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Crowne Plaza Kitchener-Waterloo

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Crowne Plaza Kitchener-Waterloo
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203 Reviews from our TripAdvisor Community

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Showing 202: English reviews
Toronto, Canada
Reviewed 3 days ago NEW

We stayed here for two nights recently. Overall the hotel is good. Huge pool for the kids and a hot tub too, but the hot tub is downstairs which is a bit strange. The hotel has a bowling alley, mini golf and arcade which is great for kids. The hotel does not have breakfast included. My husband and daughter went...

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Helpful?
Thank niagaravisitor_11
Reviewed 5 days ago NEW

The rooms are very comfortable , relax, warm, and cleaning. The hotel have good breakfast and friendly employees. It was very amazing experience to us for first visit in Kitchener. I wanna go there again when I go to Kitchener.

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Helpful?
Thank Dohee J
Lucy D, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dohee J, Thank you for taking the time to leave a review, your comments are important to us. We are very glad that you enjoyed your stay and your first visit to Kitchener. We look forward to seeing you again the next time you are in the area! Warm Regards, Martina Moreau Assistant Front Office Manager

Warrington
Reviewed 1 week ago

Me and my husband stayed for 6 days at the Crowne Plaza, the hotel was chosen by us as being nearest to the venue to see Gordon Lightfoot on November 17th 2016. What a fantastic hotel with extremely helpful staff. Tasty food, comfortable bed, and so many things to make our stay wonderful, bowling alley, gym equipment, swimming pool to...

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Helpful?
Thank maltafans
Ottawa, Canada
Reviewed 3 weeks ago

If you have to do Christmas in a Kitchener hotel, this is it. Our daughter, the obligatory soloist in three Christmas church services, obviously couldn’t join us in Ottawa for Christmas, so the three of us went to Kitchener to be with her. The prospect looked pretty bleak—family Christmas in a hotel? Really? Christmas Day and Christmas Eve in a...

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Helpful?
Thank Barry B
Lucy D, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Barry, Thank you for taking the time to leave such a detailed review. Your comments are important to us. We are pleased that you enjoyed the facilities, especially our breakfast and our executive floor rooms. We are glad that you chose Crowne-Plaza for your Christmas vacation and would love to have you back again soon. Warm Regards, Martina Moreau Assistant...

Royal Oak, Michigan
Reviewed November 29, 2016 via mobile

My girlfriend and I stayed here for one night while we were in Kitchener and the room was just outstanding. The beds were super comfortable, room service was actually very quick and the food was tremendous. The staff there were extremely friendly and helpful. We really enjoyed our time there. The only cautionary thing I would add is they do...

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Helpful?
Thank mityjoe
Lucy D, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Thank you for your review, your comments are important to us. We are glad that you enjoyed your stay with us and hope to have you back again soon. We do charge $20 for valet parking, and $12 for self parking in our lot. We also have rates that include parking. We do hope that you choose to stay with...

Toronto
Reviewed November 23, 2016

We stayed in downtown because of a business trip. Love the location...LRT under construction so some detouring on the nearby roads. Nice hotel, very contemporary. Great rooms with restaurant and many facilities on site.

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Thank FraHar
Lucy D, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear FraHar, Thank you very much for your positive review. Your feedback is important to us. We are glad to hear that you enjoyed the contemporary feel of the hotel, our rooms, Aqua Lounge and our facilities. We hope that you stay with us again and look forward to seeing you soon. Warm Regards, Martina Moreau Assistant Front Office Manager

Waterloo, Canada
Reviewed November 22, 2016

Stayed here this past weekend as we were attending a party that was held in the hotel. Upon walking into the hotel, was pleasantly surprised at the lovely décor. Last time I was in this hotel, it was very tired. Check in wasn't particularly friendly or welcoming, however it was quick. The room was very nice. Pretty big for a...

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Thank Celticgrl
Lucy D, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Celticgrl, Thank you for your four star review. We are sorry to hear that your check-in did not feel welcoming, this is certainly not the experience we work hard to provide to our guests. We are pleased to hear that you will give us another chance and stay with us again as we look forward to seeing you the next...

Lynden
Reviewed November 16, 2016

We decided to stay overnight in Kitchener because of a concert at the Centre in the Square. The hotel was within walking distance and the rates were in line with all the other hotels in the area. Despite the fact that two things went wrong, we still give this hotel an excellent rating. The first issue was that a major...

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Helpful?
Thank Steven M
Lucy D, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Thank you for taking the time to leave such a detailed review of your stay, it is much appreciated as your comments are important to us. We are glad that you had a great time despite the construction and temporary pool closure. We are also glad to hear that you enjoyed the breakfast buffet. We look forward to seeing you...

Edmonton, Canada
Reviewed November 14, 2016

Having stayed at this property in the past, I was happy to see that it has been given a new lease on life. The last time I stayed, it was a very tired hotel and was in state of despair. I am happy to report that the hotel has been transformed into a more modern hotel and the staff were...

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Helpful?
Thank Mark D
Lucy D, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear Mark, Thank you for your taking the time to leave a detailed review, your comments are much appreciated. We are glad that you enjoyed your stay and the facilities and found our staff to be friendly and helpful. We hope to be your hotel of choice again the next time you are in the Kitchener-Waterloo area. Warm regards, Martina...

Stratford, Canada
Reviewed November 5, 2016

this has been many hotels over the years, but no matter the name, the stay has always been above expectations. great location in central KW, awesome staff and accommodations and a very reasonable price point. many great small restaurants within walking distance and a short car ride away from places like Bingamins or St Jacobs market

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Helpful?
Thank Mike R
Lucy D, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear Mike, Thank you for taking the time to leave such a wonderful review. Your feedback is appreciated. We are glad to hear that you find our service beyond your expectations. This is the guest experience that we work hard to provide to everyone who stays with us. We are glad that we could do this for you as well....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Crowne Plaza Kitchener-Waterloo is Kitchener's largest and premier full service hotel. Ideally located in the heart of downtown Kitchener, the Crowe Plaza Kitchener-Waterloo is the jewel of downtown, providing upscale accommodations and meetings/conference facilities. With a multi-million dollar renovation completed each guest room is a brand new room, offering our guest a luxurious stay. The Crowne Plaza Kitchener-Waterloo boasts 201 modernly designed guestrooms, 17 000 square feet of meeting/function space, onsite restaurant and lounge, indoor swimming pool, full fitness and recreation centre including two bowling lanes and mini putt. ... more   less 

Additional Information about Crowne Plaza Kitchener-Waterloo

Address: 105 King St E, Kitchener, Ontario N2G 2K8, Canada (Formerly Delta Kitchener-Waterloo)
Location: Canada > Ontario > Region of Waterloo > Kitchener > City Commercial Core
Price Range: $102 - $133 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Kitchener-Waterloo 3.5*
Number of rooms: 201
Reservation Options:
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Also Known As:
Delta Kitchener-Waterloo Hotel Kitchener
Delta Hotel Kitchener
Kitchener Delta Hotel
Crowne Plaza Kitchener-Waterloo Ontario
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Questions & Answers

Here's what travelers have asked, with answers from Crowne Plaza Kitchener-Waterloo staff and other travelers.
7 questions
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Questions? Get answers from Crowne Plaza Kitchener-Waterloo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for rooms in the new part of the hotel--9th floor was great for us--and try to deal with the front desk, rather than the 1-800 number”
 of 5 bubbles BarryB281, 3 weeks ago | Read review
“If you are staying in a mini suite make sure you are not in a suite with an adjoining room. Not at all sound proof - private.”
 of 5 bubbles FraHar, Nov 23, 2016 | Read review
“Get room near elevators. Halls are long to much walking around for anyone needing help.(Walkers and canes)”
 of 5 bubbles weissp, Oct 23, 2016 | Read review
“insist on a room in the newer part and if a quiet room find a manager or speak to Zac”
 of 5 bubbles F4396VYjoannem, Oct 15, 2016 | Read review
“Ask front desk staff for what you need and they will find you the best room.”
 of 5 bubbles Horsemama, Sep 24, 2016 | Read review
5 of 5
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