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Holiday Inn Express & Suites Waterloo - St. Jacobs Area

Traveler (68)
Room & Suite (73)
Dining (22)
Certificate of Excellence

About

#3 of 10 hotels in Waterloo
Location
Cleanliness
Service
Value
Certificate of Excellence
Our hotel will feature a free complimentary Express Start Hot Buffet Breakfast which is an ideal way to start each day for your group featuring two hot items daily – omelets with cheese or scrambled eggs, sausage or bacon, and biscuits, plus much more. Our hotel features free outdoor parking available on site and an indoor saltwater pool, with a kid’s play area, available to relax in after a long day. Our 100% smoke free guest rooms are very spacious and feature a small fridge, 42” flat screen TV, coffee maker, microwave, iron & board, in room safe, full cable, and pay per view movies. Each of our guest rooms also feature exclusive Bath & Body Works soaps, shampoos, and lotions.Our hotel is conveniently located directly across from the St. Jacobs Factory Outlet mall and St. Jacobs Farmers Market, which features fresh foods daily. For dining experiences Jack’s Family Restaurant is only a short walk from the hotel, and for other dining experiences our friendly and courteous staff is always excited to help and give great suggestions.Within our hotel we have an extensive fitness area with new cardio and weight training equipment, guest laundry services, and 2 elevators for your convenience. We also have 1200 square feet of meeting space ideal for any corporate function or event.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Free parking
Fitness Center with Gym / Workout Room
Breakfast included
Breakfast Available
Business Center with Internet Access
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Public Wifi
Self-Serve Laundry
Wheelchair access
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Room features
Air conditioning
Microwave
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Family
Hotel links
Visit hotel website
Special Offer:Save More on Your Rate
Hotel deals
402Reviews
7Q+A
95Room tips
Traveler rating
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  • 25
  • 9
  • 10
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Popular mentions
My girlfriends and I take a trip to St. Jacobs every summer. After trying different hotels, we finally found the perfect hotel for our "Girls Getaway Weekend". The accommodation is perfect, the staff are friendly, the location is ideal (minutes from the market, shopping and
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We were in Waterloo for a concert and found the Holiday Inn on TA. Much of the city was sold out due to some events at the universities and sports tournaments. I booked a King room and requested a high floor, away from the elevator. We checked in and our room was available
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Response from Naushad, Front Office Manager at Holiday Inn Express & Suites Waterloo - St. Jacobs Area
Responded 1 week ago
Dear cjauff, Thank you for the 5 star review of our hotel! We are very glad to see that you enjoyed your stay with us and look forward to welcoming you back when you visit the St. Jacobs area! Your friend in Hospitality, Holiday Inn Express & Suites Waterloo St. Jacobs
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The room was bright and large. Comfortable beds. Quiet location. Very welcoming staff, and very helpful. The breakfast choices were great - sausages or bacon (changes daily), turkey patties, scrambled eggs, pancakes, pastries, fruit, juices. All tasty and constantly refreshed by
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Response from Naushad, Front Office Manager at Holiday Inn Express & Suites Waterloo - St. Jacobs Area
Responded 1 week ago
Dear benny_canada2003, Thank you for the great review of our hotel! We are all very happy to see that you enjoyed your stay with us. Our breakfast had been upgraded recently and we are glad to see that you enjoyed it! We look forward to welcoming you back again when you visit the St. Jacobs area! Your friend in Hospitality, Holiday Inn Express & Suites Waterloo St. Jacobs
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We needed a place to stay for one night while visiting the Waterloo region. This hotel is pretty good. We arrived late, the clerk was busy, but we were provided a room very quickly with courteous service. Breakfast was ok. It was busy but the staff could likely have done a
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Response from Naushad I, Guest Relations Manager at Holiday Inn Express & Suites Waterloo - St. Jacobs Area
Responded 4 weeks ago
Dear Valued Guest, Thank you for taking the time to write to us and for your 4 star review. Please accept our sincere apologies for any inconvenience caused by the shower temperature. Your feedback has been shared with our maintenance department to look into and take corrective measures. Please do give us another chance to show you that you are indeed a valued guest and provide you with a perfect 5 star stay! We look forward to welcoming you back when you visit the St. Jacobs area! Your friend in Hospitality, Holiday Inn Express & Suites Waterloo St. Jacobs
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I booked a room through Expedia. It was supposed to be a room with a view. To my surprise when I checked the view was view of the parking. I had paid extra for this type of room and the only thing receptionist said was I am sorry we are sold out we can not give you a room with a
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Response from Naushad I, Guest Relations Manager at Holiday Inn Express & Suites Waterloo - St. Jacobs Area
Responded 4 weeks ago
Dear 447more, Thank you for taking your time to share your experiences with us. We truly appreciate your feedback. We pride ourselves on delivering a memorable experience for our guests. Thank you for your positive feedback regarding how much you enjoyed our breakfast at the time of your check out and enjoyed the assistance of our guest services agents help guiding you through the local area. Regarding your experience with the view, please accept my humble apologies for your inconvenience during your stay. We would have been more than happy to get you another room if another room was available. Due to your late arrival at 11 pm and with no advance notice of such room requested, we had no way of knowing the importance of this to you. You may have mentioned this to the booking agent that you have used but this information was never passed on to the hotel. Otherwise, we would have made sure to get you a room facing the country view and not facing the Farmer's Market. We also don't have premium rates for rooms with a country side view. You have paid the same price for the room facing the Farmers Market. We would love to discuss this matter with you. Please do not hesitate to reach out to us at the hotel. We look forward to welcoming you back at the Holiday Inn Express&Suites Waterloo/St.Jacobs in your next visit to the area! Warm Regards,
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PRICE RANGE
$105 - $169 (Based on Average Rates for a Standard Room)
LOCATION
CanadaOntarioRegion of WaterlooWaterloo
NUMBER OF ROOMS
103
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