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Hilton Vancouver Metrotown

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Hilton Vancouver Metrotown
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1,168 Reviews from our TripAdvisor Community

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Showing 1,108: English reviews
Belfast, United Kingdom
Level Contributor
36 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed July 18, 2015

Great hotel - rooms fabulous. Beds soooo comfy. Great views over city. Short walk to sky train. A bit of luxury during a touring holiday. A few pointers - not enough signage around the hotel to find where you are. No signs in lift - difficult to get room key into lift selection floor - pool far too small for... More 

Helpful?
Thank sallysixpence
ChrisPerna, Manager at Hilton Vancouver Metrotown, responded to this review

Dear sallysixpense, Thank you kindly for providing your feedback on your most recent stay at our property. Your feedback is much appreciated and is instrumental in our continued goal of striving for 100% guest satisfaction. We value your time and we do hope to have the opportunity of welcoming you back to our property in the near future! Best regards,... More 

New York City, New York
Level Contributor
126 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 stars Reviewed July 16, 2015 via mobile

This Hilton like most, has decent rooms, the staff were friendly enough. The lobby is drab, lifeless, and boring. Metrotown is an area in flux. It's still a little sketchy but undergoing gentrification. All in all its a fairly boring Hilton, but in that a good choice.

Helpful?
Thank RedCamOp
ChrisPerna, Manager at Hilton Vancouver Metrotown, responded to this review

Dear RedCampOp, Thank you for taking the time in providing your feedback on your most recent stay with us. Your feedback is definitely valuable to us as we continually strive to better the level of product, amenity and service we provide to our guests. Thank you again for your time and we do look forward to having the opportunity in... More 

Thousand Oaks, California
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 15, 2015

Nine of us including four grandkids, two grandparents and three parents shared four rooms. All were clean, quiet and comfortable and well stocked with useful amenities. Staff was terrific in many ways and assisted me in joining the Hilton Hhonors program. Breakfast was to typical Hilton highest standards. Pools area was clean and wonderful fun for the kids. It was... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank CAtravelers2014
ChrisPerna, Manager at Hilton Vancouver Metrotown, responded to this review

Dear CAtravelers24, Thank you for your kind words with respect to your most recent stay at our property. We are thrilled to read that your family's vacation was a successful one and are honored that you chose us to be a part of it. Thank you again for your patronage and we hope to see you again soon. Best regards,... More 

Chicago, Illinois
Level Contributor
606 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
5 of 5 stars Reviewed July 14, 2015

We were here for the World Cup, as well as many other American families. Stephanie at the front remembered my name the second morning there - WOW. We got lucky for an upgrade to a suite, which worked well with 3 kids. Lap pool, odd to get there through the fitness center, but good to relax at end of day.... More 

Helpful?
1 Thank Ellis_NC_IL
ChrisPerna, Manager at Hilton Vancouver Metrotown, responded to this review

Ellis_NC_IL, Thank you for providing your feedback on Trip Advisor with respect to your most recent stay with us. We thank you for your kind words and were thrilled to read that you made us a part of your overall FIFA experience and that Stephanie, our hotel and our amenities made your stay that much more enjoyable and memorable! We... More 

Nairobi, Kenya
1 review
5 of 5 stars Reviewed July 14, 2015

A Warm greeting at the reception and a map with directions showing sites to visit made my stay in the Vancouver worthwhile. A let down was that breakfast was not included as part of the price charged.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Enid O
ChrisPerna, Manager at Hilton Vancouver Metrotown, responded to this review

Dear Enid O, Thank you kindly for sharing your experience with Trip Advisor and ourselves. We are thrilled to have read that your stay was overall a positive experience and that our team members played a big role in creating that positive experience. We do our best to ensure we are competitive within our market and continually analyze the level... More 

Level Contributor
6 reviews
4 of 5 stars Reviewed July 13, 2015 via mobile

The best cost benefit for a family of four with an excellent location in Vancouver: public transportation, variety of good restaurants and a shoping mall at one block, plus an outstanding service from all employees of the hotel. My wife, two teen kids and I, comfortable in the same suite, it is possible at this unique Hilton. Despite some minor... More 

Helpful?
Thank Reginaldo V
ChrisPerna, Manager at Hilton Vancouver Metrotown, responded to this review

Dear Reginaldo V, It is with great pleasure that I respond to your Trip Advisor review of our property! Thank you for taking the time to provide us with feedback on your recent stay! Your suggestions of extending shuttle service and putting microwaves in all guestrooms are definitely being considered as we continue in our endless pursuit of providing the... More 

Chilliwack
1 review
5 of 5 stars Reviewed July 13, 2015

I use the Hilton Metrotown while on business every 3 months or so. Staff are always friendly, professional and attend to my every need. The rooms and beds are clean and very comfortable. Room service (meals) are quick, hot and very tasty! No hesitation recommending Hilton Metrotown.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Shirley W
ChrisPerna, Manager at Hilton Vancouver Metrotown, responded to this review

Dear Shirley W, Thank you so much for sharing your recent experience at our hotel on Trip Advisor. We are all very excited to read the positive feedback you had for us on your stay and are glad that our central location and the helpfulness of our team members made your stay a more enjoyable experience! We look forward to... More 

Surrey, BC, Canada
2 reviews
5 of 5 stars Reviewed July 13, 2015

The property is well appointed with great amenities in the hotel and the Metrotown Shopping Center just a short walk across the street. The skytrain station is also close by so you don't need to use your car to get around unless you choose to do so. Everyone on staff is friendly and goes out of their way to ensure... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Iain M
ChrisPerna, Manager at Hilton Vancouver Metrotown, responded to this review

Dear Iain M, Thank you so much for taking the time to share your recent experience with us on Trip Advisor. We are all thrilled to have read about your stay at our hotel and look forward to welcoming you back in the very near future! Thank you for your patronage and support. Look forward to seeing you again soon!... More 

troy, United States
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 13, 2015

great hotel with spectacular views of one of world's great cities but pathetic fitness room and tiny pool for such a big hotel. I really value these things. the hotel room though was excellent. so depends what u are looking for. It is also very close to sky train that saves u needing to drive a car in the awful... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank John M
ChrisPerna, Manager at Hilton Vancouver Metrotown, responded to this review

Dear John M, Thank you for taking the time in providing your feedback on Trip Advisor with regards to your most recent stay at our hotel. Your feedback regarding the fitness centre and pool are definitely areas we believe we can improve on and as such have made arrangements with a local fitness club nearby that is welcome to guests... More 

Kelowna
1 review
3 of 5 stars Reviewed July 13, 2015

Long slow line for check in, non-existent wireless internet that could not be fixed in 1.5 hours with 4 calls to front desk and internet support, otherwise a good room and decent bed and bedding, and decent bathroom.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Gary C
ChrisPerna, Manager at Hilton Vancouver Metrotown, responded to this review

Dear Gary C, Thank you for sharing your feedback on Trip Advisor with respect to your most recent stay with us! I wish to extend my apologies for the lack of connectivity with the wireless internet you experienced. I have passed your feedback onto our brand provided support line and have escalated the issue to determine if there are any... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Reflect social dining + lounge
Reflect social dining + lounge
Cuisines: American, Canadian, European, Asian
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Explore beautiful Vancouver and experience all that the Metropolis at Metrotown, British Columbia’s biggest shopping and entertainment complex, has to offer when you stay at the Hilton Vancouver-Metrotown. Located in the City of Burnaby with Vancouver Sky Train only yards away, the attractions and businesses of downtown Vancouver are within easy reach 20 min Skytrain ride.Stay connected and productive in the 24-hour business center or get to work at the large desk in each Guest room. Surf the web with complimentary high-speed internet access. Watch a movie on the television or listen your favorite album when you connect your MP3 player to the radio alarm clock. Guests staying in one of the hotel’s Executive Rooms or Suites enjoy exclusive access to the Executive Lounge, serving complimentary breakfast in the morning and refreshments in the evening. ... more   less 

Additional Information about Hilton Vancouver Metrotown

Address: 6083 McKay Ave, Burnaby, British Columbia V5H 2W7, Canada
Location: Canada > British Columbia > Burnaby
Price Range: $110 - $289 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Vancouver Metrotown 4*
Number of rooms: 283
Reservation Options:
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Also Known As:
Hilton Vancouver Metrotown Hotel Burnaby
Hilton Hotel Burnaby
Hilton Burnaby
Burnaby Hilton Metrotown
Hotel Style:
#2 Family Hotel in Burnaby
#2 Business Hotel in Burnaby
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