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Holiday Inn Express & Suites Surrey

#7 of 18 Hotels in Surrey
Certificate of Excellence
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214 Reviews from our TripAdvisor Community

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Showing 210: English reviews
Waterdown, Canada
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

stayed here in August of 2016. Very nice hotel and friendly staff. Hotel has self laundry available. Hotel is very clean and situated right next to the highway. Hotel has a pool and a hot tub. Room was very clean and large. Reasonably priced.

Helpful?
Thank Rjfaas
San Ramon, California
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Had a nice stay here. Housekeeping was excellent. Free Breakfast every morning. Gives a nice start to the day. Internet on the other hand can be spotty. Staff was nice and helpful. Coffee maker in the room could be updated. Some good restaurants in the neighborhood. Would return.

Helpful?
Thank Radha A
Cheryl_N_GM, General Manager at Holiday Inn Express & Suites Surrey, responded to this review

Thank you very much for taking the time to share your experience. I smiled when I read the suggestion of updating the coffee maker as we are about to install Keurig single cup servers in all rooms with premium pods to start your day. Hopefully they'll be installed before your next stay. Thank you again for your kind words and... More 

Merritt, British Columbia, Canada
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed July 21, 2016

After a long day of travel this hotel was a blessing! It is located close enough to the Guildford mall, movie theatre and many restaurants, and is easy to get to just off the highway. Upon arriving at the hotel I was welcomed by the very friendly front desk staff, and was checked into my room within a couple of... More 

Helpful?
Thank Bonnie642
Cheryl_N_GM, General Manager at Holiday Inn Express & Suites Surrey, responded to this review

There is no better feeling than what a review like this gives all of our team! A sincere thank you for taking the time to post your thoughts, it is appreciated more than I can express. We look forward to welcoming you back soon! More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 17, 2016

Comfortable stay with good breakfast and friendly, patient staff (we witnessed some greedy and difficult customers). The room was laid out nicely with comfortable beds. Wifi worked fine for our needs. Our friends were upgraded to a suite because of room shortage. Would stay again.

Helpful?
Thank John M
Sault Ste. Marie, Canada
Level Contributor
81 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed July 10, 2016

We came to this hotel for 10 days in order to join the throngs looking for homes in the Vancouver/Surrey area as work means we are relocating to BC. We had a great time and the hotel met our needs and despite the road work outside our bedroom window during some of those nights, we still had a good stay... More 

Helpful?
Thank Liz S
London, United Kingdom
Level Contributor
256 reviews
115 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
4 of 5 stars Reviewed July 5, 2016

We wanted a hotel near enough to Vancouver without the disadvantages of city centre (cost, parking, etc), and this one was far fewer points than any of the others in the IHG chain. Usually this means there is a downfall to the hotel, but we were pleasantly surprised. We had an exec room at the back, larger than average with... More 

Helpful?
Thank IMUK
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 5, 2016

They oversold the flight, then they lied about it. our family of four got a king bed and no hide-a-bed as promised. Then they claimed in the face of tangible proof that it wasn't their fault and blank-stared us when we asked what they would do about it. our rate billed was $30 higher than the reservation - thanks VISA... More 

Helpful?
Thank Steve S
Cheryl_N_GM, General Manager at Holiday Inn Express & Suites Surrey, responded to this review

Thank you for your review and I hope you don't mind if I do my best within this reply to address your concerns. I believe you meant to type that the hotel was oversold, however it is our policy to never oversell despite it being common practice in the hotel industry, and this has not occurred at any point all... More 

Victoria, Canada
Level Contributor
115 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
3 of 5 stars Reviewed June 10, 2016

The hotel is located just off the highway and there is easy access. There is little traffic noise. Check in and check out worked well. The Wifi worked okay. The room was clean and had all the amenities. The breakfast had a good variety and was better then other major hotel chains. We didn't use the pool. Parking was good... More 

Helpful?
Thank Dennis07
Cheryl_N_GM, General Manager at Holiday Inn Express & Suites Surrey, responded to this review

Thank you for sharing your experience. We're delighted you enjoyed the free breakfast, WIFI, and that our amenities fitted your needs well! I am concerned about the elevator comment as we have had no issues and Otis regularly maintains them to ensure smooth and proper operation - in my 6 years at this property no one has ever been "stuck"... More 

Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed May 26, 2016 via mobile

Where to begin? The gym: - go to check out the gym after I check-in. It is extremely warm. Go to the desk and see about making it cooler. They will see. Check back to have Samidha tell me the temp is 69 F. Not possible. Yup, it's 69 she says. Went and bought a thermometer, was 78 F /... More 

Helpful?
1 Thank AMS5025
Cheryl_N_GM, General Manager at Holiday Inn Express & Suites Surrey, responded to this review

It can't be expressed enough how much it is appreciated that you have provided an opportunity to respond to the issues you eloquently express through your review. First and foremost, it is very disappointing to read that you did not have a successful stay and we are saddened to read the level of your disappointment. The disappointment is enhanced when... More 

Level Contributor
5 reviews
4 of 5 stars Reviewed May 26, 2016 via mobile

Spent 4 nights. Quiet place to spend after long busy day. Room was clean and provided with all we needed. Good variety of food for breakfast. Staff helpful. Enjoyed our stay. Good distance to Vancouver. No restaurant, but have places to eat just arround the corner Earls ect.

Helpful?
Thank D S
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Smart Choice among Vancouver Area Hotels! Welcome to the Holiday Inn Express & Suites Surrey. Located just outside of Canada's third-largest city, guests of our cozy hotel experience big city convenience with rural hospitality. Combining the best of the business and leisure worlds, our hotel in Surrey stands out from the crowd of other British Columbia hotels. Business travelers appreciate our convenient on-site meeting facilities, perfect for a corporate briefing, training seminar or board meeting. Even more convenient is our Surrey hotel's unbeatable location near local business and corporations, with easy access to the Trans Canada Highway and big businesses in nearby Vancouver. Guests in town on vacation find our location among the best of British Columbia hotels. Because we are located just east of Vancouver, our hotel's guests can enjoy the attractions and shopping downtown without forsaking the charming rural pleasures located further inland. Surrey's numerous recreational parks and outdoor activities are a sign of what lies just minutes away after escaping the city. Stay Smart at the Holiday Inn Express Hotel & Suites Surrey, and you can relax in elegant rooms with stylish decor and modern amenities, including free high-speed, wireless Internet access and a mini fridge and microwave in all rooms. Impressive among Vancouver hotels, our amenities include an indoor pool, hot tub, sauna and Fitness Ctr. And enjoy a free breakfast with a view of woodlands and wildlife. ... more   less 

Additional Information about Holiday Inn Express & Suites Surrey

Address: 15808 | 104th Ave, Surrey, British Columbia V4N 5L2, Canada
Location: Canada > British Columbia > Surrey > Guildford
Price Range: $103 - $177 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Surrey 2.5*
Number of rooms: 85
Reservation Options:
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Also Known As:
Holiday Inn Express And Suites Surrey
Holiday Inn Express & Suites Surrey Hotel Surrey
Holiday Inn Express Surrey
Holiday Inn Surrey
Hotel Style:
#3 Family Hotel in Surrey
#4 Romantic Hotel in Surrey
#6 Business Hotel in Surrey
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