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Grande Rockies Resort

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221 Reviews from our TripAdvisor Community

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Showing 216: English reviews
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 17, 2015

If you want luxury in the Rockies the Grande Rockies is the place to go! The room was modern, clean and well priced. There was friendly staff including a young man named Sean who checked us in at the front desk and was instrumental in ensuring our stay was everything we had hoped for. Having many different room configurations and... More 

Helpful?
1 Thank Mark J
GrandeRockiesResort, General Manager at Grande Rockies Resort, responded to this review

Dear Valued Guest, Thank you for sharing your great experience. I am thrilled to hear that Sean was able to help ensure you had a fantastic trip. I will be sure to pass along your comments to him. We are pleased we are able to offer many different room types that can accommodate all travellers and some that allow their... More 

Calgary, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 15, 2015

I stayed at the resort last Saturday and Sunday and couldn't be more pleased. The service at the Front Desk was very polite and very resourceful. The room was great and had a great view of the Three Sisters. Had a great time at the pool area, the indoor/outdoor hot tub is great, I found all of the staff were... More 

Helpful?
1 Thank Gary W
GrandeRockiesResort, General Manager at Grande Rockies Resort, responded to this review

Dear Valued Guest, Thank you for taking the time to share your experience. I am glad to hear that you found our staff friendly and engaging. They certainly value our guests and hope to add to your overall experience. The pool area is definitely a great attraction, in particular, the outdoor portion of the hot tub during the winter months.... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed January 9, 2015 via mobile

The main floor pool, and indoor outdoor hot tub were great for the kids. No change rooms though, and tiny entrance to take off shoes. Towels were hard to come by too. The slide was fun though. The rooms are cramped, and getting a little worn. Showers were like space pods that could be wheeled out by the looks of... More 

Helpful?
2 Thank Sunburne
GrandeRockiesResort, General Manager at Grande Rockies Resort, responded to this review

Dear Valued Guest, Thank you for your valuable feedback. I am certainly glad to hear that you enjoyed the pool area, it is a fantastic amenity with something for the whole family. Our restaurant is certainly a highlight for many people as well. I am sorry to hear that you did have some issues with your room and would be... More 

Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 9, 2015

It was our first time in Canmore, I had no idea about this hotel, upon check-in the lobby was very modern, we approached towards the Front desk and were greeted with a smile. Upon inquiring I realized we booked a 1 bedroom without the kitchen, ( we did not really want a kitchen), but finding the opportunity that rooms are... More 

Helpful?
2 Thank Randy D
GrandeRockiesResort, General Manager at Grande Rockies Resort, responded to this review

Dear Valued Guest, I am glad to hear you had a great experience with us. Our Guest Services Agents are extremely knowledgeable about the local area so I'm glad Bartesh was able to provide you with some excellent recommendations. We sincerely look forward to welcoming you back to the Grande Rockies for your next trip to the mountains. Brent Batten... More 

Guelph, Canada
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed January 8, 2015

The service we received was always very friendly. Rooms were 2 hours late. One room hadn't been cleaned at all (dirty dishes, bathroom and bedroom sheets). Missing towels, shower was broken, bathroom sink was clogged and had to be fixed. My room was at least quiet, I couldn't hear other guests. Parking was good. The pool and hot tub were... More 

Helpful?
Thank Everyscreennameistak
GrandeRockiesResort, General Manager at Grande Rockies Resort, responded to this review

Dear Valued Guest, Thank you for taking the time to reply with your comments about your recent stay. I apologize for the concerns you had with your room and will follow up with our front desk team and housekeeping to ensure that a similar situation doesn't arise again. I am glad to hear you enjoyed the peace and quiet the... More 

Travelers are raving about these Canmore hotels

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed January 4, 2015

We would not recommend this hotel ever. If you can, book at another hotel. We booked a 2 bedroom suite for our family of 5. Upon entering the room, it felt dirty right away. The floor was very dusty, gritty, and sticky. The bathrooms were lacking towels, face cloths, and bathroom supplies (soap, shampoo, etc). There was no bedding for... More 

Helpful?
2 Thank SJJRJ
GrandeRockiesResort, General Manager at Grande Rockies Resort, responded to this review

Dear valued guest, Thank you for your feedback, I apologize for your experience sincerely. Our guest services agent should have informed you of the elevator that was directly off the lobby area. They do try to direct people to the elevator that is closest to their room however. I would love the opportunity to discuss your stay further, please feel... More 

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed January 2, 2015

Ok, I should have checked the reviews on this place before I booked - my bad. The previous reviews were as if I wrote them but I didn't. Here's what we didn't have in our room for 3 people: no facecloths, no dish cloths, no tea towels, no hangers, no bed sheets for the pullout couch, no extra bath towels,... More 

Helpful?
3 Thank J Z
GrandeRockiesResort, General Manager at Grande Rockies Resort, responded to this review

Dear valued guest, Thank you for sharing your recent stay with us. I can assure you that I certainly care about the property and the condition of it. Unfortunately during the holiday season, the floors do get dirty quickly from the large volume of people which is why we have staff specifically for that role so I will certainly follow... More 

Edmonton, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed December 31, 2014

I have stayed in canmore many times and have never had a bad experience until now. The rooms were not stocked with anything, we had to call to the desk to get more than one towel a cloth and dish towels (the latter two which they never brought). Then we needed bedding for the pull out couch. No answer at... More 

Helpful?
2 Thank Mer E
GrandeRockiesResort, General Manager at Grande Rockies Resort, responded to this review

Dear valued guest, Thank you for sharing your experience. Your feedback is extremely important and I do sincerely appreciate it. I apologize for your experience and would love to discuss the issue further. Please feel free to contact me at 587-222-0700 or via email at brentb@bellstar.ca. Sincerely, Brent Batten Hotel Manager More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed December 30, 2014

The place is not bad, the rooms are comfortable and the pool is big. The biggest disappointment has been the house keeping, it's almost 7 pm and the room has not been cleaned. When spoke to the front desk, they apologize but didn't seem to be concerned at all.

Helpful?
3 Thank Maz124
GrandeRockiesResort, General Manager at Grande Rockies Resort, responded to this review

Dear valued guest, Thank you for your valuable feedback. Obviously I am disappointed that your check in time was later than the 4 pm standard we maintain. The pool certainly is a great feature and definitely a guest favourite, so I’m glad you enjoyed that portion of your stay. I’d love the chance to discuss your stay in further detail... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed December 30, 2014 via mobile

This was our second time staying at the Grand Rockies Resort. The first time it was wonderful not a compliant. This was 3 yrs ago. We went at the same time for Xmas. The Front Desk staff was short and didn't mentioned any of the amenities. We missed Santa which the kids were a little disappointed but the FD did... More 

Helpful?
4 Thank April C
GrandeRockiesResort, General Manager at Grande Rockies Resort, responded to this review

Dear Valued Guest, I’d like to start by thanking you for your feedback and sincerely apologizing for not meeting your expectations. The Santa visit is a yearly highlight and I’m sorry that your children missed out on the experience. I am glad the staff did try to still provide an experience by providing presents and cookies and milk for Santa.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Hot Tub
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Experience Grande Rockies Resort – a unique resort hotel in Canmore, Alberta. Set amidst the majestic mountains of Banff National Park, the resort offers the incredible standards and service of a luxury boutique hotel and the personal comforts of a grand vacation home.The Grande Rockies Resort in Canmore features more than 136 boutique, one and two bedroom luxury hotel suites and penthouses, most complete with fully-featured kitchens, in-suite washer and dryer, spa-inspired bathrooms and designer décor & amenities. At your service night and day is a full team of hotel & restaurant professionals capable of handling any request.Superbly situated in the foothills of the Rockies right in the alpine village of Canmore, Grande Rockies Resort is ideal for golf, ski and outdoor adventure enthusiasts. Or, simply hang out by the indoor pool with waterslide, kids pool and hot tub or get active in the fabulous fitness centre.Corporations will appreciate Grande Rockies Resort's well-appointed meeting and conference facilities, serviced by our team of conference specialists and culinary experts. ... more   less 

Additional Information about Grande Rockies Resort

Address: 901 Mountain St, Canmore, Alberta T1W 0C9, Canada
Location: Canada > Alberta > Canadian Rockies > Kananaskis Country > Canmore
Price Range: $111 - $489 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grande Rockies Resort 4*
Number of rooms: 149
Reservation Options:
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Also Known As:
Grande Rockies Hotel Canmore
Grande Rockies Resort Canmore, Alberta
Hotel Style:
#3 Family Hotel in Canmore
#4 Spa Hotel in Canmore
#5 Luxury Hotel in Canmore
#5 Romantic Hotel in Canmore
#9 Business Hotel in Canmore
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