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We were booked in for 3 nights and only wished we could have stayed longer! We arrived late afternoon and were met by very friendly and helpful staff who couldn’t do enough for us. You do need to research the hotel and area a little...More
We dined in resort and food and service was average. However the toilets were really dirty and bins overflowing which is unacceptable. If we had or visited the toilets first we would have left. On a positive note the location and views are superb. Management...More
After the five hour drive from Victoria we arrived at Black Rock expecting big things. That's certainly what we got in terms of the hotel location, it is absolutely spectacular and feels like it's in a special place. The rooms too were huge with superb...More
Response from Catherine A, Director of Sales & Marketing at Black Rock Oceanfront ResortResponded yesterday
thank you very much for taking the time to write us your feedback from your stay. We are delighted you enjoyed our beautiful location!
Our staff do have uniform which are cleaned and ironed daily on site. Next time, please walk right up...More
The Black Rock is very impressive. Stunning views looking out onto the Pacific. Our room did not have a sea view although we did request one . The rooms are very well furnished with a mini kitchen, beautiful bathroom and king size bed, our room...More
1 Thank Fiona B
Response from Catherine A, Director of Sales & Marketing at Black Rock Oceanfront ResortResponded 3 days ago
Dear Fiona B,
thank you for your lovely review! We are delighted you enjoyed your stay on the magical west coast! Please feel free to contact me, I will gladly look into what happened in regards to the ocean view room you reserved. No hotels...More
We never got as far as a completed reservation.
Sent 5 emails requesting availability for bed n breakfast next June.
Couldn't get the information from their spokeswoman!
Seems our # of guests (4) in a 'family unit' was too difficult a concept to grasp?
Thank r s
Response from Catherine A, Director of Sales & Marketing at Black Rock Oceanfront ResortResponded 2 days ago
Dear r s,
We would like to learn more about your situation and what exactly happened, and which email or mailing address you have used for the correspondence with us. The email firstname.lastname@example.org if monitored 24/7 by our Guest Service team. Please, give me a...More