When we tried to book a place in December in Parksville, there were no vacancies any where. Ocean trails was the only place that would put us on a waiting list and called us back. We stayed in a very well equipped and clean 1 bedroom unit. The bed and pillows were extremely comfortable. Anything missing was corrected immediately. One of the best shower pressures I have experienced in a commercial location.
We had booked a 3 nights stay in December 2021. Before our stay roads on the island were closed due to washouts and dangerous conditions. Government directives were advised for essential travel only. There was also a gas shortage as a result of this at the time. We contacted Ocean Trails to cancel our reservation however they withheld our $50.00 deposit. We understood someone from the resort would contact us however we never did hear from them. . Due to the circumstances it seems like poor customer service and irresponsible to withhold our deposit with these advisories in place. There are many resorts in Parksville and on Vancouver Island to choose from. In the future we will book with another resort.
We will never return to Ocean Trails. We responsibly cancelled, due to the government directive for essential travel only, gas restrictions and serious weather conditions that resulted in some road closures and delays. Ocean Trails withheld $50 of our deposit which seemed an unfair practice in these circumstances. Our decision to cancel was based on government advisories. We were told we would get a response to our emails regarding this. To date there has been nothing. Due to these poor customer relations, we have made a decision to never stay at this resort again, nor of course, would we ever recommend it.
The 2 bedroom unit we shared with another couple was very comfortable - kitchen was very well equipped. We asked for and received a unit right near the path to the beach. If you have trouble with STEEP ramps, you might not be able to walk down to the beach, and would have to drive (3 min) to the Rathtrevor parking lot. My only complaint was with the office staff - we reserved through Booking.com and got a call from the hotel within an hour of making the booking, asking us for a larger deposit than Booking.com required. I paid it, but asked for a receipt/reservation confirmation. It took 3 emails and 3 phone calls over the course of a week before we ever got our confirmation. Very sloppy!
There were 15 0f us that travelled from Vancouver by ferry, of course hoping to golf 6 days. However, the weather was not good to us and we were able to play only 3 courses. Anyway, we all had a good time and ate at a number of good restaurants that we had dinners at also, last year . Next year we are planning on going over in August and will once again stay at Ocean Trails Resort ! Thankyou !
From start to finish , Ocean Trails is a perfect spot. Incredible staff that was patient with our ever changing reservations with uncertain International Covid regulations. The individual units were completely outfitted and spotlessly clean. Great grounds with pool, playground and of course the wonderful beach. I'd highly recommend Ocean Trails
Hi there it was al very last minute and we enjoyed every minute super friendly, cozy and kitchen all stocked and the pool and hot tub were clean and then we needed a BBQ no problem they brought one over and took it away Gladly stay again :) Chelan
The resort is great! We all had lots of fun, the kids were in the swimming pool, hot tub and playground all day long. The resort was very clean and organized, at night very calm and with no parties or noise.
This was our first time at Ocean Trails. We stayed in a 3 bedroom condo - fully equipped and clean. The third bedroom was it’s own private suite on the second floor with a separate sitting area with a TV and pull out couch along with a full bathroom and king sized bed in the bedroom. We appreciated the fan (no A/C in the units) and being amongst the trees as it was hot! The new pool was a huge hit with the kids. Many bike trails out your front door - we even biked on a well marked gravel trail to Coombs! Note - the trek to the beach was steep. We packed a wagon and walked the first day, but the remaining beach trips were done by car - a short 2 minute drive to Rathtrevor Provincial Park, where there was ample parking and “outhouses”. Otherwise, there were no bathroom facilities on the beach directly below Ocean Trails (quite a walk with little ones to Rathtrevor outhouses). A great family trip all in all.…
I realise these are difficult times but there was no impression of friendliness to the guests. Family has been coming here for fifteen years, over 25 with other friends. Liked new swimming pool and hot tub. Felt something going on here?