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Best Western Plus Waterloo

Traveler (28)
Room & Suite (23)
Dining (1)

About

#5 of 10 hotels in Waterloo
Location
Cleanliness
Service
Value
Honest, uncomplicated and comfort are the keys with us here at the Best Western Plus® Waterloo. Come relax in our modern suites and rooms where our guests enjoy high-end amenities including complimentary high-speed Internet, large flat-screen televisions, plush pillow top mattresses and a mini-fridge. Location is key to a hotel’s popularity and our proximity to the Village of St. Jacobs and other enticing Southern Ontario attractions make our hotel the ideal destination. Travelers will love our hotel's central location in the Waterloo region, just minutes from Waterloo’s Technology Park, RIM Park, and both Universities.
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Property amenities
Pool
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Free parking
Restaurant
Business Center with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Self-Serve Laundry
Wheelchair access
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Room features
Microwave
Family Rooms
Kitchenette
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Centrally Located
Hotel links
Visit hotel website
Hotel deals
372Reviews
4Q+A
65Room tips
Traveler rating
  • 145
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  • 66
  • 18
  • 23
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Popular mentions
Had a couple of nights here on a recent business trip. Hotel was clean and well looked after and staff were friendly and helpful. Breakfast choices are limited but OK and the bar had only a small selection of beers on offer. I was at the front of the hotel on the ground floor
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Hotel's Favorite
Very nice hotel, nice staff. Room was a good size and included small sitting area. Breakfast was good and included for best western members. Kids enjoyed the pool which was ok. Beds very soft, not great for someone used to a more firm mattress.
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Review collected in partnership with Best Western
Response from 547KingStreet, General Manager at Best Western Plus Waterloo
Responded 4 weeks ago
Dear Chantelle C. Thank you so much for taking the time to write a review, I will be sure to pass on your kind words to the team.
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We had a great experience at his hotel. The room was very clean. The staff were polite and friendly. Breakfast offering had a variety of healthy options to meet anyone's preferences. Would definitely stay here again.
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Review collected in partnership with Best Western
Response from 547KingStreet, General Manager at Best Western Plus Waterloo
Responded 1 week ago
Dear Waterloo Grad, Thank you so much for taking the time to post a review on our hotel, I am so pleased you enjoyed your stay with us. I will be sure to pass on your comments the the team as well speak to the Food and Beverage team regarding your comments on perhaps providing some healthy options for breakfast. Congrats to you on your Graduation!
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The staff seemed nice and knowledgable checking in but when we got there the room was dirty. Hair in the shower, half eaten pop tart on the floor, and when we shut the window at night (because when we got there it was open) the room had a smell by the morning not having the
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Review collected in partnership with Best Western
Response from 547KingStreet, General Manager at Best Western Plus Waterloo
Responded 1 week ago
Dear Climber06866818986 On behalf of the entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer service experience. It is disturbing to learn of the issues that you experienced and your room was not properly maintained according to our high standards. Reviews like yours are extremely helpful in our ambition to continuously improve and your feedback will be used to ensure we provide a better experience in the future. I would like to once again apologize and I hope it did not take way from the excitement of your graduation day.
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The hotel in Kitchener-Waterloo was very nice & clean. Room was spacious, spelled clean all the time, bed was comfortable and bathroom was nice. Pool is small and hot tub is hot. Lots of parking. Close to a mall.
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Review collected in partnership with Best Western
Response from 547KingStreet, General Manager at Best Western Plus Waterloo
Responded 3 weeks ago
Thank you so much for taking the time to post such a nice review. I will be sure to share your comments with the entire team. We hope to welcome you back should your travels bring you back to the Waterloo area.
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Previous
PRICE RANGE
$86 - $143 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
destination hotel waterloodestination inn waterloo
FORMERLY KNOWN AS
Destination Inn
LOCATION
CanadaOntarioRegion of WaterlooWaterloo
NUMBER OF ROOMS
104
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