOWN AS
hotel prince of wales, prince wales hotel waterton
LOCATION
CanadaAlbertaCanadian RockiesWaterton Lakes National Park
NUMBER OF ROOMS
86
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Prince Of Wales Hotel
Which popular attractions are close to Prince Of Wales Hotel?
Nearby attractions include Waterton Village (0.2 miles), Upper Waterton Lake (0.06 miles), and Bear's Hump (0.2 miles).
What are some of the property amenities at Prince Of Wales Hotel?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and free internet access.
What food & drink options are available at Prince Of Wales Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Prince Of Wales Hotel?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Prince Of Wales Hotel?
Conveniently located restaurants include Wieners of Waterton, Red Rock Trattoria, and Thirsty Bear Kitchen + Bar.
Is Prince Of Wales Hotel located near the city center?
Yes, it is 0.5 miles away from the center of Waterton Lakes National Park.
Are there any historical sites close to Prince Of Wales Hotel?
Many travelers enjoy visiting First Oil Well In Western Canada National Historic Site (3.9 miles).
Does Prince Of Wales Hotel have any great views?
Yes, guests often enjoy the harbor view available here.