Crowne Plaza Kitchener-Waterloo, an IHG Hotel
105 King Street East, Kitchener, Ontario N2G 2K8 Canada
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Room & Suite (40)
Dining (6)
About
#4 of 15 hotels in Kitchener
Location
4.0
Cleanliness
4.3
Service
4.0
Value
3.7
The Crowne Plaza Kitchener-Waterloo is Kitchener's largest and premier full service hotel. Ideally located in the heart of downtown Kitchener, the Crowe Plaza Kitchener-Waterloo is the jewel of downtown, providing upscale accommodations and meetings/conference facilities. With a multi-million dollar renovation completed each guest room is a brand new room, offering our guest a luxurious stay. The Crowne Plaza Kitchener-Waterloo boasts 201 modernly designed guestrooms, 17 000 square feet of meeting/function space, onsite restaurant and lounge, indoor swimming pool, full fitness and recreation centre including two bowling lanes and mini putt.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bowling
Game room
Children Activities (Kid / Family Friendly)
Parking garage
Wifi
Indoor pool
Heated pool
Sauna
Restaurant
Breakfast buffet
Mini golf
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Currency exchange
Newspaper
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Housekeeping
Room service
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Modern
Languages Spoken
English, Spanish
Location
92Great for walkers
Grade: 92 out of 100
61Restaurantswithin 0.3 miles
19Attractionswithin 0.3 miles
Contact
105 King Street East, Kitchener, Ontario N2G 2K8 Canada
Getting there
Rental CarsSee all Kitchener rental cars
375Reviews11Q+A88Room tips
Reviews
Traveler rating
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Worst hotel I've stayed in for a long time. We booked here for 6 nights as my father was ill in hospital. After he passed away, we had to book an additional night by necessity. In the 6 nights we were here, we had to ask for the room to be cleaned 3 times as it was not done, we complained to reception and 1 bed was eventually made in each occasion and some clean towels left..no clean cups pr glasses, bed made with clearly dirty sheets! On our final day here, they did a fire alarm test without any prior warning. It screeched and sounded in our room over 12 times before we went to reception, not great with a sleeping baby!
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Date of stay: March 2023Trip type: Traveled with family
Room Tip: Breakfast staff were lovely, bit food choices weren't great.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from IHG Service, Owner at Crowne Plaza Kitchener-Waterloo, an IHG Hotel
Responded 1 week ago
Hello Lorraine1096493, Thank you for choosing IHG Hotels and Resorts as your travel partner! We appreciate you as one of our valued guests. At our hotel, we strive to provide every guest with warm, welcoming experiences that make their stay unforgettable. However, we are sorry for what happened during your stay. Please know that we take all guest feedback seriously, and we have shared your review with our team to make improvements that will enhance the guest experience. Please consider staying with us again should your travels bring you back to the area. We would love the opportunity to show you the improvements we have made and to provide you with a stay that exceeds your expectations. Thank you again for your valuable feedback, and please do not hesitate to contact us if there is anything else we can do to assist you. Best, Ronald R. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I've stayed at this hotel a few times and generally have positive stays. My last visit was January 6th and 7th. I was greeted by Michelle at check in who was excellent at her job....friendly welcoming efficient. In fact she called me by my name whenever she saw me...and it is a big hotel! The room is very nice with coffee, great toiletries, plush towels etc. The only negatives for me were kids running through the halls ( hockey tournament in town) and late night drinking and partying in the room next to me. I finally did call security around 2 a.m. to deal with it. There was a pool which i didnt use. I am staying here again next week so i guess overall I am a satisfied customer.
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Date of stay: January 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Quest38204194402 wrote a review Nov 2022
Nice hotel, good food but horrible security in the building. Upon entry of hotel at night security nor front desk checked who we were, didn't make eye contact for that matter. Upon arriving on our floor through elevator there was a man on his phone in the hallway. As my husband and I passed him he tried to grab me but I got away. We went to our room and locked the door but the man followed us and proceeded to knock on door to let him in. Tried calling front desk but our room phone was not charged so had no choice other than call police who then called front desk to send security. Security came but man refused to leave. Police were then called again by front desk clerk but only on the request of my husband who waited downstairs with them all as we waited for the arrival of police. Police escorted the individual out of the hotel. Front desk said they were sorry and that we would be compensated but we used our points for the hotel so that didn't happen. As a female and thankfully I was with my husband had I been alone things could have been worse. Security needs to be beefed up at this hotel to make it safe for everyone.…
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sandeep Sunny, Guest Services / Front Office at Crowne Plaza Kitchener-Waterloo, an IHG Hotel
Responded Nov 19, 2022
Hi Quest38204194402, We appreciate your feedback. We have taken the concern up with the security company and we will address it. Once again, thank you so much for your feedback. Warm Regards, Sandeep Sunny Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Front desk was welcoming and professional, room was very clean, especially nice bedding and beds. The pool was warm and clean. The kids enjoyed bowling as well. The butter chicken was excellent, a real chef cooking late at night was a welcome surprise. My server Heera went above and beyond and was most hospitable. The breakfast was pretty good, I enjoyed the breakfast quesadillas and yogurt parfait. The kids had lots to eat and the coffee was good.
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Date of stay: October 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sandeep Sunny, Guest Services / Front Office at Crowne Plaza Kitchener-Waterloo, an IHG Hotel
Responded Oct 31, 2022
Hi kate r, Thank you for your feedback and for choosing Crowne Plaza Kitchener-Waterloo. I am happy to hear that our staff made you feel at home and I will be sure to let them know how much of an impact they made on your experience. Every member of our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated. Warm Regards, Sandeep Sunny sandeep@cpkw-hotel.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
So, the hotel lobby looks fine, and common spaces are ok. The room..I booked and received a king room. The bed is really truly comfortable! That's about where the good stuff ends. A few things to note for us business travelers: no chromecast (front desk laughed when I asked if it was available), the bathroom has mold and a shower head desperately pleading for a CLR treatment, also if you own anything to put in the bathroom there is no vanity to be found. Old school coffee in room (this is why I bring my own travel Keurig). Ok for a night I guess, but the Hyatt down the street has better in room amenities and a bit of class. I'm guessing 10 years ago this hotel was cool, it hasn't lasted.
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Date of stay: October 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from IHG Service, Owner at Crowne Plaza Kitchener-Waterloo, an IHG Hotel
Responded Nov 8, 2022
Hello, jonnap292 Our staff loves checking reviews and using them to improve in future stays. Thank you for taking the time to leave us your impressions. We love to see you have opted for us for your accommodation. I shared your review with our management team. Our staff will review all your concerns as soon as possible. I offer you my humble apology for the details you mentioned. Nothing makes us happier than delivering the best experience to our beloved guests. We look forward to serving you again. I'm sure you'll love the changes and improvements. Alejandro G. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at the Crowne Plaza Kitchener for 3 weeks -Mon.to Friday due to health issues at the hospital. . We found everything to be satisfactory. The staff were very pleasant and the breakfast servers were great especially Carol. Housekeeping was fine - if we needed anything the staff were more than pleased to give us towels, etc. We did not need daily cleaning as we were there for the entire week. The furnace in our room did not seem warm enough so we mentioned it to front desk and a space heater was in our room that day. Very accommodating!
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Date of stay: September 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Save yourself the trouble and stay somewhere else. They wouldn't honor the rate we booked at , front desk manager is a nightmare and no one is held accountable. Elevator was broken, kids running wild. Wish we slept in the car.
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from IHG Service, Owner at Crowne Plaza Kitchener-Waterloo, an IHG Hotel
Responded Sep 27, 2022
Hi C5447OWsamuelb, We appreciate your trust in choosing our hotel for your travel needs and taking the time to write us a review! I'm sorry to hear about the issues you encountered that kept you from fully enjoying your visit. We strive to meet, if not exceed, our guests' expectations. To avoid a repeat of this situation, I went ahead and informed hotel management of your concerns for immediate action. I also sent you a private message to follow up and get more details. Hoping that you'll give us another chance to win you over! Best, Jonathan A Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Room was decent A/C was very loud. Housekeeping was very poor. We needed to continuously ask for clean towels, toilet paper (the lowest quality that you can get), tissue and garbage pick up even after signing a housekeeping card as to what services we would like. The phone in the room continuously flashed as if we had a message. We did not have a message and no one on staff knew how to clear the settings in order to stop the phone from flashing. We needed to ask for towels in the pool and fitness area as well. The bowling alley lanes are not maintained they are all dented and the 5 pin bowling balls are all chipped so they wobble all the way down the alley. The front desk staff, other than Michelle was very slow. It seemed like they all lacked experience and professionalism in the hospitality industry. Michelle was the best front desk person and hopefully will become the manager of the hotel and correct everything that is not right! We all needed to repeat ourselves as to what we needed and when we needed by (having said that only Michelle was able to fulfill the task! . We made the biggest mistake to have breakfast in the Aqua Restaurant. Service was poor and the food was disgusting. The fresh fruit that was cut up smelled rancid. The vegetables seemed like they were from a few days ago as they were all shriveled up and had a bad smell. The tea we ordered was luke warm when we received it and the juice and chocolate milk we ordered as we sat down came at the end of our breakfast. They double charged me for parking for one night and the administration is deciding whether or not to credit my credit card.…
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Date of stay: September 2022
Location
Cleanliness
Service
Room Tip: Stay away from the third floor that over looks the roof
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Vijendra Singh, Owner at Crowne Plaza Kitchener-Waterloo, an IHG Hotel
Responded Sep 6, 2022
Dear Guest, Thank you for your feedback. I am disappointed to hear that your experience did not meet your expectations as our hotel strives to provide our guests with the highest quality of service in all regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel offers a government rate on their website so I booked for this past weekend. I brought the government badge only to be told by the manager at the front desk that they only honour the rate if you’re there on government business with a letter from your employer. What? Never heard of this in my life. I was forced to pay double the rate I booked at and am still waiting for an answer from the hotel. I wonder if CAA members must be there on CAA business too, lol. Either the hotel isn’t honouring their rates or they need to hire a new manager.
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Vijendra Singh, Owner at Crowne Plaza Kitchener-Waterloo, an IHG Hotel
Responded Sep 6, 2022
Dear Guest, Thank you for your feedback. I am disappointed to hear that your experience did not meet your expectations as our hotel strives to provide our guests with the highest quality of service in all regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel never honours their rates. Be careful what you book, it’ll change once you get to the front desk. I wish I read this reviews beforehand. Also, they only have garbage cans in the rooms. We couldn’t find any in the lobby or anywhere!
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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PRICE RANGE
$121 - $152 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
delta kitchener-waterloo hotel kitchener, delta hotel kitchener, kitchener delta hotel
FORMERLY KNOWN AS
Delta Kitchener-Waterloo
LOCATION
CanadaOntarioRegion of WaterlooKitchenerCity Commercial Core
NUMBER OF ROOMS
201
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Claim Your ListingCROWNE PLAZA KITCHENER-WATERLOO, AN IHG HOTEL $111 ($̶1̶2̶9̶) - Updated 2023 Prices & Reviews - Ontario
Frequently Asked Questions about Crowne Plaza Kitchener-Waterloo, an IHG Hotel
Which popular attractions are close to Crowne Plaza Kitchener-Waterloo, an IHG Hotel?
Nearby attractions include Kitchener Market (0.2 miles), THEMUSEUM (0.1 miles), and St. Mary Our Lady of the Seven Sorrows Church (0.3 miles).
What are some of the property amenities at Crowne Plaza Kitchener-Waterloo, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Crowne Plaza Kitchener-Waterloo, an IHG Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Crowne Plaza Kitchener-Waterloo, an IHG Hotel?
Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to Crowne Plaza Kitchener-Waterloo, an IHG Hotel?
Conveniently located restaurants include Ellison's Bistro, Cafe Pyrus, and TWH Social.
Are there opportunities to exercise at Crowne Plaza Kitchener-Waterloo, an IHG Hotel?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is Crowne Plaza Kitchener-Waterloo, an IHG Hotel located near the city center?
Yes, it is 0.2 miles away from the center of Kitchener.
Are any cleaning services offered at Crowne Plaza Kitchener-Waterloo, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Crowne Plaza Kitchener-Waterloo, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Crowne Plaza Kitchener-Waterloo, an IHG Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Crowne Plaza Kitchener-Waterloo, an IHG Hotel?
The staff speaks multiple languages, including English and Spanish.