Picked this place for a before and after cruise hotel. It was nice since the hotel is attached to a casino, and the mother inlaw loves to play the slots. On our return leg, we wanted to get a drink and relax. Turns out the only place you can get a drink during the day is the casino. We asked where we could drink our drinks and we were directed to tables at their food court. We were also told the drinks could not go outside the casino in to the hotel area. So we sat, drank, relaxed, and the wife and mother inlaw played cards, rummy. Eventually the "manager" walked up and told us we could not play cards there. My wife asked where we could. His direct answer was I don't know, "go home". Extremely insulting. I was livid and let him know it. Even my mother inlaw, who is amazingly quiet and calm, was upset. Naturally we complained to management. They offered to comp us food, drink, whatever. I said that was not why I was voicing this concern. They promised to investigate and get back to us. This is the great part. About 90 minutes later I get a phone call. They declared I was belligerent and thus banned from the casino for month (ps, ban me forever, ill never go back). I asked what about the dude who was rude to us, how was that being addressed. Their answer - "this is not going your way"....in other words, stop. So I did. I checked out and took my business elsewhere. My advice, these people are rude. Go elsewhere. They don't deserve your business. The area is actually not that great and for the small cost of cab fare you can end up in some nice locations for less money, with people that deserve your business.…
Best option to party and stay by the airport worth the money and the food court was a god send after being overseas. Great table games too ended up actually winning money so that was neat too. Room was a bit small but just the right size to finish a 12
It’s my first time to see a poker room that comes with a vibe like attending funeral lol. It’s away from the gaming floor in a separate room with barely noticeable background music and dead silent players across all tables. I know poker is a competition between players but most of the time there’s still good music and conversations. I heard it was really good ten years ago but not any more. Now seeing it in person, I wouldn’t be surprised to see why it went down so quickly. Even the good location can’t save it much. Good luck y’all🤞
We stayed the night before our cruise. The hotel is conveniently located near the airport and ships. The staff was helpful and polite. The room was clean, updated and quiet. The beds were comfortable. Having the casino right there was a source of entertainment. Would stay here again.
Parking is far from the hotel and often full. The parkade is shared with casino patrons, Night Market visitors, and commuters taking the sky train. Coming from the parkade to the hotel, the staircase smelled of urine and cigarettes. As soon as you leave the parkade, you walk through the boardwalk and is littered with smokers. You will definitely catch 2nd hand smoke just trying to make it to your hotel room. There’s valet parking available which will cost you extra. I tried calling the front desk a few times prior to my check in but no answer. This should’ve given me the hint from the start to stay away. Upon my check in, I had to leave my driver’s license at the front desk just to be able to use the trolly for my luggages. The trolly was padlocked to the stairs; there was only one available for the entire hotel. Hotel is outdated. You can smell the cheap odour control to mask the stench stuck in the carpet and the walls. The room temperature is controlled by the front desk. You will need to call the front desk to have the temperature adjusted to your liking. The “marina view” is not bad. However, depends where your room is located you could be looking at just a black roof. The hotel area can get loud. It is near the sky train and the airport. There’s also the Night Market nearby which adds to the overall traffic and noise. The walls are thin and you can hear people talking or walking pass the hallways. Depending whether you’re a light sleeper this can keep you from having a good night sleep. There is no daily housekeeping. You will need to call the front desk to have someone clean your room. When you are able to get a hold of someone for room service they are not the most friendliest. They will tell you quickly that there’s an extra charge to any of your request. If you can’t get through the front desk by phone, you’ll have to go down to the lobby to request this service. Staff are incredibly rude and definitely showing a lack training. Really poor customer service. Wifi is terrible. It’s a shared “guest” access open to all casino and hotel guests. If you plan to do work, don’t rely of the speed or stability of the wifi in this hotel. If you plan a visit with the kids, they will get frustrated with the hotel wifi. It’s very slow and cuts off frequently. The restaurants inside the casino are off limits to minors. You will need to order your food for take out or order room service to bring the food to your room. It’s pricey for the quality of food you get. It’s not the greatest but it’s not the worst. If you want to dine it at a restaurant there’s a few places near the hotel. The best part about the hotel is the swimming pool and the king size bed is very comfortable. That’s the only reason to give them a 2 stars. Otherwise, stay away from this hotel please.…
This resort is very convenient to the sky train and Vancouver airport. Check in was efficient. Lots of free parking. Our 2 bedroom suite was spacious and had great views of the marina. Beds and pillows were very comfortable. Would definitely stay here again.
We have stayed at River Rock in previous years and the experience was significantly better. Our major complaint is lack of suitable internet access for business and lack of house keeping. While we understand that COVID has impacted staffing levels, all major brands are offering daily housekeeping upon request. I feel the River Rock has dropped to a solid 3 star hot. Pros - Access to skytrain - Plentiful parking - Night market is walking distance - Pool area is great if you have children Cons - Slow or non-existent internet that blocks business websites (5mbps service) - Impossible to reach front desk or speak with front desk. - No house keeping - Room service food quality is akin to McDonalds - Room needed deep clean including carpet cleaning - Multiple elevators out of service…
We've stayed at River Rock over the years (I've shared prior reviews) as it has a great location to the Richmond shops, the Night Market, and the Skytrain (it's also convenient to the airport if you had flights or people to meet from the airport). The staff are generally friendly and helpful so kudos again to them. Our most recent stay was only so-so as we were there during a busy weekend so the waits to go up/down in the elevator were very long (each tower on the casino side has 2 elevators so when it's morning and people are coming down for breakfast, checking out, etc. things get backlogged). The room we stayed in seemed to show wear - I don't know how often they get remodeled but the one we stayed in did not seem to have been updated recently. Internet itself was not reliable - I am fine with slow hotel internet since it's probably shared amongst a lot of people, but having the connection drop in and out unpredictably was annoying at best and inconvenient at worst when having a real-time audio or video call. I'd even be willing to pay for a premium internet service if it could be reliable. We booked an exec floor room hoping it would be more quiet but there was a ton of noise in the hallways and just a lot of traffic up/down throughout the weekend (at the end of the hall they had a bachelorette party, we think, where the host kept going up and down the elevators to bring people in - the 'security for having guests only' accessing the floor didn't limit traffic with this type of situation ... I realize this is nothing the hotel can do if these types of parties are permitted) and late at night people were generally making noise which could be heard in our room. On the plus side, the window sound-proofing is great as planes going right overhead and the trains coming in can't be heard - if the hallways/rooms were more quiet, it would have been a great experience. This was our first stay since Covid and the lot across the street wasn't open so all guests had to park in the West Parkade which is still free but a decent walk to keep going back and forth when you go out for short errands (e.g. take out or shopping trips). Pool was still good - lots of people but that's probably a sign that it's a good facility for guests. The buffet is closed for breakfast (so morning food options are limited to room service and maybe one of the shops inside the casino).…
Disappointing. The room was nice, clean and comfortable. The lower rating is because of 2 main issues and 1 really frustrating room feature. The frustrating room feature is the shower. It is very difficult to figure out.... Like comically bad. Lots of cursing on my part. The issues were 1 the pool area was closed. This would be very good information to have when booking. A hot tub was a big reason why I chose this hotel in the first place. I was only told of the pool closure after I had checked in and they had given me the directions to my room. The other issue was that there was no maid service during my 2 night stay. At $300 a night I would think that that would be included. I missed my in room coffee the second day as well as I ran out of shampoo due to the lack of re stocking the room.…
Lacking promised amenities & service. Booked this hotel for a few reasons 1) pool (bonus was that it had a slide) 2) close to the skytrain (100% fantastic on this - could not be more convenient) 3) food - VERY VERY upsetting if you have children. When I booked it checked all the boxes. Then about 2 weeks before checking in I get an email that unfortunate the pool/slide would be closed for maintenance- not good. Then when I arrive - buffet is now closed Monday-Wednesday- the ENTIRE time we are there. Restaurant also closed... So i knew there was a food court - well yes - but it is located IN the casino & of course no children allowed in. So there are NO food options for breakfast or lunch & only the lounge for supper. They do offer a very limited room service menu - but doesn't even start until 8 am - and with children you need an earlier option. Even if you get delivery- the main hotel door are LOCKED until 7 am - so you can't even have food delivery to the hotel from 10:30pm to 7 am. Please see attached pictures. NOTHING was offered (i asked) to help compensate the pool being closed, no food options etc. Plus they said due to COVID restrictions- this is Mid-May and basically no restrictions left at all anywhere - no house keeping. Zero- no garbage picked up, no stocking of toilet paper, no beds being made etc NOTHING. Yet no reduction in price?!? You can gamble 24/7 there with no masks required- yet getting your room garbage emptied when you pay HUNDREDS AND HUNDREDS of dollars oer night is a nope. I think this would be a good option IF pool was open, daily housekeeping was honored, and food options were opened. Very disappointed stay.…
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