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Emerald Lake Lodge

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Emerald Lake Lodge
Emerald Lake Lodge
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1,327 Reviews from our TripAdvisor Community

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Showing 1,250: English reviews
Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed 2 days ago NEW via mobile

The location of the hotel was indeed exceptional (with it being right on the lake) but unfortunately that's where the praise ends. The hotel staff were distracted and at often times unwilling to help. The room was poorly equipped with only a few charger outlets, NO AIR CONDITIONING, and NO WIFI. Understand that this is a LODGE, not a HOTEL.... More 

Helpful?
Thank Kevin Z
Erlenbach
Level Contributor
12 reviews
6 hotel reviews
1 of 5 stars Reviewed 2 days ago NEW via mobile

This is definitely not worth the money they charge We booked two rooms at the same time. In every "cheaper" hotel on our route the rooms were next to each other, not here. We were quite a bit apart. Rooms are old and shabby, broken carpet, discoloured shower curtain. Breakfast buffet not well maintained cold plates, dirty dishes. Jam glasses... More 

Helpful?
Thank travellerErlenbach
Tyler C, Guest Relations Manager at Emerald Lake Lodge, responded to this review

Thank you very much for your review. I am sorry to hear about your experience at the lodge, for the disappointment with your rooms and that some of our services fell short of the high standard we strive for. I will ensure to pass your feedback along to assist us with training and moving forward. Should you wish to discuss... More 

San Diego, California
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

There aren't enough words to describe how beautiful it is here! We arrived when the lake was frozen over and was able to walk on top of the frozen lake and explore the area. Our room was very romantic with a fireplace. Bed is very firm (be warned) Things to note: - Do not park in the parking lot in... More 

Helpful?
Thank kris_herr
Tyler C, Guest Relations Manager at Emerald Lake Lodge, responded to this review

Thank you for your review. We are happy to hear that you enjoyed the beautiful surrounding of the lodge and were happy with your accommodations. We appreciate your feedback on the areas we can improve and will continue to strive to provide the best possible value to all of our guests. We hope to have the pleasure of welcoming you... More 

Victoria, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Amazing location but tired rooms in urgent need of updating. Did not represent value for money. Staff very friendly and competent. For the money spent we just expected a little more cleanliness and little more 21st century decor.

Review collected in partnership with this hotel

Helpful?
1 Thank Richard P
Tyler C, Guest Relations Manager at Emerald Lake Lodge, responded to this review

Thank you for your review. It is nice to hear you enjoyed the location of the lodge and received a warm welcome from the staff. I am sorry to hear that you did not feel you received a good value for what you paid and the disappointment with your room. I will pass this feedback along to assist us with... More 

London, United Kingdom
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 days ago NEW via mobile

Lovely looking lodge style decor with huge fireplace and stag-head with antlers, however the food and service is perfunctory and unfriendly and makes for a most unsatisfactory experience. This could and should be so much better, with just a bit of care and pride in what is a beautiful setting. Mean portion of luke-warm soup was served, and when I... More 

Helpful?
Thank Isabel B
Tyler C, Guest Relations Manager at Emerald Lake Lodge, responded to this review

Thank you for taking the time to review your stay. I am very sorry to hear about your experience dining with us and that some of our services fell short of the high standard we strive for. I will ensure to pass your feedback along to assist us moving forward and with training. Should you wish to discuss any aspect... More 

Los Angeles, California
Level Contributor
2 reviews
5 of 5 stars Reviewed 4 days ago NEW via mobile

The lake is so beautiful and peaceful. It's like heaven on earth. It is my faverite lake in BC compare to Lake Louis & Moraine Lake. The lodge is ok. The restaurants & food here are over average. But that's ok because we come here for the view.

Helpful?
Thank Tiffle
Tyler C, Guest Relations Manager at Emerald Lake Lodge, responded to this review

Thank you for your review. We are happy to hear you enjoyed the beautiful setting at the lodge but am sorry to hear about your disappointment with the lodge & food. Your feedback is appreciate as it will assist us moving forward as we continue to strive to provide the best possible value to all of our guests. We hope... More 

Calgary, Canada
Level Contributor
103 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 222 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We're just back from a wonderful 5 night stay at ELL. We've stayed there in the past but never for more than 2 nights at a time. The location is amazing,on the shores of stunning Emerald Lake. Cabins are rustic and I have to say the reason for not giving my review 5 stars is that they're showings signs of... More 

Helpful?
1 Thank sunlover57
Tyler C, Guest Relations Manager at Emerald Lake Lodge, responded to this review

Thank you for taking the time to review your stay. It is nice to hear that you enjoyed the beautiful location of the lodge and received a warm welcome from the staff! We appreciate your feedback on the areas we can improve as it will assist us moving forward. We hope to have the pleasure of welcoming you back in... More 

Phoenix, Arizona
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

We had dinner at Cilantro first night. Lacked necessary utensils in place settings. No salt and pepper unless requested. Breakfast day 2 waited 15+ minutes and after going and getting water for ourselves finally called a waiter (doubled as bellman most times) over and got coffee and finally ordered breakfast. Dinner that evening was a similar poor service experience.

Review collected in partnership with this hotel

Helpful?
2 Thank bobsully50
Tyler C, Guest Relations Manager at Emerald Lake Lodge, responded to this review

Thank you for your recent review and Happy Anniversary! We are very sorry to hear about your experience while dining with us and for the disappointment you experienced. I will ensure to pass your feedback along to assist us with training. Should you wish to discuss your stay any further, please do not hesitate to contact me at grm@crmr.com. Thank... More 

Hamilton, Canada
Level Contributor
99 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

We rented a Cabin in the campground called the Deux Cabin The is true "Glamping" as our cabin had Air conditioning a granite counter top kitchen with toaster, microwave, coffe-maker, queen bed for parents; bunk beds in separate room separated by pocket door, paneling throughout with well done bathroom with toilet, one piece combo tub and shower, sink, wood medicine... More 

Helpful?
Thank dcumpson
Long Beach, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This hotel with its quaint but well-appointed cabins was the highlight of our stay in the Caanadian Rockies. The location is stunning, and the staff were friendly and helpful. Rooms were quiet and comfortable, although a bit of a hike from the main lodge. Busy during the day, once the crowds around the lake had gone, it was nothing short... More 

Review collected in partnership with this hotel

Helpful?
2 Thank RRawlings
Tyler C, Guest Relations Manager at Emerald Lake Lodge, responded to this review

Thank you for taking the time to review your stay. I am happy to hear that you received a warm welcome from the staff and were happy with your stay. We hope to have the pleasure of welcoming you back in the future. More 

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Emerald One Queen Bedroom Suite (52)
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Emerald Open Studio Suite (51)
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Hot Tub (13)
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free Internet
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
Services
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access
  • Multilingual Staff

Additional Information about Emerald Lake Lodge

Address: Emerald Lake Road | Yoho National Park, Field, Yoho National Park, British Columbia V0A 1G0, Canada
Location: Canada > British Columbia > Kootenay Rockies > Yoho National Park > Field
Price Range: $144 - $371 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Emerald Lake Lodge 3.5*
Number of rooms: 85
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Also Known As:
Emerald Lake Hotel Field
Emerald Lake Lodge Canada
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