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Holiday Inn Express Hotel & Suites Waterloo - St Jacobs

TripAdvisor$94*
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06/12/2017 06/13/2017
1 room 2 adults 0 children
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Holiday Inn Express Hotel & Suites Waterloo - St Jacobs
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308 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel & Suites Waterloo - St Jacobs
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Showing 306: English reviews
Pelham, Canada
Reviewed January 3, 2017

We stayed there as part of a 3 night stay for a self made long weekend at the end of November, to do a little Christmas shopping, to see 2 plays in the area, and do a little antiquing. we liked the idea of the pool so that was one of the reasons we picked this hotel, along with its...

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Helpful?
Thank AmandaandAlex
Naushad, General Manager at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, responded to this review

Dear AmandaandAlex, Thank you for taking the time to share your recent experience with other visitors. We greatly appreciate your feedback as it helps us to enhance our ongoing service for all visitors. Waterloo Region hosts numerous sporting events and tournaments throughout the year therefore from time to time there are sports teams that do stay at our hotel. These...

London, Canada
Reviewed December 28, 2016

This Holiday Inn is a great place to stay. The rooms are spacious, clean and modern. The staff are friendly and helpful. We especially enjoyed the location because we could walk to the market, the outlet mall, the theatre and Jack's restaurant next door. Our family was delighted with the tasty breakfast that was included with our room reservation. We...

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Helpful?
Thank SMSON
Naushad, General Manager at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, responded to this review

Dear SMSON, Thank you for taking the time to share your recent experience with other visitors. Our premier location is ideal for anyone coming to visit the Elmira/St. Jacob’s Region to catch a play, do some quick shopping at the Outlet Mall or even try some tasty Apple Fritters at the St.Jacobs Market. Even being just minutes away from Uptown...

Reviewed December 26, 2016

Rooms are all Suites (very nice).Entry Hotel Team not only meets your needs but does everything they can to exist them.5-7 pm small meal is a nice touch. Hotel Team treated my service dog with respect and kindness.

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Helpful?
Thank Bob L
Naushad, General Manager at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, responded to this review

Dear Bob L, Thank you for taking the time to share your recent experience with other visitors! We love getting to know our guests and having a close relationship with them - whether it’s short conversations regarding the weather or how your day was. This is why we’ve started our Manager’s Reception Event every Tuesday Night from 5:30pm until 7:00pm....

Listowel, Canada
Reviewed December 21, 2016

I was in an Executive King Room/Suite. It had a King Bed, sitting area, and small counter area with a mini-fridge and coffee pot and separate sink. It was very spacious and felt comfortable and relaxing like a real home away from home. Breakfast was okay. It was a typical Holiday Inn breakfast but suited my needs to quickly eat...

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Helpful?
Thank LeeAnnefromListowel
Naushad, General Manager at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, responded to this review

Dear LeeAnnefromListowel, Thank you for taking the time to share your recent experience with other visitors! Many guests also enjoy the local heritage and culture of St.Jacobs that we have incorporated into the hotel. From the Mennonite made furnishings, and custom glass work to the hand stitched quilts and Mennonite artwork presented throughout the hotel. All guests enjoy these unique...

Brampton, Canada
Reviewed December 10, 2016

Great facility. Clean rooms and public areas. Friendly staff. Comfortable beds. Special thanks for great service to Amayah on the front desk. Loved our visit to St Jacobs which was very close. Would consider staying here again.

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Helpful?
Thank Annabanana44
Naushad, General Manager at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, responded to this review

Dear Annabanana44, Thank you for taking the time to share your recent experience with other visitors. Our premier location is ideal for anyone coming to visit the Elmira/St. Jacob’s Region to catch a play, do some quick shopping at the Outlet Mall or even try some tasty Apple Fritters at the St.Jacobs Market. Even being just minutes away from Uptown...

Reviewed December 9, 2016 via mobile

Fabulous stay. Courteous, professional front desk staff. Sizeable, clean standard room. Lovely front entrance to greet you. Very pleased. Right across the road from the market. Minutes to the mall. Will be back.

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Helpful?
Thank Denise M
Naushad, General Manager at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, responded to this review

Hi Denise M, Thank you for taking the time to share your recent experience with other visitors! We love hearing great feedback regarding the fantastic service our team carries out. Whether it is making dinner reservations for/at any of Waterloo’s finest restaurants or assisting a disabled guest to their vehicle, our entire staff always strives to go the extra mile...

Ontario
Reviewed December 6, 2016 via mobile

Stayed here just for a night while in town for business and only regret is it was only one night. Hotel is in a great location near market and restaurants. Hotel staff was attentive. Rooms were spacious with many amenities- fridge and microwaves. All updated. Free parking and fantastic breakfast buffet- free too! Highly recommended.

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Helpful?
Thank JusSilvag
Naushad, General Manager at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, responded to this review

Dear JusSilvag, Thank you for taking the time to share your recent experience with other visitors. Our premier location is ideal for anyone coming to visit the Elmira/St. Jacob’s Region to catch a play, do some quick shopping at the Outlet Mall or even try some tasty Apple Fritters at the St.Jacobs Market. Even being just minutes away from Uptown...

Ottawa, Ontario, Canada
Reviewed November 23, 2016

We had two adjoining rooms on the 6th floor that faced away from the parking lot. Due to circumstances beyond our control we ended up staying more than a week. The staff were lovely and the hotel was spotless. Also very comfortable beds with two types of pillows (soft and firm) which is a nice touch. They have good guest...

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Helpful?
Thank Lori G
Naushad, General Manager at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, responded to this review

Dear Lori G, Thank you for taking the time to share your recent experience with other visitors! Our premier location is ideal for anyone coming to visit the Elmira/St. Jacob’s Region to catch a play, do some quick shopping at the Outlet Mall or even try some tasty Apple Fritters at the St.Jacobs Market. Even being just minutes away from...

Waterloo, Canada
Reviewed November 23, 2016

I brought a group of 44 for 3 nights and we were very pleased with the efficiency in the booking process and the attention to detail for the specific needs of our group. When we arrived everything was ready, and the entire experience was very smooth. It allowed me, as the group organizer, to focus on other details and not...

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Helpful?
Thank kabouche
Naushad, General Manager at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, responded to this review

Dear kabouche, Thank you for taking the time to share your recent experience with other visitors! We are happy to hear that everything worked out with you and your group. We love hearing great feedback regarding the fantastic service our team carries out. Whether it is making dinner reservations for/at any of Waterloo’s finest restaurants or assisting a disabled guest...

Lindsay
Reviewed November 22, 2016

I would recommend this hotel to anyone that is going to St.Jacobs/Waterloo area... The people at the front desk great you with a smile every time you enter the building and are always making sure that you are ok and happy with your stay. Our room was on the 3rd floor and the view was great, you could see the...

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Helpful?
Thank Sarah S
Naushad, General Manager at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, responded to this review

Dear Sarah S, Thank you for taking the time to share your recent experience with other visitors! We love hearing great feedback regarding the fantastic service our team carries out. Whether it is making dinner reservations for/at any of Waterloo’s finest restaurants or assisting a disabled guest to their vehicle, our entire staff always strives to go the extra mile...

Questions? Get answers from hotel staff and past guests. Ask a question

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06/12/2017 06/13/2017
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Breakfast included
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our hotel will feature a free complimentary Express Start Hot Buffet Breakfast which is an ideal way to start each day for your group featuring two hot items daily – omelets with cheese or scrambled eggs, sausage or bacon, and biscuits, plus much more. Our hotel features free outdoor parking available on site and an indoor saltwater pool, with a kid’s play area, available to relax in after a long day. Our 100% smoke free guest rooms are very spacious and feature a small fridge, 42” flat screen TV, coffee maker, microwave, iron & board, in room safe, full cable, and pay per view movies. Each of our guest rooms also feature exclusive Bath & Body Works soaps, shampoos, and lotions.Our hotel is conveniently located directly across from the St. Jacobs Factory Outlet mall and St. Jacobs Farmers Market, which features fresh foods daily. For dining experiences Jack’s Family Restaurant is only a short walk from the hotel, and for other dining experiences our friendly and courteous staff is always excited to help and give great suggestions.Within our hotel we have an extensive fitness area with new cardio and weight training equipment, guest laundry services, and 2 elevators for your convenience. We also have 1200 square feet of meeting space ideal for any corporate function or event. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Waterloo - St Jacobs

Address: 14 Benjamin Rd, Waterloo, Ontario N2V 2J9, Canada
Location: Canada > Ontario > Region of Waterloo > Waterloo
Price Range: $99 - $163 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Waterloo - St Jacobs 2.5*
Number of rooms: 103
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs Ontario
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn Express Hotel & Suites Waterloo - St Jacobs staff and other travelers.
6 questions
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Questions? Get answers from Holiday Inn Express Hotel & Suites Waterloo - St Jacobs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Great location to visit St Jacobs market”
701theresel, 4 days ago | Read review
“ask if there are large groups ahead of time and requst rooms on higher floors that the parties”
AmandaandAlex, Jan 3, 2017 | Read review
“All Rooms Good, have stayed there 3 times in the last 2 months with family and wife.”
boblJ7302HN, Dec 26, 2016 | Read review
“Accessible rooms have more space”
Skyllful, Oct 16, 2016 | Read review
“We stayed on the 3rd floor near the rear of the hotel. It was quiet with no noise from the road.”
BeachBaby5515, Oct 2, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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Prices are for 1 room, 2 adults
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