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Crowne Plaza Gatineau-Ottawa

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Crowne Plaza Gatineau-Ottawa
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316 Reviews from our TripAdvisor Community

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Showing 259: English reviews
Kingston, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 5 days ago NEW via mobile

Checked in shortly after 4 pm. Waited 30 minutes in line only to be told that room was not ready and to come back in 30 minutes. Was never offered another room or discount for the inconvenience. When I mentioned how annoyed I was to the front desk they dismissed my concern. I emailed the reservation desk on Saturday evening.... More 

Helpful?
2 Thank Susan H
Nathalie T, Director of Sales at Crowne Plaza Gatineau-Ottawa, responded to this review

Dear Susan H., Thank you for your review. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the... More 

Stoney Creek, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago NEW

We booked this hotel based on great reviews however, we were extremely disappointed. First impressions were a dirty, old and tired hotel lobby. Secondly, upon check in noticed that the pool was closed. This was one of the reasons we had booked. The Front desk did say it was on their website however, we had booked through the 1-800 number... More 

Helpful?
1 Thank Michele A

Travelers are raving about these Gatineau hotels

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

Quick check in. Room is old looking. King mattress is sagging and difficult to sleep in, woke up many times in the night. Don't eat breakfast here as the choices are very few and not worth the money. Room not maintaining cool temperature.

Helpful?
Thank Sheldon M
Nathalie T, Director of Sales at Crowne Plaza Gatineau-Ottawa, responded to this review

Dear Sheldon, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, More 

Cornwall, Canada
Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This review comes in a little late this time, we were there almost a month ago now. We booked it on Hotels.com and got a great value so let me start off by saying the price was right. We had planned a weekend getaway in Ottawa and Gatineau area, and this hotel was just perfectly located. They are 5 min... More 

Helpful?
Thank JeffnCher
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed at the Crowne Plaza in Gatineau 2 nights over the weekend. Check-in was quick and efficient. The room was prepaid via a travel site earlier that day and they were prepared for our arrival. Parking cost $18 per day and is underground. Hotel location is within walking distance of the Ottawa which is very convenient for a visit... More 

Helpful?
Thank Rochelle H
Level Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed July 24, 2016 via mobile

Rooms were clean and spacious. The beds were also clean and comfortable. WiFi was good. I loved the decor of the hotel and lobby. Parking was not included and the height of the underground garage was almost too low for our SUV. Located in beautiful part of Hull close to parks and other ammenities.

Helpful?
Thank Mark D
Oak Park, IL
Level Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
4 of 5 stars Reviewed July 20, 2016

This is a well-located, quiet hotel with very nice rooms....actually quite large and well appointed. I spoke French a lot there but if I did not speak the language I would have gotten along fine. Good room darkening drapes and curtains assure you a good night's sleep. I was a little reluctant to try their restaurant because I did not... More 

Helpful?
Thank RobertaOakParkIL
Haliburton ontario
Level Contributor
124 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
3 of 5 stars Reviewed July 13, 2016

I had never stayed here before and was just staying for one night while visiting family in Ottawa. I had read several reviews before but got a great rate so why not. First let me say that I have spent a lifetime in customer service so I know of what i speak. i arrived and proceeded to check in counter.... More 

Helpful?
2 Thank schnoobs
Nathalie T, Director of Sales at Crowne Plaza Gatineau-Ottawa, responded to this review

Dear schnoobs, Thank you for taking the time to write your review, we appreciate getting feedback from your recent stay. I agree with you that customer service is the most important part of our industry and on behalf of our employees, I do apologize. Your comments are very important as we strive to achieve complete guest satisfaction. They will be... More 

Toronto, Canada
Level Contributor
125 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed July 10, 2016

We stayed from July 1 - 6. We wanted a location that was close for the Canada Day fireworks. We also wanted a convenient location for our stay in the Ottawa-Gatineau area. Reviews has us a bit nervous. However, when we arrived we were pleasantly surprised. We booked (2) Executive King rooms. They found 2 adjoining rooms for us. Staff... More 

Helpful?
Thank Sparky-1967
Port Williams, Canada
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 29, 2016 via mobile

Good spot for business traveling, easy to get into Ottawa and on the highway. Room was a little dated but very spacious and generally well kept. Not a lot of breakfast places around, which is important when needing to get on the road early. Parking was also a little tricky, it is shared with government employees and is all underground.... More 

Helpful?
Thank TElizabethO
Nathalie T, Director of Sales at Crowne Plaza Gatineau-Ottawa, responded to this review

Dear Mercedes H, Thank you for your recent stay with us and reviewing our property. It is delightful to know that our location suited your needs. I am sorry to read that you felft uncomfortable with parking. We appreciate your feedback and your business and hope we get the chance to host you again soon. Regards More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Pour de l'information en Français, visitez: Crowne Plaza Gatineau-Ottawa Hotel. Welcome to a 4-Star Hotel in Gatineau, Quebec. The Crowne Plaza Gatineau-Ottawa hotel offers the perfect blend of leisure activities and business amenities in a convenient location just 2.4 kilometres (1.5 miles) from Parliament Hill. Guests of our Gatineau hotel appreciate the convenience of close proximity to attractions in both Quebec and Ontario. The Casino du Lac-Leamy, Rideau Canal and Byward Market are all less than six kilometers away. For outdoor enthusiasts, the Chaudiere Falls, Provincial bike path, La Route Verte are just out our door at the Parc des Portageurs. You can jog for miles right beside the Ottawa River. Business guests love the comfort of our riverside hotel near Ottawa, which includes a Business Centre and free high-speed Internet access. For meetings, we have more than 15,000 sq. ft. of flexible space. While staying at our hotel in Gatineau, just across the street from the Ottawa River, dine in our restaurant, La Jardiniere, enjoy a drink in Bar des Chutes, do a lap in our saltwater lap pool, sweat it in our Fitness Ctr, sauna or soak in our whirlpool. And of course, our rooms offer the most comfortable stay in the area. Discover the Nation's Capital with us. ... more   less 

Additional Information about Crowne Plaza Gatineau-Ottawa

Address: 2 Montcalm Street, Gatineau, Quebec J8X 4B4, Canada (Formerly Holiday Inn Plaza la Chaudiere)
Location: Canada > Quebec > Outaouais Region > Gatineau
Price Range: $98 - $155 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Gatineau-Ottawa 3.5*
Number of rooms: 224
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Travelocity, Odigeo, Hotwire, Priceline, Expedia and Hotels.com so you can book your Crowne Plaza Gatineau-Ottawa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Plaza La Chaudiere Hotel Gatineau
Holiday Inn Gatineau
Gatineau Holiday Inn
Crowne Plaza Gatineau-Ottawa Quebec
Hotel Style:
#6 Business Hotel in Gatineau
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