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Crowne Plaza Kitchener-Waterloo

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Crowne Plaza Kitchener-Waterloo
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185 Reviews from our TripAdvisor Community

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Showing 184: English reviews
Hamilton
Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

First stay at this hotel but it won't be the last. Arrived tired and hungry and was treated very well from start to finish. Provided with a lovely quiet room on request, overlooking the courtyard. Staff were amazingly considerate and friendly. Room was exceptionally clean and bed comfortable. Restaurant was excellent. Highly recommend the striploin!

Helpful?
Thank Horsemama
Region of Waterloo, Canada
Level Contributor
79 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I stayed here recently for an overnight getaway. I started by checking in early which was nice as it was 3 hours before check in time. The girl Sherine at the front desk was super friendly and remembered that I had called in to see that the room was ready. Check in was quick and easy and they were very... More 

Helpful?
Thank 4Laura44
Ottawa, Canada
Level Contributor
88 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Stayed one night here. Room was average - a little bit of hall noise was noticed and we were woken up by church Bell's clanging early in the morning which leads me to believe the windows aren't too well insulated. There was no traffic noise as the streets were all closed due to construction, so I can't imagine how much... More 

Helpful?
Thank Elemes613
IHGService, Guest Relations Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear Elemes613, Thank you for taking the time to write us a review regarding your recent stay. We are pleased to know you like the food quality we serve in our restaurant. On the side note, we are very sorry for the experience you had with the noise which did not live up to your expectations. We also apologize you... More 

calgary
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed for four nights in September. Front desk and Carol at breakfast were very friendly and lovely to chat with. Check in, easy. Room was terrific. Modern and really large with all the amenities you need and then some. Beds super comfy.For the price point it was a 5* establishment. It had a tiny balcony as well. No view... More 

Helpful?
Thank smilingcanuck
Montreal, Canada
Level Contributor
108 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The Pros: 1. Friendly staff in restaurant and at reception. Easy check in and Check out. Professional. 2. Large rooms - the size of a New York or Toronto apartment - I stayed in a double queen. It has a fridge and a microwave. Lots of closet space and hangers. 3. Large area for breakfast in the Aqua restaurant -... More 

Helpful?
Thank travelandshop2014
IHGService, Guest Relations Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear travelandshop2014, Thank you for taking the time to write a review about your stay with us. We are happy to know that you liked our decor and we certainly appreciate your nice feedback on our pillows and mattresses. On the other hand, we would like to apologize for the less than satisfactory breakfast experience you had and for not... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

On July 29 30 and 31 I was host of the Ontario Horticultural Association 110 convention that had over 400 deligates attend. - our contact with the Crowne was clean, competitive and every part fulfilled -Rachelle was straight forward and a joy to deal with - every table (137 plus dinning ) was placed according to my map including cloth... More 

Helpful?
Thank Gary B
1 review
5 of 5 stars Reviewed 3 weeks ago

I recently stayed at the Crowne Plaza Hotel in Kitchener for a large convention. I walk with a cane and was very concerned that I might have difficulty walking around the hotel. My mobility was not a problem. The entire convention took place on the second floor: lectures rooms, display rooms, and dining rooms. Even my hotel suite was on... More 

Helpful?
Thank B S
Lucy D, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear B S, Thank you for your wonderful comments about your stay with us at the Crowne Plaza Kitchener Waterloo. I am thrilled that we were able to meet and exceed your expectations during your stay and that you enjoyed your conference. I will follow up on your comments about having safes in our guest rooms with our management team.... More 

Ottawa, Canada
Level Contributor
94 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed at this hotel for an event. Front desk did a great job at dealing with a number of individuals from the group who were making frequent and unusual requests. Rooms are clean and modern, but there are some functional issues. HVAC system is really loud and makes it difficult to sleep properly - wear earplugs! Bathrooms are too small... More 

Helpful?
Thank PolarBear777
Lucy D, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Thank you for your positive review. Your feedback is important to us. We will bring up the issues you mentioned at our next management meeting, especially the signs in the parking lot. We look forward to seeing you again! More 

Kitchener, Ontario, Canada
Level Contributor
3 reviews
5 of 5 stars Reviewed August 22, 2016 via mobile

We had to stay at the Crowne Plaza due to a house fire. We were in shock and not able to think clearly. All the staff has been very helpful in making sure we have everything we need. They have accommodated us with both our pets as well. I would absolutely recommend this hotel. First night here on August 19th,... More 

Helpful?
Thank Sandy H
Ottawa, Canada
Level Contributor
52 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed August 21, 2016

Plush, clean, comfortable room, too bad the door seemed to be made with cardboard as one could hear every little thing that went on in the corridor. I would have said a 5 star if the room had been a lot quieter. Unfortunately the Wi-Fi was down for the first 18(?) hours, perhaps due to the construction going on around... More 

Helpful?
Thank philindy
Lucy D, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear philindy, Thank you for taking the time to post your feedback regarding your stay with us. I am happy to hear that you found our room decor to be plush, clean and comfortable. We sincerely apologize for the inconvenience you experienced regarding the noise on your floor and our internet being down. We were working as hard as we... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Crowne Plaza Kitchener-Waterloo is Kitchener's largest and premier full service hotel. Ideally located in the heart of downtown Kitchener, the Crowe Plaza Kitchener-Waterloo is the jewel of downtown, providing upscale accommodations and meetings/conference facilities. With a multi-million dollar renovation completed each guest room is a brand new room, offering our guest a luxurious stay. The Crowne Plaza Kitchener-Waterloo boasts 201 modernly designed guestrooms, 17 000 square feet of meeting/function space, onsite restaurant and lounge, indoor swimming pool, full fitness and recreation centre including two bowling lanes and mini putt. ... more   less 

Additional Information about Crowne Plaza Kitchener-Waterloo

Address: 105 King St E, Kitchener, Ontario N2G 2K8, Canada (Formerly Delta Kitchener-Waterloo)
Location: Canada > Ontario > Region of Waterloo > Kitchener > City Commercial Core
Price Range: $102 - $151 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Kitchener-Waterloo 3.5*
Number of rooms: 201
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Also Known As:
Delta Kitchener-Waterloo Hotel Kitchener
Delta Hotel Kitchener
Kitchener Delta Hotel
Crowne Plaza Kitchener-Waterloo Ontario
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