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Quality Resort Chateau Canmore

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Quality Resort Chateau Canmore
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344 Reviews from our TripAdvisor Community

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There are newer reviews for Quality Resort Chateau Canmore
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Showing 318: English reviews
Calgary, Canada
Reviewed October 8, 2015

For the price it isn't what worth it, this place should be more updated and not so shifty for what you pay Need more parking and bigger stall's - supervisor's need to make sure their staff are doing a proper job

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Helpful?
Thank Pamela P
gmcn620, Manager at Quality Resort Chateau Canmore, responded to this review

Hi Pamela P Thank you taking the time to write your review, I am sorry that you didn't feel like you got a good value for your dollar. We have started renovation this year in the spring of 2015 we had all new carpet, lighting and furniture put into our 4th floor. We are planning on continuing this fall by...

Laconia, New Hampshire
Reviewed October 7, 2015

We were reluctant to stay here given the bad reviews, however we received a great rate through the entertainment book and decided to book. The room was spacious and comfortable - a stone fireplace in a separate bedroom, a couch, a fridge,microwave and a second tv. The room was clean and no sign of mold or bedbugs like others have...

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Helpful?
Thank JimClay
gmcn620, Manager at Quality Resort Chateau Canmore, responded to this review

Good Afternoon Thank you for taking the time to write a review, we appreciate your feedback and are happy to hear you enjoyed your stay. We look forward to seeing you in the future if you ever need anything please let me know. Kind Regards Sheri Spiess Sales Manager Chateau Canmore

Red Deer, Canada
Reviewed October 6, 2015

We have stayed at this hotel before, but this time was the worst. It has continually gone down hill. My dog kept sniffing at the disgusting stained couch in the room and found a petrified banana. I took it down to the front desk clerk who did notify the manager and we received a $35 discount. After the rest of...

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2Thank 2015Canmore
gmcn620, Manager at Quality Resort Chateau Canmore, responded to this review

Good Afternoon Thank you for taking the time to write this review, good or bad we like to know how are guests stay was. I am sorry that we failed to meet your expectation as we do strive to give are guests a great experience. I would like to be in contact with so that I can know the room...

Reviewed October 5, 2015 via mobile

Absolutely loved our stay here. Rooms were clean, had no sign of bed bugs like previous posts have mentioned. Staff was extremely accommodating and helpful. Pool and hot tub are great added features. Will definitely return next time in Canmore.

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Helpful?
Thank Steffen S
gmcn620, Manager at Quality Resort Chateau Canmore, responded to this review

Good Afternoon Thank you for taking the time to write this review. We very much appreciate and value your feedback and will share it with our team. Your review will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always...

Reviewed October 3, 2015 via mobile

We checked into room 322. We thought it was a good idea to quickly check the sheets for cleanliness, and almost immediately found a bedbug on the sheets. While deciding to leave, we found two more. Then while unpacking the room (this is all within max 15 minutes of arriving in the room), we found two more for a total...

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3Thank Michelle E
gmcn620, Manager at Quality Resort Chateau Canmore, responded to this review

HI Michelle E Thank you for taking the time to write this review regarding a very important subject. We do take bed bugs and pest control very seriously at this hotel as we do have travellers from all over the world. We do work with a company that inspects are rooms regularly as well as take preventive measures. I will...

Ottawa, Canada
Reviewed September 22, 2015

Provided with Room 315.....upon entering the room, there was an offensive odour of being unclean.......carpets were filthy and there was a layer of dust on the lamps and furniture. The shower walls were only wiped and not cleaned with a cleanser.....resulting in smears. Complained at the front desk and was given room 309. A bit cleaner; however, when it came...

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2Thank Canoeist14
gmcn620, Manager at Quality Resort Chateau Canmore, responded to this review

Hi Canoeist14 Thank you for taking the time to write this review, we do take the issue of bugs and bed buds very seriously. We do work with a company that does inspect are rooms on a regular basis and have had them in inspect the rooms listed for a copy of the report that found no evidence of bed...

Reviewed September 20, 2015 via mobile

My family and I stayed at the Quality Resort Chateau Canmore in mid September. After reading some of the reviews AFTER I booked I started to worry. When we booked the lady that took our booking was great! She booked us in a "renevated" suite on the 4th floor. As soon as we arrived I noticed staff hanging around the...

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Thank buffalodude
gmcn620, Manager at Quality Resort Chateau Canmore, responded to this review

HI Buffalodude Thank you for taking the time write a review, I apologies that you had to wait to check in I have spoken with the staff member to insure these things don't happen in the future. The 4th has been partially renovated with new carpet, furniture and lighting but the bathrooms are not complete we are hoping this will...

Edmonton, Canada
Reviewed September 16, 2015

The first thing I noticed was the overflowing garbage can at the entrance to the hotel lobby. When we arrived in the room the evidence of the previous occupant in the bathroom was clear. There was toothpaste and spit all over the taps and my first order of business was to clean them. I've never seen that before in 30+...

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Thank RVismylife
dauphin
Reviewed September 15, 2015

Tell you what, if you want all the amenities of a high class hotel, try the Fairmont Hotel in Lake Louise, they do everything but blow on your food to cool it before it goes into your mouth ! For 800 to 1200 bucks a night they should. But if you want affordable accomodation with good beds, lots of hot...

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Helpful?
Thank rgray107
gmcn620, Manager at Quality Resort Chateau Canmore, responded to this review

Good afternoon, We want to thank you for your review and truly appreciate & value your feedback! I will share your comments with our housekeeping team who I believe will be happy that they were recognized by your comments. Safe travels & if you are ever travelling through Canmore, AB again please contact myself for your accommodation needs! Thanks, Mike...

Calgary, Canada
Reviewed September 15, 2015

The front desk folks were wonderful but they could only work with what they had available. The extra blankets we needed for the sofa bed were stained and full of holes. The regular beds and blankets were fine.

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Thank Vance_Neudorf
gmcn620, Manager at Quality Resort Chateau Canmore, responded to this review

Good day, I want to sincerely apologize for your experience you inccurred during your recent stay in Canmore, AB. Thank you for taking the time to write a review which is extremely important to receive feedback from our guests in helping us for the our future guests' stay. I have shared your feedback with our management team and will be...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Quality Resort Chateau Canmore is an all suite property features 93 units, offering spectacular views of the Canadian Rocky Mountains. This full service hotel includes a family restaurant, sports lounge, and full fitness centre. You can enjoy a refreshing dip in the pool or soothe aching muscles in the outdoor hot tub or sauna. ... more   less 

Additional Information about Quality Resort Chateau Canmore

Address: 1718 Bow Valley Trail, Canmore, Alberta T1W 2X3, Canada
Location: Canada > Alberta > Canadian Rockies > Kananaskis Country > Canmore
Price Range: $75 - $219 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Quality Resort Chateau Canmore 3*
Number of rooms: 93
Reservation Options:
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Also Known As:
Quality Resort Chateau Canmore Hotel Canmore
Quality Inn Canmore
Quality Hotel Chateau Canmore
Quality Resort Chateau Canmore Alberta
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Questions & Answers

Here's what travelers have asked, with answers from Quality Resort Chateau Canmore staff and other travelers.
2 questions
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Questions? Get answers from Quality Resort Chateau Canmore staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Try the loft!”
 of 5 bubbles Cric01, Feb 2, 2017 | Read review
“The rail line runs next to the rear car park of the hotel. North side rooms might be quieter, ask staff.”
 of 5 bubbles , Jan 9, 2017 | Read review
“I would check my reservation and special requests prior to arriving at the hotel”
 of 5 bubbles Brock1812, Dec 26, 2016 | Read review
“Facing front to avoid train noise”
 of 5 bubbles skygrl1, Sep 29, 2016 | Read review
“4th floor with a loft bedroom,facing the mountains.”
 of 5 bubbles webbfoot, Sep 26, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question