Retro Suites Hotel
2 King St W, Chatham, Chatham-Kent, Ontario N7M 1C6 Canada
Lowest prices for your stay
$156
Free cancellation until 02/11/23
$164
$139
Booking.com$164
Travelocity$156
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About
#1 of 9 hotels in Chatham
Location
4.7
Cleanliness
4.9
Service
4.8
Value
4.7
Travelers' Choice
Artfully nestled in historic downtown Chatham, The Retro Suites is a first class hotel with comfort, elegance and style that will surpass all your expectations. Being the only hotel downtown, guests are always a short walk from fine dining, shopping and live theatre. Our 45 guest suites are all individually appointed and create a one of a kind experience that is uniquely yours. With over 2,500 square feet of event space our venue is ideal for any corporate event, wedding ceremony or reception.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Conference facilities
Banquet room
24-hour security
Baggage storage
24-hour front desk
Wifi
Restaurant
Meeting rooms
Non-smoking hotel
ATM on site
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Desk
Room service
Telephone
Coffee / tea maker
Kitchenette
Cable / satellite TV
VIP room facilities
Bottled water
Iron
Wake-up service / alarm clock
Microwave
Refrigerator
Kitchenware
Flatscreen TV
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Mid-range
Languages Spoken
English
Location
72Somewhat walkable
Grade: 72 out of 100
12Restaurantswithin 0.3 miles
13Attractionswithin 0.3 miles
Contact
2 King St W, Chatham, Chatham-Kent, Ontario N7M 1C6 Canada
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Most Recent
We stayed here on Boxing Day for a family event. We were upgraded to a suite, the Cal Suite with a loft. Absolutely beautiful!!! We each had our own bathrooms and plenty of space. The only suggestion I have is that the sheets were a bit scratchy in the loft bedroom. And…this suite faces King Street with a bit of traffic noise. The restaurant, The Chilled Cork was not open upon arrival and did not open until 11 am the next morning. They did offer a free continental breakfast with muffins, coffee and fruit. It would have been nice if the restaurant had have been opened an hour earlier, as I enjoy their selections for breakfast. We choose a different themed room every time we visit. If you need a place to stay, treat yourself and book this hotel.
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Date of stay: December 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I've visited the hotel 5 years ago and left a raving review, and was looking forward to returning this time. Unfortunately this time I felt the hotel appeared overpriced as the room I was in (Chic Antique) was fairly standard - no wow effect. Blinds down all the time making it really dark, as the room faced the rooftop with extracts/AC units etc. Could hear every noise from next door as well. The most disappointing was the fact that they no longer open the restaurant for breakfast- came down jet lagged at 7a.m. and been advised it's not opening until 11a.m. They have coffee, muffins and cereal at the reception to go, but nowhere to actually have breakfast downstairs. Ended up googling a breakfast place nearby- Country Kitchen, which opened at 7 and was lovely. Overall I'm afraid I won't be returning again as it seems like a lottery how good the room would be and I'd definitely be expecting breakfast on site for the cost charged.…
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Date of stay: November 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
My spouse & I stayed for 4 nights mid-week in July 2022, using the hotel as a base of operations to visit family in Southwestern Ontario (and a few craft breweries too!). We had the King Superior room 204 (The Den). Signage was a bit confusing to find the room at first as the hallway you're first on doesn't mention which direction it can be found. But we were close & someone directed us to the side corridor where it is located. The room is spacious and nicely laid out. We found the bed to initially feel quite soft, but after lying on it for awhile, it had a firm interior that got more uncomfortable. Don't know if the king beds differ from room to room, but this was a bit disappointing for a hotel room at $200/night. The door to the Juliette balcony was a bit tricky (see photo) - I had to go and ask at the front desk how to lock it, because the deadbolt knob was just spinning round & round. Turns out, it's a dummy knob - the locking action comes from the lever handle (up to lock/down to unlock). Would have been good to have that documented someplace in the room. The bathroom shower is massive, but the shower head was a bit strange - it's a folding head with 3 jets, but it had been folded down with the jets facing out - firing it up would have resulted in blasting yourself in the face (or the far wall). The lack of hooks to hang a towel on while using the shower was a bit of a disappointment too - the only hook was on the back of the bathroom door & that was quite a reach for anyone standing in the shower trying to reach their towel to dry off. Easily fixed with another hook closer (see photo for better location). In this eco-friendly environment of not changing out towels each day (always my choice), it would be better to provide more towel racks (there's only 1) for drying your towels (see photo for perfect location). A good stay - coffee was fine in-room, but the kitchenette cutlery was a little lacking (knife anyone?) Not a deal breaker, but details count at this price-point I think.…
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Date of stay: July 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Nathan Bergeron, Guest Services / Front Office at Retro Suites Hotel
Responded Aug 5, 2022
Hello, Thank you for your 4 star rating and thorough review of your stay, we truly appreciate the time you took to write us your comments and suggestions. We will definitely take all of your suggestions (with photos thank you!!!) to the management team and get these things addressed. We are glad you had a nice stay with us and we hope to welcome you back in the future! I will mention that you can call us anytime 24/7 to make a reservation over the phone and we can help you pick the perfect room for you and you can make requests for specific themes as well!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
This is one of the best hotels in Ontario. Each rooms are different in size and type and decoration, with different names. Convenient spacious rooms with amazing lobby and astonishing decorations everywhere. This place is a must see in west Ontario.
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Date of stay: August 2022Trip type: Traveled with family
Room Tip: Just enjoy!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Nathan Bergeron, Guest Services / Front Office at Retro Suites Hotel
Responded Aug 5, 2022
Hello! Thank you so much for your glowing review of our hotel and your 5 star rating, we really appreciate it. We pride ourselves on our fabulous antiques/artifacts and art that we have throughout the hotel for all of our guests to enjoy and we are glad that you had the chance to explore the hotel and see it for yourself. We hope to welcome you back in the future to try one of our other 45 suites.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I wanted to post another favorable review of the wonderful Retro Suites and apologize for my previous review that was unnecessarily harsh based on government imposed deadlines during Covid My most recent stay in June was restful and most comfortable thanks to the great staff and amenities of the Retro Suites Welcome staff was friendly and professional and I felt an air of positivity and energy when I encountered a hotel team member Retro has always been my go to place when I have been visiting the Chatham-Kent area while on business and sometimes I have even enjoyed some personal fun time as well ! Thank you Retro Suites - you weathered the storm of Covid and I am pleased to enjoy current and future stays ! Big shout out to Tina at Retro. You are the heart and soul of Retro and you never forget what is important in the hospitality business ! Thank you…
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Date of stay: June 2022Trip type: Traveled on business
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Nathan Bergeron, Guest Services / Front Office at Retro Suites Hotel
Responded Aug 5, 2022
Hello Sam! Thank you so much for another favorable review from you it's really appreciated. There were definitely some things during the peak of covid that we had to do differently and not have inside guest suites that was not ideal for anyone especially our regular guests and we thank all of our guests for bearing with us during the pandemic. We do have a fantastic team and as you mentioned we all have positive energy and love to come to work so thank you for noticing and mentioning this. We look forward to welcoming you back during your business trips to Chatham and we do truly appreciate your business.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We went here to celebrate my 5-year anniversary with my significant other. As I've worked in the industry I can be quite picky when it comes down to hotels that are noted to be the best in the business. This hotel is a great spot for some fun photos (definitely do the photo booth!!) Pre-arrival assistance is warmly received. The team is very pleasant and responsive when you email them for assistance. There are great packages available that we took advantage of! Our stay was in the King William Suite - I could not believe how gorgeous the room was. A minor critique to room quality: 1) the fireplace though heat came out, did not really give any ambiance. felt like the lighting was broken. 2) carpet stains from the furniture black marks aren't always appealing for a 200+ price tag on the room. 3) The heating unit rattled so much we ended up using the fireplace in lieu of the heater. The soaker tub is AMAZING. Definitely a selling feature. Though the shower/conditioner mix would - felt not like premium offerings. Again, would I care at any other hotel? No. but if you're putting Ontario's Premier Hotel on the wall.. you look for those small details. Towels/Bathrobes were a little scruffy but overall good quality. The service here was truly fantastic from the agents who checked us into Taylor at the front office who as there during the majority of our trip. Always so positive and made us feel so welcomed! My only feedback here would be on holidays pre-collecting what is open and to-do in the area. we went completely forgetting our anniversary fell on Family Day - though we asked we did not get the assistance one would hope for.…
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Date of stay: February 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Nathan Bergeron, Guest Services / Front Office at Retro Suites Hotel
Responded Aug 5, 2022
Hello Kyle, Thank you for your positive, thorough review of our hotel. We appreciate the 5 star rating and the detail added about your stay, including the critiques. We will take these critiques up with our maintenance team and make sure that they have or will be fixed. The carpet is being replaced in the next few weeks so I'm happy to report that! We are thrilled you were happy with our customer service during your stay and will certainly take and implement your suggestions. We look forward to welcoming you back to the hotel to try another one of our "gorgeous" rooms!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed in the King William room and it was one of the nicest rooms We’ve ever stayed in. Super clean and decorated beautifully. The hotel itself is a like a collector museum, inside and out. The outside deco facade was very cool. Staff were great, very kind, friendly and professional. We got a great souvenir in the photo booth for only 5 bucks 😀 and had a blast checking out the old memorabilia in the hallways. If your looking for something new and not the same old cookie cutter hotel this is the place!
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Date of stay: March 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Nathan Bergeron, Guest Services / Front Office at Retro Suites Hotel
Responded Mar 22, 2022
Hello, Thank you for the terrific review and 5 star rating of our hotel on TripAdvisor. We love that you noticed how "super clean" our hotel is, as our hard working room care team appreciates and deserves all of the compliments and praise. This hotel IS like a museum and that's certainly one of the best aspects of the property. Glad you had a chance to use our beautifully restored photo booth for a souvenir of your visit. We look forward to welcoming you again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Overall our stay was great, two nights in “The Library” cozy, clean, king size bed, loved the comfort of the room and spacious bathroom. The Cork is amazing for dinner, Thursday nights are 2 can dine for $49, fantastic food and drinks. Loved our stay, missing one star due to a strange vibration and thumping sound that goes on and off all day and night,
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Date of stay: March 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Nathan Bergeron, Guest Services / Front Office at Retro Suites Hotel
Responded Mar 15, 2022
Hello, Thank you for your 4 star rating of our hotel we truly appreciate your feedback. We have our maintenance team trying to locate the vibration that you experienced during your stay, we are terribly sorry that this happened during your sleep. Please email me (nathan@retrosuites.com) directly the next time you decide to return and reference this and we will offer you a complimentary upgrade (subject to availability) and I will personally manage your reservation to make sure everything goes smoothly. Thank you!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Always clean. Staff friendly and helpful. There’s a restaurant in the hotel and the food is enjoyable. Each room is different and the hotel has a lot of interesting decor. I always enjoy my stay here. There’s a great used book store nearby, an antique store. A beautiful little park across the street with a view of the water. The hotel also has plenty of parking.Many Victorian homes to look at in the area if you enjoy walking.
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Date of stay: December 2021Trip type: Traveled with family
Room Tip: Has an elevator. Plenty of parking.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Nathan Bergeron, Guest Services / Front Office at Retro Suites Hotel
Responded Mar 15, 2022
Hello, Thank you for you great review of your stay and the 5 star rating, we truly appreciate you taking the time to review us here on TripAdvisor. Our room care team works very hard keeping all of our spaces spotless and they will be thrilled to know that you thought so. We look forward to welcoming you back to the hotel in the future to try another room.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife found this gem of a hotel and booked us a surprise night away from the kids as a Christmas gift for me. The hotel is very well maintained with an interesting floorplan. The entire hotel is were creatively decorated; we enjoyed just walking around the building, getting lost in the criss-crossing halls, and admiring the artwork & decor. The staff were very friendly and attentive to the few extra requests we made, and even took the time to handwrite a welcome note. We stayed in the King William suite. It definitely gave a sense of royalty with the spacious room, luxurious bathroom with clawfoot tub & oversized shower, stained glass windows and grand furniture. Worth every penny spent. We will undoubtedly be back!
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Date of stay: December 2021
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Nathan Bergeron, Guest Services / Front Office at Retro Suites Hotel
Responded Mar 15, 2022
Hello Johnathan, Thank you for the wonderful review and 5 star rating of our hotel. We are thrilled you enjoyed your stay with us, yes King William is a fantastic room to start your Retro Suites experience. We look forward to welcoming you back in the future to try one of our other 45 suites.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$120 - $186 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
retro hotel chatham
LOCATION
CanadaOntarioChatham-KentChatham
NUMBER OF ROOMS
45
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Claim Your ListingRETRO SUITES HOTEL $116 ($̶1̶4̶1̶) - Updated 2023 Prices & Reviews - Chatham, Ontario, Canada
Frequently Asked Questions about Retro Suites Hotel
Which popular attractions are close to Retro Suites Hotel?
Nearby attractions include Gentry Manor (0.2 miles), Thames Art Gallery (0.2 miles), and ARTspace (0.3 miles).
What are some of the property amenities at Retro Suites Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Retro Suites Hotel?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Retro Suites Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
What are some restaurants close to Retro Suites Hotel?
Conveniently located restaurants include Chilled Cork Restaurant and Lounge, William Street Cafe, and Satellite Restaurant.
Is Retro Suites Hotel located near the city center?
Yes, it is 0.4 miles away from the center of Chatham.
Are any cleaning services offered at Retro Suites Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Retro Suites Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Is Retro Suites Hotel accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.