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Best Western Capilano Inn & Suites

477 reviews
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Traveler (53)
Room & Suite (231)
Dining (18)
Overview
  • Excellent23%
  • Very good44%
  • Average24%
  • Poor6%
  • Terrible3%
Travelers talk about
“stanley park”(44 reviews)
“room was clean”(36 reviews)
“best westerns”(6 reviews)
Free Wifi
Free Parking
Pool
Non-Smoking Hotel
Restaurant
Suites
Multilingual Staff
2.5 Star Hotel
All hotel details
Offers from Best Western Capilano Inn & Suites
Special Offer: BOOK DIRECT & SAVE
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Rooms
Jan 28Jan 29
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (477)Write a Review
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Traveler rating
100
182
106
29
18
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LanguageEnglish
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100
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106
29
18
Show reviews that mention
All reviewsstanley parkroom was cleanbest westernsde dutchgrouse mountainoutdoor poolrestaurant attachedlions gate bridgewould stay here againon site restaurantseparate bedroomgas stationeasy accessbus stoppleasant stayhorseshoe baydowntown vancouver
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1 - 5 of 435 reviews
Reviewed 1 week ago

To be fair, a GOOD rating (rather than Average) would be more accurate, but this is not an option above. Good location in North Vancouver - close to Park Royal Shopping Mall, Grouse Mountain, Capilano Bridge. Hotel however looks a bit dated and needs a...More

Review collected in partnership with Best Western
Thank N101MEjohand
Response from Jenny H, Front Office Manager at Best Western Capilano Inn & SuitesResponded 1 week ago

Thank you for your survey We are happy that you found the property location convenient. We have noted your comments with respect to property needing a "facelift". We are planning a renoveation in the very near future. We hope that you will consider our location...More

Hotel's Favorite
Reviewed 3 weeks ago

At first glance it doesn’t look like much but the room was very clean and in good working order. All staff were friendly and competent. I had a travel rewards voucher for $80 and though the total was $82 and change, they didn’t charge my...More

Review collected in partnership with Best Western
Thank jbarlee72
Response from Jenny H, Guest Services at Best Western Capilano Inn & SuitesResponded 3 weeks ago

Dear Jbarlee72, We are delighted to read all your nice feedback regarding your stay. The Capilano Suspension Bridge Festival of Lights really brightens the Christmas Season. We are glad you have a chance to enjoy it. We definitely agree we are the perfect location to...More

Reviewed 2 weeks ago

Last minute reservation... Sure glad that we picked this place. Staff was extremely pleasant and helpful... Rooms were both clean and decor modern. Beds were comfortable, and had a good sleep... Would recommend this hotel as a Happy Customer

Review collected in partnership with Best Western
Thank salesmanager13
Response from Jenny H, Front Office Manager at Best Western Capilano Inn & SuitesResponded 2 weeks ago

Dear Guest, Thank you so much for writing a wonderful review. We are so glad that you've enjoyed your stay with us. It was an absolute pleasure to serve you and we look forward to welcoming you again soon! -Best Western Capilano

Reviewed 2 weeks ago

bed had broken springs, towels thread-bare, no elevator we on 2nd floor, window has board to place as window does not lock, check in was unfriendly, no breakfast included, food left in fridge must have been long time as it was covered in mold, room...More

Review collected in partnership with Best Western
Thank Donna L
Reviewed 3 weeks ago

Loved this place. Exactly what we needed for the trip. There’s is even a great view of the mountains. Restaurant and stores within close walking distance. 15 min drive to downtown Vancouver. I would stay here againMore

Review collected in partnership with Best Western
Thank kylelambert47
Response from Jenny H, Guest Services at Best Western Capilano Inn & SuitesResponded 3 weeks ago

Dear Kylelambert47, Thank you for your time to sharing your experince with your stay and your visit to Vancouver. We are very pleased to know that you loved your stay with our hotel and we are very happy to learn that we have met your...More

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About
Amenities
Top amenities
Free Parking
Pool
Free High Speed Internet ( WiFi )
Restaurant
Hotel Amenities
Free Parking
Multilingual Staff
Self-Serve Laundry
Laundry Service
Things to do
Pool
Outdoor pool
Restaurant
Details
Price range
$61 - $143 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
Details
Price range
$61 - $143 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
Add Photo Photos
Traveler (53)
Room & Suite (231)
Dining (18)
Pool & Beach (11)
Hotel & Grounds (94)
Business Center & Event Rooms (25)
Bathroom (2)
Questions & Answers
Ask a question
JennJac
October 8, 2017|
AnswerShow all 5 answers
Response from Jenny H | Property representative |
Hi JennJac, We are about 5mins drive to Capilano Suspension Bridge and 30mins to VIA Rail station. If you would like to request an early check - in, please contact the hotel and provide your booking information and the... More
0
Votes
rshaneel
May 23, 2017|
AnswerShow all 3 answers
Response from B0bJay | Reviewed this property |
Need more info to properly reply. In short, this property is too far from Cruise ship terminal and airport. Yes, there is good transit though, but carrying luggage will be a real drag on transit.
1
Vote
Camille H
May 12, 2016|
AnswerShow all 4 answers
Response from Margaret Mo E | Reviewed this property |
I don't know, sorry.
0
Votes
Room Tips
"The hotel is on two levels with no lift so if you have an issue with stairs I would ask to be on the ground..."
Read review
"Not here, maybe a different Best Western"
Read review
"Maybe a room further away from main road."
Read review
"Mountain view rooms away from the street, although no rooms were noisy"
Read review
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