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Holiday Inn Express & Suites Surrey

Traveler (29)
Room & Suite (20)
Dining (4)
Certificate of Excellence

About

#3 of 18 hotels in Surrey
Location
Cleanliness
Service
Value
Certificate of Excellence
The Smart Choice among Vancouver Area Hotels! Welcome to the Holiday Inn Express & Suites Surrey. Located just outside of Canada's third-largest city, guests of our cozy hotel experience big city convenience with rural hospitality. Combining the best of the business and leisure worlds, our hotel in Surrey stands out from the crowd of other British Columbia hotels. Business travelers appreciate our convenient on-site meeting facilities, perfect for a corporate briefing, training seminar or board meeting. Even more convenient is our Surrey hotel's unbeatable location near local business and corporations, with easy access to the Trans Canada Highway and big businesses in nearby Vancouver. Guests in town on vacation find our location among the best of British Columbia hotels. Because we are located just east of Vancouver, our hotel's guests can enjoy the attractions and shopping downtown without forsaking the charming rural pleasures located further inland. Surrey's numerous recreational parks and outdoor activities are a sign of what lies just minutes away after escaping the city. Stay Smart at the Holiday Inn Express Hotel & Suites Surrey, and you can relax in elegant rooms with stylish decor and modern amenities, including free high-speed, wireless Internet access and a mini fridge and microwave in all rooms. Impressive among Vancouver hotels, our amenities include an indoor pool, hot tub, sauna and Fitness Ctr. And enjoy a free breakfast with a view of woodlands and wildlife.
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Property amenities
Pool
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Breakfast included
Banquet Room
Breakfast Available
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Golf course
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Public Wifi
Sauna
Self-Serve Laundry
Wheelchair access
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Room features
Air conditioning
Microwave
Refrigerator in room
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Family
Hotel links
Visit hotel website
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Hotel deals

Location

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267Reviews
0Q+A
57Room tips
Traveler rating
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Popular mentions
Had only a brief stay. Seems to be okay hotel option. Nice clean room, decent hotel facilities but didn't have a chance to use. Had only a minor room upgrade for Spire member so that was a bit disappointing.
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We stayed at the Holiday Inn Express and Suites during our recent stay in Surrey. Our room was spacious, with cable TV, microwave, refrigerator, ironing board and flat iron which we found very useful. There room came with buffet breakfast everyday. The food was good though a
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Response from Cheryl_N_GM, General Manager at Holiday Inn Express & Suites Surrey
Responded Mar 20, 2019
We would definitely love to welcome you back! What a wonderful review, thank you very much for posting your positive experience. We look forward to seeing you again on your next family visit.
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Thank you for making me feel comfortable and looking after a customers needs. I was lucky to have not only great staff but great people here. Surrey is a great City and very well represented here. Clean, comfortable and friendly.
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Response from Cheryl_N_GM, General Manager at Holiday Inn Express & Suites Surrey
Responded Mar 12, 2019
Thank you for the great review! We're very happy to learn you enjoyed your stay with us. Surrey IS a great city with lots to offer any traveler to the Lower Mainland, we hope you come and see us again the next time you visit this area.
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All I can say is wow. What a painful experience checking into a prepaid room at the Holiday Inn express Surrey. Had two employees taking a course in Vancouver. I had prepaid the room through Expedia when my two guys got to the hotel they were basically told sorry they could
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Response from Cheryl_N_GM, General Manager at Holiday Inn Express & Suites Surrey
Responded Mar 4, 2019
Thank you for sharing your experience and allowing us to address your concerns that may ultimately save future guests from the same frustrations. As expressed in our email to you, we are very sorry that the check in process for your employees did not go as smoothly as expected and that you were inconvenienced. It is extremely frustrating that due to the pervasiveness of credit card fraud these authorization forms are necessary in order to use a third party's credit card and we understand what a hassle this creates for all concerned. To be clear, there was no dispute with the payment as that was made directly with Expedia, but rather a credit card is needed upon check in for incidentals/security deposit and if the guest(s) are unable to present one of their own a third party credit card authorisation form is required to use another's card for this purpose. These steps are taken to protect the card holder and the hotel and in the absence of a credit card holder being able to present their own card upon arrival with identification these steps are sadly necessary. I do hope you respond to the email that was sent to you and that we may fully resolve your concerns. Thank you again for sharing your experience and we are very sorry for the inconvenience.
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Stayed here for 3 nights and was pleasantly surprised. Staff is very friendly, courteous and efficient. Strict rules on noise levels and use of cannabis. The rooms are maybe not the most modern, but everything was in working order and very clean. Beds (mattress, pillows, duvet,
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Response from Cheryl_N_GM, General Manager at Holiday Inn Express & Suites Surrey
Responded Feb 6, 2019
Great review, thank you very much for taking the time to share your positive experience! The team works very hard to maintain a high standard of both service and comfort for our guests and it is wonderful to read that all efforts were appreciated. We will be renovating the hotel starting end of March of this year so soon you will notice the rooms will be completely updated and modern, we look forward to offering our guests the refreshed rooms while maintaining the level of service they have come to expect. We would love to welcome you back the next time you are in our area!
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PRICE RANGE
$121 - $214 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express & suites surrey hotel surreyholiday inn express and suites surreyholiday inn express surreyholiday inn surrey
LOCATION
CanadaBritish ColumbiaSurreyGuildford
NUMBER OF ROOMS
85
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