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Sandman Inn Cranbrook

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Sandman Inn Cranbrook
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86 Reviews from our TripAdvisor Community

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Showing 86: English reviews
1 review
1 of 5 stars Reviewed July 17, 2016

This was a filty dirty place to stay. My husband and I have stayed had Sandman hotels before and found them to be very nice. This location had a bathroom fan that was falling out of the ceiling. There was human pubic hair and mold in the shower/tub. the window had in the past had a repair. There was still... More 

Helpful?
Thank Janet C
1 review
1 of 5 stars Reviewed July 6, 2016

The facility is run down and not maintained. There is no elevator. The staff were rude and seemed inconvenienced to check us in. We only stayed one of the three nights reserved. The rooms were sub-standard - we could barely get into the bathroom to use the toilet. We checked out early the next morning and the staff did not... More 

Helpful?
Thank Wendy C

Travelers are raving about these Cranbrook hotels

Edmonton
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 13, 2016

I don't know what all the bad reviews are about. This is a nicely renovated hotel with a clean, comfortable bed. It was a good stopover for the night. I also appreciate that they allow pets. A continently breakfast would be good for the price, but this was a good place to stay overall.

Helpful?
Thank Tara S
1 review
5 of 5 stars Reviewed May 23, 2016 via mobile

Wonderful stay front desk staff very welcoming and saved me money by booking direct. Excellent weekend rate. Walking distance to everything we live in our semi truck up to 8 weeks at a time room was clean and tidy beds lovely and great to be able to park truck there so we could see it. Pet friendly as well. Thank... More 

Helpful?
Thank Garren P
Saskatchewan, Canada
Level Contributor
72 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed April 13, 2016 via mobile

It's an older 2 level hotel. Stayed for 3 nights in a one queen bed room. Room size was good for myself. I think it would also be sufficient for 2 people. It had a mini fridge, microwave, and modern flat screen TV. Also equipped with a desk big enough for working with laptop and paperwork. Although the room looked... More 

Helpful?
Thank VV20070518
Winnipeg, Canada
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed March 16, 2016

This was by far the worst hotel stay I have ever had, but at least it has made for a good story to tell our friends. My fiancée and I checked in on a road trip/business trip. We booked a queen room. Check in was nothing out of the ordinary. When we got our room keys we proceeded to our... More 

Helpful?
Thank Lisa S
Creston, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed December 18, 2015

The wind whistled into our room the whole time (could see outside right next to the air conditioner). The mattress sagged towards the middle quite badly. The sign outside the motel said "Bed and Breakfast Special". We inquired about breakfast and were told by the night clerk as well as the clerk the next morning that there was no breakfast... More 

Helpful?
Thank gmkenny
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

Thanks for your review. It sounds like we missed insulating the area around your air conditioner. Thanks for the heads up. Regarding the mattress, we do take special care to replace our mattresses in a timely manner, so sagging does not happen. I believe there was some miscommunication around the Bed and Breakfast situation. It sounds like you were not... More 

Kamloops, Canada
Level Contributor
52 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed December 17, 2015

This place needs a renovation or to be torn down in the worst way! It's old, dirty, smelly, and not well looked after. The bathrooms are super small, you need to put one foot in the tub to close the door behind you. The only reason I was here is because this is where work put me up. Here is... More 

Helpful?
Thank SteamRestoration
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

Thanks for your review. I am sorry that you were disappointed in your accommodation. Like most of the hotels in Cranbrook, we have certain units that are located near the tracks. For some people, the tracks do not pose a problem. For others, they do and we will happily try and move them further from the tracks, if they let... More 

Level Contributor
7 reviews
2 of 5 stars Reviewed November 13, 2015 via mobile

We are usually impressed with a sandman hotels, but won't stay at this one again. Our room was cold, as we could see outside through the wall mounted air conditioner unit. The rooms, while clean, had a musty smell, and the pool was little more than a rectangular hole in the ground.

Helpful?
Thank Paul P
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

Thanks for your review. We welcome all types of reviews. I am happy that you enjoy staying at Sandman Hotels. Earlier in November, we were insulating our air conditioners, however, it sounds like we overlooked your room. We take pride in our clean rooms, so thanks. Regarding the pool, I am sorry you did not like it. We have had... More 

Vancouver, Canada
Level Contributor
59 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed September 30, 2015

This is the second year in a row that our family chose the Sandman Inn for our annual trip to Cranbrook and we are never disappointed. The rate is excellent and the staff are all so helpful. While the rooms could use some updating, the price, location, amenities and staff make up for it. Dan, the Manager, is always around... More 

Helpful?
Thank travelinjack64
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review

Thank you so much for your positive review. Comments such as yours help validate the hard work the staff does at the property to ensure excellence in service. We are currently in the process of updating rooms. We have numerous families that love to have their gathering at the Sandman, as it is so convenient and close to many restaurants... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Multilingual Staff
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
Official Description (provided by the hotel)
Boasting more sunshine hours annually than any other city in BC, Cranbrook is surrounded by miles of lush forest and many glacier-fed lakes. Comfortable guest rooms, a relaxing indoor pool in addition to modern conveniences like high-speed Internet access, a business centre and on-site dining, make this Sandman property the perfect destination for business or pleasure. ... more   less 

Additional Information about Sandman Inn Cranbrook

Address: 405 Cranbrook St N, Cranbrook, British Columbia V1C 3R5, Canada
Location: Canada > British Columbia > Kootenay Rockies > Cranbrook
Price Range: $109 - $131 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Sandman Inn Cranbrook 2.5*
Number of rooms: 72
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