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Holiday Inn Express Hotel & Suites Waterloo - St Jacobs

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Holiday Inn Express Hotel & Suites Waterloo - St Jacobs
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271 Reviews from our TripAdvisor Community

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Showing 270: English reviews
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Positives The hotel is clean, pool area was well kept (although devoid of pool towels when we went), the morning breakfast was tasty and the morning staff in the diningroom were friendly. Negatives We were harassed by the front desk staff prior to even checking in....wanting to now if we were going to "show up" for our reservation because they... More 

Helpful?
Thank Gwen S
Thunder Bay, Canada
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

The hotel was what you would expect from a holiday in express line. It was clean, modern and they have a well done continental breakfast with plenty of seating. If you are going to the market, this hotel is perfect and you wouldn't get a closer parking spot elsewhere. Unfortunately for me, I was there for golf held at a... More 

Helpful?
Thank Onlymyopinion2013
Naushad, General Manager at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, responded to this review

Dear Onlymyopinon2013, Thank you for taking the time to share your recent experience with other visitors. The complimentary Hot Buffet Breakfast is always a guest favorite. The new additions of Turkey Sausage, Greek Yogurt, and a Hot Cereal Station are an excellent complement to the scrambled eggs, pancakes, and freshly baked muffins. Our staff is very knowledgeable with what there... More 

Thunder Bay, Canada
Level Contributor
6 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

The hotel is in a good location new the university with a simple drive to UW. There is ample parking with easy access. The room was spacious (two queen beds) and clean with newer furnishings. Large TV and good AC. I like the selection of pillows. The hot breakfast is well stocked even with a lot of guests. Staff at... More 

Helpful?
Thank Smoothjazz073
Naushad, General Manager at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, responded to this review

Dear Smoothjazz073, Thank you for taking the time to share your recent experience with other visitors! Our premier location is ideal for anyone coming to visit the Elmira/St. Jacob’s Region to catch a play, do some quick shopping at the Outlet Mall or even try some tasty Apple Fritters at the St.Jacobs Market. Even being just minutes away from Uptown... More 

Hamilton, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Holiday Inn Express St. Jacobs gets a raving **** Five Star review from myself and 7 of my girlfriends as well. We have a yearly "Girls Getaway" where we come to St. Jacobs for an overnight stay, visit the market, have dinner and then go to the theatre. Naushad Ismail, General Manager, and Chelsea Carter gave us fantastic customer service... More 

Helpful?
Thank Linda W
Naushad, General Manager at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, responded to this review

Dear Linda W, Thank you for taking the time to share your recent experience with other visitors! We love hearing great feedback regarding the fantastic service our team carries out. Whether it is making dinner reservations for/at any of Waterloo’s finest restaurants or assisting a disabled guest to their vehicle, our entire staff always strives to go the extra mile... More 

Chatham, Canada
Level Contributor
43 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our family came here for to celebrate my mother-in-laws 86 birthday, our family put 10 rooms aside. We decided to book a room separate from the family as we found the room we booked had more options and a better price. The room was great for our family (grandparents, children and children). Came with a microwave, mini fridge, coffee maker,... More 

Helpful?
Thank reluctantchristian
Naushad, General Manager at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, responded to this review

Dear reluctantchristian, Thank you for taking the time to share your recent experience with other visitors! Our premier location is ideal for anyone coming to visit the Elmira/St. Jacob’s Region to catch a play, do some quick shopping at the Outlet Mall or even try some tasty Apple Fritters at the St.Jacobs Market. Even being just minutes away from Uptown... More 

North Vancouver, Canada
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is the only hotel I've ever stayed in that has 2 styles of pillows - firm and soft - and it says so right on the pillow cover! For me, this was wonderful, as I enjoy sleeping on soft pillows, and I find nearly all of the hotels tend to have firmer pillows. So +1 here for Holiday Inn... More 

Helpful?
Thank Tim P
Naushad, General Manager at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, responded to this review

Dear Tim P., Thank you for taking the time to share your recent experience with other visitors. We have had many guests compliment us on our beds. They are designed by Serta Posturepedic and extremely comfortable for a great night's rest. The choice of soft and firm pillows is a Holiday Inn Express standard and you will be please to... More 

Toronto, Canada
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I am getting quite impressed with holiday inns. This one was very nice. Staff where more than happy to answer any questions. The rooms where nice and clean. We wanted a place to stay for the market and for the theater this hotel ticked all the boxes. Nice pool too. No bar and we was told we could not drink... More 

Helpful?
Thank itsnoddy
Naushad, General Manager at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, responded to this review

Dear itsnoddy, Thank you for taking the time to share your recent experience with other visitors! Our premier location is ideal for anyone coming to visit the Elmira/St. Jacob’s Region to catch a play, do some quick shopping at the Outlet Mall or even try some tasty Apple Fritters at the St.Jacobs Market. Even being just minutes away from Uptown... More 

Peterborough, Canada
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were staying at this hotel for a soccer tournament. The rooms are large, clean and comfortable. The hotel is an excellent location for a sports team. The lobby is set up in a very welcoming manner....especially when you are waiting for several people. We stayed for two nights and found the 'included breakfast' to be very good. There are... More 

Helpful?
Thank 1704Mac
Naushad, General Manager at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, responded to this review

Dear 1704Mac, Thank you for taking the time to share your recent experience with other visitors. Our premier location is ideal for anyone coming to visit the Elmira/St. Jacob’s Region to catch a play, do some quick shopping at the Outlet Mall or even try some tasty Apple Fritters at the St.Jacobs Market. Even being just minutes away from Uptown... More 

Windsor, Canada
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

This was an overall good experience! The hostess on arrival was a bit disorganized and seemed to be scrambling even though it wasn't busy at the desk. We called ahead to accommodate an early check-in, but it was not recorded. They accommodated us with a handicap room which was odd but we took it. I've seen cleaner, as there were... More 

Helpful?
Thank Bella1982
Naushad, General Manager at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, responded to this review

Dear Bella1982, Thank you so much for taking the time to share your recent experience with other travellers. Your feedback is greatly important to us, as it helps us to improve the exemplary service that we provide to all guests on a regular basis. Our entire hotel team, but more specifically our Housekeeping and Maintenance team takes your concerns very... More 

Acton, Canada
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We really enjoyed our stay for shopping at St. Jacob's market. It is the closest hotel, rooms are clean and staff are great. Take advantage of the coupon booklet they offer you as it saved us a lot of money shopping at the outlet stores across the street. The only negative is that the pool was very cold. We had... More 

Helpful?
Thank Judith K
Naushad, General Manager at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, responded to this review

Dear Judith K, Thank you for taking the time to share your recent experience with other visitors. Our premier location is ideal for anyone coming to visit the Elmira/St. Jacob’s Region to catch a play, do some quick shopping at the Outlet Mall or even try some tasty Apple Fritters at the St.Jacobs Market. Even being just minutes away from... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our hotel will feature a free complimentary Express Start Hot Buffet Breakfast which is an ideal way to start each day for your group featuring two hot items daily – omelets with cheese or scrambled eggs, sausage or bacon, and biscuits, plus much more. Our hotel features free outdoor parking available on site and an indoor saltwater pool, with a kid’s play area, available to relax in after a long day. Our 100% smoke free guest rooms are very spacious and feature a small fridge, 42” flat screen TV, coffee maker, microwave, iron & board, in room safe, full cable, and pay per view movies. Each of our guest rooms also feature exclusive Bath & Body Works soaps, shampoos, and lotions.Our hotel is conveniently located directly across from the St. Jacobs Factory Outlet mall and St. Jacobs Farmers Market, which features fresh foods daily. For dining experiences Jack’s Family Restaurant is only a short walk from the hotel, and for other dining experiences our friendly and courteous staff is always excited to help and give great suggestions.Within our hotel we have an extensive fitness area with new cardio and weight training equipment, guest laundry services, and 2 elevators for your convenience. We also have 1200 square feet of meeting space ideal for any corporate function or event. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Waterloo - St Jacobs

Address: 14 Benjamin Rd, Waterloo, Ontario N2V 2J9, Canada
Location: Canada > Ontario > Region of Waterloo > Waterloo
Price Range: $111 - $164 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Waterloo - St Jacobs 2.5*
Number of rooms: 103
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs Ontario
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