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    Crowne Plaza Kitchener-Waterloo

    301 reviews
    #3 of 14 Hotels in Kitchener
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    105 King St E, Kitchener, Ontario N2G 2K8, Canada
    +1 877-859-5095
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    Lowest prices for your stay
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    Guests 1 room, 2 adults, 0 childrenGuests 12
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    $95
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    $92
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    View all photos (159)159
    Traveler (77)
    Room & Suite (77)
    Pool & Beach (7)

    About

    4.0
    Very good
    301 reviews
    Location
    Cleanliness
    Service
    Value
    The Crowne Plaza Kitchener-Waterloo is Kitchener's largest and premier full service hotel. Ideally located in the heart of downtown Kitchener, the Crowe Plaza Kitchener-Waterloo is the jewel of downtown, providing upscale accommodations and meetings/conference facilities. With a multi-million dollar renovation completed each guest room is a brand new room, offering our guest a luxurious stay. The Crowne Plaza Kitchener-Waterloo boasts 201 modernly designed guestrooms, 17 000 square feet of meeting/function space, onsite restaurant and lounge, indoor swimming pool, full fitness and recreation centre including two bowling lanes and mini putt.
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    Property amenities
    Fitness Center with Gym / Workout Room
    Free High Speed Internet (WiFi)
    Pool
    Room Service
    Restaurant
    Bar/Lounge
    Banquet Room
    Business Center with Internet Access
    Children Activities (Kid / Family Friendly)
    Concierge
    Conference Facilities
    Dry Cleaning
    Heated pool
    Indoor pool
    Laundry Service
    Meeting Rooms
    Multilingual Staff
    Pets Allowed ( Dog / Pet Friendly )
    Sauna
    Wheelchair access
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    Room features
    Family Rooms
    Non-Smoking Rooms
    Suites
    Good to know
    HOTEL STYLE
    Mid-range
    Centrally Located
    HOTEL CLASS
    Hotel links
    Visit hotel website
    Special Offer:Book Direct and Save
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    301Reviews
    159Photos
    9Q+A
    76Room tips

    ReviewsSee all 9 questions

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    Popular mentions
    Great Service
    Stayed at the Crowne for a Cheer Competition. Overall the room and the hotel were great. A special shout out to Ben who made sure our girls had everything they needed to get ready for the competition. Thanks Ben!!!
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    Date of stay: February 2019
    Terrific hotel
    My husband surprised me for Valentines/anniversary with a jacuzzi suite while we were in town for a concert. The room was very spacious, with a separate sitting space w/ fireplace. The washroom/shower combo was good and the king size bed and jacuzzi were lovely. Lots of windows…
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    Date of stay: February 2019
    Response from Storyteller827276, Martina Gareau Assistant Front Office Manager at Crowne Plaza Kitchener-Waterloo
    Responded 3 days ago
    Tikitanna, Thank you very much for your lovely review, it is appreciated. We are glad that you enjoyed your special getaway and are looking forward to a return visit! Warm regards,
    Read more
    Tiny bathroom, poor communication, expensive breakfast
    Very small but clean washrooms, hotel was overall quiet, beds could be more comfortable. Disapinted in the pricey breakfast room service. Instructions say to place on door by 2am to receive room service which we did, the next day nothing had arrived, we had to call down to the…
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    Date of stay: February 2019
    Response from Storyteller827276, Martina Gareau Assistant Front Office Manager at Crowne Plaza Kitchener-Waterloo
    Responded 3 days ago
    Heidi T, I would like to start by apologizing for the inconveniences you experienced during your stay with us. This is certainly not the guest experience that we aim to provide our valued guests during their stay with us and we do hope that you will give us the opportunity to serve you again in the future so that we may provide you with a perfect 10/10 stay with us. Warm regards,
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    Had a pleasant weekend in kitchener
    I had a great stay and the fitness center was a welcome amenity. The staff was also a great surprise. I think the staff members name was Vish? He was really helpful and I look forward to coming back again!
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    Date of stay: January 2019
    Response from Storyteller827276, Martina Gareau Assistant Front Office Manager at Crowne Plaza Kitchener-Waterloo
    Responded 1 week ago
    ACE C, Thank you for you kind words, they will be passed on to the staff, especially Vish! We are happy to hear that you enjoyed your stay with us and were provided with excellent service. We look forward to seeing you again! Warm regardsq
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    Once-only visit here!
    So the overnight stopover started off badly and never really got any better! On a cold snowy night, trying to get into the entrance short term parking area, we were stuck half in the road as the pizza guy was delivering and had taken up room right at the entrance!!!! Scary! …
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    Date of stay: January 2019
    Response from Storyteller827276, Martina G Assistant Front Office Manager at Crowne Plaza Kitchener-Waterloo
    Responded 2 weeks ago
    Dear Escapeesfromthefreez, Thank you for your feedback and taking the time to leave a detailed review. Your comments are important to us and will be passed on to upper management for review and follow up. We are sorry to hear that we did not meet your expectations for a perfect 10/10 stay with us. We do hope that you will reconsider and give us another chance so that we may provide you with a perfect 10/10 stay with us the next time around. Warm regards,
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    123456…16
    how far drive is this hotel to oakville?
    It's about 55 or 60 km. The drive takes about an hour, but there is still construction on King Street, so it can be slow going once you reach K-W and there may be detours.
    0 votes
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    Hello, I'm going to be at your hotel in a couple weeks. I noticed that you have a little arcade. Do the games require tokens or coins (and if coins what type)
    I was not near the arcade machines so I am unable to answer the question. Telephone the hotel they will certainly let you know.
    0 votes
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    What brand of pillows do you use? We stayed in the tower 766. Thanks
    Hi there. I think if you go to the website for this Chain you can check under room descriptions and it may tell you. :)
    0 votes
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    What is the difference between the king executive room and the king suite - it shows the same photo for both on the website.
    Hi there, The difference is a King Executive room is just a King room in our Executive section. Our King Suite is a larger room that is L-shaped and has a separate seating area with a second tv in the room.
    0 votes
    Is there an email address I may use to communicate with the hotel
    I am not able to add an email address to this response for some reason but I have just sent you a private message indicating our email address you can contact us with to make those reservations. Thank you, Lucy Domingos Front Office Manager
    0 votes
    PreviousNext
    12
    "Not sure - but lots of rooms in hte hotel......"
    "All the rooms are very comfortable."
    "Upper Floor for better downtown view."
    "Tower, esp corner rooms; also, they have special "quiet floors" that they don't house kids teams/field trips etc..."
    "We stayed on the third floor. Very quiet."
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    123456…16
    PRICE RANGE
    $106 - $166 (Based on Average Rates for a Standard Room)
    ALSO KNOWN AS
    delta kitchener-waterloo hotel kitchenerdelta hotel kitchenerkitchener delta hotel
    FORMERLY KNOWN AS
    Delta Kitchener-Waterloo
    LOCATION
    CanadaOntarioRegion of WaterlooKitchenerCity Commercial Core
    NUMBER OF ROOMS
    201
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