The hotel is an old colonial building with much charm. The renovation and restoration have turned it into a beautiful boutique hotel. The staff were very attentive and helpful. The rooms a very nice and the beds are comfortable. The service and food were also very good and the drinks were cheap and good.
Stayed here for just 1 night on a overnight excursion whilst in guardalavaca it was a beautiful hotel food was amazing. Lovely big room with giant flat screen and walk in shower. The beds were so comfortable wished we had been here for the full holiday!!!
We had a fantastic time in Iberostar Heritage Gibara, also known as Ordoño. Great location. Wonderful attention. And the food was amazing. The cheff would always come out to the dining room to ask the guests about the menu and ask for suggestions. They were not necessary, because he would always surprise us. The waiters were friendly and very attentive, always trying to make ourselves feel at home. We were very busy during the Gibara film festival, but always found a nice space to rest. All the services were great. Thank you guys. We will definitely come back.
This review is about the Arsenita, not the Ordono, although the two are mixed on this website. Both are Iberostar hotels in Gibara but four blocks apart BTW, have also stayed at Ordono which is also good but we prefer Ansenita. I chose the Arsenita for a special two night getaway for my wife's birthday because I knew of the great service as we have stayed there many times before. The staff pulled out all the stops since it was a special occasion. Complimentary bottle of champagne, bowl of fresh fruit, meals served out on our private balcony overlooking the park, and those continuous smiles and happy words. I pull a bottle of champagne out of the refrigerator and they immediately return with a champagne bucket full of ice and two champagne glasses, all without having to ask. Staff knows my wife is Cuban but immediately figure out she also speaks good English. And, I am from the US but my Spanish is not so good. So they always communicate with her in Spanish, me in English, and both of us in English so I can understand better about anything that relates to both of us. While the building is like a century old, every room has been totally remodeled a few years ago. So everything in the room is modern. And, everything works perfectly, something not to be assumed in Cuba.…
We stayed in Hotel Arsenita, the sister hotel to the Ordono. Just be aware which hotel you have booked when you book with Iberostar. Both hotels seemed very similar in style etc. The Ordona is in a side street while the Arsenita overlooks the central square and church. We had a nice room with balcony overlooking the plaza. We were there out of season and the hotel and town were very quiet with many bars and restaurants shut. Just around the corner is the excellent paladar restaurant 'Perla del Norte'.