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Holiday Inn Kitchener

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Traveler (84)
Room & Suite (66)
Dining (6)

About

Location
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The Holiday Inn Kitchener - Waterloo Hotel & Conference Centre, winner of the Reader's Select Diamond Award for five consecutive years, offers you the finest smoke free hotel in the Kitchener area.Corporate guests looking for Kitchener or Waterloo hotels appreciate our location just minutes from Highways 401 & 8. We're close to area manufacturers and 10 km from the Technology Triangle. In Kitchener and Waterloo, our conference centre's 13,000 sq. ft. and 13 meeting rooms are unique. We can handle a board meeting or a major event for 600 guests. Naturally, we have a 24-hour business centre and free high-speed, wireless Internet access in every room.
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Property amenities
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Airport Transportation
Banquet Room
Business Center with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Sauna
Self-Serve Laundry
Wheelchair access
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Room features
Air Conditioning
Family Rooms
Non-Smoking Rooms
Suites
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HOTEL STYLE
Hidden Gem
Family
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340Reviews
166Photos
3Q+A
87Room tips
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Popular mentions
We booked this hotel well in advance through Booking.com. The pictures of the hotel looked nice and we booked because there was an indoor pool. We were not notified before our arrival that the hotel would be under renovations and that the pool was part of the renovations. I
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We were not aware Hotel was under renovation, which is desperatley needed at this property No mention during booking. High traffic of workers over a weekend. Staff did not seem to make any extra effort to accomodate their guests despite the state of the hotel. Their service
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We booked this hotel with some other families, we were all in town for a gymnastics competition. At check in we were told the pool was closed for renovations. This was one of the main reasons we booked here. When I expressed surprise, I was told it was posted on the web site. It
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Response from Managerofthenight, Front Desk Supervisor at Holiday Inn Kitchener
Responded 2 weeks ago
Dear Alcam, Thank you for choosing the Holiday Inn Kitchener-Cambridge for your recent stay, and for posting your review on Tripadvisor. We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience the renovations may have caused you. Our current, massive renovations are already taking the necessary actions to ensure similar situations can be avoided in the future. On the www.ihg.com website, it is stated that we are being renovated and the pool has been down since October 2018. Other 3rd party sites have been informed of this as well, but since they are not owned by IHG, it is entirely up to them whether they place the information on their site. Though I am terribly sorry your stay was plagued by wifi issues, I am happy to report that the wifi in our hotel has been vastly improved due to a new system which was installed on January 29th, 2019, which is already seeing considerable improvement to our previous system. We are happy to hear that evening during your stay for a competition you and your family enjoyed out food and beverage services and had a comfortable clean sleep on our beds. Thank you again for your feedback. If there is anything we can do for you in the future, do not hesitate to contact us at the hotel. Sincerely, Tristan Wilkinson, Front Desk Supervisor
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Stayed here last week for one night while in Kitchener on business. Renovations are still underway but the lobby area was clean and the front desk staff were friendly and efficient. I was upgraded to a king room which was quiet and clean. Spacious bathroom, comfortable bed, I
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Response from Managerofthenight, Front Desk Supervisor at Holiday Inn Kitchener
Responded 4 weeks ago
Dear CPdog, We would like to extend our great appreciation to you, for sharing this wonderful comments with other Tripadvisor readers. We are so glad to hear that you’ve enjoyed your stay with us during our renovations. We appreciate your comment about the cleanliness of your business tower room and the friendliness of the staff. We would love to have you stay with us again, whenever you are in the Kitchener area. It would be our pleasure to see you again. Sincerely, Tristan Wilkinson, Front Desk Supervisor
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+5
Went to Kitchener because of business. Booked this hotel through the IHG app and there was not a single word that the hotel under renovation. Check in was quick and I got a room in the “motel” part of the hotel. Didn’t like the room, complaint and got a room in the so called
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Response from Managerofthenight, Front Desk Supervisor at Holiday Inn Kitchener
Responded Dec 17, 2018
Dear Mwb1605, It was very kind of you to take a few minutes out of your busy schedule to share your experience at our property on Tripadvisor. It is only by hearing guest comments that we can make changes in the way that we do business to improve our service levels in all areas. We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience of your room location or the state of the room. It is disappointing we did not exceed your expectations with this. Further, I would like to invite you to give us another opportunity to demonstrate the product and services we are used to providing to our guests. We thank you for your business; we would love to have you stay with us again when our renovations are complete. It would be our pleasure to see you again. Sincerely, Tristan Wilkinson, Front Office Supervisor
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12345614
No not if they put you in the ghetto part of the hotel that hasnt been renovated. Thats where i got stuck. The elevator is inly for the NEW tower and they charge same rates for new rooms and old crappy ones!! I wouldn't stay again. Lots of kids sports teams stay here too and it is very loud and dusruptive. They were playing ball hockey down our hallway at 7 am!! Terrible.
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yes there is we were on a high floor and took the elevator
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Good Morning, Yes, indeed we have a buffet breakfast in our restaurant, going from 6:30am till 10:00am every day. The cold buffet (muffins, yougart, cereal, etc) goes for about 11:25$ after taxes, and the hotel buffet which also includes the cold buffet goes for about 16.90$ after taxes. Our restaurant, known as Embers, serves a variety of great foods with a relaxing atmosphere and great staff. The restaurant also opens into the lounge area. We have an indoor pool as well as outdoor, but as you may tell the outdoor pool is closed for the season. The indoor pool is opened from 5:30am till about 11:00pm, along with the sauna and hot tub. Unfortunately, the hot tub at this present time is down for mechanical reasons. Our new gym is now 24 hours. If there are any other questions you wish to ask, please contact me at 519-893-1211. I would be more then happy to answer any questions you may have. Sincerely, Tristan Wilkinson, Front Desk Supervisor
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"If you want a good room at this hotel, come back when reno is completed"
"Pick a different hotel"
"check room before accepting"
"It is an older hotel, showing its age with rust around the bathroom fixtures. They do seem to have a newer wing however."
"if you have kids and summer time book in older part of hotel close to pool"
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PRICE RANGE
$72 - $142 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn kitchener hotel kitchenerkitchener holiday inn
LOCATION
CanadaOntarioRegion of WaterlooKitchener
NUMBER OF ROOMS
184
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