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Amherst Wandlyn Inn

Lowest prices for your stay
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Guests1 room, 2 adults, 0 children
Traveler (21)
Dining (4)
Room & Suite (4)

About

#5 of 5 hotels in Amherst
Location
Cleanliness
Service
Value
A 2.5 Star Hotel and Convention Center, conveniently located near the New Brunswick/Nova Scotia Border.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Golf course
Pets Allowed ( Dog / Pet Friendly )
Conference facilities
Banquet room
Non-smoking hotel
Free internet
Wifi
Internet
Vending machine
Meeting rooms
Fax / photocopying
Self-serve laundry
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Room features
Bridal suite
Non-smoking rooms
Suites
Family rooms
Air conditioning
Housekeeping
Flatscreen TV
Good to know
HOTEL CLASS
Languages Spoken
English, Korean
123Reviews
2Q+A
27Room tips
Traveler rating
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Popular mentions
Only because I couldn't give this place a 0 out of 5 rating... Starting with the reservation process it was a s#!t show.. Booked a room, then my party got larger so I called for a larger room. Talked to a person who accepted my request but couldn't provide me with any confirmation # or anything in writing. On arrival, I was given a room smaller than I originally requested, and definitely not what I had called and booked the second time. The room was in very sad shape and I took one step inside then promptly returned to the front desk to fix the issue. You would have thought I asked for their first child.. Painful process to get a different room that would fit all of us, but they finally provided a room. At least we had enough sleeping space now, but the room was disgusting. The bath tub was 1970's brown porcelain with a massive blue stain that would not wash away. The toilet was stained all different shades. The bedding looked to have not been washed in several years. The decor was also right out of the 1970's. The second floor hallway wasn't level, and from the landing on the top of the stairwell you can look at the ceiling line and see how off-level it is.. we had a good laugh about that one.. Enough about the room.. The owner (male) was possibly one of the most disrespectful and uncaring people I've ever met.. He treated my group like we should be grateful to him for letting us stay there.. He's lucky that he didn't end up in jail for putting his hands on a n 11 year old child.. Grabbed him by the throat and shoved him into a wall.. He was also quick to use profane language to anyone smaller than him. Expected that all children will be in bed by 8pm when there was 2 hockey teams staying here.. completely unrealistic. Pool was being "renovated" so was unavailable. Wanted us to pay to use a large room to feed the kids together for one meal, which wasn't heated and likely wouldn't safely pass any fire or health and safety inspection. Never again will I step foot in this place.. I'll drive to Moncton if I need to.. The only thing that should be done to fix this place is to remove the ownership and tear the decrepit building down.
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+1
I have stayed in a lot of hotels and I have never seen anything quite like this or been treated so badly. This was not our first choice for a hotel but we were away for a hockey tournament and there were no hotels available. It started off when we walked in our room and the heat was set to 10 degrees Celsius, it was freezing in there! The decor was dated (1980’s style) and needed to be replaced. The mattresses and no springs, were double and worn out and as you can see from my photos there were stains on them. The linens (and I use that term loosely) were a disgrace as I have camp blankets in better shape than this. There were holes in the blankets and the comforter looked so dirty and old we took that off. The wallpaper was peeling and the wall hangings were faded. The first night the smoke detector wouldn’t stop beeping and we couldn’t sleep so we unhooked it. I didn’t like not having a smoke detector, but when I took it down it had expired in 2007, so it probably wasn’t much good anyways. We didn’t have a working tv for the first 24 hours, the water was luke warm in the shower. Sometimes you can over look some of these concerns if you are treated well. Our kids and parents from the hockey team were treated terribly. The manager pinned one of our children up against the wall and threatened him and the next night the same manager swore at our children. They asked us to have the children in their rooms by 8pm which is unreasonable when they are 12 and 13 years old. My opinion is this hotel needs to be closed or a complete renovation. There definitely needs to be new management, this couple running the hotel have zero people skills and no patience with children. And if there had been good customer service the jar on the front desk would be funny, but we didn’t see the humor in it. I would never stay here again, I would drive the extra distance to stay in Moncton. We couldn’t cancel when we saw the rooms because their policy is you have to cancel 9 days prior to your visit to get your money back. They hold half of your payment if you cancel in those 9 days.
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Was there for a hockey tournament. All parents rooms were located together at the end of the hall and we were all outside chatting and socializing. At about 9pm the owner walked by and was quite irate and instructed us to close our doors and get out of the hallway. We were just talking...nothing more. The kids were all hanging out and going around the hotel (as kids do) and he starting shouting at them and used the F_bomb with them (11 year olds). I have been staying at this Wandlyn for decades as it was always one of our favorite hotels. However, they now have new owners and it is not the same place. Temperature in the eating area must have been 10 degrees....very cold. Overall very disappointing. I must have stayed at this hotel 20-30 times over the years but will not be returning. Nor will our hockey team, or baseball team or any team be staying at this hotel again.
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Not sure how or why some businesses remain open. The rooms are dated . The grounds are dark. At the desk the attendant barely spoke English and couldn't find my reservation. Never again. I'll keep driving
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Called to cancel my reservation well beyond the 48 hour notice policy and well within my rights to do so. I was verbally abused, yelled at and questioned as to my reasons for cancelling. The man on the phone refused to take my name or cancel my appointment and hung up on me. When I called back he once again refused to speak to me and hung up a second time !!! Glad I made the decision to not spend my money at this hotel! Terrible customer service.
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PRICE RANGE
$107 - $127 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
wandlyn inn amherst hotel amherst, wandlyn hotel amherst
LOCATION
CanadaNova ScotiaAmherst
NUMBER OF ROOMS
84
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