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Cheaper
Average
Higher
About
4.5
#2 of 29 hotels in Canmore
Location
4.6
Rooms
4.7
Value
4.5
Cleanliness
4.7
Service
4.7
Sleep Quality
4.6
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Falcon Crest Lodge is the perfect location for your Rocky Mountain getaway! We offer luxurious mountain accommodations just a short distance from Kananaskis, Banff, and Lake Louise, in the Town of Canmore. The Bow Valley offers a variety of hiking and biking trails, close to ski hills, or site-seeing. Our Housekeeping, Maintenance, and Front Desk teams work hard to ensure our guests feel welcomed and have a memorable stay. The hotel offers all the comforts of home in all forms of accommodations from hotel rooms to condominium-style units with one and two bedrooms. We offer fully equipped and catered meeting rooms for perfect retreats, meetings, and small weddings. Two outdoor hot tubs, a fitness studio, and underground parking. There is also a restaurant located onsite.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Family
Languages Spoken
English, French, Chinese, Japanese and 1 more
Location
190 Kananaskis Way, Canmore, Alberta T1W 3K5 Canada
Falcon Crest Lodge by CLIQUE
2,788 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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Falcon Crest Lodge by CLIQUE receives high marks for its clean, spacious rooms featuring full kitchens and often boasting remarkable views; although, a few guests have noted signs of wear and the distraction of renovation work. The hotel's staff earn accolades for their warm and professional service, contributing significantly to the overall welcoming atmosphere.
While opinions on value vary, with some criticism aimed at service speed and dining options, the convenient location near Canmore and Banff, along with praised amenities like hot tubs, generally leave guests feeling satisfied with their stay.
Location
Convenient
Atmosphere
Welcoming
Rooms
Comfortable
Value
Affordable
Cleanliness
Spotless
Service
Friendly
Amenities
Well-appointed
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If you are looking for more then just a room to stay then this is your place. You get a lot more then just the one basic room with a mini fridge and small bathroom. The benefits are that you get your own fully stocked kitchen (they even brought a blender to our room upon request), a nice living room sitting area with a fireplace, separate bedroom and closet and a full size bathroom.
The kitchen area has a stove/oven, full fridge and a dishwasher. Enjoy some complimentary coffee and tea that they provide. Don't worry about dishwasher or dishes soap as they provide that as well. There are a few bar stool type chairs along the counter to sit at as well as a table with two chairs and a wall bench (fits four easily). The living room has a couch, smart TV and fireplace as well as access to a patio which has a BBQ.
The bed is comfortable and is made daily for you (the sheets stay for 3 days in order to help environmentally but can be changed daily upon request). There is a nice bench in the room perfect for putting the luggage on as well as a full size closet which also has 2 housecoats for you to enjoy as you lounge around the space.
The bathroom has a full size tub...big enough for even a 7 foot person to enjoy as well as a large shower with a rain style shower head and other options for back sprays. The bathroom comes with the standard shampoos, conditioners and soaps but also has extra touches like epson salts to enjoy for your bath. In the bathroom, there is a closet which has a washer and dryer and of course they supply you with some laundry detergent.
There is underground parking and as a special bonus they have a pressure washer to clean your car...this is a bonus in the winter as your car will likely be covered in all the dirt and salt from the roads. Parking stalls are narrower but there is lots of parking spaces available. If you have skis or snowboards they have special caged locker areas that can be used to store your stuff. There is only one elevator up from the parkade....to save yourself multiple trips they have luggage carts you can borrow to carry all your luggage up to your room
The cardio room has an elliptical, exercise bike and tread mill and also is the access point to the hot tub area.
The staff are all really friendly and willing to help (even if you are requesting a blender to make a morning smoothie). They also send you emails in advance to let you know things that are helpful before coming, they check in with you during your stay (a phone call to the room to make sure all is as expected) and then follow up email and survey to make sure your stay was pleasant.
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Date of stay: January 2020
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Seaside64105792931, General Manager at Falcon Crest Lodge by CLIQUE
Responded Jan 20, 2020
Thank you for your recent review and awarding Falcon Crest Lodge top marks; much appreciated. We are delighted you enjoyed your time with us and had the opportunity of making use of all the amenities found at the property. We hope to welcome you back again soon! Sincerely, Steven Tulloch General Manager
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We were very impressed with this location for a quick getaway to the Rocky Mountains. During this time of COVID, facility had many features in place to make guests feel comfortable and safe from lovely local hand sanitizer by Rocky Mountain Soap company, check in tables at a distance, and even a basket for pens that were unused. We stayed in a one bedroom unit with a kitchen that had a stove, tiny bar fridge and microwave. Plenty of dishes available to us, but a bit short on cooking utensils. Bed was soft and bathroom very clean. Ammentiies were not available as pools were still closed, but were given coupon for Chinese restaurant on site that was super yummy! Canmore is a walkable location and access to many walking trails are minutes away or a short drive. This was a perfect location for a weekend getaway for my husband and I.
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Review collected in partnership with RCI
Date of stay: June 2020
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Steven Tulloch, General Manager at Falcon Crest Lodge by CLIQUE
Responded Jul 1, 2020
Thank you so much for such a lovely review and we are looking forward to your next getaway too, hope to see you back really soon! Heather Guest Services Manager
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We recently booked a weekend trip at the Falcon Crest and we're definitely not disappointed. Upon arrival the front desk staff were very friendly and helpful and gave us plenty of recommendations of things to do and places to eat. Upon entry to the rooms we could tell right away that it had been thoroughly cleaned and I felt very comfortable settling in right away despite my covid concerns. Stunning rooms with all the amenities you could ask for, we will definitely be back!
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Review collected in partnership with this hotel
Date of stay: November 2020
Value
Rooms
Location
Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jason Segboer, General Manager at Falcon Crest Lodge by CLIQUE
Responded Nov 10, 2020
Thank you for staying at Falcon Crest Lodge and taking the time to reward us with the perfect review. We are trilled to hear that you enjoyed your stay thoroughly. We look forward to welcoming you back soon. Warm Regards, Megumi | Guest Services Supervisor
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We had a wonderful stay at this hotel. It didn't feel like a hotel because we got a two bedroom suite. The suite had a living room, full kitchen with new appliances, in-room stackable washer/dryer, and two en-suite bathrooms. This afforded us plenty of space for four people. Housekeeping was exceptional. Parking was underground and free. We never had a hard time finding a spot. The only request I would have is that they have a locker room for skis and equipment. This would have been super helpful.
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Date of stay: December 2019
Value
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Seaside64105792931, General Manager at Falcon Crest Lodge by CLIQUE
Responded Jan 9, 2020
Thank you for your review and awarding Falcon Crest Lodge top marks; much appreciated. We are delighted you enjoyed your stay with us and got to use the amenities. I assume you were not aware that we do in fact offer storage lockers for ski equipment that are located in the underground parking, as ski equipment is not permitted in the rooms. I will ensure that our front desk teams are informing guests about this amenity upon check in. Thank you again for your feedback and we look forward to hosting you again soon! Sincerely, Steven Tulloch General Manager
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We booked a babymoon package with Falcon Crest as a nice getaway before the first baby comes, and could not be happier with our stay here. The staff were incredibly helpful and polite, and the babymoon package was unforgettable. We especially loved the little towel folded animals they laid around the space! I would wholeheartedly recommend this place to anyone looking for a quality place to stay in Canmore: The service here rivals hotels that charge double what Falcon Crest does!
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Review collected in partnership with this hotel
Date of stay: March 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Steven Tulloch, General Manager at Falcon Crest Lodge by CLIQUE
Responded Mar 12, 2020
Thank you DanjaBus for your review and awarding Falcon Crest Lodge top marks; much appreciated. We recently launched the Baby Moon Package last year, which has been well received. We are delighted you enjoyed your experience with us and look forward to your return in the near future! Sincerely, Steven Tulloch General Manager
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Room was amazing service was amazing would definitely recommend staying there. And I'll definitely be back. after a long drive we showed up 2hrs early the room was ready they also upgraded us to a better room free of charge
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Review collected in partnership with this hotel
Date of stay: December 2019
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FCLManager, General Manager at Falcon Crest Lodge by CLIQUE
Responded Jan 3, 2020
Good afternoon, Thank you so much for taking the time to share your feedback and awarding our Lodge top marks. We sincerely appreciate it. We are thrilled to hear of the fantastic service you received and that we could accommodate to your early arrival and that the room was up to your standard. We can't wait to welcome you back to our Lodge in the near future. Warm regards,
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My wife and I had been wanting to spend some time in Canmore, and our anniversary seemed like a good excuse! We were seeking a quiet time to relax and "wing it", without any schedule or list of activities to hit. We were drawn to the Falcon Crest lodge by the location which is away from the "busyness" of the town, but still within an easy walk, bike ride or drive to anything we wanted to see or do. The rooms being equipped with kitchenettes or full kitchens, as well as a bbq on every balcony gave us the freedom to stay in or go out as we wished, and the beauty of the mountain scenery all around with the fireplaces in every room made it a very quaint, cozy, place to enjoy a romantic couple of days. The facilities are very clean and well maintained and the staff were very friendly and helpful. Everything is a bit different during this season of Covid, so we didn't attempt to use the hot pools, but one was open (the second was being upgraded) and the hotel had very good procedures and precautions in place throughout. Underground and above ground parking is available and the movie library was a nice touch (even though they were fresh out of popcorn). We stayed in a Deluxe room, but will probably bump up to a larger option next time. We look forward to our next visit!
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Review collected in partnership with this hotel
Date of stay: September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jason Segboer, General Manager at Falcon Crest Lodge by CLIQUE
Responded Sep 14, 2020
Thank you so much for your review of Falcon Crest Lodge 'Your Home away from Home'. We are thrilled that you enjoyed your stay and made use of the amenities while enjoying our location in the mountains. We would love to host you again in the future and believe you would really enjoy one of our one bedroom suites with full kitchen. They are perfect for a private relaxed getaway. Have a wonderful day. Warm Regards Scarlett Guest Service Agent
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I would highly recommend this hotel. Despite Covid restrictions, I felt safe with the level care and cleanliness and availability of hand sanitizer, etc. Although there wasn’t housekeeping during my stay, the staff at the front desk were accommodating to my requests of extra coffee and garbage bags. I stayed in a one bedroom suite and the room was exceptional and looked fairly new. The view of the mountains, fireplace and comfortable furniture helped make my stay a restful place to both work and relax. Two memorable things were the high end Fratello coffee available in the room and the exceptional water pressure in the shower. There was some traffic and train noise but not enough to be disruptive. The full kitchen allowed me to make or reheat food, which I especially appreciated during this time when I could not eat in restaurants. The room also included a washer and dryer which I took advantage of during my stay. Personally I like a very firm bed and found the bed to be a little soft, but I think it would be comfortable to most people. Free blue ray movies were available at the front desk and they even threw in a bag of microwave popcorn! With the current special with the third night free, the price was reasonable. Overall, I was very happy with my time here and plan to return again in the future. I have already recommended it to another couple.
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Review collected in partnership with this hotel
Date of stay: January 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jason Segboer, General Manager at Falcon Crest Lodge by CLIQUE
Responded Jan 25, 2021
Thank you for staying at Falcon Crest Lodge and taking the time to review us. We are delighted to hear that you enjoyed your stay and time thoroughly in the beautiful mountains. We look forward to welcoming you back soon. Warm regards, Megumi | Guest Services Supervisor
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I had a great stay for 5 nights. I found the staff very friendly and accommodating with helpful suggestions. I had asked for a certain floor request and the hotel was happy to accommodate this (versus some places with the "we will see what we can do"). All my experiences with staff were very positive - and in this time of limited contact, that really helped my sense of well being. I had a one bedroom with full kitchen which made being able to stay COVID safe easier. The kitchen was well appointed. The fireplace was a nice treat. The hotel is in a good location for walking to a couple of coffee/food places (10 minutes) and really not that much further to Main Street (20 minutes walk). I am looking forward to booking another stay next month. The little extras helps like the garage car wash .
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Date of stay: January 2021
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Service
Sleep Quality
Room Tip:The corner quite was lovely and quite quiet. Also close to the stairwell.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jason Segboer, General Manager at Falcon Crest Lodge by CLIQUE
Responded Jan 9, 2021
Good afternoon Colleen, Thank you for taking out time to review our property. It was a pleasure to host you, and are glad we were able to accommodate your requests. We look forward to having you stay with us again. Until then, stay safe, and have a good weekend! Sincerely yours in hospitality, Mursal | Guest Services
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Location was good, but there was some noise during the day for some maintenance outside the lodge. Good kitchen with all kitchenware you need, BBQ in patio was really good to quickly prepare a meal if you wish. With covid-19 there is no cleaning for the whole stay, and at the end they charged my credit card since they need to do extra cleaning of the room, this is disappointing especially that I called the hotel, and they responded with a promise of a call from the manager to explain this charge and they never call back! Moreover, clogged toilet two times, and they asked me to fix it as they just left the tool outside my room, and I had to ask them to fix it as it’s not expected from me to fix an issue with their room
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Date of stay: August 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Steven Tulloch, General Manager at Falcon Crest Lodge by CLIQUE
Responded Aug 27, 2020
Dear Guest, We are so sorry your experience at the Falcon Crest Lodge caused some disappointment. As previous reviews show, this is not our usual standard of service. As we navigate these unprecedented times and as our new General Manager transitions into his role at Falcon Crest, we are reviewing the service procedures and the safety of our guests and staff. A refund of the additional cleaning charge has been refunded, however may take 3 to 5 business days for your bank to process. Cleaning or Stayover service will be given only if requested by guests and we will ask guests to vacate the room for theirs and our team's safety. We look forward to hosting you again in the future, when things get back to a normal standard or when our new General Manager has implemented new safety and service procedures. Thank you, Monica Derzaph, Guest Service Manager
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Mill Valley, California742 contributions441 helpful votes
The stores we shop at are about a 5-10 minute drive away. Easy drive and great big super markets. There is a grill on each deck. It is a wonderful place! We return each year.
No incentive that I am aware of. I wrote because we were very happy with our experience, and it was my way of “thanking” the hotel. We had not stayed there before, so I was not sure what it would be like, exactly. We will stay there again.
Hi Becky,
Our apologies about the delayed response. Our hot tubs are open daily from 9 AM - 10:30 PM, and we are limiting it to 4 people for 30 minutes.
Sincerely,
Team FCL
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