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Pacific Inn Resort and Conference Centre

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Pacific Inn Resort and Conference Centre
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327 Reviews from our TripAdvisor Community

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There are newer reviews for Pacific Inn Resort and Conference Centre
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Showing 325: English reviews
Nanoose Bay, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

No fridge on room, chair at desk tipped over ......the air conditioning did not work propely . The carpets are filthy throughout. what a disasterous choice.,glad to leave. Cannot believe they call this a Best Western.

Helpful?
Thank EVLambert
Whitehorse, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed August 22, 2016 via mobile

Building is aged and carpeting is stained. Rooms are adequate but also quite outdated. I am sure it Would have been nice back in the day, but unfortunately those days are long gone. If we did not get for a cheap price on Hotwire I would have been really upset.

Helpful?
1 Thank Nic2013-13
PIGuestRelations, Manager at Pacific Inn Resort and Conference Centre, responded to this review

Thank you for your feedback, I am sorry to hear that you found the rooms just adequate, all rooms have new furniture, headboards, 42 inch plasma TV’s, the bathrooms all now have new granite counter tops and fixtures. The new carpet and drapes were scheduled to go in last spring, but availability caused delay and had to be postponed to... More 

London, Canada
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed August 20, 2016

Although the place is somewhat outdated it still has it's charm, our room was clean and the beds were some of the more comfortable I've slept in. The pool area is definitely part of the inn's charm with the only issue being that it closed at 9:00 (early compared to other facilities but it may be due to the on... More 

Helpful?
Thank ike_fyre_13
PIGuestRelations, Manager at Pacific Inn Resort and Conference Centre, responded to this review

On behalf of Pacific Inn Resort I would like to personally thank you for your time in reviewing our hotel. I am pleased to find you had an enjoyable stay with us. Hope to see you again. More 

Surrey, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed August 19, 2016 via mobile

VERY noisey in atrium rooms. Big gaps under doors doesn't help! Furniture and fixings outdated and some in serious need of repair. Same room booked as another couple and I had bar fridge but they did not. They had balcony chairs, I did not.....inconsistent?? For the price, i expected a but more. I won't be returning.

Helpful?
Thank KimVL
PIGuestRelations, Manager at Pacific Inn Resort and Conference Centre, responded to this review

Thank you for your feedback, I am sorry to hear that you found the room outdated, all rooms have new furniture, headboards, 42 inch plasma TV’s, the bathrooms all now have new granite countertops and fixtures. I am sorry to hear that you did not have a fridge on checkin and I wish you had said something a replacement would... More 

Travelers are raving about these Surrey hotels

Vancouver, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed August 16, 2016

Stayed at the Inn with a large group following a wedding. Several of the rooms were double booked, including a hospitality suite that was planned for the wedding after party. Everyone was also overcharged after being promised a group rate. It's not really the fact that the hotel made a mistake, that happens, but management refused to even apologise and... More 

Helpful?
1 Thank ccdacre
PIGuestRelations, Manager at Pacific Inn Resort and Conference Centre, responded to this review

Thank you for your feedback -- The rooms were not double booked but made for the wrong dates,, but more importantly we took care of all your guests even though we were sold out -- All your rooms were given the group discount and not over charged -- we also gave the party two suites and each of these rooms... More 

Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 14, 2016

This was the most poorly managed hotel I have ever experienced. They forgot multiple booked rooms and did not charge the discount block rate they promised. They were beyond unhelpful with correcting their mistakes (of which there were many) and wholly unapologetic. I will absolutely never go here again. I will never recommend it to a friend. It was the... More 

Helpful?
1 Thank TeaganF17
Renton, Washington
Level Contributor
4 reviews
3 hotel reviews
1 of 5 stars Reviewed August 14, 2016

I should have followed previous reviews, and checked out the room before I agreed to stay. Our room was not what I would consider updated or remodeled. Yes, it had a nice TV, headboard was updated, and a nice duvet cover. However, did you forget to look at the carpet? Stains galore, the wall sockets were exposed. Enough about the... More 

Helpful?
Thank SeattleTravelers1
PIGuestRelations, Manager at Pacific Inn Resort and Conference Centre, responded to this review

Thank you for your feedback, I am sorry that the new carpet was not able to be installed before the summer season. AS you saw all the furniture and TV’ s are new. I have made some adjustments to the cleaning schedule, it has always been a concern that if they start to early that they will disturb some guests.... More 

Richmond, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed August 10, 2016

Outside looks completely outdated and the inside is no different. The first room I had was musty, humid, and so outdated. Eventually I requested to be moved to another room. The lobby itself and the rooms facing the pool/courtyard were all humid. It was like being in a sauna. The AC didn't even work. Under normal circumstances I would have... More 

Helpful?
Thank Allison D
PIGuestRelations, Manager at Pacific Inn Resort and Conference Centre, responded to this review

Thank you for your feedback, I am sorry to hear that you found the room outdated, The rooms have new high quality duvets – all rooms have new furniture, headboards, 42 inch plasma TV’s, the bathrooms all now have new granite countertops and fixtures. We are sold out most weekends and it can be difficult to meet all requests for... More 

Level Contributor
3 reviews
1 of 5 stars Reviewed August 8, 2016

This place is in desperate need of updating and maintenance. I'd advise everyone wanting a decent place to stay to choose anywhere else. The air conditioning was terrible, the shower didn't work, the carpets were dirty!

Helpful?
Thank Cheryl P
PIGuestRelations, Manager at Pacific Inn Resort and Conference Centre, responded to this review

Thank you for your feedback, I am sorry to hear that you found the room outdated, all rooms have new furniture, headboards, 42 inch plasma TV’s, the bathrooms all now have new granite countertops and fixtures. More 

High River, Canada
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed August 6, 2016 via mobile

When you first drive up and see the outside and Exeter the lobby and see the pool you almost think you're at a quaint Mexican resort.... Then there's the hallways and the rooms. Extremely rundown, dirty, worn out and dated. It was an affordable one night stopover and the kids really enjoyed the pool so for that I'd recommend it.... More 

Helpful?
Thank 173Jack173
PIGuestRelations, Manager at Pacific Inn Resort and Conference Centre, responded to this review

On behalf of Pacific Inn Resort I would like to personally thank you for your time in reviewing our hotel. I am pleased to find you had an enjoyable stay with your significant other. The hotel opened in 1992 and please keep in mind it was very intentional for the character of the hotel to appear "old" or antiquated. Again,... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Hot Tub
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Experience the Tropics at the Pacific Inn Resort and Conference Center in White Rock, British Columbia. A tropical world awaits you within our glassed roofed atrium. A tour of the courtyard reveals a Central American theme accented with folk art from Mexico. Amidst the tropical setting, guests may enjoy a free form swimming pool fed by gentle waterfalls, a hot tub, sauna and fitness center health club. This self-contained oasis features full dining and leisure facilities. Enjoy the lively atmosphere of The Pantry, relax with a gentle surrounding of Rockwell's Lounge and for an unforgettable evening of fine dining, join us in Rockwell's Restaurant. Within close proximity to the Pacific Inn, our guests can enjoy the beautiful beaches of White Rock, stroll the pier and take in a round of golf. Whether you are on business or pleasure, the Pacific Inn Resort and Conference Center offers a warm friendly haven. See you soon. ... more   less 

Additional Information about Pacific Inn Resort and Conference Centre

Address: 1160 King George Blvd, Surrey, British Columbia V4A 4Z2, Canada
Location: Canada > British Columbia > Surrey
Price Range: $81 - $118 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Pacific Inn Resort and Conference Centre 2.5*
Number of rooms: 150
Reservation Options:
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Also Known As:
Pacific Inn Resort And Conference Centre Hotel Surrey
Aston Pacific Hotel
Aston White Rock
White Rock Aston
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