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JW Marriott The Rosseau Muskoka Resort & Spa

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JW Marriott The Rosseau Muskoka Resort & Spa
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1,061 Reviews from our TripAdvisor Community

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Showing 1,048: English reviews
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

The location is great and the resort has many awesome amenities. I went there as part of a company event so I enjoyed it a lot. I don't how much my stay cost my company but I probably wouldn't stay here if I were paying out of my own pocket. As a side note, we arrived as a big group... More 

Helpful?
Thank Xingyu Z
Penetanguishene, Canada
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

As an elite member of Marriott I was very surprised that staff were very quick to connect your phone call elsewhere without trying to assist a potential guest. I had reserved a room at this resort just recently and tried on several occasions to get a dinner reservation at the Chophouse. Nobody would pick up the phone after I was... More 

Helpful?
1 Thank coachscott7693
Lauren M, Communications and Marketing Specialist at JW Marriott The Rosseau Muskoka Resort & Spa, responded to this review

coachscott7693, thank you for your review. I am sorry to learn about your difficulties with booking and can understand how frustrating this may have been. To address your concerns the General Manager did indeed reach out to you directly to discuss the specifics of your reservations via direct phone call and several voicemail messages. After receiving your second voicemail, a... More 

Toronto, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I stayed in August and already filled out a review which I was sent by the hotel when I returned home We also had a bad experience, very similar to posts I am still reading on trip advisor. 1)No bellman to help with luggage after waiting 30 minutes we totes our own luggage through a crowded lobby and never once... More 

Helpful?
2 Thank Vicki F
Lauren M, Communications and Marketing Specialist at JW Marriott The Rosseau Muskoka Resort & Spa, responded to this review

Vicki F, thank you for your review. I am sorry to read about your resort experience. This does not sound like the type of service we aim to provide and therefore I apologize. Our leadership team is eager to discuss your stay and hope that you will reach out to the resort directly in order to discuss the specifics. We... More 

Toronto, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW via mobile

Waited 9 hours for our room to be ready. Understaffed at restaurant and cleaning of rooms. Someone in our group ordered gluten free and dairy free Montreal smoked meat sandwich and was given a cheese-filled sandwich. Later, it came back as a ham sandwich on cold bread. Stay away at all costs.

Helpful?
2 Thank allsta
Lauren M, Communications and Marketing Specialist at JW Marriott The Rosseau Muskoka Resort & Spa, responded to this review

allsta, thank you for your review. I am sorry to learn that your experience was not as expected. It seems as though we have missed the mark in service and for that I apologize. Please note our team is working hard to improve upon the guest experience. I hope that you will contact a member of our leadership team directly... More 

1 review
4 of 5 stars Reviewed 5 days ago NEW via mobile

Great stay in a beautiful room, had everything we needed for the time we were there, we would have loved to stay longer if we had the time, but definitely making plans to spend more time for another stay.

Helpful?
Thank Robert K
Level Contributor
37 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The JW Marriott is set in a very pretty and relaxing setting. We've been there in the Summer and Winter, both equally charming. There is some activity if you wish, a great SPA, a beach, golf,and beautiful vistas. Unfortunately, I cannot recommend the food, as it is mediocre to poor. A simple breakfast was very expensive and poorly served. I'm... More 

Helpful?
Thank Reene K
Toronto, Canada
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

It's after 5pm as I write this. When we came back to our room, it was still not cleaned. I called service to bring at least some towels so that we can take a shower, still waiting 45 minutes later. I had to walk out myself, find a cart with towels, and get some. Earlier today, it took forever to... More 

Helpful?
1 Thank Shtirlits
Lauren M, Communications and Marketing Specialist at JW Marriott The Rosseau Muskoka Resort & Spa, responded to this review

Shtirlits, thank you for your review. I am sorry to read that your experience at the resort did not begin well. I assure you that the leadership team reads all reviews and takes your feedback very seriously. I encourage you to contact a member of our leadership team directly while you are still on site so we may work to... More 

Toronto, Canada
Level Contributor
143 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Had been sometime staying at JW Marriott at Rosseau but happy we returned for one night. Stated in a beautiful one bedroom suite spacious and comfortable! Dined at Chophouse (delicious refer to review) and walked around the grounds. Will return again for sure.

Helpful?
Thank PaulS15
Sudbury, Canada
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Until this visit, I had heard only great things about this hotel. Well, this experience is likely one I won't repeat. I was there with several friends to enjoy a weekend away from our kids and husbands. As mentioned in other posts, the service was deplorable. Apparently there was a conference booked in the hotel and all the staff seemed... More 

Helpful?
4 Thank Roy_Goods
Lauren M, Communications and Marketing Specialist at JW Marriott The Rosseau Muskoka Resort & Spa, responded to this review

Goodales, thank you for your review. I am sorry to read that your experience was not as expected. I can understand how frustrating it would have been to share the space with conference guests and for this I apologize. We are continuously working hard to take action based on feedback, so all guests have a memorable experience. I hope you... More 

Burlington, Canada
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

The upside is the location: great setting, great views and beautiful grounds and landscaping. There also appears to be plenty to do (pools, waterside activities, spa and golf etc) and lots of places to relax and do nothing at all. If this is primarily what you care about you will have no issue with this resort. The downside is all... More 

Helpful?
Thank Blubble
Lauren M, Communications and Marketing Specialist at JW Marriott The Rosseau Muskoka Resort & Spa, responded to this review

Blubble, thank you for your review. I am glad you noted the resort location as beautiful with plenty of activities to do year-round. I love how guests can create the type of experience they are looking for whether that may be filled with non-stop adventure or spending the day lounging by the lake. In regards to the décor, the resort... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
GreenPartner Learn More
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
JW Marriott The Rosseau Muskoka Resort & Spa welcomes guests to luxurious surroundings overlooking Lake Rosseau. Year-round, experience the beauty and renewal of nature on your terms. ... more   less 

Additional Information about JW Marriott The Rosseau Muskoka Resort & Spa

Address: 1050 Paignton House Road | PO Box 31, Minett, Ontario P0B 1G0, Canada (Formerly The Rosseau, A JW Marriott Resort & Spa)
Location: Canada > Ontario > Muskoka District > Minett
Price Range: $227 - $500 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott The Rosseau Muskoka Resort & Spa 4.5*
Number of rooms: 221
Reservation Options:
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Also Known As:
The Rosseau, a Jw Marriott Resort And Spa
The Rosseau, a Jw Marriott Hotel Minett
Jw Marriott Rosseau
Jw Marriott Minett
JW Marriott The Rosseau Muskoka Resort & Spa Ontario/Minett, Canada
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