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Hilton Vancouver Metrotown

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Hilton Vancouver Metrotown
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1,168 Reviews from our TripAdvisor Community

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Showing 1,108: English reviews
Chicago, Illinois
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I had a good stay at the Hilton Metrotown. Note that it's not in the hot area by the water, more of an urban location (but still safe). If you're Chinese or just love the food then this may be a great place for you as there's a really nice Chinese mall right outside the side door. There's a good... More 

Helpful?
Thank Buddha700
ChrisPerna, Manager at Hilton Vancouver Metrotown, responded to this review

Dear Buddha700, Thank you for taking the time to provide feedback on your recent stay at our hotel. We are glad to read that your overall experience with us was a memorable one and we look forward to welcoming you back very soon. Best regards, Chris Director of Rooms More 

london
Level Contributor
36 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

We booked three nights (tonight being our last night) in a one bed suite at the Hilton Vancouver Metrotown. All the staff are v friendly and nice (only exception Sylvie). Note - The staff though don't give Diamond Members upgrades. Yesterday when connecting to the web, I was automatically linked into the Hilton page where book a room near me... More 

Helpful?
Thank maryguLondon
ChrisPerna, Manager at Hilton Vancouver Metrotown, responded to this review

Dear maryguLondon, Thank you for taking an opportunity in providing details on your most recent experience at our property. I am at a loss for words as I read, not only once, but twice, your account of what had transpired between yourself and our duty manager during your stay with us. We pride ourselves in maintaining a competitive advantage with... More 

Houston, Texas
2 reviews
4 of 5 stars Reviewed 4 weeks ago

Connected to a Chinese mall. This area is new China town. Very good food in food court. Across the street is large mall with major stores and movie theater. Breakfast buffet was fantastic at the hotel, really fresh fruit.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank lindalA5190IJ
ChrisPerna, Manager at Hilton Vancouver Metrotown, responded to this review

Dear lindalA5190I, Thank you for such wonderful feedback on your recent stay at our hotel. WE are glad to read that your experience with us was a positive one and look forward to having the opportunity of serving you again in the near future. Best regards, Chris Director of Rooms More 

Rancho Santa Margarita, California
1 review
1 of 5 stars Reviewed 4 weeks ago

The worst Hilton I've ever stayed at Rude staff, front desk personnel were terrible rude and confrontational. They treated my guest with no respect and did not allow them into there room because they came in late. They were advised that the gust would be coming in after 12 am late flight. Woke us all up had to go down... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank 846cameronc
Woking, United Kingdom
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

We arrived jet lagged from the UK and stayed two nights in the Hilton Metrotown. Spent the day in the nearby Mall as prices are a lot cheaper than the UK and my teenage daughter needed her shopping fix of the holiday. Good base for our first two nights but this hotel isn't in the tourist area so do not... More 

Helpful?
1 Thank Jacquelin S
ChrisPerna, Manager at Hilton Vancouver Metrotown, responded to this review

Dear Jacquelin S, We certainly do appreciate your feedback and glad to read that you thoroughly enjoyed your experience at our property and the offerings of our Executive Lounge! We look forward to welcoming you and your family back to our hotel for another "shopping fix"! Best regards, Chris Director of Rooms More 

Dartmouth, Canada
Level Contributor
292 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 184 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This location is so easy to get downtown. I don't know why you would pay the extra to stay downtown. We had an Executive room which gave us access to the private lounge. The lady working is very good. Free snacks (deep fried and not very good at all). There is a honor bar with reasonable prices. There is a... More 

Helpful?
Thank WildCommonwealthBoy
ChrisPerna, Manager at Hilton Vancouver Metrotown, responded to this review

Dear WildCommonwealthBoy, Thank you for taking the time to provide your feedback on your recent stay with us. Although there were many points of your stay in which you were satisfied with, there were a few issues that you had mentioned that occurred throughout your stay that i wish to have an opportunity to learn more about as we are... More 

Edmonton, Canada
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We picked a pricey time of year to come visit friends in Vancouver area. Decided to stay here because of the location and to try to upgrade to a nicer hotel since we were only there one night. Good location for sky train and metro town mall! Easy walk ways to take cheaper transportation. Parking overnight at the hotel was... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank 363Lexi
ChrisPerna, Manager at Hilton Vancouver Metrotown, responded to this review

Dear 363Lexi, Thank you for providing feedback on your recent experience at our hotel. Your feedback is valuable to us and we always use this to challenge ourselves and our associates in providing our guests with a superior guest experience. I am very troubled to read that you had some negative experiences while visiting our hotel - this is definitely... More 

Lake Louise, Canada
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

$343.00 for a room for one night....ok summer time & busy ...book early get a better deal. Hotel door often crashed into bathroom door...not a good design. Rooms were clean but very average. Breakfast was $21 ...went to Tim Hortons! Pool was small. long line up at checking desk morning & evening ...employ more staff?

Helpful?
Thank CPP64
ChrisPerna, Manager at Hilton Vancouver Metrotown, responded to this review

Dear CPP64, Thank you for taking the time to provide us with your feedback on your most recent stay at our property. We do our best to provide the utmost best in product and service as one would expect from a Hilton while maintaining our competitive advantage over the downtown and local competitors, and we always take the feedback from... More 

County Londonderry, United Kingdom
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Okay, so this hotel is a bit hard to find and from the outside isn't much to look at. Located in the business district of Vancouver it is very handy to the SKYLINE, and incredibly cheap and convenient way to get around Vancouver, you don't need a taxi within the zones, a bit like London - just buy a day... More 

Helpful?
Thank DS D
ChrisPerna, Manager at Hilton Vancouver Metrotown, responded to this review

Dear DS D, Thank you for taking the time in providing us with feedback on your most recent time at our hotel. It is great to read that you enjoyed your guestroom experience and that our central location and accessibility to public transportation like the skytrain service made it for such a great experience! We do look forward to welcoming... More 

Fauquier, Canada
2 reviews
5 of 5 stars Reviewed 4 weeks ago

Don't let the location scare you. If you ride the sky train its only twenty minutes away from downtown and it's a lovely way to see the city without fighting traffic. The sky train drops you off at metro town which is great if you haven't finished shopping. It's a two minute walk to the hotel. If you are driving... More 

Helpful?
Thank costambaralice
ChrisPerna, Manager at Hilton Vancouver Metrotown, responded to this review

Dear costambaralice, Thank you so much for such wonderful feedback on your recent experience in our beautiful city! We were glad to read that our location and ease of getting to transportation made your experience more enjoyable! We are also very thankful for your mention of the Front Office team - super glad that they were able to help you!... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Reflect social dining + lounge
Reflect social dining + lounge
Cuisines: American, Canadian, European, Asian
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Explore beautiful Vancouver and experience all that the Metropolis at Metrotown, British Columbia’s biggest shopping and entertainment complex, has to offer when you stay at the Hilton Vancouver-Metrotown. Located in the City of Burnaby with Vancouver Sky Train only yards away, the attractions and businesses of downtown Vancouver are within easy reach 20 min Skytrain ride.Stay connected and productive in the 24-hour business center or get to work at the large desk in each Guest room. Surf the web with complimentary high-speed internet access. Watch a movie on the television or listen your favorite album when you connect your MP3 player to the radio alarm clock. Guests staying in one of the hotel’s Executive Rooms or Suites enjoy exclusive access to the Executive Lounge, serving complimentary breakfast in the morning and refreshments in the evening. ... more   less 

Additional Information about Hilton Vancouver Metrotown

Address: 6083 McKay Ave, Burnaby, British Columbia V5H 2W7, Canada
Location: Canada > British Columbia > Burnaby
Price Range: $110 - $289 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Vancouver Metrotown 4*
Number of rooms: 283
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Expedia, Booking.com, Hotels.com, Hotwire, HotelTravel.com, Priceline, Odigeo, Travelocity and Agoda so you can book your Hilton Vancouver Metrotown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Vancouver Metrotown Hotel Burnaby
Hilton Hotel Burnaby
Hilton Burnaby
Burnaby Hilton Metrotown
Hotel Style:
#2 Family Hotel in Burnaby
#2 Business Hotel in Burnaby
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