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Rooms are well kitted out with sufficient tableware bed clothes,towels, BBC,etc. On bedroom is tiny. AIR CONDITIONED living room but bedrooms very hot.Not much happening in hotel and generally the staff are limited.We were told that there would be coffee and cakes with a morning...More
Response from Alain C, Guest Relations Manager at Sunset Resorts CanmoreResponded 1 week ago
We appreciate your feedback and are happy to hear that you enjoyed your condo vacation. The extra space can make all of the difference especially when travelling with family or friends. When the temperatures are higher we recommend closing your blinds while you are out...More
We have come here every year for 5 years. Staff is very friendly and helpful. Amenities in the suites are complete. The main thing is the location. The views, town and distance to Banff and Lake Louise are fabulous and the reason Sunset has become...More
1 Thank Kyla W
Response from Alain C, Guest Relations Manager at Sunset Resorts CanmoreResponded 3 weeks ago
We are so happy to hear that you enjoy coming to our beautiful mountains. We love seeing your happy face when you check in. We can't wait to see you again next year!
Stayed here for a few months over the winter season and really need to share my thoughts.
Aside from the two younger gentlemen I saw occasionally who were actually very helpful, our stay was tainted by the rudeness of the staff. The front desk had...More
Response from Alain C, Guest Relations Manager at Sunset Resorts CanmoreResponded June 22, 2017
We are glad to hear that overall this stay was pleasant but we are also very confused by the other details of this review especially since the tenant chose to stay for 7 months on a simple month to month rental.
First of all this...More
Fairly clean, modern look and a sneak peak of the mountains from the balcony. Facilities within the apartment are great! However, customer service was at a bare minimum vaguely unhelpful and hardly friendly.More
2 Thank RobLeeB
Response from Alain C, Guest Relations Manager at Sunset Resorts CanmoreResponded June 8, 2017
Thank you for taking the time to write a review as it helps us to improve our customer service for all of our guests. We are very lucky to be surrounded by the beautiful mountains. We strive to give our guests the most relaxing getaway...More
Horrible stay. Wouldn't recommend this to any traveler. You can find better accommodations at other hotels and also on Airbnb. Staff is unfriendly and facilities are poor. No air conditioning in early May despite warmer temperatures.More
2 Thank CoreyjRo
Response from Alain C, Guest Relations Manager at Sunset Resorts CanmoreResponded May 15, 2017
We normally appreciate feedback from our guests whether it be good or constructive criticism but in the case of this guest his intent doesn’t meet the spirit of this forum. We personally don’t believe that threats of a bad review should ever be used to...More
$168 - $515 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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