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Crowne Plaza Kitchener-Waterloo

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Crowne Plaza Kitchener-Waterloo
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205 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Kitchener-Waterloo
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Showing 204: English reviews
Edmonton, Canada
Reviewed November 14, 2016

Having stayed at this property in the past, I was happy to see that it has been given a new lease on life. The last time I stayed, it was a very tired hotel and was in state of despair. I am happy to report that the hotel has been transformed into a more modern hotel and the staff were...

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Helpful?
Thank Mark D
Lucy D, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear Mark, Thank you for your taking the time to leave a detailed review, your comments are much appreciated. We are glad that you enjoyed your stay and the facilities and found our staff to be friendly and helpful. We hope to be your hotel of choice again the next time you are in the Kitchener-Waterloo area. Warm regards, Martina...

Stratford, Canada
Reviewed November 5, 2016

this has been many hotels over the years, but no matter the name, the stay has always been above expectations. great location in central KW, awesome staff and accommodations and a very reasonable price point. many great small restaurants within walking distance and a short car ride away from places like Bingamins or St Jacobs market

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Helpful?
Thank Mike R
Lucy D, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear Mike, Thank you for taking the time to leave such a wonderful review. Your feedback is appreciated. We are glad to hear that you find our service beyond your expectations. This is the guest experience that we work hard to provide to everyone who stays with us. We are glad that we could do this for you as well....

Toronto, Canada
Reviewed October 29, 2016 via mobile

We had the pleasure of staying at this hotel for two nights as part of a conference group with our child and overall I would say it's a very nice hotel with some awesome amenities the rooms are very modern clean and well-kept and the hotel itself has lots of great activities including an awesome pool massive hot tub fitness...

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Helpful?
Thank cberenguer
Lucy D, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Thank you for your detailed review. We are glad to hear that your enjoyed your stay and apologize for the disappointment you experienced in regards to the catering for your event. Your comments have been passed on to the appropriate department for review. We are glad that you enjoyed the conference facilities themselves and hope to see you again soon....

Woodstock, Canada
Reviewed October 23, 2016

At this time many streets around downtown Kitchener under construction. Difficulty finding hotel. Once arrived checki-in was quick. Rooms were ready. We had booked ahead. Many children in hall playing hockey. Had to ask them to move aside so we could walk by. Rooms were with 2 queen size beds. No bath but a large shower. Check out was quick.

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Helpful?
Thank weissp
IHGService, Guest Relations Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear weissp, Thank you for taking the time to express your thoughts and concerns. We are pleased you liked the convenient location of our hotel to your destination and the quick check-in and check-out. On the other hand, we are sorry for the shortfalls you have noticed during your stay. Your feedback is very important to us as this continually...

Detroit Area
Reviewed October 23, 2016

Stayed for 5 nights for a work trip. Overall an excellent stay. The public/common areas are fresh, bright and clean. As the hotel consists of 2 main buildings connected (somewhat awkwardly) it is a challenge navigating the upper floors at first. Transitioning between the different areas of the building involves turns, ramps and very low ceilings in spots (there are...

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Thank its_shoeless_joe
Sudbury, Canada
Reviewed October 16, 2016

My husband and I stayed here this past weekend for a little get away for the weekend and to catch a play in Stratford. Staff that greeted us at the front were welcoming and friendly, and patient with our vehicle being left out front longer than expected. The room was a King Suite and it was beautiful and spacious. The...

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Helpful?
Thank Crystal M
Lucy D, Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear Crystal M, Thank you for your wonderful comments and feedback about your recent stay with us at the Crowne Plaza Kitchener. We are happy to hear that your get away weekend was successful and we were able to play a part in making that happen. I have shared your comments with our team so they too can celebrate their...

Georgetown, Canada
Reviewed October 15, 2016

we booked this hotel to stay overnight for our 16th wedding anniversary and to see Danny Bhoy the comedian. upon arrival.. there were two girls at the front desk both serving people..neither greeted us nor smiled at all. once it was our turn, and we walked up to the counter, the girl..who served us did't welcome us, smile or give...

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Helpful?
Thank Joanne M
Lucy D, Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear Joanne M, Thank you for taking the time to post your feedback about your recent stay. On behalf of our entire hotel team, please accept our sincere apologies for the inconvenience you experienced throughout your stay. I have shared your comments with all our departments and ensured that everyone was aware of what happened and how we can not...

Kingston, Canada
Reviewed October 11, 2016 via mobile

My wife and I attend ocktoberfest every year. This was our fourth time staying at this hotel. Normally there are ocktoberfest festivities directly in front of the hotel, except for this year due to construction. The hotel has been renovated in the last couple of years. It is very modern and very clean. The rooms are nice and the beds...

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Helpful?
Thank philicious1977
Lucy D, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear philicious1977, Thank you so much for your wonderful comments about our hotel and our stay. We do appreciate your feedback and thank you for your loyalty over the last 4 years! I am so happy to hear that we are your hotel of choice and that we were able to accommodate your early check in request this stay and...

Reviewed September 28, 2016 via mobile

I had a nice stay at this hotel but it was average and nothing to write home about. The fresh look of the aqua lounge is nice and modern. The bed was comfortable and the room was clean. Great downtown location with lots of restaurants within walking distance.

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Thank Chantelle E
Lucy D, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear Chantelle E, Thank you for taking the time to post your feedback on your recent stay with us. I am happy that you had a nice stay with us and that you enjoyed our Aqua Lounge Restaurant. We hope that on your next visit to the Kitchener area that you will choose to stay with us again. Warm Regards,...

Hamilton
Reviewed September 24, 2016

First stay at this hotel but it won't be the last. Arrived tired and hungry and was treated very well from start to finish. Provided with a lovely quiet room on request, overlooking the courtyard. Staff were amazingly considerate and friendly. Room was exceptionally clean and bed comfortable. Restaurant was excellent. Highly recommend the striploin!

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Helpful?
Thank Horsemama
Lucy D, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear Horsemama, Thank you so much for your wonderful comments about our hotel and staff. I am happy that you enjoyed your stay and that you were able to experience our wonderful menu in our restaurant. I hope that you choose to stay with us again on your next visit to the area. Warm Regards, Lucy Domingos Front Office Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Crowne Plaza Kitchener-Waterloo is Kitchener's largest and premier full service hotel. Ideally located in the heart of downtown Kitchener, the Crowe Plaza Kitchener-Waterloo is the jewel of downtown, providing upscale accommodations and meetings/conference facilities. With a multi-million dollar renovation completed each guest room is a brand new room, offering our guest a luxurious stay. The Crowne Plaza Kitchener-Waterloo boasts 201 modernly designed guestrooms, 17 000 square feet of meeting/function space, onsite restaurant and lounge, indoor swimming pool, full fitness and recreation centre including two bowling lanes and mini putt. ... more   less 

Additional Information about Crowne Plaza Kitchener-Waterloo

Address: 105 King St E, Kitchener, Ontario N2G 2K8, Canada (Formerly Delta Kitchener-Waterloo)
Location: Canada > Ontario > Region of Waterloo > Kitchener > City Commercial Core
Price Range: $103 - $152 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Kitchener-Waterloo 3.5*
Number of rooms: 201
Reservation Options:
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Also Known As:
Delta Kitchener-Waterloo Hotel Kitchener
Delta Hotel Kitchener
Kitchener Delta Hotel
Crowne Plaza Kitchener-Waterloo Ontario
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Questions & Answers

Here's what travelers have asked, with answers from Crowne Plaza Kitchener-Waterloo staff and other travelers.
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Questions? Get answers from Crowne Plaza Kitchener-Waterloo staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for rooms in the new part of the hotel--9th floor was great for us--and try to deal with the front desk, rather than the 1-800 number”
 of 5 bubbles BarryB281, Dec 30, 2016 | Read review
“If you are staying in a mini suite make sure you are not in a suite with an adjoining room. Not at all sound proof - private.”
 of 5 bubbles FraHar, Nov 23, 2016 | Read review
“Get room near elevators. Halls are long to much walking around for anyone needing help.(Walkers and canes)”
 of 5 bubbles weissp, Oct 23, 2016 | Read review
“insist on a room in the newer part and if a quiet room find a manager or speak to Zac”
 of 5 bubbles F4396VYjoannem, Oct 15, 2016 | Read review
“Ask front desk staff for what you need and they will find you the best room.”
 of 5 bubbles Horsemama, Sep 24, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question