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Four Points by Sheraton Waterloo-Kitchener

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547 King Street North, Waterloo, Ontario N2L5Z7, Canada (Formerly Destination Inn)
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Breakfast for 2 Included
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181 Reviews from our TripAdvisor Community

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Showing 178: English reviews
Kingston, Canada
Level Contributor
45 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I booked this hotel with my Air Miles, so was limited as to location and the amenities I wanted. Our family of two adults and two teens stayed two nights in a room with two queen beds. The room was spotless and comfortable, definitely up to date; as was the bathroom. This hotel does not have a free breakfast -... More 

Helpful?
Thank katiegirl75
Brantford, Canada
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Some friends of ours were married on the same day and same year as us. Each year we celebrate with them. This year we attended a special concert then stayed overnight at the Four Points in Waterloo to celebrate our 49 th. anniversary.The staff went above and beyond our expectations to make our stay very special. As usual for Four... More 

Helpful?
Thank MarleneandDon
Maitland, Canada
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

I was very immpressed with this hotel. The quality was superb as was the price for hotels in this area. We dined at the bar and Luke was a great host. The following morning we had a great breakfast cooked by Jeff and served by Linda. I highly recommend this hotel. It is one of my favorite places to stay... More 

Helpful?
Thank Moira915
Waterloo, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

Excellent location and best service in Waterloo. I would consider this location in the future and will highly recommend. Our family and all guests enjoyed a lots event in the St George Hall with very friendly services.

Helpful?
Thank anilspatel
1 review
5 of 5 stars Reviewed 3 weeks ago

The rooms were clean, the air conditioner worked better than most hotel units ive seen. The bathroom was clean and well stocked. The service was friendly and the breakfast, while slightly expensive, was delicious. It was a smooth stay for all of us, I'd definitely recommend coming here, and likely will return!

Helpful?
Thank K N
Nahide S, Manager at Four Points by Sheraton Waterloo-Kitchener, responded to this review

Dear Valued Guest, Thank you for sharing your positive comments with us. We look forward to welcoming you in the future. Regards, Nahide Sen,Manager More 

Burlington, Canada
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Booked our Wedding guests in this hotel with 95% of guests being from out of town. Although friendly with quick responses it was the most frustrating part of Wedding planning attempting to secure enough rooms for guests. Guests were constantly told the hotel was booked when this turned out to not be the case. They must have either timing or... More 

Helpful?
Thank NLM8883
Nahide S, Manager at Four Points by Sheraton Waterloo-Kitchener, responded to this review

Dear Valued Guest, I would like to take this opportunity and thank you for commenting on your visit to our Hotel.We value the options of our guests and apologize that we did not meet your expectations. I am sorry that you had an unpleasant experience with your event block definitely we will look into this. Please feel free to contact... More 

Whistler
Level Contributor
80 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed June 5, 2016

From the day I called to arrange a mother/daughter weekend I was treated like someone special. I spoke with Nancy, the manager, requesting a hospitality suite as we were throwing my daughter a surprise baby shower. Nancy worked with me to get me into a lovely suite for the weekend. Linda in the dining area loaned me cutlery for the... More 

Helpful?
Thank Heather P
nahide u, Manager at Four Points by Sheraton Waterloo-Kitchener, responded to this review

Dear Heather, Thank you for sharing your positive comments with us at Four Points by Sheraton Waterloo.I am also pleased to read that you were pleasantly glade with your hospitality and food service. Our General Manager Nancy and entire staff enjoyed meeting you and your daughter. It is a great pleasure to having you here. We look forward to welcoming... More 

1 review
4 of 5 stars Reviewed May 22, 2016

We had a nice three day stay at the Four Points for the volleyball nationals. Our tournament filled the hotel, it was perfect for players, parents and coaches. It is well appointed, clean and central to anything. The only thing that really was disappointing is we chose the hotel package with the hot breakfast buffet, but the breakfast buffet was... More 

Helpful?
Thank Stephanie N
nahide u, Manager at Four Points by Sheraton Waterloo-Kitchener, responded to this review

Dear Stephanie, Thank you for taking the time and sharing your comments with us, we really appreciate your valuable insights…I am very sorry that you could not meet your expectation regarding our breakfast hours. Our Bistro Restaurant hours on Saturday, Sunday and holidays are 7:00am – 11:00 am. We actually did open ½ hour earlier to accommodate another team’s request,... More 

Level Contributor
4 reviews
5 of 5 stars Reviewed May 18, 2016 via mobile

This was our first ever visit to Waterloo. We came to drop our son as he got admission at the university of Waterloo. The hotel was clean. Very helpful staff. Room was spacious with comfortable big beds. The location was excellent, as it was few steps from the Conestoga mall. This helped us a lot. There were plenty of brands... More 

Helpful?
Thank omferas
nahide u, Manager at Four Points by Sheraton Waterloo-Kitchener, responded to this review

Dear Valued Guest, I would like to take this opportunity to thank you for commenting on your first visit to our Hotel. We are very pleased you enjoyed your stay with us. We look forward to welcoming you back. Regards, Nahide Sen, Manager More 

Kitchener, Canada
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed May 17, 2016

Last week my colleagues and I co-hosted an annual conference at this establishment. Let me say first off the Management and Staff go well over and above to accommodate and meet your needs. Nancy, Jeff, Jeremiah and entire rest of the staff from housekeeping to maintenance were amazing. Rooms: Attendees were given upgrades when booking early. Nice touch as well... More 

Helpful?
Thank Ramona A
nahide u, Manager at Four Points by Sheraton Waterloo-Kitchener, responded to this review

Dear Ramona, Thank you for sharing your positive comments about your Conference at Four Points by Sheraton Waterloo. We are so pleased that your Conference was successful and delegates enjoyed their experience here. Your comments will be shared with our entire team. We would have acted immediately to fix the temperature control in your room, had we been advised! Sorry... More 

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Amenities

Highlights
  • Pool
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Restaurant
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Honest, Uncomplicated,Comfort is key at the Four Points by Sheraton Waterloo-Kitchener. Comfort reigns in our modern suites and rooms, where our guests enjoy high-end amenities including complimentary high-speed Internet, large flat-screen televisions, free local calls, plush pillow-top mattresses, a mini-fridge, and many more comforts of home. Location is key to a hotel’s popularity and our proximity to the Village of St. Jacobs and other enticing Southern Ontario attractions make our hotel the ideal destination. Travellers will love our Waterloo, Ontario hotel's central location in the Waterloo region, just minutes from Waterloo’s Technology Park, RIM Park, and both Universities. ... more   less 

Additional Information about Four Points by Sheraton Waterloo-Kitchener

Address: 547 King Street North, Waterloo, Ontario N2L5Z7, Canada (Formerly Destination Inn)
Location: Canada > Ontario > Region of Waterloo > Waterloo
Price Range: $100 - $146 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Four Points by Sheraton Waterloo-Kitchener 2.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Destination Hotel Waterloo
Destination Inn Waterloo
Four Points By Sheraton Waterloo-Kitchener Ontario
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