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Holiday Inn Kitchener

30 Fairway Rd S, Kitchener, Ontario N2A 2N2 Canada
Traveler (84)
Room & Suite (19)
Pool & Beach (1)

About

Location
Cleanliness
Service
Value
The Sunbridge Hotel & Conference Center Kitchener, offers you the finest smoke free hotel in the Kitchener area. Corporate guests looking for Kitchener or Waterloo hotels appreciate our location just minutes from Highways 401 & 8. We're close to area manufacturers and 10 km from the Technology Triangle. In Kitchener, our conference centre's 13,000 sq. ft. and 13 meeting rooms are unique. We can handle a board meeting or a major event for 600 guests. Naturally, we have a 24-hour business centre and free high-speed, wireless Internet access in every room.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Parking
Free internet
Wifi
Internet
Hot tub
Fitness / spa locker rooms
Sauna
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Baggage storage
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Picnic area
Shared lounge / TV area
Sun loungers / beach chairs
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Mid-range
Languages Spoken
English, Spanish, Arabic, Chinese and 4 more
347Reviews5Q+A89Room tips
Traveler rating
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Popular mentions
Made a wrong decision when I decided to book a room at The Sunbridge Hotel & Conference Center in Kitchener / Holiday Inn, still don't know what it is was not listed as a Holiday Inn on website even though their receipt has Holiday Inn heading. It was one of the worse experiences I have had at a hotel. Not knowing weather or not it was a Holiday Inn or a Sunbridge was my first mistake and also thinking it would be a nice place to stay was my second.. The problem started the morning of August 15th when we went down for the breakfast I had paid $20 extra for. Thinking at that price it would include bacon and eggs and toast but what we received was totally pathetic. It was very small with cereal, stale bread , stale pastries , a few slices of roast beef and a couple of other meats that tasted disgusting along with a few cubes of cheese and small servings of yogourt.. Upon our arrival we were informed that there was no wifi available which was no big problem and they mentioned breakfast would be served up until 9:30 and we would sign for our breakfast but failed to mention that the kitchen was under renovations and that it was a VERY limited buffet. When I checked out I complained about this and it fell on deaf ears on top of that I was NOT charged the amount that I signed for or that what was CONFIRMED on my reservation. The reservation confirmation stated Room Rates: Starting 08/14/2019:   CAD 124.00 Subtotal:   CAD 124.00 Total Tax:   CAD 21.08 Total:   CAD 145.08 But when I got my receipt my credit card was charged 153.32 again falling on deaf ears as they added more taxes than stated on a confirmation which is false advertising and I have contacted the better business bureau about this matter as the front desk agent would not listen to my complaints and was very rude and uncaring that I was so frustrated by that time I walked out I didn't ask to speak to the manager, again it probably wouldn't have helped. I found this hotel not forthcoming with their problems and not willing to refund the extra money that I had paid for their so-called $22 dollar breakfast. I really wish I had of kept my reservation at the Quality Inn where I have stayed before and they actually had a great breakfast well worth the extra money but they include it in their rates. I would not recommend this hotel to anyone and if you do stay here WATCH OUT for the hidden costs that they stick on when you check out.
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In town with family for a dance competition and booked the room with points. The hotel is under renovations and they were forthcoming with this information - however, the place is a write off. The room was a mess! First off I’m not sure that it had been cleaned there was hair everywhere and layers of dust (and not fresh dust from the Reno). The shower had no hot water - when we spoke to the front desk they had said someone would come and check it - however no one came. Also the bathroom sink leaks - so if you wash your hands or brush your teeth expect to have a foot wash at the same time. Completely disappointed in the hotel and the staff - never would I recommend anyone to stay here.
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Response from Managerofthenight, Front Desk Supervisor at Holiday Inn Kitchener
Responded Apr 27, 2019
Dear Morvlack, It was very kind of you to take a few minutes out of your busy schedule to share your experience at our property on Tripadvisor.com It is only by hearing guest comments that we can make changes in the way that we do business to improve our service levels in all areas. We greatly appreciate you taking the time to bring this matter to our attention and apologize for any cleanliness issues your room experienced. I will also be addressing your concerns about the overall cleanliness of our rooms with our Housekeeping Manager, Grace Friel. With regards to out renovations, we have informed all major reservation sites of our renovations back in October of 2018, as well as sports booking groups like Hudson Travel. We thank you for your business; we would love to have you stay with us again, especially when the renovations are complete. It would be our pleasure to hear from you again. Sincerely, Tristan Wilkinson, Front Office Supervisor
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Hotel is under renovation. We were there for a volleyball tournament. Rooms have been booked from Oct.2018. NO discount is given because of the renovation. Loud construction noise starts from early morning. Rooms were not cleaned for two days. Only one or two servers for breakfast, very slow. Will not recommend this hotel.
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Response from Managerofthenight, Front Desk Supervisor at Holiday Inn Kitchener
Responded Apr 16, 2019
Dear Li Y, It was very kind of you to take a few minutes out of your busy schedule to share your experience on Tripadvisor and thank you for choosing the Holiday Inn Kitchener-Cambridge for your recent stay. I am very disappointed to hear that you did not enjoy your stay with us. It is only by hearing guest comments that we can make changes in the way that we do business to improve our service levels in all areas. As a Quality Excellence Award Winning hotel our team is completely committed to ensuring that all of our guests enjoy a superior level of service during their visit with us and it is very disappointing when we fail to carry that promise through. I will address the Housekeeping issue with the Housekeeping manager, Grace Friel. With regards to our renovations, they began back in October of 2018 and has been mentioned in all major reservation sites including Expedia, Hotels.com, Priceline and IHG.com. If you were coming in under a group block with Hudson Travel, they were already made aware of our renovations months ago. Since all major sites and booking groups have be made aware of this months ago, we are not doing any form of rate reduction due in part to the renovations. Thank you again for your feedback. If you have any further comments or concerns, please contact us at the hotel directly at 519-893-1211. Sincerely, Tristan Wilkinson, Front Desk Supervisor
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This is an old Holiday Inn that has a old side and a new side. They've renovated it a few years back but you can still tell its a hotel that was build 30+ years ago. Obviously a newer Holiday Inn is nicer than this resort but you can't really compare an old building to a new one. We had a nice stay here for a wedding, room was ok, breakfast was ok. Nothing is bad but nothing will blow you out of the water and make you want to come back. Overall it will do the job if you need to stay the night because you are in the area.
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Response from Managerofthenight, Front Desk Supervisor at Holiday Inn Kitchener
Responded Mar 6, 2019
Dear Realhonestreviews101, We would like to extend our thanks to you, for sharing your feedback with other Tripadvisor readers. Thank you for choosing the Holiday Inn Kitchener-Cambridge during your blessed event. The secret to our success is our commitment and dedication to the daily service we provide; as customer satisfaction is our number one priority. We would love to have you stay with us, whenever you are in the Kitchener-Cambridge area, especially when the renovations are completed. It would be our pleasure to see you again. Sincerely, Tristan Wilkinson, Front Desk Supervisor
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We arrived near 6 pm hoping to check in quickly and rush to an event in town. Upon attempting to check in, we were warned that not only were they under renovation but that the hot water tank exploded and there was no hot water. We were offered two options: stay for half price or cancel our reservation. What?? No offer to help us find another reservation? When we hesitated, they explained they would have moved us to their renovated business tower but there wasn’t room — so not only would we have no water but we would be stuck in the old motel section? Yikes. I now see from reviews here that those rooms are extremely subpar (hence the renovations). We took the option to cancel our reservation at “no charge” (how generous!). We should have been contacted before arriving If there was such a major issue with the property and we should have had an actual solution or a reservation made at another IHG property. We overheard the staff speaking to a family and point to the Radisson across the street and said that they should go over and see if they have a room. Also there was no “renovation alert” on the website when I booked (there is now) though from reading trip advisor reviews, it has been undergoing reservations for some time. Stayed at the crowne plaza downtown for more money after making a reservation on our own. The fiasco made us late for our event. Not the customer service I expect from holiday inn!
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Response from Managerofthenight, Front Desk Supervisor at Holiday Inn Kitchener
Responded Feb 26, 2019
Dear ARS1131, I would like to send you a personal thank you for the comments you gave us on Tripadvisor concerning your stay at the Holiday Inn Kitchener-Cambridge. I am very disappointed that your experience was not up to our standards. The situation that occurred this past week with our main boiler was deeply sudden and unfortunate for all guests staying at the hotel. Moreover, we should have tried our best to accommodate you or find another suitable hotel. I am happy to hear you were able to find accommodations for your time in the city. During this time we spoke to the Radisson across the street and our sister property, the Sunbridge Hotel, to make sure rooms were made available at either property, while we worked tirelessly to solve this issue. The renovations are a necessary step in creating a greater product or service this hotel has never seen. We have had it advertised on our websites and other sites for the last several months. These renovations can be cumbersome and inconvenient, but the end results will be new and exciting for all. Thank you again for your feedback. We would be more than happy to welcome you again, especially when the renovations are completed. Sincerely, Tristan Wilkinson, Front Desk Supervisor
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PRICE RANGE
$90 - $128 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn kitchener hotel kitchener, kitchener holiday inn
LOCATION
CanadaOntarioRegion of WaterlooKitchener
NUMBER OF ROOMS
184
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