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Crowne Plaza Kitchener-Waterloo

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Traveler (77)
Room & Suite (77)
Pool & Beach (7)


The Crowne Plaza Kitchener-Waterloo is Kitchener's largest and premier full service hotel. Ideally located in the heart of downtown Kitchener, the Crowe Plaza Kitchener-Waterloo is the jewel of downtown, providing upscale accommodations and meetings/conference facilities. With a multi-million dollar renovation completed each guest room is a brand new room, offering our guest a luxurious stay. The Crowne Plaza Kitchener-Waterloo boasts 201 modernly designed guestrooms, 17 000 square feet of meeting/function space, onsite restaurant and lounge, indoor swimming pool, full fitness and recreation centre including two bowling lanes and mini putt.
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Property amenities
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Room Service
Banquet Room
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Pets Allowed ( Dog / Pet Friendly )
Wheelchair access
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Room features
Family Rooms
Non-Smoking Rooms
Good to know
Centrally Located
Hotel links
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Special Offer:Book Direct and Save
Hotel deals
76Room tips
Traveler rating
  • 103
  • 112
  • 52
  • 17
  • 17
Time of year
Traveler type
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  • English
Popular mentions
Stayed at the Crowne for a Cheer Competition. Overall the room and the hotel were great. A special shout out to Ben who made sure our girls had everything they needed to get ready for the competition. Thanks Ben!!!
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My husband surprised me for Valentines/anniversary with a jacuzzi suite while we were in town for a concert. The room was very spacious, with a separate sitting space w/ fireplace. The washroom/shower combo was good and the king size bed and jacuzzi were lovely. Lots of windows
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Response from Storyteller827276, Martina Gareau Assistant Front Office Manager at Crowne Plaza Kitchener-Waterloo
Responded 3 days ago
Tikitanna, Thank you very much for your lovely review, it is appreciated. We are glad that you enjoyed your special getaway and are looking forward to a return visit! Warm regards,
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Very small but clean washrooms, hotel was overall quiet, beds could be more comfortable. Disapinted in the pricey breakfast room service. Instructions say to place on door by 2am to receive room service which we did, the next day nothing had arrived, we had to call down to the
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Response from Storyteller827276, Martina Gareau Assistant Front Office Manager at Crowne Plaza Kitchener-Waterloo
Responded 3 days ago
Heidi T, I would like to start by apologizing for the inconveniences you experienced during your stay with us. This is certainly not the guest experience that we aim to provide our valued guests during their stay with us and we do hope that you will give us the opportunity to serve you again in the future so that we may provide you with a perfect 10/10 stay with us. Warm regards,
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I had a great stay and the fitness center was a welcome amenity. The staff was also a great surprise. I think the staff members name was Vish? He was really helpful and I look forward to coming back again!
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Response from Storyteller827276, Martina Gareau Assistant Front Office Manager at Crowne Plaza Kitchener-Waterloo
Responded 1 week ago
ACE C, Thank you for you kind words, they will be passed on to the staff, especially Vish! We are happy to hear that you enjoyed your stay with us and were provided with excellent service. We look forward to seeing you again! Warm regardsq
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So the overnight stopover started off badly and never really got any better! On a cold snowy night, trying to get into the entrance short term parking area, we were stuck half in the road as the pizza guy was delivering and had taken up room right at the entrance!!!! Scary!
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Response from Storyteller827276, Martina G Assistant Front Office Manager at Crowne Plaza Kitchener-Waterloo
Responded 2 weeks ago
Dear Escapeesfromthefreez, Thank you for your feedback and taking the time to leave a detailed review. Your comments are important to us and will be passed on to upper management for review and follow up. We are sorry to hear that we did not meet your expectations for a perfect 10/10 stay with us. We do hope that you will reconsider and give us another chance so that we may provide you with a perfect 10/10 stay with us the next time around. Warm regards,
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Album Categories
All photosTravelerRoom & SuitePool & BeachDining Business Center & Event RoomsFamily and Play Areas
It's about 55 or 60 km. The drive takes about an hour, but there is still construction on King Street, so it can be slow going once you reach K-W and there may be detours.
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I was not near the arcade machines so I am unable to answer the question. Telephone the hotel they will certainly let you know.
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Hi there. I think if you go to the website for this Chain you can check under room descriptions and it may tell you. :)
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Hi there, The difference is a King Executive room is just a King room in our Executive section. Our King Suite is a larger room that is L-shaped and has a separate seating area with a second tv in the room.
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I am not able to add an email address to this response for some reason but I have just sent you a private message indicating our email address you can contact us with to make those reservations. Thank you, Lucy Domingos Front Office Manager
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"Not sure - but lots of rooms in hte hotel......"
"All the rooms are very comfortable."
"Upper Floor for better downtown view."
"Tower, esp corner rooms; also, they have special "quiet floors" that they don't house kids teams/field trips etc..."
"We stayed on the third floor. Very quiet."
$106 - $166 (Based on Average Rates for a Standard Room)
delta kitchener-waterloo hotel kitchenerdelta hotel kitchenerkitchener delta hotel
Delta Kitchener-Waterloo
CanadaOntarioRegion of WaterlooKitchenerCity Commercial Core
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