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Courtyard Waterloo St. Jacobs

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Guests1 room, 2 adults, 0 children
Courtyard
$89
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getaroom.com
$114
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Booking.com$99
Orbitz.com$98
ZenHotels.com$114
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Traveler (128)
Room & Suite (73)
Dining (10)
Certificate of Excellence

About

#4 of 10 hotels in Waterloo
Location
Cleanliness
Service
Value
Certificate of Excellence
The Courtyard Marriott Waterloo St Jacobs (formerly the Best Western Plus St Jacobs Country Inn) has been recently renovated & features the Bistro Restaurant serving made-to-order breakfast (6am - 10am) & dinner (5pm - 10pm) daily. Lunch available Saturdays. Also features a full-service bar. All guest rooms have a small fridge, microwave, coffee maker, hair dryer, iron and ironing board.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Restaurant
Bar/Lounge
Banquet Room
Business Center with Internet Access
Conference Facilities
Dry Cleaning
Electric vehicle charging station
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Self-Serve Laundry
Shuttle Bus Service
Wheelchair access
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Room features
Air conditioning
Microwave
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Mid-range
Hotel links
Visit hotel website
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Hotel deals
456Reviews
7Q+A
99Room tips
Traveler rating
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Popular mentions
We had an excellent stay at the Courtyard by Marriott Waterloo-St. Jacobs, with a group of 35 people celebrating a "65th" College reunion. We found the hotel to be conveniently located, clean, modern and comfortable. One person of our group is handicapped, with a wheelchair. The
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The courtyard is close to the market and express way but a bit outside of town. The location is clean and rooms are ok, the staff is friendly but nothing outstanding. It is an ok hotel. The breakfast prices are insane but there's Jack's restaurant next door
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Response from CassandraC3964, Guest Services Supervisor at Courtyard Waterloo St. Jacobs
Responded 3 weeks ago
Dear tomhofer, Thank you for taking the time to provide us with your review and honest feedback. We are glad to hear that you found our guest rooms to be clean and our staff to be friendly. We are sorry to hear that we fell short of meeting your expectations with our breakfast pricing. We do offer a variety of different breakfast items, and every order is made fresh for our guests. I have passed on your feedback regarding our meal pricing to the appropriate department head. We hope to have the opportunity to serve you again in the future, and look forward to improving your next experience with us using the feedback you have provided!
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A sincere thank you for having us at this wonderful property - Bentley (our dog) absolutely adored the attention from the amazing staff and the welcome note/bag made our day! It was very busy when we arrived, however the staff were quick and very thorough with check in. Staff
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I had a great stay at the Courtyard Marriott Waterloo. Staff was friendly, the room was great and every day the housekeeping staff turned my room as if it were the day I checked in. A great place to stay on the Waterloo area!
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Checked in and requested a top floor room and were told no, you are half an hour early, this is all we have. It felt like I was a kid being told off at school. First room we were given absolutely stank of carpet cleaner and rustiness - to the point where it made our eyes water.
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Response from CassandraC3964, Guest Services Supervisor at Courtyard Waterloo St. Jacobs
Responded Apr 30, 2019
Dear Freya E, Thank you so much for taking the time to provide us with your honest feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize. Our hope is that all our guests experience a peaceful environment during their stay. That said, it was brought to my attention that your stay was interrupted by a loud disturbance caused by other guests in the hotel. I sincerely apologize for the inconvenience and will take the necessary steps to ensure this is an isolated incidence. Should your travels bring you back to the area we hope to have the opportunity to serve you again. Sincerely, Cassandra C.
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PRICE RANGE
$109 - $193 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western plus st. jacobs country hotel waterloobest western st jacobs country inn hotel waterloobest western st jacobs country inn waterloobest western saint jacobs country inn hotel waterloowaterloo best western st jacobsbest western waterloocountry inn waterloowaterloo country inn
LOCATION
CanadaOntarioRegion of WaterlooWaterloo
NUMBER OF ROOMS
118
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