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Comfort Inn

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1230 Journey's End Cir., Newmarket, Ontario L3Y 8Z6, Canada
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110 Reviews from our TripAdvisor Community

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Showing 109: English reviews
1 review
1 of 5 stars Reviewed June 7, 2016 via mobile

The only reason why they got a 1 star is because of the house keepers that are great. The so called manager Melissa is the rudest individual you'll meet. She always has a chip on her shoulder and believes she owns the place. Me and my kids stayed there over a week and got nothing but attitude from her. The... More 

Helpful?
Thank gmiest
CN281, General Manager at Comfort Inn, responded to this review

Customer satisfaction is the foundation of any hospitality company and a practice we take very seriously at the property. I have had a conversation with the staff member regarding your stay and with have discussed the shortfall in service you received. Please accept our apologies. More 

Sudbury, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 6, 2016

After we found out we needed to book a room for a night because of a Doctors appointment I reserved a room for a certain day, the lady I talked to was vary pleasant then 2 days before the appointment we received a call and needed to change my reservation, I called the Comfort Inn and asked if I could... More 

Helpful?
Thank cbrun22
CN281, Guest Relations Manager at Comfort Inn, responded to this review

Dear cbrun22, We would like to thank you for your kind review regarding you recent stay at the Newmarket Comfort Inn. We hope that everything went well at your doctor's appointment. We are very pleased to read that you enjoyed your stay with us and that you were greeted with a warm friendly smile. Also that we were able to... More 

Toronto, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 25, 2016

I have to take my husband for open heart surgery at Southlake Hospital and they gave me this hotel to stay at. I called and spoke with Melissa and requested a room for 2 days. Obviously she was either to busy or having a bad day because she was so snappy with me on the phone and her tone of... More 

Helpful?
1 Thank Brenda B
CN281, General Manager at Comfort Inn, responded to this review

Exceptional Service is what we strive for here at the Comfort Inn Newmarket and it is always my priority to ensure guests needs are met and satisfied. It sadden me that you did not receive the calibre of service you deserved from our guest service team. I have had a conversation with the staff member regaurding your experience and she... More 

Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed April 22, 2016

Very pleasantly surprised - first time stayed in this type of facility. It is updated - slept very well! Staff extremely pleasant - greeted by Crystal at front desk who was SUPER! Breakfast is included - comfy environment like serve yourself at home, but everything prepared for you! Very happy with our first stay - we had no hesitation to... More 

Helpful?
Thank Indra B
CN281, Front Office Manager at Comfort Inn, responded to this review

We would like to thank you for your kind review regarding your recent stay at the Newmarket Comfort Inn. We are pleased to read that you enjoyed your stay with us as well as our friendly staff and complimentary breakfast. It's reviews like yours that make the staff love what they do. Again thank you, and we look forward to... More 

Inverary, Ontario
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed April 20, 2016 via mobile

We stayed as a team for one night as we had a basketball tournament nearby. The price was right and the room was clean and comfortable. The patio door was a bit difficult to open and close, but other than that, no complaints.

Helpful?
Thank agsloan
CN281, General Manager at Comfort Inn, responded to this review

Thank you your review, We hope to welcome you and your team back soon! More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed February 20, 2016 via mobile

What a massive disappointment! Staying here for a hockey tournament with a group of 9 and 10 year old boys and girls..... the staff was so extremely rude the front desk female staff came up approximately 5 times with ridiculous complaints kids to loud, people in the hallways, People having fun, doors slamming ..... we were honest and open that... More 

Helpful?
Thank Dana S
CN281, Manager at Comfort Inn, responded to this review

Thank you for taking the time to write a review regarding your recent stay at the Comfort Inn Newmarket. I am sorry that you felt our guest service team did not welcome your team to the hotel. We welcome all teams at the Comfort Inn Newmarket but with groups in house we also have to consider other guests staying at... More 

Delhi, Canada
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed February 16, 2016

We recently went north to ice fish. stayed at comfort inn. motel is very clean , updated rooms. free wifi. fridge in room . front desk very helpful and pleasant. all in all a very nice stay. Plenty of room for parking.

Helpful?
Thank Orrie E
CN281, Front Office Manager at Comfort Inn, responded to this review

Thank you for your review regarding your recent stay at the Newmarket Comfort Inn. We are peased to read that you enjoyed your stay with us. We hope that you weren't too cold while you were out on the lake fishing. Again thank you for your review and we look forward to welcoming you back on your next fishing trip.... More 

North Bay
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed February 4, 2016

Spent 3 nights at this hotel. Went down for husband's heart procedure so by return to hotel at end of each day just wanted quiet place to sleep. This is not the place for either. Slamming doors all night kept waking us. We had one 5:00 a.m. & one 5:30 morning. Room temperature impossible to control/too hot or too cold.... More 

Helpful?
Thank Reper
CN281, Guest Relations Manager at Comfort Inn, responded to this review

Thank you for your review regarding your recent stay at the Newmarket Comfort Inn We are disappointed to hear that your stay was not to your satisfaction. We appreciate knowing what issues you experienced so we can take the appropriate steps to correct them. We do encourage all of our guests to contact the front desk staff immediatly so we... More 

Toronto, Canada
1 review
1 of 5 stars Reviewed December 13, 2015

This hotel simply doesn't want return business. Our room was near the rooms of a hockey team; the parents were drinking and yelling in the hallways all night while the kids ran wild.The front desk called security and called the police multiple times, but the guests were not asked to leave. We were offered a refund for the night. The... More 

Helpful?
Thank Ted O
CN281, General Manager at Comfort Inn, responded to this review

Your feed back is welcome at the Comfort Inn Newmarket. Although we are disapointed to hear that someone's stay was not to their satifaction, I appreciate knowing what issues you experience so that we can that the appropriate steps to correct them. We are always looking at ways to improve our guest services at the hotel and your comments have... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed November 24, 2015 via mobile

I was with a wedding party that checked in Friday. We stayed in room 204. Carpet had dark stains on it. Bed was very uncomfortable and the pillows were like sleeping with a rock under my head. There were four of us in this room,so I asked for an extra pillow and 2 sheets, the reply I got from front... More 

Helpful?
1 Thank Doug M
CN281, Manager at Comfort Inn, responded to this review

The management of the Comfort Inn hotel was distressed to read your review and would like to thank you for taking the time to leave such candid feedback. By reading each of these reviews we are able to recognize areas in need of improvement and take the appropriate actions to correct them. We do hope that you would reconsider and... More 

Questions? Get answers from hotel staff and past guests. Ask a question

37 photos of this hotel

Management photos: Courtesy of the property manager

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Other (22)
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Amenities

Highlights
  • Free Breakfast
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Laundry Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Comfort Inn Newmarket! This hotel has renovated bedrooms which includes new bedding, drapes, carpet, vinyl and the bathrooms have new tile and vinyl. The breakfast room offers a complimentary full hot breakfast daily. This Comfort Inn(R) hotel is located minutes from local points of interest including Southlake Regional Health Centre, Magna Sports Complex, York Region government headquarters and the Paramount Canada's Wonderland theme park. Newmarket's Main Street offers a unique experience with early 1800s styled historic architecture, streetlights and flower barrels. The Holland River Trail System and Fairy Lake offer outdoor recreational opportunities, while Upper Canada Mall features more than 250 stores.All guest rooms at this Newmarket hotel come complete with refrigerator, microwave, coffee makers, hair dryers, ironing equipment and 32 inch LCD flat screen televisions. The hotel is 100% smoke free. Guests of this Comfort Inn hotel enjoy high-value amenities including: Free wireless high-speed Internet access, free full hot breakfast, free weekday newspaper, free local calls. Pet-friendly hotel. ... more   less 

Additional Information about Comfort Inn

Address: 1230 Journey's End Cir., Newmarket, Ontario L3Y 8Z6, Canada
Location: Canada > Ontario > Newmarket
Price Range: $89 - $117 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn 2.5*
Number of rooms: 100
Reservation Options:
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Also Known As:
Comfort Hotel Newmarket
Comfort Inn Newmarket, Ontario
Newmarket Comfort Inn
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