Aguada Hotel

124 reviews

#1 of 2 B&Bs / Inns in Santa Elena

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1 Aguada St, Santa Elena Belize

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Guests1 room, 2 adults, 0 children

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Room & Suite (7)

Pool & Beach (6)

About

4.0

Very good

124 reviews

#1 of 2 B&Bs / Inns in Santa Elena

Location

Cleanliness

Service

Value

Tucked away in a tranquil setting in San Ignacio's twin town, Santa Elena, you'll find The Aguada Hotel and Restaurant, named for a watering hole used by the Ancient Maya, and on our grounds sits a watering hole. This bucolic setting is attractively landscaped with blooming trees, orchids, iguanas, over 63 species of birds, and a lovely array of foliage and flowering plants. Combined with a charming atmosphere, attractive hardwood interiors, an excellent restaurant and bar, swimming pool complete with a patio, and all located in the best valued hotel in Belize; The Aguada is hard to beat. This quiet getaway is a welcome change from the hectic pace of downtown San Ignacio. Owned and operated by the Butcher's, a Belizean/American family, the most distinctive aspect is the family atmosphere... we'll make you feel instantly at home!

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Property amenities

Free parking

Free High Speed Internet (WiFi)

Pool

Bar / lounge

Canoeing

Hiking

Babysitting

Pets Allowed ( Dog / Pet Friendly )

Internet

Outdoor pool

Restaurant

Snack bar

Horseback riding

Fishing

Airport transportation

Shuttle bus service

Meeting rooms

BBQ facilities

Baggage storage

Currency exchange

Gift shop

Non-smoking hotel

Shops

Express check-in / check-out

Private check-in / check-out

Dry cleaning

Laundry service

Ironing service

Room features

Air conditioning

Desk

Housekeeping

Room service

Safe

Seating area

Bath / shower

Complimentary toiletries

Bottled water

Clothes rack

Iron

Room types

Bridal suite

Non-smoking rooms

Good to know

HOTEL CLASS

Languages Spoken

English, Spanish

124Reviews5Q+A27Room tips

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2foodies wrote a review Jan 2020

Ontario, Canada417 contributions176 helpful votes

Mediocre breakfast

Of all our trips to Belize, we had never been to Aguada, so we decided to try it for breakfast. The setting is nice - you can sit inside, or out on the covered patio beside the pond where the turtles and fish live. Our male server was very polite and personable. However, the food was a disappointment. There were 4 of us and we all had something different, but nobody was really thrilled with their food. To add to the experience, a groundskeeper was using a leaf blower near where we were sitting for part of the time which made conversation impossible. Just as we were going inside to ask if he could stop, he did,but then later started up. We realize he has a job to do, but we were the only guests outside and surely it could have waited. They do have $10 lunch specials on a daily basis, so maybe in future, we could go back and try lunch. We realize that breakfast is a specialty and not everyone does it well.…

Date of stay: January 2020

Service

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EllenChr wrote a review Jan 2020

Oslo, Norway2,119 contributions465 helpful votes

Nice stay

There is a great pool area, and the food is very good. The rooms are OK. There is a fan, and the airconditioning worked well. The rooms are average sized, the bathroom rather small. The shower functioned well, with good pressure and warm water (which is by all not to be taken for granted). There is Wifi in the rooms and it worked perfectly. There’s a TV but we never used it. The location is quite a distance from the center - if you walk it takes about 30 minutes. A cab is 7 Belize dollars. If you come by car, there is parking right outside.

Date of stay: January 2020Trip type: Traveled as a couple

Helpful

Mark C wrote a review Oct 2019

15 contributions2 helpful votes

Charming older hotel

This place is older, but clean and comfortable. Super friendly staff. Well located near the western highway and San Ignacio.The attached restaurant has decent food and very reasonable prices. No need to head to town if you're tired. On top of that good rates. What more do you want?

Date of stay: October 2019

Value

Cleanliness

Service

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Mike wrote a review Aug 2019

1 contribution

Feels like home

I spent 2 weeks at the Aguada and was blown away by the friendly service. The wait staff was personable and always on top of things. The pool was well maintained daily. The cleaning staff was kind and accommodating to all of our many towel requests. We had a few laundry restrictions because of our youngest child's skin allergy. The food was wonderful and often accompanied by a delicious adult beverage. We stayed in the larger room with 3 beds because we are a family of 5. The staff helped us plan a memorable cave tubing adventure for a great price. It was without a doubt a trip I would take again.

Date of stay: August 2019Trip type: Traveled with family

Helpful

IvanInBelize wrote a review Jul 2019

Belize25 contributions9 helpful votes

Unprofessional Staff

My family and I chose this place because we saw great reviews and it was a nice budget friendly spot close to some family activities we had begun planning for a few weeks. We would have chosen to stay at a resort further in the jungle but we decided on something smaller and not so over the top so we could splurge on some more activities instead of accommodations. Positives: Nice accommodations that are very comfortable and well appointed. Nice pool area. Centrally located and very easy to find. Beautiful and natural setting surrounded by nature. Nice restaurant on site with great food. Negatives: Poor wifi service Inconsistent housekeeping Now, aside from the two minor issues with wifi and housekeeping, we would stay here again and would recommend this hotel... were it not for one staff member who completely ruined both our impression of this hotel and made my family and I feel so uncomfortable from the moment we checked in. We called in advance to reserve 2 rooms (3 persons in one and 2 in the other) and were quoted a price over the phone which we agreed to and were told we could pay at check in. However, upon arriving to the front desk (without even so much as a greeting) the front desk agent (David) immediately assumed that we would be stuffing all 5 persons into a 1 bedroom unit and began quoting extra person charges to us. We overlooked the fact he did not even welcome us and informed him that we had called and were quoted a price for 2 rooms already and gave him the names the rooms were under. The two other agents at the desk remained silent while David then proceeded to angrily scold us and refuse to honour the quote we were given saying that we had to pay extra for the additional persons. The fee was nominal and we got there late in the day so we would have gladly paid the fee had David not proceeded to berate my family members and scold us for not "understanding" that the quote we were given was from a "new worker" and that we must pay the higher fee regardless of the employees mistake. Somerimes it not what you say but how you say it and David said everything to us as if we were there to steal or otherwise cause some type of problem for him. The employee we spoke to on the phone was right there the entire time and seemed embarrassed to have his supervisor speaking to guests this way and being thrown under the bus like that. We all felt so bad for him to be embarrassed in front of customers that way and we told him afterwards to never let anyone treat him like that in front of guests. It was rude and unprofessional on David's part to say the least. The third agent made her way to the back office and came back shortly after and said the rate would be honoured. No apology, no acknowledgement of fault, no excuse for why David was berating and scolding my family members for the hotel's mistake. We quickly just decided to finish checking in and pay so we could get away from him. To add even more insult to the situation, David kept tapping his pen on the table the entire time we were speaking to him and gesturing at us with the pen even while we were filling out forms as if we were exasperating him for being PAYING GUESTS! My family and I grew up in a tourism based community and are not demanding, aggressive or difficult to service workers in any way. Most of us work in customer service roles and have been steeped in proper customer service for most of our lives. We respect and admire any person who works in a customer service role because we know first hand how much of a thankless job it can be and how hard some days can get. That being said, David's behaviour was entirely unacceptable and completely set our family weekend getaway off to a terrible start. We felt unwelcome and unwanted in a place we were paying to stay in and were it not for the fact other nearby resorts were mostly booked out, we would have left the very next day. Not to mention the beyond unprofessional impression we received of their staff to be so aggressive with local customers and also so dismissive and rude to a staff member in front of customers. Beyond disappointed and beyond disgusted with his behaviour and it is a shame that he is who we had to meet when we arrived. Remove him from the equation and we would highly recommend Aguada to anyone looking for a nice and comfortable accommodation provider in Cayo. Unfortunately though, we will neither return nor would we ever recommend Aguada Hotel to anyone. Based on previous glowing reviews, the only reason we can see for such treatment was the fact we are locals and were treated as if we were begging to stay here and not treated as paying customers. We hope that no one else (local or otherwise) gets this type of treatment from the hotel. Never have we experienced this at any other hotel or restaurant in our travels. Shame we had to experience this in our own country but thankfully there are other choices for locals to choose where we wont be made to feel like a nuisance.…

Date of stay: July 2019Trip type: Traveled with family

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Response from BelizeQueen42, Owner at Aguada Hotel

Responded Jul 31, 2019

We, at the Aguada, take great pride in hosting not only foreigners to the jewel but our BELIZEAN community to Cayo. This particular weekend we were sold out with more than 60% Belizeans. We have a high rate of Belizeans as returning customers and we have been in operation for many years. With that being said, the bad treatment given to you by our employee had nothing to do with the fact that you were Belizean. I personally messaged your wife with an apology and mentioned that we would discuss this issues with the employee. It is important to note that I had made offers to ease that "bad feeling" and they were all denied. I also realize that no form of compensation would have changed your feelings. I will never make an excuse for any employees improper treatment to the guest and we have handled the matter. David was clearly in the wrong and his frustration with the second agent, which is his younger brother, was demonstrated after weeks of training is still not acceptable. I would publicly invite you back to Cayo with your family free of charge to truly embrace why we have been in this business for over 26 years. Again, my deepest apologizes to you all.

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