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Nova Inn

5625 2nd Avenue, Edson, Alberta T7E 1L6, Canada
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23 Reviews from our TripAdvisor Community

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Showing 23: English reviews
Edmonton, Canada
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 1 week ago

My first impression of the hotel was positive. The lady at the front desk was friendly. The room was large, the linens were fresh and clean, there was a fridge, microwave, and all the things we needed plus more. There was a pool, sauna, exercise room and laundry facilities. Breakfast was free. But as the day/night wore on I started... More 

Helpful?
Thank bobbylane
Regi0nalsalesmanager, Director of Sales at Nova Inn, responded to this review

Thank-you for your review. We appreciate your feedback on your stay and are looking into the concerns you brought forth currently. Comfort and service are paramount at Nova Hotels and as such we take these concerns very seriously. As such i would invite you to contact me directly should you wish to discuss these concerns further. Sincerely, Mindy Smythe, Director... More 

Vernon
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 9, 2016 via mobile

Never in my traveling experiences have I been woken up with constant door slamming and chamber maid gossip so loud, I experienced what they did the night before through their conversations. I would have had a better sleep in my vehicle! Zero customer service upon check out, no questions asked about my stay, just here's your receipt and go. Worst... More 

Helpful?
Thank Jonathan D
Regi0nalsalesmanager, Director of Sales at Nova Inn, responded to this review

Thank-you very much for your email expressing your recent concerns with your stay at our Edson hotel. We appreciate you bringing these matters to our attention and would like to assure you this is certainly not our normal service standards. We will be addressing these concerns internally immediately. All the best, Mindy Smythe More 

Travelers are raving about these Edson hotels

Edmonton, Canada
1 review
5 of 5 stars Reviewed May 10, 2016

good stop after a busy day , clean rooms, helpful, carrying people to assist you, easy stop between Edmonton and Jasper or just as business destination or a safe place for employees to stay overnight in that region. wish it had a small restaurant for at least quick breakfast

Helpful?
Thank eugenia692
Edmonton, Canada
1 review
5 of 5 stars Reviewed November 6, 2015

I recently had to do some business in and around Edson and stayed at the Nova Inn. If you need to stay for a number of nights, I suggest that you take the suits. It comes with a kitchen and living room area, as well as a nice sized bedroom and bathroom. This way, you're not just staying in one... More 

Helpful?
Thank Rozalia B
Level Contributor
3 reviews
1 of 5 stars Reviewed October 23, 2015

We are staying here at the Nova Inn Edson with five other family's for a hockey tournament. We are staying in a suite, 2 adults, 2 kids. Room was very warm so we tried to use the portable air conditioner but it kept tripping the breaker. So we stayed rather warm. Sofa bed had no blankets or pillows, and none... More 

Helpful?
Thank Cougar69
Regi0nalsalesmanager, Regional Sales Manager at Nova Inn, responded to this review

Thank-you for your review. We are sorry to hear about your recent concerns while staying with us in Edson. I would invite you to contact me directly so that I can address your concerns personally. Sincerely, Mindy Smythe, P: 587-336-9531. More 

Calgary
Level Contributor
72 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed September 8, 2015

Lovely little suite. A little odd that the fireplace was blazing in direct competition with the full blast air conditioner, but that was quickly solved. Bed was extremely comfortable. If you are a non-smoker -- don't accept a room on the 2nd floor. Staff was very friendly and accommodating.

Helpful?
Thank CherylMcI
Edmonton, Alberta, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed August 10, 2015

We had a great time at the Nova! When we checked in, the staff was very friendly and did their best to make our stay as pleasant and enjoyable as possible. The rooms were very tidy, comfortable and well organized. The kids loved using the pool! At times we had to drag them out of there. The restaurant was okay,... More 

Helpful?
1 Thank Agnieszka B
Edmonton, Canada
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 22, 2015

They advertise a pool, well it has been under repairs for at least a year, take it off the sign! The restaurant has beer taps at the bar but there's no beer on tap, decorations? Nobody was around to even take our breakfast order, so no free breakfast either. It also takes 6 staff to run the front desk, none... More 

Helpful?
Thank Chadsomeswears
2 reviews
1 of 5 stars Reviewed February 26, 2015

This place is a dive! I stayed here a couple of times and the young blonde at the desk was to busy flirting and getting guys numbers to even bother looking at me. The older lady at the desk in the morning was right rude and arrogant with me. The breakfast was the best part of this stay. I checked... More 

Helpful?
Thank Buisnesstraveler1988
Regi0nalsalesmanager, Regional Sales Manager at Nova Inn, responded to this review

Thank-you for your review. As service is key in our industry, we always appreciate guest feedback. And we strive to not only meet but exceed guests expectations at Nova Hotels. I would invite you to contact me directly to discuss your concerns further. Thank-you again. Sincerely, Mindy Smythe - P: 587-336-9531 or mindy_s@novahotels.ca More 

Rocky Mountain House, Canada
2 reviews
1 of 5 stars Reviewed December 11, 2014

Booked 2 rooms with Expedia.ca. Went over my reservation to double check we had booked non-smoking. And we had. Then when i phoned the morning of our arrival to double check our reservation the hotel had put us into two smoking rooms. In a separate building from the main building. In thinking it was expdias fault i went back and... More 

Helpful?
Thank chesna12
Questions? Get answers from hotel staff and past guests. Ask a question

16 photos of this hotel

Management photos: Courtesy of the property manager

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Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Free Breakfast
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
Official Description (provided by the hotel)
Welcome to the Nova Inn in Edson, Alberta where our comfort and service speak for itself. Our hotel is located in the heart of Alberta, only 85 km east of Hinton and 200 km west of Edmonton. En route to Jasper, we are conveniently located on the Trans-Canada Highway, in a town based on an industry of oil and gas, our hotel is perfectly situated within this thriving community. Whether enjoying the beautiful Alberta countryside, traveling to Jasper or British Columbia, or taking advantage of the robust commerce in the area, our hotel is a great destination. Combining a generous range of amenities and friendly staff, Nova Inn Edson provides you with exceptional service and hospitality at its best. ... more   less 

Additional Information about Nova Inn

Address: 5625 2nd Avenue, Edson, Alberta T7E 1L6, Canada
Location: Canada > Alberta > Edson
Price Range: $76 - $144 (Based on Average Rates for a Standard Room)
Number of rooms: 144
Reservation Options:
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Also Known As:
Nova Inn Edson, Alberta
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