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Holiday Inn Express Edmonton International Airport

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1102 - 4th Street | Edmonton International Airport, Nisku, Alberta T9E8E2, Canada
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153 Reviews from our TripAdvisor Community

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Showing 151: English reviews
Alberta
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

Booked for 4 nights at this hotel. The first night, I'm awaken by he police banging on my door at 10:30 pm looking for someone who dialled 911. I called down to front desk to find out what was going on and if this was a legitimate concern. While I was informed that there was a safety issue. I rolled... More 

Helpful?
Thank stingrayxxx
YEGAP, General Manager at Holiday Inn Express Edmonton International Airport, responded to this review

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you experienced during your stay due to a teenage prank. We have implemented new changes and removed our pay phone from the lobby to ensure this is never repeated again. I have personally dealt with the level of service... More 

Bonnyville, Canada
2 reviews
2 of 5 stars Reviewed 2 weeks ago via mobile

If you want to hear a conversation from another room and eat off styrofoam, this is your place! If travelling with kids and looking for a pool with slide, call ahead to see if there is any teams staying as you will not get in that pool with that many people. No need to ask for a wake up call... More 

Helpful?
Thank Babycarp
Kelsey R, Front Office Manager at Holiday Inn Express Edmonton International Airport, responded to this review

Babycarp, Thank you for submitting a review for your stay at our hotel. I apologize for the problems you had during your time with us, we appreciate your feedback and we are looking into these issues. We do hope we will have another chance to welcome you back to our hotel. Regards, Kelsey R Front Office Manager More 

1 review
2 of 5 stars Reviewed 2 weeks ago

Our room was clean and fine, but we booked because our kids wanted to use the pool after going to a family membes funeral. .. but I was closed and no one could give us a reason... would of been nice if they told us when we booked the night before. ... but the breakfast was ok.

Helpful?
Thank Sean H
Kelsey R, Front Office Manager at Holiday Inn Express Edmonton International Airport, responded to this review

Sean H, I would like to take the time to apologize for the pool being shut down during your stay with us. It was unexpected to us as well, as we needed to do a last minute cleaning. This was done to protect guests and ensure the water quality was up to standard. I do hope we will be given... More 

High River, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

It all started at check in on Friday Afternoon, the lady at the desk was very friendly and nice but you could tell she was stressed out. Got to room to find out the bathroom sink don't drain contacted the front desk to let maintenance know (reply sorry long weekend Friday holiday no maintenance today she said its only me... More 

Helpful?
Thank mclim0
Kelsey R, Front Office Manager at Holiday Inn Express Edmonton International Airport, responded to this review

mclim0, I would first like to apologize for the inconveniences you had during your stay, we try to give every guest a great experience and we have failed you and your team. I appreciate you bringing these to our attention as we can look into them and address the issues to serve our guests better. I would love to try... More 

Northwest Territories
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Spent two nights here with my family. We booked two room and the front desk staff put the rooms right next to each other which I appreciated. Shuttle from the airport was easy, free breakfast was great, and the kids loved the pool. I also like that the room was large with two queen beds and a full size sofa.... More 

Helpful?
Thank Aklavik867
Kelsey R, Front Office Manager at Holiday Inn Express Edmonton International Airport, responded to this review

Aklavik867, Thank you so much for taking the time to review your recent stay with us. I'm thrilled that you and your family were able to make use of our amenities, such as the breakfast and the pool! I apologize for the inconvenience you dealt with in the room, we appreciate your feedback and we are looking into this. We... More 

Slave Lake, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago via mobile

We stay often at a Holiday Inn, because our experience has always been positive. But the room when we opened the door had a very bad odour. I realized from the cigarette burns in the carpet that this was a smoking room, or once was a smoking room. Not wanting to complain we thought opening the window up for some... More 

Helpful?
Thank Sharon L
Kelsey R, Front Office Manager at Holiday Inn Express Edmonton International Airport, responded to this review

Sharon L, I apologize for the inconveniences you had during your stay. We appreciate your feedback as it helps us better serve our guests, and we will be following up on the issues you have mentioned. We do hope we get another chance to serve you and your family in the future. Regards More 

Ottawa
Level Contributor
92 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed May 14, 2016

I required a place to stay for the evening for my transit to the higher Arctic. I would recommend this hotel for business travel. Airport shuttle for free and close to other hotels and restaurants. Reasonable rates and friendly staff. When I was there Monday, there were many Fort Mac evacuees. Everyone seemed pleased and waiting to return! Merci.

Helpful?
Thank pierreL326
YEGAP, Assistant General Manager at Holiday Inn Express Edmonton International Airport, responded to this review

Thank you for sending us your feedback on your recent stay with us. I am happy to hear that your stay was enjoyable and look forward to having you as our guest again in the future. Shantelle Penno More 

Fernie, Canada
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed May 4, 2016 via mobile

I have stayed here several times over the past 2 year approximately 12 to 15 time in total. I must say this last visit was a complete disappointment. It started with a poor booking experience whilst fleeing the out of control wild fire in Fort McMurray and continued upon check-in. Firstly while on the road south in a line of... More 

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Helpful?
3 Thank Fernieite
YEGAP, Manager at Holiday Inn Express Edmonton International Airport, responded to this review

Dear Fernieite, I am humbled by your words and can only express my sincerest apology for the horrific service you received while going through such a tragic event. Our properties are committed to ensuring everyone is taken care of and has no worries when it comes to their hotel reservations and clearly we failed you. I cannot even imagine going... More 

Calgary, Canada
Level Contributor
209 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 584 helpful votes
3 of 5 stars Reviewed May 3, 2016

Was driving in late to Edmonton so I decided to book a room here. Check in staff was friendly and efficient and status with IHG was acknowledged and given the usual amenity welcome points. Was given a room in the 2nd tower. While the room was very spacious, it was showing its age. The floors around the bar area were... More 

Helpful?
4 Thank yycflip
YEGAP, Assistant General Manager at Holiday Inn Express Edmonton International Airport, responded to this review

I would like to thank you for giving us your feedback regarding your stay. I would personally like to apologize for issues that occurred. Please be assured that each of them will addressed. I hope that we will be able to serve you in the future again. Thank you . More 

saskachewan
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 30, 2016 via mobile

Took kids to pool with water slide. There are puddles everywhere with mold around edges. The one big green mold spot I was able to scrub some off with foot of chair. In our room bath room door was installed up side down so knob was hard to reach when kids went to bath room. Whole hotel was in pretty... More 

Helpful?
1 Thank jps1987
YEGAP, Assistant General Manager at Holiday Inn Express Edmonton International Airport, responded to this review

Thank you for sending us your feedback regarding your recent stay at our hotel. Please accept our sincerest apologies for the issues that you were encountered during your stay. Each one will be looked into. Once again, thank you for sending us your comments and welcome the opportunity to have you stay with us again. Sincerely, Shantelle Penno Assistant General... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our Nisku Hotel's Location is the Best near Edmonton Airport Looking for Edmonton Airport hotels? Look no further than the Holiday Inn Express Hotel Edmonton - International Airport, located in Nisku near the Edmonton Airport, and great Nisku and Edmonton attractions. While staying in our Nisku hotel, you'll be near attractions like Ritchie Brothers Auctioneers, golf courses and the Castrol Raceway. You can venture from our hotel to nearby Edmonton attractions, including the West Edmonton Mall, Edmonton City Centre, University of Alberta and Commonwealth Stadium. Stay with us at our Nisku airport hotel near Edmonton and enjoy big city entertainment with small town relaxation. Traveling to the Edmonton International Airport? Among hotels in our area, our Nisku hotel is the best choice for the business traveler. Our hotel has an event facility perfect for boardroom meetings and small gatherings. We offer a complimentary 24-hour airport shuttle service, free high-speed Internet access and a 24-hour Business Centre for your convenience. We are located near the 400 businesses inside Nisku Industrial Park, and many Edmonton industries. When flying to Edmonton International Airport, hotels can be the least of your worries when you stay in our Nisku lodging. You'll love our heated, indoor pool, the new water slide and state-of-the-art Fitness Centre. We hope you'll book your reservations with us today to enjoy one of the best Nisku hotels. ... more   less 

Additional Information about Holiday Inn Express Edmonton International Airport

Address: 1102 - 4th Street | Edmonton International Airport, Nisku, Alberta T9E8E2, Canada
Location: Canada > Alberta > Nisku
Price Range: $74 - $101 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Edmonton International Airport 2.5*
Number of rooms: 120
Reservation Options:
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Also Known As:
Holiday Inn Express Edmonton International Airport Hotel Nisku
Holiday Inn Express Nisku
Holiday Inn Nisku
Nisku Holiday Inn
Holiday Inn Express Edmonton International Airport Nisku, Alberta
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