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Courtyard Waterloo St. Jacobs

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50 Benjamin Road East, Waterloo, Ontario N2V 2J9, Canada
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Courtyard Waterloo St. Jacobs
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254 Reviews from our TripAdvisor Community

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Showing 249: English reviews
Spring Church, Pennsylvania
2 reviews
5 of 5 stars Reviewed yesterday NEW

When we travel our hotel is our home away from home. When we are visiting the St. Jacobs area the Courtyard at St. Jacobs is that place. Those at the front desk greet us with a friendly and helpful attitude. The housekeeper (Lilly) recognized and remembered me from our visit here four months earlier. Since we will be returning to... More 

Helpful?
Thank Sharon H
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Stayed for 1 night....room was super clean, staff was very friendly and very accommodating. Let us check in early, no questions asked. Close to outlet mall and farmers market. Would definitely reccomend this hotel.

Helpful?
1 Thank bgor78
Riverview, Canada
Level Contributor
255 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
3 of 5 stars Reviewed 1 week ago

Friendly check in, good bistro with breakfast and dinner service. My only complaint was the maintenance of the room, the bathroom floor should rerouted, the picture in the bathroom should be replaced, it is shabby. But these were minor points, my bed was so comfortable, the room was clean. The location is so convenient if you are going to the... More 

Helpful?
Thank NovaScotiagirl-21
Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear NovaScotiagirl-21, Thank you for sharing your experience on TripAdvisor. I am so glad to hear you enjoyed your check-in experience as well as your time spent in The Bistro. We are also so fortunate to be locate close to the outlets and of course the St.Jacobs market. I would love to hear from you directly so we can look... More 

Phoenix, Arizona
2 reviews
2 of 5 stars Reviewed 1 week ago

The staff were amazing! Very professional and polite. The internet was absolutely terrible across all of my devices. This was for a long duration of two whole weeks during my stay. This prevented me from working remotely and caused my stay to not be very enjoyable. I reported the issue, it was resolved briefly, then occurred again shortly thereafter. This... More 

Helpful?
Thank davidnuzik
Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear davidnuzik, Thank you for taking the time to share your experience on TripAdvisor! I am so glad to head you enjoyed your interactions with all staff, I look forward to letting them all know. However, I do apologize for your experience with the Internet, this issue has been brought to management and will be addressed. Thank you again for... More 

Thornhill, Canada
Level Contributor
132 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed 1 week ago

Just down the street from the famous St. Jacobs market it is a modern clean hotel with friendly and accommodating staff. Our suite even had a fireplace which I sure would be welcome in the winter. It was 30C plus outside when we visited. Nice touch is the Bistro which serves tasty snacks. meal and breakfast.

Helpful?
Thank Therandman
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Lovely hotel. Very nicely appointed rooms and lobby. Loved the shower! Excellent breakfast. In general, great service and value for money I will stay there next time I am in Waterloo Interactive concierge in lobby a nice use of technology. It provided directions to the closest bank and quilt shops.

Helpful?
Thank Gitte C
Kitchener, Canada
Level Contributor
31 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel has very nice rooms, they were clean and the bed was very comfortable. The front desk staff was very accommodating as well, they found us a room that we could check in to early so that we could change and get to an event.

Helpful?
Thank mattweb88
Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear mattweb88, Thank you for response on TripAdvisor! I am so glad to hear that you had a great check-in and that the front desk was able to accommodate an early check-in. We look forward to welcoming you to the area again soon. With hospitality, Emily MacCannell Operations Manager More 

Ontario, Canada
Level Contributor
33 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We have stayed at this hotel before and have been happy with our stay. The room was spacious, the beds comfy. The desk staff was courteous. Unfortunately this time we found our room not up to usual housekeeping standards. The back of the door had dried coffee? splashed all over it. Many areas of the room had not seen a... More 

Helpful?
Thank George L
Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear George L, Thank you so much for taking the time to provide your feedback on TripAdvisor regarding your recent stay with us. Let me be the first to provide my sincerest apologies for the below exceptional experience you had with us. As you can see by the other reviews on the site, this is not usual and I am... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I was going through trip pictures from the road trip I took with my mom driving from Halifax, NS to Victoria, BC. Stopped in Waterloo to visit a friend from University. Booking with the hotel was very easy, we were greeted by the Operations Manager Emily and given a quick tour, the digital concierge helped my mom find some quilting... More 

Helpful?
Thank Erik C
Management response:

Dear Eric C, I would like to thank you for choosing to stay with us at the Courtyard Waterloo St. Jacobs, and for taking the time to share your experience. We are truly appreciative of your feedback, and I am happy to see that our team were able to assist in making your visit an enjoyable one! We are very... More 

Mississauga
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I had booked the Courtyard by Marriot in Waterloo for a weekend getaway for my girlfriend and I. The reviews I had read suggested that it was an adequate hotel and the price quoted certainly reflected that. However, I was very pleasantly surprised with the facilities and the room. The room itself was spacious, quiet, clean and tastefully decorated. I... More 

Helpful?
Thank RickMcC
Management response:

Dear RickMcC, Thank you for sharing your kind words about your recent stay at the Courtyard Waterloo St Jacobs! The staff at our hotel take their time to making sure guests, like yourself, truly feel able to relax and take part in the Courtyard spirit to make room for a little fun. Thank-you for choosing us as your weekend getaway... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Courtyard Marriott Waterloo St Jacobs (formerly the Best Western Plus St Jacobs Country Inn) has been recently renovated & features the Bistro Restaurant serving made-to-order breakfast (6am - 10am) & dinner (5pm - 10pm) daily. Lunch available Saturdays. Also features a full-service bar. All guest rooms have a small fridge, microwave, coffee maker, hair dryer, iron and ironing board. ... more   less 

Additional Information about Courtyard Waterloo St. Jacobs

Address: 50 Benjamin Road East, Waterloo, Ontario N2V 2J9, Canada
Location: Canada > Ontario > Region of Waterloo > Waterloo
Price Range: $110 - $151 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Waterloo St. Jacobs 3*
Number of rooms: 118
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Also Known As:
Best Western Plus St. Jacobs Country Hotel Waterloo
Best Western St Jacobs Country Inn Hotel Waterloo
Waterloo Best Western St Jacobs
Best Western St Jacobs Country Inn Waterloo
Country Inn Waterloo
Best Western Waterloo
Waterloo Country Inn
Best Western Saint Jacobs Country Inn Hotel Waterloo
Courtyard Waterloo St. Jacobs Ontario
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