Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mountain View
Mid-range
Languages Spoken
English, Spanish
Property amenities
Free parking
Free internet
Free breakfast
Massage
Non-smoking hotel
Sun terrace
Laundry service
Ironing service
Public wifi
Restaurant
Breakfast available
Breakfast buffet
Room features
Desk
Safe
Telephone
Wake-up service / alarm clock
Coffee / tea maker
Flatscreen TV
Bath / shower
Complimentary toiletries
Room types
Non-smoking rooms
Location
In Front Of The Cerro Plano Public School, Cerro Plano 60109 Costa Rica
Hotel Heliconia
626 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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Hotel Heliconia has garnered considerable acclaim for its range of well-received amenities, including cozy rooms equipped with coffee makers and the provision of a varied breakfast spread. Guests have called out the stunning vistas and the inviting atmosphere, accentuated by charming wood paneling. The cleanliness of the establishment is a consistent highlight, with particular praise for the pristine condition of rooms and bathrooms.
While the service is widely lauded for the staff's friendly and attentive nature, a few visitors noted some constraints during breakfast service. Nestled in a prime location, Hotel Heliconia offers easy access to Monte Verde's attractions, ensuring a stay that combines comfort with the convenience of exploration.
Location
Convenient
Atmosphere
Charming
Rooms
Spacious
Cleanliness
Spotless
Service
Friendly
Amenities
Well-appointed
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We stayed here 3 nights as part of a small tour group in the 200 rooms. There is a sloping walk downhill/ uphill to and from breakfast room and some tour pick ups at reception. Taxis $1 per person each way into main area will usually drop you at the level of your room or choose the long uphill or downhill walk. The 500 level has the best views for sunset but a longer walk.Breakfast was really good and there are shops restaurants nearby. Some seating outside rooms on ground floor.
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Date of stay: February 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Diego Montero, Owner at Hotel Heliconia
Responded Mar 17, 2022
Dear GrimsbyMariner15, Thank you very much for your kind review of our facilities. We appreciate you taking the time and hope we can welcome you back very soon. Pura Vida! Diego Montero
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Visited as a large group, but in a couple. The hotel is up a large hill and about 1.5km from the town although there is 2 restaurants at the bottom of the hill so not ideally located as quite steep hills. Breakfast was included and was ok but not alot of choice. The rooms have no AC but as it was quite cold when we visited this wasn't an issue for us and the beds were comfy and showers were great. The complex is split over the hill into different blocks so can be a steep walk either to or from breakfast. Staff were fine but not alot of interaction from our point as in the large group so cannot really comment on service provided. Unless you drive or have access to a vehicle this hotel is not ideal and definitely not for anyone unfit or disabled
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Diego Montero, Owner at Hotel Heliconia
Responded Nov 28, 2022
Good afternoon, greetings from our cloud forest, thank you very much for your constructive comment, we are always willing to listen and improve in each area. It is important to mention that we have a work team that is always available to help anyone who needs whatever they need, regardless of age or physical condition. For us, these terrain conditions make our hotel unique and different, with a lot of natural beauty for the greater enjoyment of our visitors Pura vida Diego Montero
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We were booked into Heleconia for 3 nights as part of a 15 night CR adventure and have no regrets. We were a little worried pre-arrival based upon some past TA reviews, but our Family Suite room (arguably way too big for 2 of us, as could have slept 6 in 3 double beds, but gave us the luxury to spread out!), numbered 302, offered great views over St Elana & the CloudForest, via an observatory type room & a large top floor terrace. Yes, the rooms themselves are fairly basic but they are equipped with an expression type coffee machine & a fridge which you can fill with your own drinks from the supermarket a few mins walk down the hill. The walk into downtown St Elana is about 15 mins, much easier on the way down but with moderate fitness you should be able to cope with the uphill return leg. I’d recommend the Don Luis Grill which is next to the aforementioned supermarket & would like to shout out the reception staff who I found to be friendly & helpful. Yes, the complex has some steep inclines, but that’s the trade off for the views. Our one disappointment was the buffet breakfast, probably the worst of the 5 hotels we’ve stayed in, limited options/variety & no omelette/eggs chef.
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Date of stay: March 2024Trip type: Traveled as a couple
Room Tip:The rooms in blocks 400 & 500 are higher & probably offer the best views, but you won’t be...
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Of the 8 hotels I stayed at in Costa Rica this was my favorite. The staff at all the hotels I stayed at were friendly but the people here were genuinely interested and caring. From the moment I walked in the bellboy immediately took my bags and offered me a seat while the receptionist took care of a couple in front of me. As soon as she was finished Milady checked me in, explained everything about the hotel, my tours and other options available to me. She then called a taxi for me and explained to him that I couldn't pay him until I got to the ATM. The restaurant staff was absolutely amazing. I had booked a 13 day group tour through TourRadar which was a disaster as I was the only traveler and spent the entire time alone. I didn't feel alone here as the restaurant staff was so friendly and funny. The chef was excellent. I had the ribs one night and steak and shrimp the next. Both were fabulous. A little pricey but delicious. The entire place was spotless and I swear the cleaning ladies never took a break. I had a full body coffee scrub and massage which was heavenly. On my way out I was struggling with my luggage when a gardener saw me and came running to help me taking them to reception. Staying here was definitely a highlight of my visit to Costa Rica.
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Date of stay: April 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Diego Montero, Owner at Hotel Heliconia
Responded May 25, 2023
Dear PaigeMagnus, thank you for sharing such an excellent review with us and other travelers, for us as a team it was an honor to have received you at the Heliconia Hotel, what an honor to know that we did an exceptional job taking care of you, from the restaurant with its incredible meals, the reception I highlighted the entire team that every day does a great job, we are very proud since these shared experiences make our mission successfully achieved We look forward to welcome you soon Pura vida Diego Mmontero
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Stayed three nights. Room had incredible views, superb sunsets. Room had seating area inside and outside the room to watch the view Mileydi at the front desk organized transportation and private tours for us. All was smooth and excellent. Daily breakfast was great and plenty of it. Had all our dinners at their restaurant which was fantastic. Will definitely stay here again.
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Date of stay: January 2023
Rooms
Cleanliness
Service
Room Tip:Incredible views
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Very thin walls, you can hear people talking from several rooms away. During the night, some animals were chasing each other in the roof area. That keeps you awake. People start checking out at 6, loud suitcase rolling, loud conversations. Buses reverse with loud warning signals. Then the cleaning staff come. They shout. If you can speak Spanish, you can understand every word on the radio. Very unprofessional. The breakfast is awful. Not much choice and it's cold. Probably prepared before 6 and then left standing around. Coffee is undrinkable, the milk is made from powdered milk. Typical of group hotels, as cheap as possible, we'll probably never see you again anyway.
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Date of stay: March 2024Trip type: Traveled as a couple
Room Tip:Nicht geeignet und ausgerichtet für Individualtouristen, typisches Gruppenhotel.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This stay started badly - we arrived in the pouring rain and while the bus driver and I were unloading our bags a staff member (under an umbrella) came out to "greet" us, instead of helping or offering us an umbrella she just walked back inside, leaving us with 5 bags in the rain. The receptionist was lovely but the other staff member just sat and watched. One of the restaurant staff had a persistent cough which was rarely covered. The hotel is out of town and very, very steep. Unless you are young/fit there is no real option but to eat in the hotel with its limited menu. Taxis can be called by the hotel but getting a return taxi is problematic. The room was large and clean, moderately comfortable, no air-conditioning. Would not stay here again.
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Date of stay: March 2023
Location
Service
Trip type: Traveled as a couple
Room Tip:Very very steep location. Unsuitable for people with mobility concerns.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Diego Montero, Owner at Hotel Heliconia
Responded May 25, 2023
Hello dear Extraordinary782232, thank you for your recent visit to our facilities, we appreciate your constructive comment, we are sorry that you did not enjoy the beauties of our facilities, its views, the comfort of our rooms, however we will follow up on your comment since one of Our strengths are our incredible staff who are always willing to collaborate and make a unique and unforgettable experience for those who visit us. We would love it if you could visit us again. I am sure that your perfect experience would be totally different. Best regards Diego Montero
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We loved staying at Hotel Heliconia! It was the perfect place for us to rest and have breakfast during a weekend of exploring Monteverde and Santa Elena.
The hotel has huge rooms, cosy touches and warm hospitality. We received welcome drinks upon arrival and loved the breakfasts each morning.
Two in our family are gluten free, and they immediately made a plan to get gluten free bread and GF flour which made us feel very cared for.
We loved the views, the towels, linens and the well landscaped property. And the sunsets were gorgeous! We did all the things at Selvatura Park which is owned by the same family as the hotel. A great pairing for an incredible experience.
5 stars all around. Loved it!
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Date of stay: June 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Diego Montero, Owner at Hotel Heliconia
Responded Jun 20, 2024
Estimada Janelle S, ¡Gracias por su excelente reseña! Nos complace mucho saber que disfrutó su estancia con nosotros y que fue el lugar perfecto para descansar y desayunar durante su fin de semana explorando Monteverde y Santa Elena. Nos alegra que haya apreciado nuestras habitaciones amplias, los toques acogedores y nuestra cálida hospitalidad. Estamos encantados de saber que los tragos de bienvenida y los desayunos diarios fueron de su agrado. Nos enorgullece haber podido acomodar las necesidades dietéticas de su familia con pan sin gluten y harina GF, y que esto les haya hecho sentir cuidados. Nos encanta que haya disfrutado de las vistas, las toallas, la ropa de cama y nuestra propiedad bien ajardinada. Los atardeceres realmente son impresionantes aquí. ¡Qué bueno que pudieron disfrutar de todas las actividades en Selvatura Park, propiedad de la misma familia que el hotel! Una combinación perfecta para una experiencia increíble. Cinco estrellas por todos lados. ¡Nos encantó tenerlos con nosotros! Saludos cordiales, Diego Montero
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Great view, well appointed very large rooms, kept very clean. huge bathroom, all quite comfortable and well run. We went down the hill to a small local hotel/restaurant called Allison - local food well prepared good wine reasonable prices. Great combination of hotel and restaurant. Beautiful sunsets!!!
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Date of stay: March 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip:try for the upper building.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Diego Montero, Owner at Hotel Heliconia
Responded Mar 13, 2023
Hello dear Tedjoiner, thank you for sharing such an excellent review with us and other travelers, we are delighted to know that you enjoy our facilities and our incredible views We hope to see you very soon in this wonderful cloud forest. Pura vida Diego Montero
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This is a great location to explore Monteverde Cloud Forest. You have the pleasure of being up in a great location to enjoy the views and sunsets but also able to walk into town. The staff were really helpful, friendly and excellent customer service - We loved it
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Date of stay: November 2023
Value
Location
Service
Trip type: Traveled with friends
Room Tip:Book your tours via the hotel, we saved money vs the direct bookings online
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Diego Montero, Owner at Hotel Heliconia
Responded Dec 7, 2023
Dear CaterC, Thank you for your wonderful review! We're delighted to hear that you enjoyed the fabulous location of Hotel Heliconia to explore Monteverde Cloud Forest. It's great to know you appreciated the views, sunsets, and the convenience of walking into town. We truly value your kind words about our helpful, friendly staff and excellent customer service. We loved having you here! Best regards, Diego Montero
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San Jose, Costa Rica9 contributions2 helpful votes
Hi!
Currently, we do not have one in each room but there are hair-dryers available at the front desk, just ask for them once you are at the hotel.
Mario
San Jose, Costa Rica9 contributions2 helpful votes
It depends whether you want to buy a la carte or if you would like to buy a meal package. Currently, the dinner package costs around $20, while dishes a la carte range from $12 - $28 depending on what you want.
There are more places to choose from in the Cerro Plano area.
PRICE RANGE
$320 - $454 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
heliconia hotel monteverde
LOCATION
Costa RicaProvince of PuntarenasMonteverdeCerro Plano
NUMBER OF ROOMS
40
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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