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Sandman Hotel Castlegar

1944 Columbia Ave, Castlegar, British Columbia V1N 2W7 Canada
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Guests1 room, 2 adults, 0 children
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Traveler (6)
Room & Suite (11)
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About

Location
Cleanliness
Service
Value
As Castlegar is nestled in the heart of the West Kootenays, so is the Sandman Hotel nestled in the heart of Castlegar. Minutes from shopping, business, and entertainment, Sandman Hotel Castlegar features modern amenities such as high-speed Internet access, a business centre, indoor pool and whirlpool, and meeting rooms, making this Sandman the perfect choice for your next stay. This summer, unlock exclusive offers with savings up to 30% by using promo code ‘LUCKY13’, earn EXTRA Lucky13 stamps (stay 1 night, get 1 stamp + 1 bonus stamp), and fast track your way to a free night stay.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Breakfast available
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Free internet
Wifi
Internet
Hot tub
Indoor pool
Heated pool
Banquet room
Meeting rooms
Fax / photocopying
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Non-smoking rooms
Suites
Air conditioning
Microwave
Refrigerator
Flatscreen TV
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Business
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146Reviews2Q+A43Room tips
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Popular mentions
My wife and I stayed at The Sandman in Castlegar,we had a excellent room and slept really well,the breakfast was very good . However I found it unsettling that in B.C., the fruit center of Canada that the Fruit cups served for Breakfast came from China. Can they not find an adequate supply of fruit in B.C. and make arrangements with a local supplier and support business in Canada,especially when China is blocking Canadian goods from being sold in China
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Response from GMCastlegar, General Manager at Sandman Hotel Castlegar
Responded 1 week ago
Thank you Companion555781 I am very happy that you enjoyed your stay and I appreciate you letting us know about the fruit cup. I will be talking to our supplier to see if there is a local choice for the these. We are a canadian owned and operated company and we always want to support local and Canadian businesses. Thank you for staying with us here in Castlegar and we look forward to you staying with us again in the future
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Hotel's Favorite
Friendly clean place and very helpful. The only issue is the wait on the reservation line which is a central problem. All staff were friendly and accommodating with any query. Rooms were quiet and clean and coffee was always on in the lobby.
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Response from GMCastlegar, General Manager at Sandman Hotel Castlegar
Responded Nov 19, 2018
Thank you 216barbf for your review. It is always good to hear from our guests and I am happy that you enjoyed your stay here in Castlegar. We look forward to having you stay with us again when your travels bring you our way.
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THis was a horrible hotel expericence. I have stayed at may hotels over the last few months. The hotel lobby is dark and not very well presented, however it was not dirty. The prices for this hotel should be under $100 a night, not closer to $200. The hotel has an elevator which is not the nicest to access. If you have mobility issues you would have to walk out of the main lobby the access through the side entracne and got to the back of the hotel to where the elevator is.Fair distance if you are limited in mobility. Room was tidy, and decor is very outdated and room was very warm. I turned the airconditioner down and went for dinner. The AC was not working and operated like a fan for the room. My room faced the indoor pool on the inside of the hotel. I went to the fromt desk and let them know that my AC was not working. The person at the counter indicated they would send Maintenance. Not a very comfortable night sleep at all. Wnet out for my day and again first thing in the AM i mentioned the airconditioner was not operating and needed to be fixed. The new person at the counter wrote it down and said they would send maintenance right away. I had return many hours later to notice that maintenance had not been there and neither did housekeeping. I wentr back down to the lobby and informed the attendant at the front desk about the AC with maintenance not arriving and that housekeeping did not come and I woulld like fresh towels and toiletries. I returned from dinner a couple hours later to nothing and idicated that no one came to take care of my issues. Stillo nothing... I will never waste my time and money with this place and advise you the same. Sleep is not that comfortable, staff is useless and hotel is over priced. Do not waste your time and money. Stay else where.
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Response from GMCastlegar, General Manager at Sandman Hotel Castlegar
Responded 3 weeks ago
Thank you jbrown18 for your comments. I truly do apologize that you had issues with your a/c in the room and that our staff did not follow through on getting your a/c unit fixed or replaced this is not our normal standard of service. I will have all the a/c's on rooms facing the pool checked to ensure they are working properly. Again I do apologize for the inaction of the staff on not addressing these issues in a timely manner. We are expecting to have a major renovation in the near future to update the hotel. We hope you do decide to give us another try when you are in the Castlegar area.
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The rooms are not cleaned properly. The air conditioning doesn’t work. People were sitting outside in the parking lot to cool off. The pool and hot tub are green. The front desk staff are nice. I would recommend telling them each morning that you want your room cleaned otherwise it may not happen. This hotel is in desperate need of renovations. The bath tub and sink are disgusting and in need of repair. The furniture is dated and old. I won’t be staying here again!
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Response from GMCastlegar, General Manager at Sandman Hotel Castlegar
Responded Aug 6, 2019
Thank you Ibarisoff for your comments. I am sorry the the a/c was not working properly for you, we will have this checked to ensure it is working properly. I am sorry to here that your room was not cleaned in a timely manner I will speak to our housekeeping staff to ensure all rooms are cleaned to an appropriate standard. We are due for a renovation to the hotel in the near future and I hope you do decide to give us another try when you are in the Castlegar area. Thank you once again for letting us know of the issues you had and we do hope to see you again.
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Had an overnight stay here again for about the 3rd time now. I like it, it’s quiet and Staff are friendly. Only negative is they don’t have any Fox News channel! Just that crummy CNN. I would go somewhere else if they had Fox news!
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Response from GMCastlegar, General Manager at Sandman Hotel Castlegar
Responded Jun 20, 2019
Thank you Bigfoot12 for your review and comments. We are happy that you enjoy staying with us. We will look into the possibility of being able to get Fox news appreciate you letting us know that this is something that would make your stay better. Thank you for continuing to stay with us and we look forward to you staying with us again.
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PRICE RANGE
$98 - $121 (Based on Average Rates for a Standard Room)
LOCATION
CanadaBritish ColumbiaKootenay RockiesCastlegar
NUMBER OF ROOMS
134
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