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Courtyard Waterloo St. Jacobs

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50 Benjamin Rd, Waterloo, Ontario N2V 2J9 Canada
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Traveler (136)
Room & Suite (45)
Dining (6)
Certificate of Excellence

About

#4 of 10 hotels in Waterloo
Location
Cleanliness
Service
Value
Certificate of Excellence
The Courtyard Marriott Waterloo St Jacobs (formerly the Best Western Plus St Jacobs Country Inn) has been recently renovated & features the Bistro Restaurant serving made-to-order breakfast (6am - 10am) & dinner (5pm - 10pm) daily. Lunch available Saturdays. Also features a full-service bar. All guest rooms have a small fridge, microwave, coffee maker, hair dryer, iron and ironing board.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Electric vehicle charging station
Parking
Wifi
Restaurant
Snack bar
Banquet room
Meeting rooms
Fax / photocopying
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
Shared lounge / TV area
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Good to know
HOTEL CLASS
3.5 stars
Languages Spoken
English, French, Spanish
HOTEL STYLE
Mid-range, Modern
NUMBER OF ROOMS
118
Hotel links
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485Reviews7Q+A100Room tips
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Popular mentions
My experience with the Marriott isn't the greatest. The rooms are big and fairly clean but the bathrooms could use improvement. I don't enjoy the fact that the hotel doesn't offer a pool and there workout room always smells bad. The bistro has an ok menu but feels so dark at night they could turn on more lights. Staff is ok not very friendly.
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Response from CassandraC3964, Manager at Courtyard Waterloo St. Jacobs
Responded 4 weeks ago
Dear addalinel, Thank you for choosing to stay at the Courtyard Waterloo St. Jacobs and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent your concerns from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Waterloo. Michael S Operations Manager Michael@courtyardwaterloo.com
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Due to mobility issues - we booked our 97 year Aunt into this facility over Christmas ---- and we cannot say enough about the amazing care and concern that the staff provided to my Aunt --- lead by Anne Penfold - the Executive Housekeeper --- they went over and above - and made my Aunt's stay very special - we are truly appreciative - and cannot thank you enough
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Response from Thvshe U, Front Office Supervisor at Courtyard Waterloo St. Jacobs
Responded Dec 29, 2019
Dear Valued Guest, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard Waterloo St. Jacobs. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard Waterloo St. Jacobs and we hope you choose to create more memories here whenever your travels bring you back to Waterloo.
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The location is excellent being near the outlet mall and the St Jacobs Market. We booked our relatives. In over Christmas as it is a pet friendly hotel. As they settled in for the night, the smoke alarm started to go off. Beep..Beep...Beep. Not being able to fix it, they were moved to another room. They were told that it did have a pullout, which it did not, so their daughter slept on the sofa. Next morning started with a cold shower...no hot water. Not much at Starbucks either. Second day had no hot water again. Although it took a 20 minute discussion the hotel clerk all the time denying she couldn’t do much, she did take a night’s charge off. Very disappointing...
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Response from Thvshe U, Front Desk Supervisor at Courtyard Waterloo St. Jacobs
Responded Dec 29, 2019
Dear Valued Guest, Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention and as well do apologize for the inconvenience you experienced during your stay. We take matters such as this very seriously. As a result, please allow us some time to look into this matter further.
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The welcome at the front desk was sincere. During my stay a staff member held open an interior door while I carried my luggage through. The room was clean and well-maintained over my 2-night stay Close to St. Jacobs Farm Market.
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The Hotel was lovely. The room was clean and very comfortable. The breakfast however left alot to be desired. Rubbery scrambled eggs, overcooked sausage, limited choice in breads with a toaster that didn't toast. Not very appetizing. Also, apparently they dont have anyone who works after 5 to do repairs. Our toilet got clogged so we had to plunge our own toilet!! We were not impressed!!! The hotel was not cheap.
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Response from CassandraC3964, Manager at Courtyard Waterloo St. Jacobs
Responded Nov 21, 2019
Dear SylvHG, Thank you for choosing to stay at the Courtyard Waterloo St. Jacobs and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent maintenance staffing issues from occurring in the future. Also, thank you for highlighting the issues you experienced in the Bistro. We take matters such as this very seriously, and are working to ensure quality and standards are being met. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Waterloo. Sincerely, Melanie Labelle Sales Manager Courtyard Marriott melanie@courtyardwaterloo.com 519-884-1663
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PRICE RANGE
$110 - $163 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western plus st. jacobs country hotel waterloo, best western st jacobs country inn hotel waterloo, best western st jacobs country inn waterloo, best western saint jacobs country inn hotel waterloo, waterloo best western st jacobs, best western waterloo, country inn waterloo, waterloo country inn
LOCATION
CanadaOntarioRegion of WaterlooWaterloo
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Frequently Asked Questions about Courtyard Waterloo St. Jacobs
Which popular attractions are close to Courtyard Waterloo St. Jacobs?
Nearby attractions include St. Jacobs Country Playhouse (0.03 miles), St. Jacobs Farmers Market (0.3 miles), and Market Road Antiques (0.2 miles).
What are some of the property amenities at Courtyard Waterloo St. Jacobs?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Courtyard Waterloo St. Jacobs?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Courtyard Waterloo St. Jacobs?
Guests can enjoy an on-site restaurant, a lounge, and a snack bar during their stay.
Is parking available at Courtyard Waterloo St. Jacobs?
Yes, free parking is available to guests.
What are some restaurants close to Courtyard Waterloo St. Jacobs?
Conveniently located restaurants include The Crazy Canuck, Jack's Family Restaurant, and The Fritter Company.
Are there opportunities to exercise at Courtyard Waterloo St. Jacobs?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Courtyard Waterloo St. Jacobs?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Courtyard Waterloo St. Jacobs?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Courtyard Waterloo St. Jacobs offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Courtyard Waterloo St. Jacobs?
The staff speaks multiple languages, including English, Spanish, and French.