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Jewel Dunn's River Beach Resort & Spa, Ocho Rios,Curio Collection by Hilton

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1 room 2 adults 0 children
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5,315 Reviews from our TripAdvisor Community

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There are newer reviews for Jewel Dunn's River Beach Resort & Spa, Ocho Rios,Curio Collection by Hilton
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Showing 5,286: English reviews
Gloucester, United Kingdom
Reviewed October 27, 2014

It's not to say that we didn't have a good holiday but as this is a forum for a personal report of an hotel, I'm going to report! The hotel had in parts seen better days, particularly in the Diamond level rooms. Shabby really is the best word to describe them, scuffs on walls and floors, bad grouting in the...

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Helpful?
4Thank Rupert_GG
Janice J, Asst. Guest Services Manager at Jewel Dunn's River Beach Resort & Spa, Ocho Rios,Curio Collection by Hilton, responded to this review

Dear Guest, Thank you for staying with us and for sharing your experience. I am sorry to hear that your experience was not what was expected. At the Jewel we cater to a wide demographic, hence our decision for having all the games happening at one pool, the other pool is considered the "quite side" this is so because you...

Reviewed October 27, 2014

I just got back from a 4 night stay at the Jewel. First off I want to say that I chose this resort based on the great reviews it had and how nice the staff were according to those same reviews. Well my biggest issue was the service we got from the staff. My plan was to upgrade to a...

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Helpful?
5Thank MzJanz
Janice J, Asst. Guest Services Manager at Jewel Dunn's River Beach Resort & Spa, Ocho Rios,Curio Collection by Hilton, responded to this review

Dear Guest, Thank you for spending your vacation with us. I am sorry to hear that your expectations were not met. Upgrades are really based on availability and as you mention it was not available while you were with us. I can assure you that what was mentioned regarding the service is not the norm and we will be investigating...

Reviewed October 26, 2014

This was our 3rd trip to the Jewel, and it was the best ever! We were married at The Jewel in 2011, and this was our first time back. Everything was perfect. The restaurants were just as good as we remembered, and the Risotto cheesecake at Moonstone was the best we have had anywhere! The resort staff is always friendly...

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Helpful?
1Thank Linda J
Janice J, Asst. Guest Services Manager at Jewel Dunn's River Beach Resort & Spa, Ocho Rios,Curio Collection by Hilton, responded to this review

Dear Guest, Thank you for staying with us and for sharing your experience. I am delighted to hear that after so many years we are still able to meet and exceeded your expectations. We certainly miss you and hope you return home soon. Regards,

Birmingham, Alabama
Reviewed October 26, 2014

Let me start by saying that we didn’t actually have a bad time. We had fun. It just could have been so much better. My underlying and fundamental issue with the resort is that the management seems to lack a vision of what they want the resort to be. Consequently they try to appeal to all demographics and fail to...

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Helpful?
5Thank Daisy_ZB
Janice J, Asst. Guest Services Manager at Jewel Dunn's River Beach Resort & Spa, Ocho Rios,Curio Collection by Hilton, responded to this review

Dear Guest, Thank you for spending your vacation with us and for taking time to share this very detailed review. i am happy to hear that you had fun whilst with us. Thank you for your recommendations, these assists us in identifying our strengths and weakness; enabling us ti improve the product we offer. Thanks again and all the best...

Ontario, Canada
Reviewed October 25, 2014

We enjoyed our trip here. We travelled as 2 couples. The unfortunate part was the lack of free wi-fi for a property at this price point. Make wi-fi included in the cost and charge a little more. We stayed in the Emerald Lanai which I would highly recommend. Perhaps not the best views or fanciest rooms but a great cebtral...

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2Thank HeartMexico
Janice J, Asst. Guest Services Manager at Jewel Dunn's River Beach Resort & Spa, Ocho Rios,Curio Collection by Hilton, responded to this review

Dear Guest, Thank you for staying at The Jewel Dunn's River Beach Resort & Spa and for sharing your experience. We are constantly improving the product we offer hence you would be happy to know that we have upgraded our offerings since your last visit in 2013; WIFI is now apart of your all inclusive package and is available throughout...

Welwyn, United Kingdom
Reviewed October 25, 2014

The Jewels company have about 4 hotels in Jamaica, and the Dunns River hotel is excellent. Customer service is second to none and nothing is a problem. The Sapphire rooms are superb and you can have a sea view or mountain view - we had the mountain view and its a beautiful view ! Room service was very good and...

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Helpful?
1Thank Dean W
Janice J, Asst. Guest Services Manager at Jewel Dunn's River Beach Resort & Spa, Ocho Rios,Curio Collection by Hilton, responded to this review

Dear Guest, Thank you for staying with us and for sharing your experience. I am elated to hear that you had a great time and all your expectations were met. We look forward to welcoming you "home" in the near future. Regards,

NY
Reviewed October 25, 2014

We just came back from the wedding of my son, we had 58 rooms at the jewel. They were so accomodating, every worker smiled and greeted us, service was wonderful. Property beautiful and not too big, easy to navigate.

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Thank sunni'sgirl
Janice J, Asst. Guest Services Manager at Jewel Dunn's River Beach Resort & Spa, Ocho Rios,Curio Collection by Hilton, responded to this review

Dear Guest, Thank you for making your vacation destination The Jewel Dunn's River. I am elated to hear that you had a great time while celebrating with your son and the ret of the family for this momentous occasion. We hope to see you soon... Regards,

Rhode Island
Reviewed October 23, 2014

We stayed at this hotel at the end of September. Our first impression was how small the resort was. That was the smallest hotel we've ever stayed at. We stayed in an ocean view diamond room. We did not have the one with the French doors, but it was nicely appointed. It did confuse me why this is an all...

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3Thank Elyssa G
Janice J, Asst. Guest Services Manager at Jewel Dunn's River Beach Resort & Spa, Ocho Rios,Curio Collection by Hilton, responded to this review

Dear Guest, Thank you for making The Jewel Dunn's River your vacation destination. The offerings are based on the category of room you are booked in, beers are not offered in your mini bar unless you are booked in a Concierge or butler room. However if you require to have these stocked you may have same at a minimal charge....

Toronto
Reviewed October 23, 2014

I have been to Jamaica before. This resort is quite lovely. It is small but I never found it very busy. The only time I thought it was busy was on the weekend when Jamaicans came on the resort. Its my understanding that they pay an entry fee and come on the resort for the day and use their services...

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Helpful?
2Thank NikiZToronto
Janice J, Asst. Guest Services Manager at Jewel Dunn's River Beach Resort & Spa, Ocho Rios,Curio Collection by Hilton, responded to this review

Dear Guest, Thank you for staying with us and for sharing your experience. I am delighted to hear that you had a great time at the Resort an all your expectations were met. We look forward to the pleasure of welcoming you back. Regards,

Cayman Islands
Reviewed October 22, 2014

First, I had the one-bedroom ocean view butler suite. And I saw the butler once. Upon check in the services of unpacking etc was not offered to us. The website said our room came with the premium package liquor and when I asked to exchange the Johnny Walker RED for a JW Black, he asked me which 2 bottles I...

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Helpful?
1Thank joparke
Janice J, Asst. Guest Services Manager at Jewel Dunn's River Beach Resort & Spa, Ocho Rios,Curio Collection by Hilton, responded to this review

Dear Guest, Thank you for choosing The Jewel Dunn's River as your vacation destination. i am sorry to hear that your expectations were not met, i must assure you that this in not the norm and we will investigate to see what might have happened to cause what you noted regarding the lack of service. i am however happy to...

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Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Free Internet
  • Spa
  • Free Parking
  • Breakfast included
GreenLeadersBronze level
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Introducing The Jewel Dunn’s River, a new Jamaican beach resort located mere moments from one of Jamaica’s top attractions – spectacular Dunn’s River Falls. The Caribbean’s most romantic, adults-only Jamaican resort is the perfect spot for couples, honeymooners and idyllic weddings. Plus, our all-inclusive resort features the unique ‘Jewel Only’ exclusives you can only discover here. Imagine watching a movie from the comfort of a pool raft and dining by candlelight on a pristine beach – that’s just the beginning. Now visualize your first breath in the morning being filled with fresh ocean air from your room’s private balcony. Picture yourself sipping handmade rum punch served by a pool concierge. Anything is possible at The Jewel. ... more   less 

Additional Information about Jewel Dunn's River Beach Resort & Spa, Ocho Rios,Curio Collection by Hilton

Address: Mammee Bay, Jamaica
Location: Caribbean > Jamaica > Saint Ann Parish > Mammee Bay
Price Range: $226 - $488 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Jewel Dunn's River Beach Resort & Spa, Ocho Rios,Curio Collection by Hilton 4*
Number of rooms: 250
Reservation Options:
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Also Known As:
The Jewel Dunn`s River Beach Hotel Ocho Rios
The Jewel Dunn`s River Beach Resort And Spa
Jewel Dunn's River Beach Resort & Spa, Ocho Rios,Curio Collection By Hilton Jamaica/Mammee Bay
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Questions & Answers

Here's what travelers have asked, with answers from Jewel Dunn's River Beach Resort & Spa, Ocho Rios,Curio Collection by Hilton staff and other travelers.
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Questions? Get answers from Jewel Dunn's River Beach Resort & Spa, Ocho Rios,Curio Collection by Hilton staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“No bad rooms. Depends on preference.”
Made_in_Canada_1971, yesterday | Read review
“2419 for Ocean View”
josiem21, 2 days ago | Read review
“Upgrade to have a balcony view of the ocean or ocean facing first level. The waves crashing on the rocks.... lullaby.”
I3006FYcarolh, 4 days ago | Read review
“Get the Ocean View, and request for a room above the 3rd floor to be above the shade trees”
VernonR187, 1 week ago | Read review
“Stay away from ocean view rooms if you like to turn in early at night. Music is very loud during parties.”
Speechee090, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question