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BEST WESTERN PLUS Hotel Universel Drummondville

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235 Reviews from our TripAdvisor Community

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Showing 177: English reviews
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed here on on our trip back to Toronto from Nova Scotia. It's very close to the highway. Our room was large, clean and very quiet. The front desk staff were helpful in answering our questions. The pool was great but the hot tub was way too small. I like the gated parking for added security. My only complaint... More 

Helpful?
Thank Mike M
Emmy J, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review

Hello, Thank you for your comments. We always do our best to provide you the stay you deserve. I hope we can see you again soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN PLUS Hotel Universel Drummondville city More 

Guelph, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Location has lots of shopping, restaurants, gas around. We really liked the hotel on our first stay so came back. On our second stay, the hot tub was dirty, smelly and still open for use! We travel and look forward to the hot tub after a day's driving but will think twice about this location in future. Resturant on premises... More 

Helpful?
Thank 56vacation57
Emmy J, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review

Hello, Thank you for your comments. We always try our best to provide you the stay that you deserve. I hope we can see you again. Kind regards, Emmy Jodoin Lodging manager BEST WESTERN PLUS Hotel Universel Drummondville city More 

Berwick, Canada
Level Contributor
16 reviews
6 hotel reviews
4 of 5 stars Reviewed 1 week ago NEW

We stayed at this Best western in Drummondville, Quebec, Canada on our trip in July 2016. We were very impressed with our room, it was modern. The bed was very comfortable Has an indoor swimming pool. Also has a secure gated free parking. It is centrally located to all restaurants.

Helpful?
Thank Richard D
Emmy J, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review

Hello, Thank you for your comments. I'm glad that you enjoyed your stay. I hope we can see you again soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN PLUS Hotel Universel Drummondville city More 

Pickering, Canada
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

We like this one because you can walk to Scores Restaurant after a long drive .... for dinner .. and in the morning you can eat breakfast at Normandin across the road without having to drive once you check in. The room are clean and beds very comfortable. The indoor pool is big.

Review collected in partnership with Best Western

Helpful?
Thank Nancy M
Emmy J, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review

Hello, Thank you for your comments. I'm glad that you enjoyed your stay. I hope we can see you again soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN PLUS Hotel Universel Drummondville city More 

Toronto
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a very nice spot, right off the highway, perfect if you're travelling through. We booked a room with a a king bed and we're happy with it. We had a mini fridge, which I always like. We were traveling with our dog so we requested a pet friendly room and got it. The only complaint I have is... More 

Helpful?
Thank suzeyq
Emmy J, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review

Hello, Thank you for your comments. This is really important for us. I see that you enjoyed your stay and I'm happy with that. We always do our best to give you the room you want, however sometimes it happens that we can't only because of the availibility. But I do appologies for that and I hope we can see... More 

Peterborough, Canada
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

We have stayed at this hotel for the last 2 years on our way east for vacation. This year was July 14. This place is awesome. The staff are amazing and will go out of their way to help you. We will be back again!

Helpful?
Thank Mark S
Emmy J, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review

Good morning, Thank you for your comments, this is important to us. We always do our best to please the guest the best we can and we learn everyday with your comments. Hope we can see you soon. Kind regards, Emmy Jodoin Lodging manager BEST WESTERN PLUS Hotel Universel Drummondville city More 

Quinte West, Ontario, Canada
1 review
4 of 5 stars Reviewed 2 weeks ago

A great place to stay along the way. Staff was efficient and very helpful Room was was clean and the bed a dream to sleep in. I suggest you bring a towel for the pool as you may not want to wait at the front desk to get a towel.

Review collected in partnership with Best Western

Helpful?
Thank Jo Anne P
Emmy J, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review

Hello, Thank you for your comments. We always do our best to please the guest the best we can. I hope we can see you again soon. Kind regards, Emmy Jodoin Lodging manager BEST WESTERN PLUS Hotel Universel Drummondville city More 

Level Contributor
28 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

A beautiful hotel, but it would be much nicer if the staff had education in manners and customer service!! While the lady that checked us in was very friendly and polite, when I called downstairs because the air conditioning in my kids room was EXTREMELY loud, I spoke with Mary who was extremely rude and hung up on my after... More 

Helpful?
3 Thank Carissa & David L
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

We stopped here late one night on our way through. Quiet and clean, although there was a distinct smell of mildew from the bathroom. Pool looked refreshing but there was no complimentary breakfast. The business area seemed to consist of one computer.

Helpful?
Thank Jeremy S
Emmy J, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review

Good morning, Thank you for your comments, this is important to us. We always do our best to please the guest the best we can and we learn everyday with your comments. Hope we can see you soon. Kind regards, Emmy Jodoin Logdging manager BEST WESTERN PLUS Hotel Universel Drummondville city More 

London, Ontario
Level Contributor
53 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here overnight on way home from the East Coast. The hotel is right off the highway in a great location. Lots of parking, nice restaurant, bar with slot machines, friendly staff, large modern clean rooms, 2 high back cushioned chairs in the room, small bar fridge, good pool, beds were comfortable and a reasonable price. Only drawback was not... More 

Helpful?
Thank keyeslaw
Emmy J, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review

Good morning, Thank you for your comments, this is really appreciated. We always do our best to please the guest the best we can. Just for your informations, if you need some shampoo or conditioner, we have all you need at the frontdesk just for you for free! Don't hesitate to ask, it's always a pleasure to help you. Hope... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
  • Spa
  • Room Service
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Center with Internet Access
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The BEST WESTERN PLUS Hotel Universel is located halfway between Quebec and Montreal, right off Highway 20. Its geographic situation is the ideal place of encounter for the travelers.The Hotel offers an adapted service for either business or pleasure with its 109 rooms and 7 suites, one of which has a double whirlpool bath. Personalized services, competitive rates, an indoor pool and a Jacuzzi are advantages that you will benefit from. ... more   less 

Additional Information about BEST WESTERN PLUS Hotel Universel Drummondville

Address: 915 Rue Hains, Drummondville, Quebec J2C 3A1, Canada
Location: Canada > Quebec > Drummondville
Price Range: $87 - $212 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Hotel Universel Drummondville 3*
Number of rooms: 118
Reservation Options:
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Also Known As:
Best Western Drummondville
Drummondville Best Western
Best Western Hotel Drummondville
BEST WESTERN PLUS Hotel Universel Drummondville Quebec
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