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Sandman Inn Cranbrook

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Sandman Inn Cranbrook
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86 Reviews from our TripAdvisor Community

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There are newer reviews for Sandman Inn Cranbrook
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Showing 86: English reviews
Seattle, Washington, United States
Level Contributor
103 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
1 of 5 stars Reviewed August 9, 2013

I have been staying here once a month for two years now, so I have noticed a big change in two years. The manager that used to hold things together has had health issues, and is not always working, so that could be one factor, but other things are becoming noticeable. The coffee pot in my usual room was chipped... More 

Helpful?
Thank Franklin N
Sandmandan, Manager at Sandman Inn Cranbrook, responded to this review

Thank you for your review and thank you for being such a faithful guest for the past two years. The manager did have health issues for several months and is now back on a regular basis. It certainly sounds like we have overlooked a few things, such as the fallen mirror and chipped coffee pot. From you comments, it is... More 

Calgary, Canada
Level Contributor
136 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
3 of 5 stars Reviewed July 25, 2013

This property used to be a preferred choice in Cranbrook but it has really lost its lustre.Our room had an old air conditioner that was held together with duct tape. It worked rather poorly. The wall paper on either side was peeling. The property has become old and outdated in feel. Given the price ($114) this is not good value.

Helpful?
1 Thank OldFart06
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

Thank you for your review. We always appreciate guest reviews whether positive or negative. Our property is an older property and we are always endeavouring to make things look better, which can be a challenge at times insofar as constant upkeep. Regarding air conditioners, we are in the process of replacing the older ones. Sometimes, we do overlook the appearance... More 

Saskatoon, Canada
Level Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed June 23, 2013

we stayed here as a middle destination for our trip. It was just a night. We found the hotel staff very friendly and easy to work with. The hotel room was so small, that it felt like even for two of us we were tripping over each other. Any more time here and claustrophobia would have set in, that being... More 

Helpful?
1 Thank Prairiegirls16
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

Thank you for your review. Regarding the size of the room which you occupied, it sounds like it was a room with one queen bed, which are quite small. We encourage you to request a room with two beds or a king size bed. These rooms are much larger and would probably better suit your accommodation needs. Regards, General Manager... More 

Spokane
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed April 20, 2013

On arrival I was informed that my reservation rate ($79.00 per night) had not been confirmed with the reserving organization but they were pleased to offer me a Queen room with breakfast for $94.00 plus taxes. I accepted that but, after consideration; requested the original rate. The room was the smallest I have experienced in a national chain. The bathroom... More 

Helpful?
Thank Peter B
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

Thanks for your review. The room you stayed in was one with one queen bed. We do have larger rooms and if you decide to stay with us again, I would encourage you to ask for one. Regarding the quote for the room, it is definitely good practice to honour the quote we originally extend to you. This is normal... More 

Calgary
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed April 8, 2013

Room was converted from a double to a king, had ruts in the floor, holes in the wall and some kind of bug or worm hanging all over the ceiling. Staff didn't care about how our stay was, were rude on check-in and check-out. Train noise is terrible and they run all night long. It took us 45 minutes to... More 

Helpful?
Thank KenandBeth
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

Thank you for your review. We do have certain rooms that are not as attractive as others due to the settling of the building. As a manager, I do not encourage rudeness on our staff's part on any occasion. We do strive to be professional and polite to our guests at all times. There are times that housekeeping situations are... More 

Travelers are raving about these Cranbrook hotels

Salmo, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed March 21, 2013

My husband and I stayed here on Friday March 15th,2013. We were driving through to Calgary. We have stayed in many Sandman's over the years and we were content with this one. On the Monday, March 18th, we sent our son to stay here as he was also heading through to Calgary. I called ahead for pricing and was told... More 

Helpful?
Thank Colleen02091966
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

Thank you for your review. Quoting one price and then offering a higher price is not good practice and I am happy that a refund was given in your case. We hope to see you again and trust that you will have a favourable impression of us in the event you decide to stay with us on another occasion. Regards,... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 19, 2013

We recently stayed at the Sandman and have to say it was one of the best hotels we've stayed in in Cranbrook. The rooms were clean, the 24hr Denny's was a bonus, the pool had the clearest water ever, and the staff was just the icing on the cake. We will definitely be staying there again!

Helpful?
1 Thank TheFoodCritic101
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

Thank you for your positive review. It is especially gratifying to hear a guest extoll the virtues of our staff's excellence in service, as this is a goal we are constantly striving to attain. We hope to see you again. Regards, Dan Schellenberg General Manager More 

1 review
5 of 5 stars Reviewed November 23, 2012

Absolutely amazing staff and would stay any time we r in cranbrook everyone rocks. Couldn't ask for a better place the only thing missing is a nice big hot the pool was Awsome as well thanks again I highly recommend stayin at the sandman inn

Helpful?
Thank Amanda19822012
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

Thank you for your review on our property and I am glad that you were so impressed with our excellence in service, which we pride ourselves in extending to our guests. Also, I am happy that you enjoyed the pool. We look forward to your next stay with us. See you next time. Regards, Dan Schellenberg General Manager More 

Swift Current
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed October 12, 2012

Ok room, but front desk staff was good. Good value! Some people were upset that there wasn't an elevator, but other than that out stay was nice and the hotel was convenient. we would definitely stay at the Sandman again.

Helpful?
Thank canadianwannab
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

Thank you for your review and indicating that our hotel is convenient. We are definitely close to shopping, downtown and recreation facilities with the added bonus of having a 24-hour on-site Denny's Restaurant. Being that we only have two floors, we do not have an elevator; however, I know some people would find an elevator convenient. We look forward to... More 

Toronto, Canada
1 review
5 of 5 stars Reviewed October 5, 2012

I am having a lovely stay with the most wonderful and helpful staff! We had some noise issues but they wnet above and beyond to make us happy. I do wish there was a gym, oh well! I guess I get a day off. Thank you Sandman Cranbrook for being so awesome!

Helpful?
Thank velma232323
Sandmandan, Manager at Sandman Inn Cranbrook, responded to this review

Thank you for your positive review. I am glad you had a wonderful stay. We appreciate both positive and negative feedback. Our staff strive to exceed guest expectations. I am happy that the noise issue was resolved in a timely manner. Once again, thank you and we hope to see you, again. Regards, Dan Schellenberg General Manager More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Multilingual Staff
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
Official Description (provided by the hotel)
Boasting more sunshine hours annually than any other city in BC, Cranbrook is surrounded by miles of lush forest and many glacier-fed lakes. Comfortable guest rooms, a relaxing indoor pool in addition to modern conveniences like high-speed Internet access, a business centre and on-site dining, make this Sandman property the perfect destination for business or pleasure. ... more   less 

Additional Information about Sandman Inn Cranbrook

Address: 405 Cranbrook St N, Cranbrook, British Columbia V1C 3R5, Canada
Location: Canada > British Columbia > Kootenay Rockies > Cranbrook
Price Range: $110 - $131 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Sandman Inn Cranbrook 2.5*
Number of rooms: 72
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