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About
#5 of 6 hotels in Castlegar
Location
3.9
Cleanliness
3.2
Service
3.5
Value
3.2
As Castlegar is nestled in the heart of the West Kootenays, so is the Sandman Hotel nestled in the heart of Castlegar. Minutes from shopping, business, and entertainment, Sandman Hotel Castlegar features modern amenities such as high-speed Internet access, a business centre, indoor pool and whirlpool, and meeting rooms, making this Sandman the perfect choice for your next stay.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Breakfast available
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Parking
Wifi
Hot tub
Indoor pool
Heated pool
Banquet room
Meeting rooms
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Centrally Located
Languages Spoken
English
Location
59Somewhat walkable
Grade: 59 out of 100
16Restaurantswithin 0.75 miles
3Attractionswithin 0.75 miles
Contact
1944 Columbia Ave, Castlegar, British Columbia V1N 2W7 Canada
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Rental CarsSee all Castlegar rental cars
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Not impressed with check in. Arrived at 2 and advised that room not ready as check in was at 4. No attempt to check if housekeeping was close to completing or another room. Was advised we would be phoned when room ready. Returned shortly after 4 with another clerk. No phone call was made. No greeting, no apology, no eye contact. Very indifferent but room was ready. Room was very old and dark. Bathroom has not been updated since the 70's. The good part was the beds were great with good linens. There was coffee maker, fridge, microwave and a couple of plates. Would not stay here again until there is a refresh of the property.
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Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jane C, General Manager at Sandman Hotel Castlegar
Responded Jan 5, 2023
Thank you MissyGryphon for your comments. I am disappointed to hear that our Front Desk team were not very accommodating and lacked follow-up. I would definately appreciate being able to discuss this with you directly if you could call me directly at the hotel. On the positive side I am glad you found our beds comfortable. We are having an upgrade in our rooms this year and would definately like to have you come back and let us know how we are doing.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
I stayed in Castlegar for the first time recently and was very pleased at the service provided by the Sandman Hotel staff. After the first night, I had to request a firmer bed (I'm not a spring chicken anymore) and they immediately moved me to an upgraded room that was perfect. The iron didn't work well and a staff member delivered a brand new one in minutes. I was billed incorrectly and it has been rectified after a quick call. These types of inconveniences happen everywhere but how staff deal with them is what counts. Kudos to the hotel for providing stellar service.
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Date of stay: April 2022Trip type: Traveled on business
Location
Service
Sleep Quality
Room Tip: Both rooms were great. The upgrade was a bit nicer and more spacious so I'd take a King next...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Jane C, General Manager at Sandman Hotel Castlegar
Responded Apr 22, 2022
Thank you SaskFlyer2010 we really appreciate your wonderful comments. We are all very happy that you enjoyed your stay here in Castlegar and look forward to the opportunity to having you stay with us again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The beds were firm and comfortable, but the pillows left a lot to be desired. The room was very clean, the staff was friendly and welcoming even when we showed up after 11pm. The hotel is huge and the location is great. This was an overnight trip on the way to our final destination, but we would stay here again for sure. We'd just bring our own pillows next time.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Jane C, General Manager at Sandman Hotel Castlegar
Responded Sep 14, 2022
Thank you very much April for your review and comments. We are very happy you enjoyed your stay with us and we look forward to you staying with us again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We usually stay in Trail with friends on the way out to Cranbrook BC 2 x a year for therapy appointments in Jaffray and Cranbrook after driving out from Kelowna BC on the Sunday to break up the drive and make it a shorter 2 hr (3 hrs to Jaffray) drive on the Monday morning as it is a 6/7 hour drive out for us. We stay the Sunday/Friday night with them. Due to a few of their neighbors bring scared of Covid May 2020, and one across the street eye view to their house my dad and I stayed in at this Sandman in Castlegar the Sunday night coming out and the Friday night return from Cranbrook as it is our halfway point. He was tired after his last appointment so it was overnight in Castlegar again. We were given 2 key cards at the front desk to 114 on the Sunday night for $98 ($106) taxes in through my dads Expedia account Room 114 (2 oversized Double beds) faces the main street going through Castlegar and the parking lot. It was too loud for my dad. We fixed this by closing the blinds. Castlegar is only a 3.5 hour drive for us. This was May 17 and 22 2021 The return trip through Castlegar for $83 the return Friday night we were back on 1st floor and got Room 157 (another 2 double room) which faced the pool/hot tub courtyard this time and had a sliding door going into the pool area. We liked the pool on the way there but on the return it was freezing! And liked we could access our 1st floor poolside hotel room through a sliding door by the 2nd bed in 157. We also liked that 114 was right across the hall from the door going into the pool area. We want to return as this Sandman was the cheapest in Castlegar on Expedia again but was sold out for our dates this fall when we needed a hotel overnight in Castlegar for our return trip Friday Aug 30. We are staying at the Super 8 in Castlegar as they had rooms available for our return trip through Castlegar.…
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Date of stay: September 2021Trip type: Traveled on business
Room Tip: Book the poolside rooms on the odd side that are on the first floor facing the pool. They are...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jane C, General Manager at Sandman Hotel Castlegar
Responded Aug 19, 2022
Thank you for your comments. We look forward to having you staying with us again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are limited hotel options when staying in Castlegar but whatever you do, don't stay here. We had four rooms rented for a family event in town. Here are some of the issues we found: 1. The rooms didn't have any soap. None. They did provide a bottle of hand sanitizer but they ran out of soap for the entire hotel. 2. Pillows. They are the biggest, lumpiest pillows I have ever slept on. Sore necks for everyone. 3. I think they must have had a sale on 30 watt light bulbs. The entire place has poor lighting. Especially, the bathrooms. 4. The hot tub was full of sand. It looked like someone bathed a Sheepdog in it. 5. Our room was above the back door exit where everyone goes out to smoke and drink. I opened our window and politely asked them to be quiet as it was past midnight. They responded with an FU. Nice folks! 6. Bring earplugs. The air conditioner kicks in every 30 mimutes and it sounds like a lawn mower. 7. My cousin had a room facing the inner courtyard where the pool and the sheepdog bath are located. We walked into the room and were knocked out by the smell of chlorine and the humidity from the pool makes it additionally unpleasant. So in short, try another hotel.…
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Date of stay: May 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jane C, General Manager at Sandman Hotel Castlegar
Responded Jun 10, 2022
Thank you JeffdG659OKD for your comments. We set a high standard for ourselves, and we're so sorry to hear this was not met in your interaction with us. We would greatly appreciate the chance to make this right if you would like to contact us directly at the hotel.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A great place to stop, staff is friendly and helpful and site is clean and welcoming. I will be coming here at least once a month! There are places to eat close by and hotel is easy to get in and out of.
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Date of stay: March 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Jane C, General Manager at Sandman Hotel Castlegar
Responded Mar 17, 2022
Thank you Dan I for your wonderful comments and rating. We are so happy that you enjoy staying with us and look forward to having you stay with us each month.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PairofFalcons wrote a review Mar 2022
Kelowna, British Columbia, Canada22 contributions5 helpful votes
We recently had the pleasure of staying in this very clean and well located hotel. It is very central to alot of sight seeing options and walking distance to many eateries. The room was very large, lots of windows, super clean and well appointed with fridge and microwave. This hotel is pet friendly and there are many trails and areas to both hike and exercise both humans and pets. The staff was very efficient and friendly and even called to ask how our room and stay was. Would recommend this location to others
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Date of stay: February 2022
Rooms
Cleanliness
Service
Room Tip: Corner rooms are just delightful
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Jane C, General Manager at Sandman Hotel Castlegar
Responded Mar 10, 2022
Thank you PairofFalcons for your wonderful review and comments. We are very happy that you enjoyed your stay with us and were able to enjoy some of the things Castlegar has to offer. We appreciate your comments and look forward to you staying with us again when you are in the area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Positives: Dogs allowed in rooms, 24-hour check-in, microwave, TV, mini-fridge, free parking and good location. Negatives: stained bed linens, dirty bathtub, dirty bowls and cutlery, dusty desk. Outside empties were scattered all over the hedges in the parking lot. Cigarette butts outside the doors. Front counter staff were not always very approachable. The continental breakfast was far from stellar. The bread was stale, the yoghurt was over a month past its best before date. Very, very, very loud on the first floor (pool side). If you want quiet, ask for a room that is not poolside and on the top floor. Check your linens before you get comfortable. We had blood stains and other mysterious stains in our bed!
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Date of stay: November 2021
Value
Rooms
Service
Room Tip: If you want quiet, ask for a room that is not poolside and on the top floor.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jane C, General Manager at Sandman Hotel Castlegar
Responded Nov 30, 2021
Thank you Andrea for your comments and this is definitely not an acceptable standard for our hotel. I appreciate you letting us know what happened and I would very much appreciate being able to speak with you personally about your stay. I can be contacted directly at the hotel.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great hotel to stay in staff very friendly and very clean hotel In a very convenient area right near the freeway so easy access on our trip in the morning would definitely stay again at this hotel Just too bad because of Covid that there is no restaurant
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Review collected in partnership with this hotel
Date of stay: August 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jane C, General Manager at Sandman Hotel Castlegar
Responded Sep 14, 2021
Thank you bnw1gp3y0i for your wonderful comments. We are happy that you enjoyed your stay with us. We look forward to having you stay with us again in the future
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There is a very apparent smoke smell in the room we stayed in. The room was on the outside and looking out into the back parking lot. Our daughter became congested sleeping in her playpen shortly after arriving. The bathroom is quite old and in need of some work. Our in laws room was looking out into the courtyard/indoor pool. This room didn't have quite as strong of a smoke smell but more of a musty smell to it. Their view was out towards the broken hot tub. It had been left full and taped off with some ribbon. You could see from their room that the water was very murky and had things growing in it. The location is great but for this pricetag I would look elsewhere as there are many other options in this area.
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Review collected in partnership with this hotel
Date of stay: August 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jane C, General Manager at Sandman Hotel Castlegar
Responded Sep 10, 2021
Thank you 2c9j9jl6fm for your comments. We appologize that there was a smoke smell in your room. We are a non-smoking hotel so this is upsetting to hear that your room smelled of smoke. Thank you for letting us know of this issue. We are in the process of fixing our hot tub. We do hope you decide to give us another try when you are in the Castlegar area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$86 - $109 (Based on Average Rates for a Standard Room)
LOCATION
CanadaBritish ColumbiaKootenay RockiesCastlegar
NUMBER OF ROOMS
134
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Claim Your ListingSANDMAN HOTEL CASTLEGAR - Updated 2023 Prices & Reviews (British Columbia)
Frequently Asked Questions about Sandman Hotel Castlegar
Which popular attractions are close to Sandman Hotel Castlegar?
Nearby attractions include Doukhobor Discovery Centre (0.7 miles), Kootenay Gallery (0.7 miles), and Nancy Greene Provincial Park (0.7 miles).
What are some of the property amenities at Sandman Hotel Castlegar?
Some of the more popular amenities offered include an indoor pool, free wifi, and a fitness center.
Which room amenities are available at Sandman Hotel Castlegar?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sandman Hotel Castlegar?
Guests can enjoy breakfast during their stay.
Is parking available at Sandman Hotel Castlegar?
Yes, free parking is available to guests.
What are some restaurants close to Sandman Hotel Castlegar?
Conveniently located restaurants include Black Rooster Bar and Grill, The Grand Buddha Bistro, and Roots Modern Health Food.
Are there opportunities to exercise at Sandman Hotel Castlegar?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Is Sandman Hotel Castlegar located near the city center?
Yes, it is 0.07 miles away from the center of Castlegar.
Are any cleaning services offered at Sandman Hotel Castlegar?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sandman Hotel Castlegar?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sandman Hotel Castlegar offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.