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The welcome was poor. We were welcomed with a "sign here" and "here is your key". It was Christmas Day! The lack of friendliness was very apparent, as was the lack of service.
There was tea and coffee available in the lobby. It was lukewarm...More
Arrived Jan 5 - check in and head up to our room....only to find another family in our room. Go back downstairs to inform staff, they just said oops sorry about that. Didn't seem too surprised that this happened.
The heat didn't work. With the...More
I booked a room with a king and double bed, non smoking through their own website. At check in the room wasn't available as it was given away. We were offered a smoking room without the beds we reserved. The staff member was friendly but...More
Response from General Manager Q, Front Office Manager at Quality SuitesResponded December 7, 2017
I am very sorry that we weren't able to accommodate your reservation. When we received your booking, it was booked in for a smoking room. We are reviewing how these pre-paid reservations come into our system to prevent this from happening again. I...More
The suites are nice and big, love the king size bed in a separate room with closing doors. Everything worked well. The breakfast was fair to good with some variety. Staff were friendly. We were there for a hockey tournament and you could tell they...More
Thank Sue D
Response from General Manager Q, Front Office Manager at Quality SuitesResponded October 18, 2017
Thank you for your positive feedback. I hope to see you again soon.
I am writing to express my absolute displeasure about being asked to leave your hotel so abruptly, especially given the fact that I was a long term guest at your hotel and assisted you with minor things around the hotel.
I am lodging a complaint...More
$84 - $138 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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