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Sandman Inn Cranbrook

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Sandman Inn Cranbrook
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87 Reviews from our TripAdvisor Community

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There are newer reviews for Sandman Inn Cranbrook
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Showing 87: English reviews
Vancouver, Canada
Level Contributor
59 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed September 30, 2015

This is the second year in a row that our family chose the Sandman Inn for our annual trip to Cranbrook and we are never disappointed. The rate is excellent and the staff are all so helpful. While the rooms could use some updating, the price, location, amenities and staff make up for it. Dan, the Manager, is always around... More 

Helpful?
Thank travelinjack64
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

Thank you so much for your positive review. Comments such as yours help validate the hard work the staff does at the property to ensure excellence in service. We are currently in the process of updating rooms. We have numerous families that love to have their gathering at the Sandman, as it is so convenient and close to many restaurants... More 

Edmonton, Canada
Level Contributor
132 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 stars Reviewed September 20, 2015

Only been here for 1 night. The room was very small. I requested a room on the top floor but was not offered one and ended up on the bottom floor. At 11 at night a diesel pick up backed into a parking spot right outside my window. He was there a few minutes before he shut of the engine.... More 

Helpful?
Thank 71Gonzo71
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

Thank you for your review. Yes, some of our rooms are smaller than others. It is unfortunate that we did not grant your request for a second floor room. Regarding the diesel truck and it's foul odor, we have now positioned cement barricades across the area closest to the main floor windows. This means the trucks can no longer park... More 

Kelowna, Canada
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed August 28, 2015

I stayed at this property for one night and am glad my plans saw me moving on to another location the next night (by the way, it was another Sandman property - Castlegar). The hotel is located right next to the rail line... you would not believe how much work happens with the rail cars moving during the night. When... More 

Helpful?
1 Thank LorneInKelowna
Sandmandan, Regional Manager at Sandman Inn Cranbrook, responded to this review

Thank you for contacting our Guest Relations department and allowing us the opportunity to address your concerns. As we had discussed on the phone, it was an unfortunate case of miscommunication at the property. Our maintenance team had started upgrades to this particular room (the last smoking room conversion as the property is now all non-smoking) and our front desk... More 

Travelers are raving about these Cranbrook hotels

Sherwood Park, Canada
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed August 12, 2015 via mobile

We stayed here and I was disgusted with the room and disappointed the front desk. We stayed to take advantage of the stay 12 get the 13th night free. We had a larger party and they were out of suites which was OK because we brought an air mattress. We got to the room and it had 2 doubles (nor... More 

Helpful?
1 Thank HappyTravels1923
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

Thank you for taking the time to give us your review. Since you used your Lucky 13 card for your stay, I trust that you have had enjoyable stays at some of our other properties. I am sorry to hear your stay in Cranbrook was not the same. The largest rooms we have are with two double beds, as we... More 

Surrey, Canada
Level Contributor
40 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed July 12, 2015

Close to everything with adjoining Denny's restaurant. Beds are comfortable and rooms are a good size. This is a two storey hotel but does not have an elevator. Front desk clerk Andrew is very friendly and accommodating, however I cannot say the same for a lady who was working the front desk in the afternoon.

Helpful?
1 Thank Gerri C
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

Thank you for your review. Some folks find it difficult to negotiate the one flight of stairs, so we always want to accommodate them on the first floor, if possible. I am glad you found Andrew to be friendly and not happy that you did not find the afternoon desk person accommodating. We strive for excellence in service. I hope... More 

Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed June 26, 2015 via mobile

Average hotel. Clean rooms. Weird bathroom set up with 2 piece (toilet and shower) in one room and sink before you walk into that room. Bathroom very small. BEST most comfy bed I've slept in ever- clean bedding, large multiple pillows and a very soft top on mattress. Workout room has 1 treadmill, bike and elliptical machine. Pool looks like... More 

Helpful?
Thank Stefani B
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

Thanks for your comments. Yes, the bathrooms are small. I am glad you appreciated the comfort of the bed and the clean new bedding. Regarding the pool, it is maintained on a daily basis, monitoring the chemicals and clarity of the water for the comfort of our guests. We hope to see you again. Regards, Dan Schellenberg General Manager More 

Invermere, Canada
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed June 23, 2015 via mobile

We've stayed here several times and each time we are pleased with this hotel. They are very friendly and go beyond to ensure our stay is great. Clean, New bedding, new pictures, new lobby furniture and must mention the manager Dan who is the most pleasant and fun guy there! Always smiling!

Helpful?
Thank Annietje
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

Thank you for those great and positive comments. We love to go beyond and exceed guest expectations, after all that is what the service industry entails in my opinion. We are definitely upgrading areas of our hotel, as you say: new bedding, new pictures, new lobby furniture. Additional plans are in the offing. Thank you for you personal comments, too.... More 

Lethbridge, Canada
1 review
1 of 5 stars Reviewed June 14, 2015

Poor choice of a hotel to stay at due to poor construction , hallways crooked, doors have gaps in them, not noise proof, narrow hallways rooms and washrooms very small. They had to place portable fans in the hallways due to terrible odor. Front desk clerk looks and acted disinterested. I wondered all night how did the building passed the... More 

Helpful?
Thank 334greg
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

We welcome all reviews, both positive and negative. There has been some shifting in the building due to the nature of the earth below it and this is mostly noticeable at one end of the property. The fans were placed in the hallways, as there is no air conditioning in the hallways and we use the fans sometimes for the... More 

Vancouver
Level Contributor
72 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed May 15, 2015

Just stayed the one night but was greeted by friendly staff and room was very comfortable for $50.00. Would recommend the place for fellow travellers and there are plenty of quick food places nearby including Denny's next door.

Helpful?
Thank Ricky&Vicky
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

Thanks for your review. It is good that you had such a comfortable stay and found our staff to be friendly. Denny`s is certainly popular and so convenient to be located right on site. We hope to see you again. Regards, Dan Schellenberg General Manager More 

Toronto, Canada
Level Contributor
88 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 stars Reviewed November 8, 2014

This hotel is OK. Nothing special, nothing bad. Don't expect a lot of luxury bit also expect a clean room with friendly staff. Once people. There is a restaurant 24/7 next to the hotel, with direct access to it.

Helpful?
Thank albertobrazil
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

Thanks for your review. I am glad that you found our rooms clean and staff friendly, two of a number of areas that we emphasize in excellent customer service.. Having a 24-hour Denny`s on-site is certainly one of the advantages of staying with us. We hope to see you again. Regards, Dan Schellenberg General Manager More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Multilingual Staff
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
Official Description (provided by the hotel)
Boasting more sunshine hours annually than any other city in BC, Cranbrook is surrounded by miles of lush forest and many glacier-fed lakes. Comfortable guest rooms, a relaxing indoor pool in addition to modern conveniences like high-speed Internet access, a business centre and on-site dining, make this Sandman property the perfect destination for business or pleasure. ... more   less 

Additional Information about Sandman Inn Cranbrook

Address: 405 Cranbrook St N, Cranbrook, British Columbia V1C 3R5, Canada
Location: Canada > British Columbia > Kootenay Rockies > Cranbrook
Price Range: $104 - $131 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Sandman Inn Cranbrook 2.5*
Number of rooms: 72
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