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Heritage Inn Hotel & Convention Centre

Traveler (9)
Room & Suite (12)
Dining (3)

About

#10 of 18 hotels in Cranbrook
Location
Cleanliness
Service
Value
Conveniently located in the heart of Cranbrook, the Heritage Inn Hotel & Convention Centre offers the best in hotel service and accommodations. Whether you’re here for business, leisure, or for a special event, the Heritage Inn Hotel & Convention Centre has everything you need for a relaxing and comfortable stay. Enjoy a host of on-site amenities including our restaurant, lounge, fitness room, indoor pool and hot tub.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Parking
Free internet
Wifi
Public wifi
Internet
Hot tub
Pool / beach towels
Heated pool
Restaurant
Breakfast buffet
Vending machine
Banquet room
Meeting rooms
Fax / photocopying
Non-smoking hotel
ATM on site
24-hour front desk
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Desk
Microwave
Flatscreen TV
Complimentary toiletries
Smoking rooms available
Housekeeping
Room service
Telephone
Wake-up service / alarm clock
Refrigerator
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Good to know
HOTEL CLASS
162Reviews
0Q+A
38Room tips
Traveler rating
  • 28
  • 71
  • 32
  • 19
  • 12
Time of year
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Popular mentions
We stayed at this property on a recent trip through this region. Our room was fairly large and everything worked in the room and it was clean. The bed was comfortable and the towels were new. The indoor pool and hot tub are well maintained. The room rate was affordable. There was a wedding reception taking place the night we were there so parking was at a premium. We were told by reception to make sure we parked our vehicle at the front of the hotel over night because there are CCV cameras covering the parking lot in the front but not in the back. The implication was that there had been some parking lot crime recently. We did not experience any problems with our vehicle.
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Very good hotel, prices are great, restaurant is good, breakfast is ample. Pool and hot tub are great. Staff are always friendly and helpful. Plenty of parking, and location is on main drag. The casino is a 10 mln drive, and it's all in the shadow of the Rockies.
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This hotel really needs updating. The bathroom was directly out of the age of dinosaurs. Faucets were loose a leaky, the shower had a rubber stopper to turn on the shower since the control was broken.The lavatory had a chip in it. Rooms are dark due to the poor lighting. It seems that there has not been any TLC to the building.This is a two story hotel with no elevator so it would present problems for anyone physically challenged. On the positive side the staff was very friendly and helpful and the bed was very comfortable.
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Response from HeritageInn_11, Manager at Heritage Inn Hotel & Convention Centre
Responded Feb 12, 2019
Dear Enio, Thank you for letting us know about your stay at our hotel. Guest satisfaction is very important to us and we strive to ensure our customers' expectations are met. I have passed your comments about the room to our housekeeping and maintenance departments for review. We apologize if these factors impacted your stay. We hope that you can give us another chance to show you an excellent experience on your next trip. Sincerely, The Heritage Inn Hotel & Convention Centre Cranbrook
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This is our second stay at this hotel. The room was clean and renovated. The price was right. Wifi was a little slow. Plenty of parking. Plenty of rooms I think do to the season so it was a nice quiet stay. Went for breakfast in the hotel restaurant and it was reasonable and good. Yes we will come back and stay when we are back in town. Thanks.
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Response from HeritageInn_11, Manager at Heritage Inn Hotel & Convention Centre
Responded Feb 1, 2019
Dear Guest, Thank you for taking the time to share this wonderful feedback with us! We are so glad you enjoyed your stay with us and were also able to take advantage of our onsite restaurant for breakfast. We look forward to your next visit to the area. Sincerely, The Heritage Inn Hotel & Convention Centre Cranbrook
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This hotel is one of those hotels that if you're expecting a four-star five star hotel this is not it. That being said is very well situated for getting downtown doing all the things that you have to do shopping. And with easy access to the parking lot and lots of parking front and back this is just one of those hotels that is a good fit for someone who is busy and on-the-go. From the lounge / Pub that is very affordable, to its conference rooms and exercise rooms, this hotel has pretty much got it all.
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Response from HeritageInn_11, Manager at Heritage Inn Hotel & Convention Centre
Responded Nov 7, 2018
Dear Guest, Thank you for taking the time to share this review. We work hard to make our guests happy and appreciate your feedback about your stay! We hope to see you again soon. Sincerely, The Heritage Inn Hotel & Convention Centre Cranbrook
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Previous
PRICE RANGE
$80 - $100 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
heritage hotel cranbrook
LOCATION
CanadaBritish ColumbiaKootenay RockiesCranbrook
NUMBER OF ROOMS
100
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