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Holiday Inn Express Hotel & Suites Newmarket

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Holiday Inn Express Hotel & Suites Newmarket
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186 Reviews from our TripAdvisor Community

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Showing 183: English reviews
Newmarket, Canada
1 review
3 of 5 stars Reviewed 3 days ago NEW

The room was clean, quiet, and basically fine, However, the fan in the bathroom was noisy, 2 of the 3 wall plugs were loose and not making a good connection. Making it hard to charge my iPad. The final straw was the wifi password is changed overnight, so my iPad didn't work when I got up. I had to call... More 

Helpful?
Thank 171nottoofussy
LONDON
Level Contributor
40 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My husband and I stayed at this hotel for one night as we attended a Wedding in the area. Overall the stay was good, fast and friendly service. A big plus was that our room was ready by 1:30p.m so that we could check in early and get ready for the wedding. Our room was spacious, had one King bed... More 

Helpful?
Thank Andrea1024
HolidayInn N, Director of Sales at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Thank you for taking the time to write us a detailed review. It is our goal to consistently provide superior service. We appreciate you taking the time to share your comments with us and bringing this matter to my attention. It is unfortunate the quality of service you received prevented you from fully enjoying your stay with us. We regret... More 

Ottawa, Canada
1 review
1 of 5 stars Reviewed 3 weeks ago

After bringing our concerns to management (green,unusable pool & room door did not close properly & insufficient hot water) they promised us compensation in points but never gave them. When a family member posted in Trip Advisor, management asked us to email them. We responded right away and after 4 days with no response sent a 2nd email. Finally received... More 

Helpful?
Thank davebuder
HolidayInn N, Manager at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Thank you for the feedback. Your comments have been duly noted and we will keep improving to meet and exceed our guest expectations. You can be rest assured we constantly strive to provide an environment of comfort and value to our guests; therefore, we are sincerely concerned when we fall short of your expectations. We know you have many choices... More 

Travelers are raving about these Newmarket hotels

Newmarket, Canada
1 review
1 of 5 stars Reviewed 3 weeks ago

"WITHOUT PREJUDICE" unsatisfactory stay - left early (same days as arrival) due to security & sanitary concerns that were inadequately addressed by hotel management. Upon arrival, the room was unclean: toilet was unflushed & full of feces, the soap by the sink was used, & there were used tissues on the floor of the bedroom. Desk staff did not seem... More 

Helpful?
Thank psalm9115
HolidayInn N, Manager at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Hi psalm9115, Thank you for choosing Holiday Inn Express & Suites Newmarket. It is our goal to consistently provide superior service and accommodations. We’re sorry you received service which was unacceptable. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in... More 

Jacksonville, Florida
Level Contributor
6 reviews
1 of 5 stars Reviewed 4 weeks ago

Service is unacceptable at the front desk. They used my credit card to pay for another room that I did not book and refuse to reverse the charges. UNACCEPTABLE practice. I was disturbed everyday by housekeeping....give me a break. Breakfast setup had something wrong every day....juice did not dispense, pancake maker no working, etc. A sad state of affairs. I... More 

Helpful?
Thank mmbck
HolidayInn N, Director of Sales at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Thank you for choosing Holiday Inn Express & Suites Newmarket as your home away from home. It is our goal to consistently provide superior service and accommodations. We’re sorry you received service which was unacceptable. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations... More 

Kincardine, Canada
1 review
5 of 5 stars Reviewed 5 weeks ago

When we approached the hotel it had a very nice appeal to it. The parking lot and greenery was clean and great curb appeal. Checked in with a welcoming staff. Went to our room and it was fresh and clean. Checked the bedding and washroom, as I usually check this immediately at all hotels. Perfect, no problem. Used their pool... More 

Helpful?
Thank rogeraike
HolidayInn N, Director of Sales at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Thank you for the amazing review. We are delighted to hear about your stay with us. Above all we are also very grateful that you took some time to mention all the great stuff at our hotel. We look forward to your next visit to Newmarket. More 

Ottawa
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed August 23, 2016

3 families with children, We chose this hotel for the pool. The first evening we arrived, the pool was open but the color did not look the greatest. The next morning the pool was closed, and remained closed for the duration of our trip. When we spoke to management the first morning, they promised it to be open the following... More 

Helpful?
Thank LisaBuder
HolidayInn N, Director of Sales at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Thank you for taking the time to write us a detailed review. It is our goal to consistently provide superior service. We appreciate you taking the time to share your comments with us and bringing this matter to my attention. It is unfortunate the quality of service you received prevented you from fully enjoying your stay with us. We regret... More 

Toronto, Canada
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed August 20, 2016 via mobile

Breakfast was one of the best free hotel breakfasts I've had. I especially liked hard-boiled eggs, pancakes and hot cereal, and ripe bananas, and there was lots of milk to drink! Taps in the bathroom sink and kitchenette sink had no cold water. The staff were amazing, and let me have free bottled water for my cold water and assured... More 

Helpful?
Thank drncc1701
HolidayInn N, Director of Sales at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Thank you for the amazing review. We are delighted to hear about your stay with us. We appreciate you taking the time to mention all the great stuff and services we provide. We love to read about ways to improve but sure delighted when our guests take the time out to say how wonderful our location is as well. We... More 

Sydney, Australia
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed July 27, 2016

Stayed here for a night before a wedding and the hotel had everything we needed. It was clean, had a small indoor pool and spa, included breakfast and rooms were very large and clean. You'd do well to pick it apart to be honest.

Helpful?
Thank Steven P
HolidayInn N, Director of Sales at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Thank you for taking the time to write us an awesome review. It is our goal to consistently provide superior service and we are delighted that you enjoyed your stay with us. Visit us again soon Best Regards More 

Burlington, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 20, 2016

PLEASE DO NOT BOOK HERE FOR WEDDINGS!!! AVOID THE STRESS! From the get go this hotel was a complete nightmare for booking rooms. We needed to block off 18 rooms for our wedding and were given a code for our guests to use during booking to ensure they get a discounted rate and are part of our wedding block. This... More 

Helpful?
Thank T_Beasley1251
HolidayInn N, Director of Sales at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Thank you for taking the time to write us a review. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions as it is our goal to consistently provide superior service and accommodations. We’re sorry you received service which was unacceptable. After reading your review I noticed most of... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Enjoy your stay at the Newest Holiday Inn Express & Suites located in the heart of Newmarket Business Area, with major Highways like Hwy 404 and Hwy 400 just minutes away. Whether the reason be to get away from home or to relax in a quiet atmosphere, the Holiday Inn Express will give you the comfort you are looking for. With our complimentary Hot Breakfast, Indoor Pool & Whirlpool, wired & wireless Hi-Speed Internet, Fitness Room, Busniess Center and many other amenities that will make your stay a memoriable one. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Newmarket

Address: 100 Pony Dr, Newmarket, Ontario L3Y 7B6, Canada
Location: Canada > Ontario > Newmarket
Price Range: $96 - $187 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Newmarket 2.5*
Number of rooms: 100
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Newmarket
Holiday Inn Express Hotel & Suites Newmarket Ontario
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