Classy, modern hotel, friendly reception/service, Bistro somewhat disappointing. Checked was efficient even though I had expected to just have to pick up the key vs. going through the credit card process.
The staff were very accommodating during a very stressful time for me, with my flight being canceled last minute. They went above and beyond for me. I truly appreciate it. The room was bright, and clean. The food was outstanding, so delicious! Texting the front desk was awesome, they replied back within minutes, great feature. The hotel is in the heart of of the city, so much to see. Beautiful historical buildings, gorgeous parks to visit. I highly recommend staying here.
Beautiful and unique hotel with a great staff.....I'd stay there again, in a heartbeat.....Parking no problem........Parking garage, very close to the hotel.....Having WIFI was a great bonus.......I would stay there again, in a heartbeat.
This place needs to decide if it is a party/music venue or a grown up hotel. Having been kept awake till 1am on a Sunday by the thumping bass line from a wedding party three floors below, I fear they've chosen Option 1 and chosen to ignore other paying guests.
Food in restaurant I would say was 5 star ,wait staff were excellent. Package included parking and a bottle of bubbly in the room . The hotel threw in a box of chocolates , They had roses on pillows .They had the fireplace on the TV when we went in . They went all out made my anniversary extra special.
Great boutique hotel. Very clean. Comfortable bed. Staff were very keen on making sure everything was to our satisfaction. This hotel has alot of character and the room was pretty funky. Even had a record player and some vinyl to chill to. We would definitely stay here again.
Loved this hotel. Spacious rooms with luxurious robes and toiletries. Spotlessly clean. Superb staff who were friendly and kind. Did not enjoy dinner in their restaurant but there are lots of other places to eat. Be warned that walking the streets of downtown Kitchener is safe in daylight only in my opinion (as a female senior travelling alone.) Spend your time in downtown Waterloo, which is lovely. I will definitely go back again!
My stay at the hotel was great I really enjoyed my stay here The staff went above and beyond to help me to guide me around the city This was my first time to Kitchener I would recommend staying here Keep up the good work
What a great stay.we had here. The staff were super friendly and helpful. The room was clean and very cute. Bed was super comfy. The only thing that could be better is the internet, it kept breaking up when we were watching a movie and saying weak signal. Go to the Grand Trunk Saloon for a delicious nearby restaurant.
Excellent hotel with spacious, rustic rooms. Staff was awesome and even extended my checkout to 3:30pm to allow for me to work from my room for the majority of the day. The restaurant is very good as well. Great overall experience.
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