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Sheraton Parkway Toronto North

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Sheraton Parkway Toronto North
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520 Reviews from our TripAdvisor Community

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Showing 504: English reviews
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Vancouver
Reviewed 5 days ago NEWvia mobile

We had an awful time. The room was very small. Could not walk between the bed and the tv. Bathroom floors uber slippery when wet. Pool was freezing. No towels there. Sauna not working No hot tub One elevator was totally out of order and the other was not working. Never stopped on the right floor. Or didn't stop at...

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Helpful?
Thank Travelhippie33
SHParkway, Jessica Bertolo - Guest Experience Manager at Sheraton Parkway Toronto North, responded to this review

Dear Travelhippie33, Thank you for taking the time to share your comments with our team and for bringing your experience to our attention. Your feedback is concerning and is not typically reflective of the type of service our guests should expect from our property. On behalf of our entire team, please accept my sincere apologies for the inconveniences that you...

London, Canada
Reviewed 1 week ago

If you are visiting Richmond Hill, please choose Sheraton Parkway Hotel. It is actually a very big hotel, excellent and modern conference hall meeting rooms, excellent furnishings and technologically advanced place. The rooms are just top notch. The staff was very helpful. Their restaurant food was good. The only thing is that it is far away from Toronto downtown.

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Helpful?
Thank Samuel A
SHParkway, Jessica Bertolo, Guest Experience Ambassador at Sheraton Parkway Toronto North, responded to this review

Good Day Samuel, Thank you kindly for taking the time to review our hotel. We appreciate the wonderful feedback that you've provided and we looking forward to sharing our comments with our entire team. We hope you will come and visit us again soon for another memorable stay! Best Regards, Jessica

Ottawa, Canada
Reviewed 1 week ago

I was a guest at the Best Western which is adjacent to the Sheraton Hotel and owned by the same people. I emailed the following which is self explanatory: To whom it may concern: I am writing this letter as a humble note of appreciation for the outstanding customer service provided by Shanta at the restaurant/bar of the Sheraton Saturday,...

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Helpful?
Thank Albert N
Aurora, Canada
Reviewed 1 week ago via mobile

One thing you can usually count on is the accuracy of the drinks made from one Starbucks to the other . This was the WORST Starbucks drink I've ever had . Completely and totally wrong . The only "adjustment " to my order was "extra hot" . I was given who knows what but it was not coffee ... very...

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Helpful?
Thank tigers81
SHParkway, Jessica Bertolo - Guest Experience Ambassador at Sheraton Parkway Toronto North, responded to this review

Good Day Tigers81, Thank you for taking the time to share your review and bring to our attention an opportunity of improvement for our team. Please accept our sincere apology for the disappointment you experienced at our Starbucks. Your feedback is invaluable to us and we will be sure that your concerns do not go unheard. Your comments will be...

Reviewed 3 weeks ago via mobile

I have been in this hotel multiple times and I have never found a reason to complain. The rooms are spotless, the restaurant and bar well managed and the staff is friendly and inviting. Can't comment no the price as it is paid by my employer directly.

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Helpful?
Thank Edik T
SHParkway, Jessica Bertolo - Guest Experience Ambassador at Sheraton Parkway Toronto North, responded to this review

Good Day Edik, Thank you for taking the time to share your review! We are happy to see that we are your favourite hotel in Richmond Hill! We hope you will visit us again soon so that we can continue to deliver a superior experience! Best Regards, Jessica

Buckhorn, Canada
Reviewed 3 weeks ago

I have been to this hotel many times for conferences but have never stayed. Very clean and comfortable hotel. Only complaint is I had a handicap room which i do not like due to washroom and layout. I am platinum and do not understand why a standard room was not reserved. Good gyms and indoor parking.

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Helpful?
Thank Andrew S
SHParkway, Jessica Bertolo - Guest Experience Ambassador at Sheraton Parkway Toronto North, responded to this review

Good Day Andrew, Thank you for your review! We are happy to see that overall you enjoyed your recent visit to our property. We apologize for the inconvenience you experienced regarding your room, we hope that you will visit us again soon so that we can ensure your stay is nothing short of exceptional. Warmest Regards, Jessica

Derry
Reviewed 3 weeks ago

Excellent staff (reception, breakfast, dinner, and concierge). Their friendliness and co-operation with regard to our needs as first-time guests to the hotel and visitors to the area made our trip to Toronto a great experience, and one which we intend to repeat. Concierge (Herman) gave us good tips on how to get into central Toronto using our car and the...

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Helpful?
Thank FlicChic
SHParkway, Jessica Bertolo - Guest Experience Ambassador at Sheraton Parkway Toronto North, responded to this review

Good Day FlicChic, Thank you for taking the time to review our property! We are happy to see that you enjoyed your recent visit with us and that our team was accommodating to your needs. We hope you'll visit us again soon! Best Regards, Jessica

Los Angeles, California
Reviewed 3 weeks ago

Solid Hotel. Remodeled rooms are nice than before. The bedding is okay. All around a solid choice for most travelers. The location has several restaurants in walking distance, which is great. The downside is that you can not control the thermostat. I have it set to 78 F and it's blowing cool air. Clearly they are overriding the guests ability...

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Helpful?
Thank IamPC
SHParkway, Jessica Bertolo - Guest Experience Ambassador at Sheraton Parkway Toronto North, responded to this review

Good Afternoon IamPC, Thank you for taking the time to share your review! We are happy to know that overall you enjoy our property and location. We are sorry for the inconvenience you experienced with our thermostat. Guests usually have the ability to adjust temperatures, however temperatures are set to limits. We hope you will visit us again for a...

Worthing, United Kingdom
Reviewed 4 weeks ago

Spent five nights here on business. Really good sized rooms, very comfortable bed, biggest bathroom and shower area I have seen for a twin room. The desk in the room has USB ports and accessible plug sockets making recharging really easy.The swimming pool is a good size for swimming and not just lounging about - usefully it opens at 6:30am....

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Helpful?
Thank ReallyEmptyBelly
SHParkway, Jessica Bertolo - Guest Experience Ambassador at Sheraton Parkway Toronto North, responded to this review

Good Day, Thank you for taking the time to share your review! We are so happy to see that you enjoyed your recent stay, from our helpful colleagues to our delicious breakfast! We hope hat you will come and visit us again soon! Best Regards, Jessica

San Francisco, California
Reviewed 4 weeks ago

stay for a couple nights for a quick business trip. the front desk was very helpful and nice enough to allow early check-in (8am after a redeye), and was nice enough to 'apologize' that can't give me an upgrade(perk from SPG card) due to limited available room in the morning. have access to club lounge which provides fair good breakfast...

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Helpful?
Thank nidm2017
SHParkway, Jessica Bertolo - Guest Experience Ambassador at Sheraton Parkway Toronto North, responded to this review

Good Day Nidm2017, Thank you for taking the time to review our hotel and share your feedback. We are so happy to see that you enjoyed your recent stay and that our team was helpful and accommodating. We hope that you will visit us again soon!

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Crave Restaurant
Crave Restaurant
Cuisines: American, Canadian, International
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Sheraton Parkway Toronto North Hotel in Richmond Hill has one of the largest convention centers in Toronto. Our hotel features an on-site Spa, 30 meeting rooms, and is close Canada's Wonderland. ... more   less 

Additional Information about Sheraton Parkway Toronto North

Address: 9005 Leslie Street, Richmond Hill, Ontario L4B 1B2, Canada
Location: Canada > Ontario > Richmond Hill
Price Range: $94 - $139 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Parkway Toronto North 3.5*
Number of rooms: 312
Reservation Options:
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Also Known As:
Sheraton Parkway Toronto North Hotel Richmond Hill
Sheraton Hotel Richmond Hill
Sheraton Richmond Hill
Richmond Hill Sheraton
Sheraton Parkway Toronto North Richmond Hill, Ontario
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Parkway Toronto North staff and other travelers.
5 questions
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Questions? Get answers from Sheraton Parkway Toronto North staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Great in all aspects!”
 of 5 bubbles SamuelA999, 1 week ago | Read review
“This is pertinent only to the Restaurant service”
 of 5 bubbles AlbertN406, 1 week ago | Read review
“Being a SPG (Sheraton Preferred Guest) member resulted in us being upgraded.”
 of 5 bubbles FlicChic, 3 weeks ago | Read review
“One where you can control the thermostat”
 of 5 bubbles IamPC, 3 weeks ago | Read review
“Don't worry about the room...it's the amenities that make this place great!”
 of 5 bubbles westerner1, 5 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question