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It's taken a month to cool off from a two night stay at a run-down hotel in the mountains, otherwise known as Cathedral Lakes Lodge, where even our mere presence and that of other guests seemed to annoy the staff, specifics follow: Cabin 1: wooden toilet seat cracked in half (pic) lid of toilet tank cracked (pic) apparent mould/mildew (?) in shower stall (pic); after first shower, had subsequent showers in lodge shower door cracked (pic) holes in bedding (pic) no electrical outlets, had to ask staff to run cord (pic) wood stove: no paper/kindling/matches, had to ask staff who provided it for us, but were told where to get (self-serve?) kindling should we run out again Staff: as guests, we were not greeted upon our arrival at the lodge, nor were we thanked for our patronage upon departure unprofessional and disrespectful: staff were overheard badmouthing newly-departed guests; loudly belching within earshot when guests were obviously present Property maintenance: 6 empty beer cans were discarded at lodge entrance at 6:30 a.m. when I went into lodge on day two, beer cans were still there when we left at 9:00 a.m. for base camp parking lot (pic) outdoor benches/chairs on back deck not routinely wiped down for dew in the morning, after getting soaked I ended up doing it myself, when I asked staff for a towel Safety: first aid supplies sorely depleted and disorganized (my companion overheard a staff member mutter "we're not a Pharmasave"), I was grateful of no serious medical emergencies a potentially dangerous mechanical issue occurred with a vehicle that used to transport guests down to the base camp parking lot, its front right wheel was severed off (pic). We found this out during dinner when the staff was eating next to us and talking about it rather nonchalantly which was troubling as we were due to go down the mountain ourselves the following morning. We were later told by a lodge staff member that no one at the lodge responded to the radio calls for help by the driver of the vehicle w mechanical issues the day before. This was disconcerting to think that the lodge would be ill-equipped to deal w an emergency when there's no apparent protocol in place, especially when guests are being transported up and down the side of a mountain my perception was that despite having to advise staff of daily hiking plans, had a guest not returned by 6 p.m., I'd be surprised if staff would have even noticed Even the stunning mountain views and hiking trails maintained by BC Parks (not Cathedral Lakes Lodge) cannot compensate for the huge disconnect between pricing and the accommodations. You know there's a problem when you dread returning to your $610 per night room and instead look forward to your departure time, hoping for the best with no vehicle safety issues when returning back down to the base camp parking lot. I was reluctant to address these issues at the time as they continued to pile up and I eventually just wanted to get out as soon as possible. I was given a free night promo certificate ahead of my lodge stay but after these two nights there, I notified the lodge in writing that the certificate would not be used with a brief reason as to why, allowing the owner time to inquire but I heard nothing further from them, which in itself is telling....…
The cars they drive you up in are old and dirty in fact one of the wheels fell off with passengers in it coming down the steep mountain. Not good or safe! The cabins were quaint but the bathroom and shower were dirty there was mould in the shower also the toilet seat was cracked which can leave germs. The wifi barely worked and no outlets in the rooms. The food was tasty and served buffet style but the staff in the lodge were not friendly when you asked questions and didn't know anything about the hiking trails. I heard them talking about other clients behind their backs which is not appropriate. The hot tubs are nice and the drivers are nice and the environment is gorgeous and I recommend people camp there than stay in the overpriced and unfriendly lodge.
Awesome mountain top vistas and mountains lakes to hike up to and around. Quite the 4wheel drive road for one hour to get up there in their vehicles. Lodge is rustic and meals were okay. Staff were extremely friendly.
Cathedral Lakes Lodge, all the trails are very well looked after by the provincial park staffs. The lodge is privately managed poorly. Terrible service , lack of care and concern toward guests. We were a group of twenty five staying in the lodge and cabins with meals included. a member got hurt . The manager and his team provide no support. The kitchen staffs were short term volunteers, not much experience in hospitality. Not their fault of course. Our group paid $2500/day for three meals / day. The food quality were terrible stale bread were serve daily for us to make lunch. Never enough food even lettuce . Every meal insufficient amount of meat, & veggies. Eggs.... always something ran out by the time 2/3 of the people went through. My husband and I paid for 3 days stay with. Food $1565. Not cheap ! To get 2* service and food . How disappointing. Never would go back if the same people run it. We have been to many back country lodge , some foods has to be flown in. Still get amazing quality and superb services. You better off bringing your own food for $150 and eat like a king stay in the cabin.…
Beautiful sub-alpine and alpine hiking with spectacular 360 degree views. Majestic location. The rooms comes with breakfast, lunch and dinner, but if you're an early morning hiker the lodge offers fixings to make sandwiches for your trek. If canoeing is to your liking, the lodge provides canoes and great fishing tips.
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