River Rock Casino Resort
8811 River Rd, Richmond, British Columbia V6X 3P8 Canada
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Room & Suite (311)
Dining (63)
About
#12 of 25 in Richmond
Location
4.2
Cleanliness
4.5
Service
4.2
Value
4.0
River Rock Casino Resort is Western Canada's only 4-Diamond Casino Resort located in beautiful British Columbia. Situated next to the Fraser River in Richmond, River Rock's stunning location has waterfront and city views of Vancouver and the North Shore Mountains. With the Canada Line train right at the resort's doorstep, getting to downtown Vancouver is only 18 minutes away and the Vancouver International Airport (YVR) is just a quick 7 minute ride. The resort features deluxe King or two Queen guest rooms and luxurious one and two bedroom suites - River Rock has something to suit everyone. Amenities include a sprawling pool with waterslide, show theatre with regularly scheduled entertainment, 24-hour casino, 10 food and beverage outlets including lobby Starbucks, all day buffet, food court and fine dining, Absolute Spa, and fitness centre. River Rock Casino Resort has everything you need to create the perfect mix for both business and pleasure.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Casino and Gambling
Highchairs available
Electric vehicle charging station
Valet parking
Paid public parking on-site
Wifi
Hot tub
Pool / beach towels
Indoor pool
Heated pool
Fitness / spa locker rooms
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Vending machine
Entertainment staff
Evening entertainment
Waterslide
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Massage chair
Neck massage
Pedicure
Waxing services
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Sun loungers / beach chairs
ATM on site
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Shoeshine
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Bathrobes
Dining area
Fireplace
Housekeeping
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Electric kettle
Flatscreen TV
On-demand movies
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Mountain view
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Green
Languages Spoken
English, French, Chinese, Filipino and 5 more
Location
Full view
74Somewhat walkable
Grade: 74 out of 100
108Restaurantswithin 0.75 miles
12Attractionswithin 0.75 miles
Contact
8811 River Rd, Richmond, British Columbia V6X 3P8 Canada
Getting there
BridgeportVancouver Sky Train2 min
TempletonVancouver Sky Train18 min
Rental CarsSee rental cars from $27/day
1925Reviews39Q+A100Room tips
Reviews
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Most Recent
Picked this place for a before and after cruise hotel. It was nice since the hotel is attached to a casino, and the mother inlaw loves to play the slots. On our return leg, we wanted to get a drink and relax. Turns out the only place you can get a drink during the day is the casino. We asked where we could drink our drinks and we were directed to tables at their food court. We were also told the drinks could not go outside the casino in to the hotel area. So we sat, drank, relaxed, and the wife and mother inlaw played cards, rummy. Eventually the "manager" walked up and told us we could not play cards there. My wife asked where we could. His direct answer was I don't know, "go home". Extremely insulting. I was livid and let him know it. Even my mother inlaw, who is amazingly quiet and calm, was upset. Naturally we complained to management. They offered to comp us food, drink, whatever. I said that was not why I was voicing this concern. They promised to investigate and get back to us. This is the great part. About 90 minutes later I get a phone call. They declared I was belligerent and thus banned from the casino for month (ps, ban me forever, ill never go back). I asked what about the dude who was rude to us, how was that being addressed. Their answer - "this is not going your way"....in other words, stop. So I did. I checked out and took my business elsewhere. My advice, these people are rude. Go elsewhere. They don't deserve your business. The area is actually not that great and for the small cost of cab fare you can end up in some nice locations for less money, with people that deserve your business.…
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Date of stay: June 2022Trip type: Traveled
Room Tip: Avoid the hotel and staff.
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Helpful
Best option to party and stay by the airport worth the money and the food court was a god send after being overseas. Great table games too ended up actually winning money so that was neat too. Room was a bit small but just the right size to finish a 12
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Date of stay: June 2022Trip type: Traveled
Helpful
It’s my first time to see a poker room that comes with a vibe like attending funeral lol. It’s away from the gaming floor in a separate room with barely noticeable background music and dead silent players across all tables. I know poker is a competition between players but most of the time there’s still good music and conversations. I heard it was really good ten years ago but not any more. Now seeing it in person, I wouldn’t be surprised to see why it went down so quickly. Even the good location can’t save it much. Good luck y’all🤞
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Date of stay: May 2022Trip type: Traveled
Helpful
We stayed the night before our cruise. The hotel is conveniently located near the airport and ships. The staff was helpful and polite. The room was clean, updated and quiet. The beds were comfortable. Having the casino right there was a source of entertainment. Would stay here again.
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Date of stay: June 2022Trip type: Traveled
Helpful
Parking is far from the hotel and often full. The parkade is shared with casino patrons, Night Market visitors, and commuters taking the sky train. Coming from the parkade to the hotel, the staircase smelled of urine and cigarettes. As soon as you leave the parkade, you walk through the boardwalk and is littered with smokers. You will definitely catch 2nd hand smoke just trying to make it to your hotel room. There’s valet parking available which will cost you extra. I tried calling the front desk a few times prior to my check in but no answer. This should’ve given me the hint from the start to stay away. Upon my check in, I had to leave my driver’s license at the front desk just to be able to use the trolly for my luggages. The trolly was padlocked to the stairs; there was only one available for the entire hotel. Hotel is outdated. You can smell the cheap odour control to mask the stench stuck in the carpet and the walls. The room temperature is controlled by the front desk. You will need to call the front desk to have the temperature adjusted to your liking. The “marina view” is not bad. However, depends where your room is located you could be looking at just a black roof. The hotel area can get loud. It is near the sky train and the airport. There’s also the Night Market nearby which adds to the overall traffic and noise. The walls are thin and you can hear people talking or walking pass the hallways. Depending whether you’re a light sleeper this can keep you from having a good night sleep. There is no daily housekeeping. You will need to call the front desk to have someone clean your room. When you are able to get a hold of someone for room service they are not the most friendliest. They will tell you quickly that there’s an extra charge to any of your request. If you can’t get through the front desk by phone, you’ll have to go down to the lobby to request this service. Staff are incredibly rude and definitely showing a lack training. Really poor customer service. Wifi is terrible. It’s a shared “guest” access open to all casino and hotel guests. If you plan to do work, don’t rely of the speed or stability of the wifi in this hotel. If you plan a visit with the kids, they will get frustrated with the hotel wifi. It’s very slow and cuts off frequently. The restaurants inside the casino are off limits to minors. You will need to order your food for take out or order room service to bring the food to your room. It’s pricey for the quality of food you get. It’s not the greatest but it’s not the worst. If you want to dine it at a restaurant there’s a few places near the hotel. The best part about the hotel is the swimming pool and the king size bed is very comfortable. That’s the only reason to give them a 2 stars. Otherwise, stay away from this hotel please.…
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Date of stay: June 2022Trip type: Traveled
Room Tip: Avoid this hotel at all cost. It’s not worth the price you’re paying.
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Helpful
This resort is very convenient to the sky train and Vancouver airport. Check in was efficient. Lots of free parking. Our 2 bedroom suite was spacious and had great views of the marina. Beds and pillows were very comfortable. Would definitely stay here again.
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Date of stay: June 2022Trip type: Traveled
Helpful
We have stayed at River Rock in previous years and the experience was significantly better. Our major complaint is lack of suitable internet access for business and lack of house keeping. While we understand that COVID has impacted staffing levels, all major brands are offering daily housekeeping upon request. I feel the River Rock has dropped to a solid 3 star hot. Pros - Access to skytrain - Plentiful parking - Night market is walking distance - Pool area is great if you have children Cons - Slow or non-existent internet that blocks business websites (5mbps service) - Impossible to reach front desk or speak with front desk. - No house keeping - Room service food quality is akin to McDonalds - Room needed deep clean including carpet cleaning - Multiple elevators out of service…
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Date of stay: June 2022Trip type: Traveled
Helpful
We've stayed at River Rock over the years (I've shared prior reviews) as it has a great location to the Richmond shops, the Night Market, and the Skytrain (it's also convenient to the airport if you had flights or people to meet from the airport). The staff are generally friendly and helpful so kudos again to them. Our most recent stay was only so-so as we were there during a busy weekend so the waits to go up/down in the elevator were very long (each tower on the casino side has 2 elevators so when it's morning and people are coming down for breakfast, checking out, etc. things get backlogged). The room we stayed in seemed to show wear - I don't know how often they get remodeled but the one we stayed in did not seem to have been updated recently. Internet itself was not reliable - I am fine with slow hotel internet since it's probably shared amongst a lot of people, but having the connection drop in and out unpredictably was annoying at best and inconvenient at worst when having a real-time audio or video call. I'd even be willing to pay for a premium internet service if it could be reliable. We booked an exec floor room hoping it would be more quiet but there was a ton of noise in the hallways and just a lot of traffic up/down throughout the weekend (at the end of the hall they had a bachelorette party, we think, where the host kept going up and down the elevators to bring people in - the 'security for having guests only' accessing the floor didn't limit traffic with this type of situation ... I realize this is nothing the hotel can do if these types of parties are permitted) and late at night people were generally making noise which could be heard in our room. On the plus side, the window sound-proofing is great as planes going right overhead and the trains coming in can't be heard - if the hallways/rooms were more quiet, it would have been a great experience. This was our first stay since Covid and the lot across the street wasn't open so all guests had to park in the West Parkade which is still free but a decent walk to keep going back and forth when you go out for short errands (e.g. take out or shopping trips). Pool was still good - lots of people but that's probably a sign that it's a good facility for guests. The buffet is closed for breakfast (so morning food options are limited to room service and maybe one of the shops inside the casino).…
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Date of stay: May 2022
Rooms
Service
Sleep Quality
Helpful
Response from Ann Merenda, General Manager at River Rock Casino Resort
Responded 3 weeks ago
Thank you for your feedback! It's so important to hear from our guests so that we may improve upon our service and product. As we move forward and get more staff on board - we will be opening more outlets. The internet is an issue - and we are looking to improve it and had put additional resources towards it prior to Covid. We will need to review this opportunity again. Again, thank you for your feedback.
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Disappointing. The room was nice, clean and comfortable. The lower rating is because of 2 main issues and 1 really frustrating room feature. The frustrating room feature is the shower. It is very difficult to figure out.... Like comically bad. Lots of cursing on my part. The issues were 1 the pool area was closed. This would be very good information to have when booking. A hot tub was a big reason why I chose this hotel in the first place. I was only told of the pool closure after I had checked in and they had given me the directions to my room. The other issue was that there was no maid service during my 2 night stay. At $300 a night I would think that that would be included. I missed my in room coffee the second day as well as I ran out of shampoo due to the lack of re stocking the room.…
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Date of stay: May 2022Trip type: Traveled
Value
Cleanliness
Service
1 Helpful vote
Helpful
Response from Ann Merenda, General Manager at River Rock Casino Resort
Responded 3 weeks ago
Thank you for your feedback. The pool closure was identified on our website- in order to give as much notice to our guests booking online. Notification went up in April, I apologize that you didn't see it. The room cleaning was changed to every 3rd day to limit the number of interactions between people due to Covid. The option to get your room refreshed is always available should it be required. Again thank you for your feedback.
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Lacking promised amenities & service. Booked this hotel for a few reasons 1) pool (bonus was that it had a slide) 2) close to the skytrain (100% fantastic on this - could not be more convenient) 3) food - VERY VERY upsetting if you have children. When I booked it checked all the boxes. Then about 2 weeks before checking in I get an email that unfortunate the pool/slide would be closed for maintenance- not good. Then when I arrive - buffet is now closed Monday-Wednesday- the ENTIRE time we are there. Restaurant also closed... So i knew there was a food court - well yes - but it is located IN the casino & of course no children allowed in. So there are NO food options for breakfast or lunch & only the lounge for supper. They do offer a very limited room service menu - but doesn't even start until 8 am - and with children you need an earlier option. Even if you get delivery- the main hotel door are LOCKED until 7 am - so you can't even have food delivery to the hotel from 10:30pm to 7 am. Please see attached pictures. NOTHING was offered (i asked) to help compensate the pool being closed, no food options etc. Plus they said due to COVID restrictions- this is Mid-May and basically no restrictions left at all anywhere - no house keeping. Zero- no garbage picked up, no stocking of toilet paper, no beds being made etc NOTHING. Yet no reduction in price?!? You can gamble 24/7 there with no masks required- yet getting your room garbage emptied when you pay HUNDREDS AND HUNDREDS of dollars oer night is a nope. I think this would be a good option IF pool was open, daily housekeeping was honored, and food options were opened. Very disappointed stay.…
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Date of stay: May 2022Trip type: Traveled
Room Tip: Avoid with children until pool opens, and better food options
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2 Helpful votes
Helpful
Response from Ann Merenda, General Manager at River Rock Casino Resort
Responded 3 weeks ago
Thank you for your feedback Mr. Haines - we sent the notice regarding the pool closure (which was unforeseen) in order to provide guests with time to rebook elsewhere. The food offerings are minimal for breakfast but there are several options including in suite dining available for all meal periods. Refreshing of your room should have been offered and explained at check in. Apologies that it did not. Again, Thank you for your feedback,
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PRICE RANGE
$212 - $324 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
river rock richmond, river rock hotel richmond
LOCATION
CanadaBritish ColumbiaRichmond
NUMBER OF ROOMS
396
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Claim Your Listing Frequently Asked Questions about River Rock Casino Resort
Which popular attractions are close to River Rock Casino Resort?
Nearby attractions include Time Escape (0.6 miles), River Rock Casino Resort (0.02 miles), and McArthurGlen Designer Outlets Vancouver (0.6 miles).
What are some of the property amenities at River Rock Casino Resort?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at River Rock Casino Resort?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at River Rock Casino Resort?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at River Rock Casino Resort?
Yes, free parking, a parking garage, and paid public parking on-site are available to guests.
What are some restaurants close to River Rock Casino Resort?
Conveniently located restaurants include Italian Tomato, The Deck Kitchen + Bar, and Moxies.
Are there opportunities to exercise at River Rock Casino Resort?
Yes, guests have access to an indoor pool, a fitness center, and locker rooms available in the fitness center during their stay.
Are any cleaning services offered at River Rock Casino Resort?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at River Rock Casino Resort?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does River Rock Casino Resort offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at River Rock Casino Resort?
The staff speaks multiple languages, including English, French, Chinese, Hindi, Japanese, Thai, and Vietnamese.